Millennium Maxwell House Nashville

Like a trip back to the 70's. Rooms really need to be updated and new beds are a must.

Genuine Hotels.com guest review

The front desk person had a terrible attitude. She was harsh, defensive and rude to my wife and 18 month old as they checked in. I arrived later that night from a business meeting. I needed to get another set of keys. I gave her my license and she called the room at 11pm as my daughter slept. I asked her not to call. She said she didn't and she knows […] my daughter was up there. As I'm going up the elevator, my wife asked if I was there since the phone just rang. I had to get someone from our car so I dropped my to let her know she called the room. She said she did because she had to see the name on the room (which she lied about initially). And she was rude and belligerent about calling my room at night and waking up the baby. Unbelievable that this person was hired to be in the customer service business. Read more

Genuine Hotels.com guest review

The hotel was overall fine but the room itself needs improvement considering the price paid. Carpet looked worn and was not vacuumed. Pillows were flat and uncomforable. To sum it up...over priced for what you get and what you don't get

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We arrived at 2pm, 1 hr early from the advertised check in. We were told they would call us when our room was ready. At 4pm we contacted the hotel and were left on hold for over 10 mins when we finally hung up. The proceeded to call us at 4:13 to tell us our room was ready, by this point there was a huge line for check-in. It was 5 pm by the time we […] had our key. Now we have driven 5.5 hrs we need to shower and get ready for the concert we came for, that started downtown at 7:30. Then we waited 20 mins for the shuttle (fine if the hotel hadn't made us late). Needless to say we had to just eat where we could be seated quickly instead of where we wanted and were rushed the entire time instead of leisurely enjoying ourselves. When we arrived the staff was rude, which I tired to write off since we were early but again, management was rude when we spoke to them about how late our room was, stating that check in was at 3 but didn't mean your room would be ready. I stated they should make that clear in their advertising when booking and paying for the room. Never once were they apologetic or polite. I could have had EXCELLENT service and a fair room and given 4 stars. Also everyone we spoke to from our hotel had the same problem so it's not like it was just a fluke, this is obviously a common occurrence and they could care less. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We felt the front desk women that helped us was not very friendly. When we booked this trip it said we could receive a free buffet breakfast if we paid more so we did pay more. When we got there they said we only got two per room. We had two rooms and 8 people. We had to pay for 4 people to eat when we were told it was free. False advertising! We went […] to the bar for a drink and the gentlemen that helped us was very nice! Read more

Genuine Hotels.com guest review

The staff seemed bothered by normal questions. Especially the morning staff. Saw one couple ask for suggestions for a good meal, and they were only given a map with listings. The walls are paper thin.. I read the reviews just like you and thought, It can't be that bad? Trust me.. you can hear everything thats going on in other rooms. The rooms were […] clean however, and the location is decent. I just could not get over the rude morning staff that "greeted" me when I arrived, it really ruined the stay. Will not be back. Read more

Genuine Hotels.com guest review

had to request to be moved from first room because it was too dirty.

Genuine Hotels.com guest review

Beds sucked

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

i didnt get the room i reerved, the bath had no counter, only a sink. the room has no microwave, no free wifi. i wont stay there again

Genuine Hotels.com guest review

My room was aged. The sheet were thin , cover worn, and bathroom small. The closeness to nashville center was only about five to ten minutes away.

Genuine Hotels.com guest review

i could hear everything going on on either side of me. i stayed at the hotel because i was skeptical of staying downtown and as to how the city was. i will never stay at this hotel again and will suggest people just stay downtown. the shuttle was nice but there was a line to get on and sometimes you would wait a hour to just leave the hotel. the doors […] are old wooden doors and there is a gap in the jam so as the people walk down the halway to there rooms. or if people are getting in there rooms near your you can hear everything. i was wooken up every night at 3am. there was no privacy. Read more

Genuine Hotels.com guest review

Cheaper price relative to others and I got what I paid for. Expedia listed this hotel as their hidden "downtown" option as well as 3 1/2 stars, both of which are not accurate

Genuine Expedia guest review

The hotel was extremely out of date, the bathroom flooded each time we used the shower, we received 5 bottles of conditioner and 1 shampoo for 3 days (not sure why...) the staff was not extremely friendly, and it is not walk-able to downtown like Expedia said it was. In all, grungy hotel that was not worth the money.

Genuine Expedia guest review

The hotel is located in a nice residential area close to the highway, that makes it easy to go anywhere. Not free wi-fi Internet in the room just in the lobby area. The hotel staff is not well trained and not friendly at all!. The rooms need some update.

Genuine Hotels.com guest review

the hotel was not close to anything, such as restaurants, theatres, mall, the shuttle van was limited to the distance they could take you, which was down town(3 mi). Motel is badly in need of updating the rooms, no showers in rooms, guest were smoking in the next room to me, i believe it was 906. A microwave and a small refrig would be nice.

Genuine Expedia guest review

I was placed in a handicap room, no counter space in bathroom, no desk chair, other than that just a hotel room nothing special. Not sure why it is rated 3.5 stars stayed in 2.5 stars that are much better. There was a dirt butter knife out side my room in the hall the entire stay and my last night there there was a microwave added to the same knife. […] The only place to get free wi-fi was in the lobby, this is 2012 you are really charging for wi-fi. Read more

Genuine Expedia guest review

I expected alot more from a hotel like this one. As much as I liked the shuttle service to and from downtown, the rest of the stay was no better than what I'd expect from a $50 a night motor lodge. The place was clean enough, and the staff was nice. The bed was ok, but I've thrown away far better pillows than the ones in our room. The walls in the place […] are so thin that not only did the ajoining room's alarm clock wake us up at 6am, we could also hear our neighbor urinating.The tv in the room would have had a better channel selection, and better picture, if it had been hooked up to a set of rabbit ears. Unless you get a major discount, steer clear of this one. Read more

Genuine Hotels.com guest review

The hotel wasn't near as nice as the reviews said. I wish that I had chosen a chain hotel. I asked for a king bed and I recieved a queen been with a handicap bathroom. The rooms do not include a refrigerator, at least mine did not. I had pretty high hopes for the place but I was let down greatly.

Genuine Hotels.com guest review

My bed was extremely itchy and uncomfortable. I also found a ladybug in my bed.

Genuine Expedia guest review

Clerks are rude, not like the previous clerks. always smiling, eagar to help you.

Genuine Expedia guest review

In the first room we noticed two spots of dried blood on the duvet. The duvet was very old with no fluffiness, and prickly feathers poking through. We requested for a clean up while we ate at the bar. We came back two hours later to an untouched room. We were then moved to a new room on the ninth floor which was better than the original room. We went […] out for the evening and returned around midnight, only to a loud party with bass pounding through the ceiling. It turned out that the hotel's banquet/party room is located on the tenth floor. Through inquiry with the front desk, this party was scheduled to go on until 1:00 a.m. and there was nothing that could be done to reduce the noise level. The hotel staff offered free buffet breakfast the following morning for our troubles. The food lacked quality and everything was cold and dry. The muffin was as hard as a hockey puck and inedible. We spoke to management again and explained that the hotel seemed understaffed, and the overall experience was pretty poor. The manager told us that they were understaffed because it was a holiday weekend and we should understand that. However there was not a discounted holiday weekend price offered to guests staying at the hotel. We did end up receiving 1/2 the rate for one night but this did not make it worthwhile. The hotel staff were rude and seemed burdened and overwhelmed by the guests. We have no intentions of coming back to this hotel. Read more

Genuine Hotels.com guest review

towel smell realy Bad

Genuine Hotels.com guest review

Everything was O.K. but the bed was very uncomfortable and the WiFi was expensive.

Genuine Hotels.com guest review

The room was just "OK". Really not Worth the amount I paid for the stay.

Genuine Hotels.com guest review

I have stayed at numerous Millennium Hotels and this is by far the worst as far as physical conditions. My room had peeling wallpaper that had clearly been patched numerous times, dingy carpet, and wafer thin "down" comforter, pillows, and walls. The staff, however, were welcoming and friendly and the hotel is easy to get to from the freeway.

Genuine Expedia guest review

Holes in the wall, old yellowed tile in the bathroom

Genuine Hotels.com guest review

The only great thing about this hotel was the close location to downtown. Otherwise, the room was not that clean, the bed was horribly uncomfortable, we had to call housekeeping for a shower curtain and most of the channels on the TV looked like they were using an antennae for reception. The staff was very nice, but I would not stay here again.

Genuine Expedia guest review

We were charged for making a local call,had to pay extra for a microwave and a very little fridgerator . The tv was messing up and we could not watch a movie. The bathroom door handle was on backwards so you could not lock anyone out of the bathroom , but instead you could lock them in the bathroom. They had no water in vending so we had to go to the […] bar to get water and they only had 2 bottles. We had to wait 1 hour for a cart when we checked out. There was no table or chair's in the room. The staff was however very nice ! We have no complaints against the workers !!! Read more

Genuine Expedia guest review

In the slums. Take anything u want to keep out of your car. Once inside not as bad. Paper thin walls. Do not leave the parking lot, unless you want to get mugged

Genuine Expedia guest review

Okay price/performance. Bathroom equipment was quite worn out.

Genuine Hotels.com guest review

We arrived about 10 pm from overseas. We found the attitude of the Front Desk Supervisor very disappointing and negative. Firstly, I am sure we were promised on the original Expedia advert a complimentary breakfast. She informed me I was wrong, they don't do that. They advertised free shuttle service to anywhere within a 5 mile radius of the hotel, […] but when we requested a shuttle to a friends address (a hairdresser to do my hair for my vow renewal) within that radius we were informed they don't go there. I reminded her of their advertised service and was informed we only go to certain areas. She maintained a negative unhelpful attitude throughout - in the end she said she may be able to get one - couldn't guarantee it or time, and if we did get a driver we would have to tip him very well. She made me feel a nuisance - not welcome at all. I would suggest to the Management of Millennium, that her attitude will be costing them customers, and she should be transferred to another area. Customer service is not her calling. I won't be back. Read more

Genuine Expedia guest review

Front desk staff was not friendly - seemed irritated with questions/requests. The menu in the hotel bar and restaurant is limited and not very good. Happy hour prices are good and bar staff was very friendly. Shuttle service is a nice benefit, but at times you will wait (especially on weekends) for 15-20 minutes. Also, we booked a non-refundable rate […] via expedia and it was a mistake. I called within 5 minutes of booking. Expedia was willing to work with me but the Millennium was not. In fact, they would not return my phone calls. I called and left voicemails on two occasions to discuss the situation and talk through options - but no one would call me back. I was very disappointed with the unwillingness of the hotel to assist me with the mistake I had made during booking. I would not stay at this hotel again. Read more

Genuine Expedia guest review

okay

Genuine Hotels.com guest review

Front desk was understaffed, not courteous, not helpful, and openly griped about there unhappiness in front of the guests. Hotel is very worn down, looking worse for wear. Bathrooms are just plain sad. Wanted bell service but it doesn't exist and this is a business hotel?? Coffee shop service was horrible, food quality average. Internet service which […] you pay for his spotty, and slow. A very sad hotel. We will Not return. Read more

Genuine Expedia guest review

The check in wait was the worst I've ever experienced. There was a line of 10 people within a few minutes. They need a better process and more staff. Was also disappointed at no free wi fi in room and charge for business center. Would prefer a fair rate and service. Don't buckle and dime me.

Genuine Hotels.com guest review

The room was dirty old furniture old bed. Restaurant service was terrible the staff was fighting in front of the customers. I'll never stay there again

Genuine Expedia guest review

and pillows. Will not be staying there again put us o 9th floor it was Friday night band plays until 12 pm on 10 pm. Not a very good night.

Genuine Hotels.com guest review

I did not like the charge for Internet service. I was unhappy with the service.

Genuine Hotels.com guest review

I am a business traveler so internet is critical. Their syste is messed up with a private provider and the front desk/management know this. The hotel condition and rooms are decent and clean. However when you have to ask for extra soap there is an issue IMHO. Best feature of hotel is shuttle vans as the hotel is right outside of town. Can't recommend […] this hotel but it will do in a pinch or if you can't afford a better hotel downtown.This definitely no better than three star and would be rated a two star in Europe. Read more

Genuine Hotels.com guest review

The hotel appears to be nice from the outside, but it is not very clean when one enters the room. Our room had hair in the shower and other places. When was the last time you stayed at a hotel with no internet? You will not have wireless internet at this hotel unless you pay them an extra $10 fee. Do you like housekeepers entering your room unannounced? […] You will love this hotel The only reason the housekeeper could not enter our room is because we had the extra lock fastened. The last perk, no breakfast without paying an extra $10 per plate fee. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

I have stayed in nicer hotels for less money. The lobby was very nice, but the doors to the rooms looked worn and I did not like the small vanity next to the door. It was very cramped. The tile in the bathroom was not that great. I did not like the location. It was too far from the things we wanted to do. I was given wrong information regarding the […] time of the shuttle to the airport, but I did make it there on time. Read more

Genuine Hotels.com guest review

The lobby area and pool were very clean and updated. Our bathroom was very small and the water from the shower would not stay in the tub.The pillows were poor quality, very little supplies in bathroom. No breakfast included, check in clerk was rather rushed and not welcoming. I would not stay at this hotel again.

Genuine Expedia guest review

This was one of the worse hotels I have ever stayed at. The room and bathroom were not clean. The beds were terrible. As a result, no one got a good nights sleep. I actually got up with a painful backache the next morning. Customer service at check-in and check-out were equally bad. I would definitely not recommend this hotel to anyone.

Genuine Hotels.com guest review

The hotel needs a lot of TLC!!! The rooms are not the cleanest. The beds are too soft and springy. It's very noisy. The bathroom we had was not very clean and there was rust on the bathroom door hinges. The bathtub drained real slow and by the time you finished a shower you were standing ankle deep in water. The staff is very friendly and helpful as […] for as helping you get around in nashville. Also, the location is really good.You can take a shuttle downtown and if you don't make it for the last shuttle back to the hotel(10:30) it's only a $10 cab ride back. Read more

Genuine Expedia guest review

When we got into our hotel room, we found hair on the bathroom floor and on our pillows and our sheets were stained. We called the front desk, and they moved us to a room one floor up, and this room was clean. The rooms are small with old, stained furnishings. The bathrooms are small and outdated. This is not what at all what I consider a 3.5 star hotel. […] Maybe got this rating because the lobby and pool areas are nice. We would definitely not stay here again unless the hotel gets renovated with nicer room furnishings. Read more

Genuine Expedia guest review

Amenities were fine, and staff were polite and helpful. However, we were first checked into a room on a floor where there was major maintenance work going on, and the whole floor smelled strongly of industrial building products. We could have lived with that, but the room itself smelled musty, had stains on the bed sheets, and the phone didn't work. […] We were then moved to a more satisfactory floor, however the room was of a similarly disappointing standard. Overall the hotel is overpriced, and in need of refurbishment to bring it up to the standard expected of a four star hotel. Read more

Genuine Hotels.com guest review