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Location.
This suburban Dallas hotel is across from the Dallas World Trade Center. American Airlines Center is approximately 1 mile away.
Hotel Features.
Sheraton Suites Market Center has indoor and outdoor pools, a spa tub, and fitness facilities. Business amenities include a 24-hour business center, wireless Internet access, and audio-visual equipment. Sheraton Suites Market Center has a restaurant and a bar/lounge. Room service is available during limited hours. A complimentary area shuttle is available to our guests who need local transportation (5-mile limit applies).
Guestrooms.
Amenities featured in guestrooms include refrigerators, coffee/tea makers, and clock radios. Guestrooms have LCD televisions with premium TV channels and pay movies. Business-friendly amenities include wireless Internet access (surcharge) and desks with ergonomic chairs. Bathrooms feature hair dryers. Sofa beds are provided.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
The Grill - American comfort cuisine with a hint of Southwest. All meals served.
The Lounge - Flat-panel TVs, a large communal table, and daily happy hour specials. Open from mid-afternoon until late evening.
Room Service - Available from early morning until late evening.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This guest did not leave a comment.Genuine Hotels.com guest review
"Sergey"
Very comfortable stay. Welcoming personnel. The only absence of shops with daily goods around. But it is common for Dallas.Genuine Hotels.com guest review
"Nice and Close to AAC"
Our check in was bittersweet. The first man to greet us was very friendly. Unfortunately, there was an error. A second man came to help. He never acknowledged us. At the beginning I had mentioned my Starwood card for points. I told him I had trouble activating it, and the nice man said he'd help me. During all the confusion, he forgot. So I mentioned […] it again. The rude man said "You can't use it since you booked through Expedia." He speaks?! I told him I'm aware of not recieving points for the booking, but what about for any in hotel spending? He says"Oh, you wanna do that?". Of course I do! I still don't know if it worked. The first man apologized and thanked us again, and off to our room we go. I chose this hotel because of the closeness to the American Airlines Center. Also, to accommodate friends. The room was perfect! Roomy and comfortable. Beds were cozy. It was just great for us and our friends to relax! Location is great for going to a game or concert. The room service was good. It was just a shame that we waited for awhile before they told us of being out of an item. But the server was friendly and the sandwich was tasty. The lobby and lounge area were elegant. The indoor or outdoor pools were cool! Nice and clean. Any staff we ran into (other than the rude man at check in) were just lovely. I will definitely be back! Read moreGenuine Hotels.com guest review
"Great all around!"
Would stay again!Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Elevator"
Only one elevator was working and we had to use the service elevator which was disgusting.Genuine Hotels.com guest review
I had a very comfortable stay. The staff was extremely helpful and the room was excellent.Genuine Hotels.com guest review
"Close to downtown area, well priced."
Bed was very comfortable.Genuine Hotels.com guest review
Hotel restaurant has a good breakfast buffet. However, we ate dinner in the restaurant the night before and it was hit and miss on the entrees. Overall, the service at the hotel was great and we will definitely stay there again! If you are going to an event at AA arena, they offer a shuttle to arena which we found to be very helpful.Genuine Hotels.com guest review
"Another Very Nice Stay"
This is our 2nd time staying here. For the price you cannot beat the price and location near Uptown/Downtown Dallas. Since we have two toddlers, the suites with separate rooms are very important to keeping somewhat regular sleep patterns and less fussy kids on a weekend trip. Hotel is well kept (our room this time had some trash in it when we arrived), […] has all the amenities of higher priced hotels (room service, bar, indoor/outdoor pool) and the staff is always very pleasant. Read moreGenuine Hotels.com guest review
"A-0k"
They have made an attempt to update an aging hotel. The staff couldn't have been better from the breakfast buffet to the front desk. The rooms were clean and it was great pricing including the free breakfast buffet and free wi-fi. Even though there was a crowd of teenagers there for a volleyball event in Dallas, I didn't hear a peep out of them.Genuine Hotels.com guest review
I was coming to town for a 1/2 marathon and the check in clerk allowed me late check out so I could come back to the room to clean up after the race. That was a wonderful plus for me.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Close to market"
Convenient if you are going to the market centerGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Beautiful hotel and the front desk attendants were very friendly.Genuine Hotels.com guest review
"Awesome stay in Dallas at Sheraton!"
Had an amazing experience at this hotel. First, Deborah at check-in was super friendly and helpful. We got there right at 3 and there weren't any clean rooms yet so she gave us a room on the preferred guest floor (not sure what it's really called). We were pretty wowed at the room. It was like a small apartment with a separate bedroom. It was clean, […] quiet, and the bed was ultra comfortable. They had a great indoor pool and hot tub. Every time we walked by the front desk, we were greeted. The breakfast was fantastic and even had a Texas shaped waffle that was delicious. EVERY single person that worked there was friendly to us. The only thing I can think of that was negative was there was a slight musty smell in the hallway and room. Once the A/C kicked on though, the smell went away. I would definitely stay here again. Read moreGenuine Hotels.com guest review
"Concert Night!"
Excellent clean room with a balcony! Complimentary shuttle and free parking, hard to find this anywhere. Giant comfortable bed with seperate bedroom area and living room. I would recommend this hotel to anyone! I actually just got done booking it again!Genuine Hotels.com guest review
"GREAT but had 1 problem"
Very nice and pleasant staff. Had some water trouble/leaking roofs, so they had industrial fans blowing in lobby area for 2 days VERY distractingGenuine Hotels.com guest review
"It's just OK... Barely"
Nice check in Dirty sheets Rooms were not the worst I've seen. Bar was horrible (no cold beer and they only have.....one wine glass...one!) everything else gets a water glass. Nothing around this place except Medieval Times.... HazaaaaaGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Nice!"
Room was nice and comfy. Hotel was old and could use a good cleaning.Genuine Hotels.com guest review
"The pool did not work."
The water was too cold and my children were not able to go in, which they were looking forward to.Genuine Hotels.com guest review
"Highly recommended!"
The staff was so nice - very helpful and friendly. Our room/suite was great -beautifully clean with very nice amenities, 2 flat screen TV's and roomy-and we had a fantastic view of downtown Dallas from our balcony. The free shuttle to the American Airlines Center was also a major plus! In the end, I wish I could have stayed more than one night and will […] definitely stay there again when I am back in Dallas. Read moreGenuine Hotels.com guest review
"Very disappointed"
Shower sprayed water over the curtain. Lighting buttons burned out on elevators. Ice machine did not work on 3 floors, when I tried to complain could not get an answer from guest services or the front desk for 45 minutes. This was a motel 6 quality service at a premium price. Never again! Needs maintenance and new management.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Jeremy with guest service was the reason we chose to return after a previous stay. He is the reason we will be returning. He does an excellent job. He provides the type of service you find from consieurs in 5 star hotels. This is one employee you need to retainGenuine Hotels.com guest review
"Friendly Staff"
My stay was very pleasant. I ordered room service several times and the food was very good and quick:)Genuine Hotels.com guest review
"Great!!"
by far the best hotel I've stayed at!Genuine Hotels.com guest review
"Cheer Competition"
Several families stayed here for a cheer competition for our kids and everyone had problems with the heat and a/c. Friendly service at the front desk but I doubt we will stay here again next year.Genuine Hotels.com guest review
"Incredible value, & great service"
We stayed here prior to a concert a American Airlines center. Staff was very friendly and professional. They even had 2 FREE shuttle vans running back and forth to the concert venue before the show. Our package included free parking & breakfast, good food/great value. (Breakfast would have been $13.99/person if we had to pay).Genuine Hotels.com guest review
"Best place to stay near Dallas Market Center"
I love this hotel, it's well priced, classy, tastefully done, excellent room layout, great food, very friendly staff! I stay here every time I go to Dallas Market!Genuine Hotels.com guest review
"What a deal!"
We loved this hotel. Having kids, it's so nice to get a suite where one can watch tv and the kids can sleep separately. This hotel had a great design, the interior was plush and nice. The staff was attentive and went beyond to help us. The area was great, near the freeway. The deal we got included free buffet breakfast, parking and wifi. The only thing […] I wish they didn't do was the $4 bottles of water, especially since the vending machines didn't work. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Not a problem at all !"
The room was very nice for the price...got a little noisey from interstate 35 but other than that two thumbs up !Genuine Hotels.com guest review
"Horrible experience!"
By far the worst hotel experience I have ever had.Genuine Expedia guest review
"Not a 4 Star Hotel !!"
The room was paid in full for the entire stay since it was purchased online. Would have moved to a new hotel otherwise after the first day. The room was clean when we started but was barely looked at on the subsequent days. After repeated complaints to the manager they gave us a free breakfast but never brought the room back to fully clean. We would […] be gone all day and come back to the room with nothing or almost nothing done. Empty soda cans or misc paper here n there, did not even vacuum the floor, etc........If they didnt want to clean the room after the first day we should have paid a lower price like at Extended Stay America were they dont clean your room unless requested and pay a small fee it its cleaned. I do not recommend this hotel. Also the bed was just slightly better than the hard Motel 6 beds. Be advised, this is not a 4 star hotel! Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Great value and experience"
For the value, this place was fantastic. Wasn't crazy about the HVAC system, which seemed to run the fan a little loud and cool even when I turned up the temp - but when I turned the system completely off I was very comfortable. Would absolutely stay here again and recommend it to others.Genuine Expedia guest review
"When distance matters"
Upon arriving to the hotel, the people at the front desk were all super friendly. Everything went well with check in. It wasn't till we were tucked in for the night that the disappointment began. At around midnight...someone attempted to enter our room, this was followed by a phone call 5 min later only to be hung up on and to to top things off...the […] alarm clock was set to go off shortly after. To solve the mystery, I called the front desk. With my heart pounding out of my chest, I came to find out that our room was offered to someone else and we were booked in another room. The person who tended to me at check in did not complete my booking and hence, the midnight interruptions. They offered us a free breakfast as compensation. We went down to front desk at 10am to verify the breakfast was added. We enjoyed breakfast, went back to our room to get our belongings and the door would not open...they checked me out without asking me!! Once again....back to front desk...mind you there was also only one elevator working of the two...what a pain!!! I said I would recommend this hotel because we went there for the proximity to Medieval Times (Walking distance) and the Art district because I hate driving in Dallas. So, if this is your reason, I recommend it. If not, go somewhere else! PS: the pool was heated but not very kid friendly. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"NYE night"
only bad part was no room service. other than that it was great & nice roomsGenuine Expedia guest review
"Best Pet-Friendly hotel I've been too!"
I've been to a few pet-friendly hotels, and this one is definitely near the top. They do not charge for pets and the rooms are huge! The dogs have plenty of room to run around and play. I really like that every room is a suite. There is also a nice grassy area right outside the hotel to walk your dog.Genuine Expedia guest review
"Close to American Airlines Arena"
I was overall disappointed in my stay. The hotel was very clean and nice. However, our room had been given away when we arrived. I had called earlier in the day and verified we would not be checking in until after midnight but we would be there. The representative on the phone was very friendly and assured me there would be no issues with the room. […] We arrived and our room had been given away. We had reserved a room with 2 queen beds and a sofa bed. We were 2 adults and 3 teens. What they offered to give us was a King bed and a sofa bed. The front desk man was unprofessional and unhelpful. It took the some very firm words from me to get help from the Night Manager. He was helpful and finally found us a room. It was incredibly frustrating as I had made all the effort on my part to ensure I communicated with the hotel. We also chose this hotel with its close proximity to the AA Arena and the shuttle service posted on both the hotel info and the reviews read. Please note they DO NOT provide shuttle services for NBA games. What was frustrating to me is when I found out this information, I asked for suggestions on parking. The clerk said "drive". I have stayed at Holiday Inn's that provided much better customer service and assistance to out of town visitors. The hotel is nice and clean - the service was incredibly poor. A big thank you to the night manager, but the clerk on duty should really not work with the public. We would not stay here again. Read moreGenuine Hotels.com guest review
"Happy surprise, given location of hotel."
Very attentive staff. Van service to downtown Dallas very helpful. Excellent advice on restaurants. Good breakfast buffet with fresh fruit.Genuine Hotels.com guest review
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