Crowne Plaza Hotel Dallas Downtown

Amazing location, within walking distance to the West End district and attractions such as the Reunion Tower and JFK Memorial. Luckily we had a corner room with a patio and a beautiful view of the city-- definitely a nice surprise as not all rooms had a patio. Although there was a prom the weekend we stayed there, I would highly recommend this hotel. […] Definitely will be staying again! Read more

Genuine Hotels.com guest review

Overall, my visit to Dallas was great. The Crowne Plaza was an important part of this.

Genuine Hotels.com guest review

Phenominal location. Shuttle will take you anywhere within a 2 mile radius. House of Blues, American Airlines Center, Dallas Museum of Art, Ross Perot Museum etc etc. Dance club only Fri and Sat. Restaurant closes at 10

Genuine Hotels.com guest review

We were in town for just one night, combination of shopping, visiting and going to a hockey game. Hotel was easy to get to, front desk staff was knowledgeable and helpful, even offering the hotel shuttle for our trip to the game and back (actually saving us money since we would have had to pay parking at the event). Easy walking to several downtown […] restaurants and sight seeing. I will keep this hotel in mind for future stays. Read more

Genuine Hotels.com guest review

I booked a room for four people and was given a king size bed. we did not even get a roll away bed sent to us.

Genuine Hotels.com guest review

I really enjoy the stay. It's too bad it doesn't come with the fridge where we can keep the food and drinks cold. And I really the shopping their and so close the train ride, It's our first time riding one and it was really cool. The workers there are friendly and helpful. We would stay their again.

Genuine Hotels.com guest review

Unfortunately there was a volleyball tournament in town. I feel like I went to college all over again. The lobby was packed all night, you could not get to your room because all of the elevators were full. Kids were up partying all night, I had to keep the TV on to fall asleep? I really wish hotels were better about keeping customers informed of things […] that might affect your stay. i.e. Volleyball Tournament booking every room in the hotel. Hotel under construction, etc. Last time I stayed at a Crown plaza I pulled up to a hotel going through a full renovation! Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The hotel was just a short walk from the convention center and a lot of restaurants located downtown.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The location is ideal for downtown events. I always appreciate the quality & comfort of the rooms at a Crowne Plaza.

Genuine Hotels.com guest review

I found this hotel to be an average hotel however.... I went to restaurant to have breakfast and watched a roach crawl around the buffet.....I tried to access the internet and experiences slower than dial up connections if I was able to get on at all. I then decided to take my frustrations out at the fitness center and found it closed for renovations, […] with no mention by the staff. Worst I have experienced in a long time. Read more

Genuine Hotels.com guest review

Great location for events at the American Airlines Center. You are a five minute walk to the DART. You are another five minutes on the DART and let off at the front gate of the center.

Genuine Hotels.com guest review

When we arrived at the Regency hotel it was closed due to a water problem. We called Hotel.com customer service and we were given a room at the Crowne Plaza hotel. It was very nice (though we had to pay $14.00 per night for parking= $28.00). Your customer service was very helpful. Thank you.

Genuine Hotels.com guest review

very convenient to downtown dallas. Just a walk away from several nice eateries and the JFK Memorial. Wish they would upgrade their bathrooms as the mirror steams up when showering as there is no ventilation fan in the bathroom area. The tub and sink both had hair balls in the drain keeping the drains from working properly.

Genuine Hotels.com guest review

We ask for a double room but we got a single bed for 3 people. but they did bring us a rollaway. The Bed and pillows were so hard we could not get comfortable. Also I can't remember the last time I stayed in a hotel that they didn't offer parking with your room. They charged us 15$ . We have stayed in Crown Plaza other sites and they were so nice. but […] this one was just ok. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Was in town for my daughter's cheerleading competition and the first hotel we were at (not through you guys) was HORRIBLE. Jennifer at Hotels.com saved us and got us into this place and we were so happy. Everyone was so friendly and the housekeeping staff even kept the money we had left for them on the table thinking it was ours. Talk about honesty! […] Will definitely stay here again. Read more

Genuine Hotels.com guest review

Beds were comfortable, the room was clean. It's a pretty old property that has been remodeled, but things like the bathroom still made it feel like an older property. Plus the remodel was starting to show its age with worn carpets.

Genuine Hotels.com guest review

The hotel is very nice n a great location. A little pricey for what it offers but over all very well service. The room did a funny smell to it but nothing to bad.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

I had to be downtown so the location was excellent. Parking was very convenient and reasonable. Hotel was fairly clean in appearance, but obviously old, and in my opinion poorly upgraded. When I went to my room, I noted the multiple coats of paint on the doors. this is minor to most, but I keep thinking this is supposed to be a Crowne hotel, but it […] was renovated like an old Holiday Inn getting a new coat of paint without scraping the old coat. In my room the amenities were nice but not great. The bed and pillows were very comfortable. The bathroom was OK but crowded, and the shower head leaked from the threadings. I was fairly satisfied until the next morning when I wanted to look out the window at the Woodall Rogers bridge over the Trinity River. The window was covered with dew so I got t hand towel from the bathroom to wipe off the dew. I got way more than dew when wiping the window. The towel turned black from wiping the window down. I immediately became suspicious of what else is not cleaned on a regular basis like underneath the bed, the HVAC vents in the room, and the filters. Also, a door mirror had a crack in it. Sorry, but if I pay premium hotel rates, I expect to have a premium hotel room, not a "No tell Motel" room. I did inform management and they comped me the parking. I told them I prefer clean rooms; that would induce me to return. Read more

Genuine Hotels.com guest review

fair, location is good, but didn't feel good. Won't stay here next time.

Genuine Expedia guest review

I was initially given a room near the fitness center which I was not happy with due to room poor quality and its location. I requested another room and was given a room on an upper floor which I was very happy with.

Genuine Expedia guest review

We needed the room for just one night and it served it purpose. Minor complaints: desk chair missing, 3 of 4 elevators were out of service, and it would have been nice to have been informed on how to use the elevator with room card. They did provide refreshments by the elevators and the rooms were clean and warm. Internet a little slow but free. We […] asked for the top floor and got a great view. Walking distance to good food and public trans. We tried Thrive, the hotel club and loved having two options of music without ditching our friends. Overall good stay. Read more

Genuine Hotels.com guest review

Everything from the room to the nightclub was amazing

Genuine Expedia guest review

I enjoyed my short stay basically because of the partial view of downtown Dallas. I cannot rate the hotel because I did not have the opportunity to tour it; however, my stay was pleasant and it appeared the room had been renovated.

Genuine Hotels.com guest review

Hotel was OK, but for the price paid I expected the bathroom and breakfast to be better. Both breakfast and bathrooms should be upgraded to match price of hotel.

Genuine Hotels.com guest review

A nice place that was in the center if downtown. It was close by to a lot of things and easy to reach from the interstate.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The food was not a the standered expected. Consider upgrading food quality or disclose the food is substandered.

Genuine Hotels.com guest review

Stayed here on New Year's. Staff was wonderful, service was solid. No complaints to be had here! Would stay again.

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Went down to catch a Mavs, TCU football, and a Cowboys game with a few pals. The hotel and staff were great. Would definitely recommend staying at this hotel.

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Nice hotel overall, although the hallways are musty and dank, the room was cool and clean. The bathroom is tiny, with the sink outside in a small hallway area, not great. There was a nice view from our room, and the beds were comfortable. My main issue was noise, I could hear people in the hallway, as well as cars outside, and we were on the 17th floor. […] Thankfully we were up high enough that we weren't bothered by the noise from the club on the first floor. Parking is come and go for $14 a night, so that was nice. Decent location, easy to walk to everything. Would stay there again if on a budget. Read more

Genuine Expedia guest review

rooms to small, no fridge, no continental breakfast, and parking fee a little be high..

Genuine Hotels.com guest review

The location of the hotel was good for where we needed to be although at night I don't know that I would have walked around by myself. The hotel itself was clean but somethings were a bit outdated. Our room was on the small side and felt cramped with 2 beds but we did have a nice view. My sister's room was quite a bit larger...but no view at all. Everyone […] was very friendly. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

No 24 hr room service or pay movies.

Genuine Hotels.com guest review

Nice place

Genuine Hotels.com guest review

The hotel was a mediocre calibre of accommodation. It did not go above and beyond my expectations. One of the staff members was entirely too casual with me and did not make me feel very welcomed.

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Fantastic location to the Cotton Bowl. Got to the game in just minutes because you don't have to get on the highway you can take city streets which were not crowded. The breakfast was fabulous although they only have room service not a cafe. The parking was excellent too! More Longhorn fans need to stay here!

Genuine Hotels.com guest review

Run down, smelly, rude desk clerks (both at check in and check out), strange room- not unclean, just weird, club-goers entered through the same door as patrons, weird smoke and stale bread smell in the halls, and terrrrrrrrible parking garage, both in layout and the inability to get out without 5 quarters!! WHO HAS QUARTERS???! Awful. Thankfully we […] only had to sleep there and quickly vacate in the morning. terrible. Read more

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

I was pleasantly surprised with our stay, after I had read some of the reviews, I was worried, but had already booked. My husband and I were both welcomed by the front desk staff. They were friendly and speedy with their service. We did not eat at any of the restaurants or order room service,so I cannot rate this area of the hotel. Our room was on the […] 15th floor and from the looks of it, had probably been renovated recently. The carpet looked clean and the room smelled fresh. The bed was very comfortable and we had a great view of Reunion Tower. I did notice that as we rode the elevator, that some floors had an "older", "musty" smell when the doors would open. I can only imagine that they have yet to be renovated. I would definitely stay here again, if I knew I'd get a newer room. The hotel is a quick walk to everything downtown. We had a great weekend! Read more

Genuine Expedia guest review