Crowne Plaza Hotel Dallas Downtown

When I first walk into my room I notice some paint chip off the front door and the hallway floor need to be vacuum.from there it made me supicious of the over all condition of the room.The room was dusty and it didn't smell fresh.I will say, the next day when the cleaning crew came the room had fresh smell. The first night was bad ,I would really suggest […] you pant the door room 1825 and sure that the hall is vacuum on a regular bases Read more

Genuine Hotels.com guest review

The employees were excellent, everyone was very hospitable, dilligent, and friendly. The Hotel is very well located and the lobby is nice, but the rooms are very outdated, specially the bathrooms. For the price, they feel like a Motel rather than a Hotel, and the hallways have a really outdated looking carpet and dreary lighting, or maybe it's the colour […] choices, but it smells weird, as if they put way too much deodorizer (almost like those car one that hang from rearview mirrors in cars). The room's carpet was not too apetizing either. I still don't understand why most hotels still have carpet, when a good tile floor would be so much easier to clean and dissinfect. But I guess it must be for sound buffering or something like that. In any case, the bed is the best part of the room, very comfortable and fluffy. Thank you. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I arrived just after 3:00 but there were no rooms available. I didn't have to wait very long, but they weren’t able to give me the room I’d reserved (and prepaid): a 2-bed room because a colleague was joining me later & fridge & microwave (F & M). I was given a room with F & M but only 1 bed and told I could move rooms later. That evening, I spoke with […] a manager who said I could change to 2-bed w/F & M the next day. I called the desk next AM to confirm I'd be able to change & was told there’d be a 2-bed room w/F & M ready later. I went out, returned around 11:30AM, & talked to front desk--again being very clear about the room I needed. She said there’d be one ready before I needed to leave again at 1:30. No word by 1:30; I called front desk & was told they had a new room and would bring me the keys. I moved to the new room & was struck by a strong unpleasant odor, no in-room safe, & NO microwave. I needed to head out, so when I returned in the evening I called the front desk & asked them to bring a microwave. The woman said they couldn’t do that, so I explained my story again & asked to be moved to room type I’d requested & paid for. The woman told me there were no rooms of that type. After a minute of back & forth she finally told me there was a microwave in the lobby for guest use. I was thankful but wondered why I hadn't been told that before. The lobby microwave was clean, convenient, & better than the one I'd had in the 1st room. Read more

Genuine Hotels.com guest review

very convenient to downtown dallas. Just a walk away from several nice eateries and the JFK Memorial. Wish they would upgrade their bathrooms as the mirror steams up when showering as there is no ventilation fan in the bathroom area. The tub and sink both had hair balls in the drain keeping the drains from working properly.

Genuine Hotels.com guest review

Beds were comfortable, the room was clean. It's a pretty old property that has been remodeled, but things like the bathroom still made it feel like an older property. Plus the remodel was starting to show its age with worn carpets.

Genuine Hotels.com guest review

I had to be downtown so the location was excellent. Parking was very convenient and reasonable. Hotel was fairly clean in appearance, but obviously old, and in my opinion poorly upgraded. When I went to my room, I noted the multiple coats of paint on the doors. this is minor to most, but I keep thinking this is supposed to be a Crowne hotel, but it […] was renovated like an old Holiday Inn getting a new coat of paint without scraping the old coat. In my room the amenities were nice but not great. The bed and pillows were very comfortable. The bathroom was OK but crowded, and the shower head leaked from the threadings. I was fairly satisfied until the next morning when I wanted to look out the window at the Woodall Rogers bridge over the Trinity River. The window was covered with dew so I got t hand towel from the bathroom to wipe off the dew. I got way more than dew when wiping the window. The towel turned black from wiping the window down. I immediately became suspicious of what else is not cleaned on a regular basis like underneath the bed, the HVAC vents in the room, and the filters. Also, a door mirror had a crack in it. Sorry, but if I pay premium hotel rates, I expect to have a premium hotel room, not a "No tell Motel" room. I did inform management and they comped me the parking. I told them I prefer clean rooms; that would induce me to return. Read more

Genuine Hotels.com guest review

FOR THE PRICE WOULD HAVE EXPECTED A NICER ROOM. ROOM WAS SMALL. HAD BIGGER ROOMS AT CHEAPER HOTELS. HOTEL SEEMS A BIT DATED BUT PLENTY OF ELEGANT AREAS. COULDN'T ASK FOR BETTER LOCATION WALKING DISTANCE TO WEST END AND MAIN STREET. WOULD RECOMMEND

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Good, however, we planned to stay 1 more night, called and booked room over the phone while visiting surrounding sites and hotel caught on fire. Truly never re-checked in so we just drove home.

Genuine Hotels.com guest review

Nice hotel overall, although the hallways are musty and dank, the room was cool and clean. The bathroom is tiny, with the sink outside in a small hallway area, not great. There was a nice view from our room, and the beds were comfortable. My main issue was noise, I could hear people in the hallway, as well as cars outside, and we were on the 17th floor. […] Thankfully we were up high enough that we weren't bothered by the noise from the club on the first floor. Parking is come and go for $14 a night, so that was nice. Decent location, easy to walk to everything. Would stay there again if on a budget. Read more

Genuine Expedia guest review

rooms to small, no fridge, no continental breakfast, and parking fee a little be high..

Genuine Hotels.com guest review

Great first day. The hotel makes a great first impression. Our room was untouched by housekeeping during our stay. The shower didn't drain. The shuttle driver left at 9:30 instead of 10 stranding us at the Mavs game in an unknown part of Dallas. Poor customer service at the hotel when confronted. Corporate office has been notified. Nestor Granado and […] the woman who checked us in were the only decent people we talked to at the hotel. Read more

Genuine Hotels.com guest review

No 24 hr room service or pay movies.

Genuine Hotels.com guest review

The hotel was a mediocre calibre of accommodation. It did not go above and beyond my expectations. One of the staff members was entirely too casual with me and did not make me feel very welcomed.

Genuine Expedia guest review

The day we checked in we found the TV not working, the tub not draining and the sliding closet doors off the track. Maintenance responded quickly and took care of everything, but it should have all been checked prior to releasing the room to a guest. The overall appearance of the room and corridor was old and worn out. In need of a remodel. The best […] feature was the parking garage accessibility to the room. Not a 3 1/2 star rating for the price. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was fine but apparently there is a hospital and fire station close by because the sirens were loud and frequent. The staff was friendly and helpful. Overall, everything the hotel could control was fine, good service, clean rooms and my air conditioner worked great which is a big plus for me.

Genuine Hotels.com guest review

room had an odor; elevators are a pain to use older hotel they are trying to fix up

Genuine Expedia guest review

OK overall, wouldn't reccommend for families, pretty active night life around there with a large night club located in the hotel. security was good though just alot of night life crowd there. Even so it was quiet except for the usual down town traffic noise, amazing how much can get through the window 10 stories up. unfortunately we ended up with a […] Handicap room which I didn't realize. Doors are kind of awkward and bathrooms is just big and empty with no where to put your stuff. Otherwise it did seem clean, everything seemed to work and the staff was courteous. so overall average, basically about what you paid for. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

The housekeeping and in-room dining staff were very professional and friendly, but the condition of the rooms left A LOT to be desired. I checked into my first room and all the water coming out of the toilet, shower and faucet was YELLOW. Nasty. The air-conditioning unit was so loud, it woke me up every time it turned on. Asked to switch rooms after […] the first night and the front desk clerk got me a new room but had no interest in why I wanted to switch rooms. I'm not sure how this hotel ended up with 3.7 stars... I'd give it 2. Read more

Genuine Hotels.com guest review

The hotel was fine. There was a club at night and getting to my room after took about 15 minutes because the elevators were full of people from the club. The room service charge is outrageous!!!!!!!!!!!!!!

Genuine Hotels.com guest review

The hotel staff were all very friendly and helpful. I wasn't pleased with the bed at all...I woke up several times with a back ache and noise from the pool area. The rooms could use a remodel... (chipping paint and stains on the ceiling) The pricing in the resteraunt is more on the high end, but overall an ok place if you just want to get away.

Genuine Hotels.com guest review

The hotel is located near public transportation, restaurants and shops which is a plus. However the hotel room did not have a fridge so if you want a cold drink you have to walk to a nearby store or order room service. The staff was friendly.

Genuine Expedia guest review

The staff at the hotel is very good and quick to help you out. Some aspects of the hotel are a little dated but the room furnishings are in excellent shape. The location of the hotel is perfect for doing business in the downtown area. I would stay there again.

Genuine Hotels.com guest review

I really enjoyed the atmosphere and aesthetic of this hotel. Our view of the Dallas area was absolutely incredible. The staff is extremely kind and accomodating. My only concern with this hotel is that it is connected to Thrive, a nightclub open to the public. While this allows you an option to add to your evening plans, it also includes the possibility […] of running into some trouble as far as who attends the club. During the last night of our stay there was conflict within one group of club attendees that got really out of hand. This exploded and out of it grew another conflict between the same group and a large group of bikers staying at the hotel. We had the opportunity to meet and talk to several of the bikers attending the hotel, and they were very nice people who were not involved or interested in any ulterior motive. However, it was a group that didn't need to be convinced or motivated to stand up for themselves. The police were called and surrounded the hotel filled the lobby to break up this potential riot. This is a great hotel, but due to this incident I will definitely have to think about whether or not it's in my best interest to stay here again. Read more

Genuine Expedia guest review

The maid was still stocking our room with towels when we checked in at 4pm. They closed down room service early (it was advertised as 24 hr room service, but really only 6am - 11pm. When we called at 10:50pm, they said they weren't serving anymore). And they forgot to stock us with bath mats.

Genuine Hotels.com guest review

Not bad just dont leave money laying around.

Genuine Hotels.com guest review

The door on our patio would not shut all the way, so it was a little uneasy knowing our items in the room may have been at risk.

Genuine Expedia guest review

Overall..... OK.... disappointed that the hotel did NOT mention that one of the paid amenities [pool] would be closed for an adult party. I decided that I would take my grandchildren on this business trip and the pool was a must. On Sunday, we were disappointed that it was closed for an adult party, or we could pay $20 to attend the not family friendly […] event. The children were not happy, so we took them to the ZOO, which was a good expericence, however relaxing by the pool would have been better and they would have enjoyed that just as well. Read more

Genuine Hotels.com guest review

When we arrived, parking was a problem. There is a nightclub in the lobby which was hopping and it was hard to even talk to the front desk. The rooms were comfortable but the cleaning staff was not too thorough with the bathrooms. There was hair and grime (not ours) in the tub and sink. The breakfast was decent. The surrounding area is not too appealing […] but it was conveniently located near the American Airlines Arena. For the price, it was OK. Read more

Genuine Hotels.com guest review

The hotel is in downtown Dallas which is dead on the weekend. Also hotel has a nightclub downstairs which made it very noisy. Finally, once you walk out of downtown you are in the middle of nowhere.

Genuine Hotels.com guest review

The hotel is older but has been updated. The shower is lower than new hotel but not too bad. The front desk was friendly and we slept fine. We were excited about a morning rooftop swim and were very let down by that experience. The pool opened 30 minutes late with no towels and nothing had been picked up or cleaned from the night before. They even had […] all the cleaning tools out and in the pool 45 minutes after it should have opened so we checked out. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Not much. No TV remote in my room. The restaurant/bar closes at 10:00 PM.

Genuine Hotels.com guest review

Terrible experience. Staff members working front desk were arrogant and were not interested in waiting on anyone, would not let me borrow scissors to cut strings from my wedding dress, parking attendant cursed at me, Jersey Shore party happening at the pool all weekend, bar in the hotel turns into a ghetto night club. I was charged double for parking […] and the hotel room. I'm still trying to get the charges refunded after 4 phone calls to the hotel, where I'm always sent to voicemail when I call and ask for a manager. Read more

Genuine Hotels.com guest review

Hotel was an average business hotel with a dated interior and rooms. Pool was less than stellar. Room was clean, but needed a detailed cleaning. Hallways had a musty smell.

Genuine Hotels.com guest review

Very noisey location. Room had two doors which openend into other rooms and the noise from the other rooms went on most of the time, especially at night. Didn't get much sleep here.

Genuine Expedia guest review

We prepaid for our room some 6 months before our stay but they gave away room of two double beds and provided us with a king with a roll a way bed. When we called earlier in the day to confirm our room, the desk clerk was rude and stated "if you already paid for the room, it will be there". In addition there was a late night party next to our room that […] took two calls to the front desk to send security to break up. Read more

Genuine Hotels.com guest review

Bathroom had soiled towels hanging on back of door. A busted balloon was on bathrrom floor.

Genuine Hotels.com guest review

The hotel is a great stay if you have business in town and have a car. Just be aware that the hotel bar becomes a hopping club on busy nights. Parking was hard to find in the garage on Friday night and there was a bit more noise than the other nights. Not a huge problem since the rooms don't start until the 10th floor and the club is on the street […] level. Just something to be aware of. Read more

Genuine Hotels.com guest review

The hotel doesn't have much street appeal and the lobby is very basic. Rooms are spacious and clean. The restaurant is part of a night club and as a solo woman it was not my first choice, but there didn't seem to be much else in walking distance. Food was great - service was awful both in dinning room and room service with bringing wrong food to table […] two times and once loosing a room service order. Read more

Genuine Hotels.com guest review

On the last day I stayed, there was no power in the whole building and no warning.

Genuine Hotels.com guest review

the hotel is very noisy due to the main dowtown bus stop being located right next to the hotel. I constantly heard buses coming and going. Also during my stay the hotel was running some water test which put guests without hot water from 10am to 5pm. When I went to take a shower that evening the water out of the faucet was yellow for about 10 minutes […] and left a ring of residue in the tub. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

ALL of the staff were fantastic! But everything else was not so great. We had dinner at their restaurant. Food at best was so so. The room was showing it's age and a noisy fridge made it hard to sleep. The sink would begin backing up the minute you turned on the water. I'm sure this was a great place 20 years ago, but today it's looking a little ti […] red. Read more

Genuine Hotels.com guest review

The hotel is consider average by my book. I only paid this amount for the location it was in. other than that I would not pay that much for a room like what I got. It did not have a fresh and clean appearance. I booked about a month in advance and asked for a good room (in which the front desk said he got us a good room) and we got crappy view. Our […] window had a huge cracked. You have to pay for parking because they do not have a parking garage. No valet service either. Read more

Genuine Hotels.com guest review

Nice place. Location was convenient. Nice lobby, room was okay. Didnt stay in it much, but the view was really nice. Nothing super extravegant.

Genuine Hotels.com guest review