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Location.
Located in downtown Dallas's historic district, this smoke-free hotel is 3 blocks from the Dallas World Aquarium and 5 blocks from the convention center. The Cotton Bowl is about 2.5 miles away.
Hotel Features.
Crowne Plaza Hotel Dallas Downtown has a rooftop pool with panoramic city views. The hotel's restaurant serves contemporary American fare, while the lounge features nightly DJ entertainment. Room service is available 24 hours a day. The hotel permits pets.
Guestrooms.
Guestrooms at this downtown Dallas hotel include complimentary wireless Internet access, desks with ergonomic chairs, armchairs with ottomans, and cable TV with pay movies and premium channels. Local calls are free.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Thrive Restaurant - Serves contemporary American cuisine amidst chic, modern decor.
Thrive Lounge - Nightly performances by DJs.
Nearby restaurants include:The recreational activities listed below are available either on site or near the hotel; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Don't be fooled by the name!"
The service was not good, it took forever for the check in line to move. Once I got to the front of the line it was a hassle because I wanted to leave a 100 cash deposit opposed to a $25 hold on a debit card. The room looks nothing like the pics online. The bed squeaked horribly at the slightest movement!! I was so not impressed for it to be located […] in downtown Dallas! I would have been better off staying at a Holiday Inn Express or Super 8 for that matter!! Read moreGenuine Hotels.com guest review
"bad service"
I booked a room for four people and was given a king size bed. we did not even get a roll away bed sent to us.Genuine Hotels.com guest review
"hmm..."
During my visit, there were about 200 college teens in town for a volleyball tournament. We were conveniently placed on the same floor as them and didn't sleep at all. Random people knocked on our door and ran off.. there were beer cans left in the hallway... and it took a good 10 minutes for elevator service. Upon checkout I was asked if i enjoyed […] my stay. I said no, and they didn't do a single thing to remedy the situation. I will not be staying at this hotel chain again, and will Read moreGenuine Hotels.com guest review
"Never Again!"
I'll start by saying this stay was quite possibly the worst I've ever had. We chose The Crowne Plaza because of it's downtown location for a quick trip with friends. Upon arrival to the hotel no one was helpful with our luggage to the room at all. By the time we got to the room after showering we realized the shower did not drain water. With no extra […] rooms we chose to stick it out. After a night on the town we returned to the worst part of our stay. Apparently during weekends the hotel rents out part of their downstairs area for a trashy nightclub. The Hotel Bar is not available during these hours to hotel guests and the lobby bathrooms are blocked off by security (THE HOTEL BATHROOMS). After waiting in a 15 minute line to take the elevator to our room we were approached by a hotel employee to ask if everything was alright. Far from "Alright" we described our discontent and the hotel employee said, "Oh well I'm sorry, have a great night". Needless to say upon checkout I was not surprised they did not even ask me or my wife how the stay was. All together this was definitely the wort hotel experience in my life. I would highly suggest staying elsewhere while in the Downtown Dallas area unless you want to be highly disappointed. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Stay Away!!!"
I found this hotel to be an average hotel however.... I went to restaurant to have breakfast and watched a roach crawl around the buffet.....I tried to access the internet and experiences slower than dial up connections if I was able to get on at all. I then decided to take my frustrations out at the fitness center and found it closed for renovations, […] with no mention by the staff. Worst I have experienced in a long time. Read moreGenuine Hotels.com guest review
We ask for a double room but we got a single bed for 3 people. but they did bring us a rollaway. The Bed and pillows were so hard we could not get comfortable. Also I can't remember the last time I stayed in a hotel that they didn't offer parking with your room. They charged us 15$ . We have stayed in Crown Plaza other sites and they were so nice. but […] this one was just ok. Read moreGenuine Hotels.com guest review
"Smelly & Rude"
Run down, smelly, rude desk clerks (both at check in and check out), strange room- not unclean, just weird, club-goers entered through the same door as patrons, weird smoke and stale bread smell in the halls, and terrrrrrrrible parking garage, both in layout and the inability to get out without 5 quarters!! WHO HAS QUARTERS???! Awful. Thankfully we […] only had to sleep there and quickly vacate in the morning. terrible. Read moreGenuine Expedia guest review
"Terrible hotel."
Well to first start off, we had purchased a king bed suite and we got there and they didn't even tell us it was available and gave us a double queen bed with no mini fridge, no microwave, no king bed, and no fridge to keep our cold things in. So I went back down to the lobby and told the staff member at the desk about our situation and he told me he […] could do nothing about it gave me attitude and was very rude about it. We had paid extra for the king and never got the room so we lost money and got a terrible room. So now about the room, it was small, terrible view, it was right next to the elevators and emergency exit. Very loud outside the door and the bed was too small for me and my girlfriend that Is why we purchased a king that we did not get. The shower did not have working warm or hot water so we had to take cold showers, the toliet was leaking. The sink water was only warm and would not get cold. Did not come with 80% of the things we wanted or need in the kind room. The breakfast was absolutely terrible but the restaraunt location was nice. I WILL never stay here again for the price that we paid and did not even get our money refunded or anything. I would not recommend the hotel to anybody. Read moreGenuine Hotels.com guest review
Wouldnt stay there again, smells old..beds are horrible need to dig you out from the mattress too softGenuine Hotels.com guest review
"I hate hotels.com"
I will never use hotels.com again, first of all they lied about the surrounding attractions and the price of the hotel was ridiculously over priced. Me and my husband were on the phone with hotels.com for about an hour and they wouldn't accommodate us. It was really a learning experience.Genuine Hotels.com guest review
"Horrible Hotel"
My wife and I stayed at this location for our 10 year anniversary. These are the reasons why you should not stay at this hotel: 1. Horrible Customer Service 2. Way Expensive- Poor Quality 3. Shuttle always late- Running Behind 4. Non Smoking Rooms smell like Old Smoke 5. Staff have no sense of direction as to where things are in the area. 6. No bellman […] at arrival, No Conceirge 7. Water is Brown 8. Breakfast Staff not Friendly 9. Parking is horrific especially with the connected club downstairs. 10. Website says valet available, no valet was offered at check in. 11. Housekeeping never once cleaned our rooms. 12. Hotel has balconys, however, front desk says you are refused to use them, however, could not tell me why. 13. Noisy and loud at all hours of the night. 14. No water at day of check out, called down and front desk says they shut it off for renovation without any notification, so we drove home dirty and unsanitary. 15. Appearance of hotel seemed old and outdated from what the online pictures displayed. These are the reasons why you should STAY AWAY! Read moreGenuine Hotels.com guest review
"Crown Plaza Downtown Dallas"
I will never return to this hotel ever again. When checking in, they told me the King Suite w/ Balcony , refrigerator and microwave was not available because another customer decided to stay another night. So, that meant I did not get the room I had booked. Instead they gave me 2 separate rooms with double beds. I told Brian I did not need another separate […] room. I asked if he could pro rate the difference and he said no. I understand I booked an advance paid room with no refunds, but I was charged for a room I did not recieve. I thought that is why you book and recieve confirmation for that specific room in advance. My Fiance and I were not going to sleep in separate rooms. What a TOTAL waste. This hotel was more of party central. Loud music in the rooms and you could hear people talking and laughing until 4 AM! I called the front desk, they said they would take care of it. Well, it didn't work, they kept on. I had a meeting the next morning @ 8 AM. I was TIRED! I do NOT recommend this Hotel to anyone. Oh, and by the way, the glasses in the room were dirty! You could still see the lipstick on the glasses. Disgusting! Read moreGenuine Hotels.com guest review
"Gross"
Dirty rooms (including bugs) Shuttle service ridiculous - wouldn't transport even within listed mileage guidelines as "traffic would take too long" Not worth the moneyGenuine Hotels.com guest review
"Scary Place"
This is a Holiday Inn for pete sake!! Scary part of town to boot!! Room was clean but creepy and the hallways are worse never been so glad to check out of anywhere in my life. Do not stay there if you have any other choice! This should not be rated 3 1/2 stars 1 1/2 is more accurate!!Genuine Hotels.com guest review
enjoyed my stay close to convention center. awsome pool party and enjoyed the lounge as well. pool was good for lap swimming but wished could open at 6 for swimming laps.Genuine Hotels.com guest review
"Unacceptable"
The price and location were right for my business stay, but other than those two things, this was a bad experience. The walls are paper thin, so be warned! And I was unable to shower in the morning, as the drain was horribly slow and the water (even after running it for some time) was orange. The worst part, however, was and is the lack of concern on […] the part of the hotel staff. Seems they take convention and business travlers for granted. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Fix it up or close it"
This facility is in need of major renovations. The lobby area was maintained but virtually everything else was shabby and worn out. The carpet in the halls was dirty and worn. The furnishings in my room were old and worn for the most part. The air conditioning in my room was loud and could not keep up with the temperature outside. Intercontinental […] should be ashamed of having the Crowne Plaza name on this building. Read moreGenuine Hotels.com guest review
"Bad Crowne Plaza Dallas"
The crowne plaza in Dallas was less than what I expected. When they said they couldn't find my RSRV the front desk clerk said there was nothing she could do and walked off. The parking terms where not explained at all!!! The room I book was not what I got. I got a handicap queen instead of a king. How romantic for my anniversary trip. The shower was […] awful!! There was dirt stains all over the wall in the shower. The shower head didn't stay up and so you had to squat in order to get rinsed off. We also heard strange noises from the bathroom pipes all night long. The hotel needs a major renovation and not what I expected from a crown plaza. Thank God we didn't pay much otherwise I would have demanded a refund. Read moreGenuine Hotels.com guest review
"ne pas y aller"
vieil hotel des années 70 avec tout le confort mais mal soigné attractions prévues: piscine non mise en valeur, discothèque ouverte seulement le vendredi et samedi soir, lobby pas très avenant dernier soir en plein "spring break" US très dépaysant mais un peu gênant hotel bien situé mais d'autres hotels sont à proximité et ont l'air plus chaleureux check […] out: ont débité ma CB de la totalité du séjour au tarif fort Read moreGenuine Expedia guest review
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