Sheraton Dallas Hotel by the Galleria

It was just okay. The room that they put us in had a really weird sewage smell. We had to ask them to put us in another room (they did and also gave us 2 coupons worth $10 each to use at the restaurant there). Everything looks rundown. One of the elevators was not working properly. The only positive thing I could say about it is that it is a block away […] from the Galleria Dallas and not too far from downtown Dallas. Sorry, but I would not recommend this hotel unless you want something close to the Galleria mall without paying an arm and a leg for it. Read more

Genuine Hotels.com guest review

First of all, I think that paying $10/day to park ONSITE at any hotel that isn't located in a downtown area, is just ridiculous. Second, if you're going to charge me this nuisance fee, at least get your parking gates/meters sorted out so that my room key will actually allow me to enter/exit! Not once during my stay did it operate properly as promised. […] I was even late for a dinner meeting because I couldn't get out of the parking lot and had to go back inside and get the keycard recoded. And it STILL DIDN'T WORK when I returned to the parking lot! Third, there is so much construction on I-635/LBJ that getting onto the interstate is just a massive pain with the re-routing of the roads, etc. Will definitely return to my preferred hotel of choice a mile away where parking is free, hotel staff is more accomodating and access to the main roads is far superior! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel its self and room was very clean very nice i think the only problem was that when returning back to our room after a night out with my husband around 1:30 in the morning there was no parking left so when i went in to ask were to park the guy at the front desk was annoyed with my question and very rudely told me down the block on the street […] at that time people were coming in from a night out also very upset that there was no parking, so needless to say we findly parked two blocks away along with about 10 more cars that was the only down fall other than that its a great hotel for the price and breakfast was very good !! Read more

Genuine Hotels.com guest review

Had to pay for parking and internet - it should be free.lots of plumbing noise in the room. Woke up a couple of times in the middle of the night.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel seemed very old. I have stayed at many Sheraton hotels over the years, all of which have been great. This particular instance was a disappointment. There are also issues with limited parking, quality of room service (for e.g. coffee was never replenished) etc. Overall the experience was below expectations and as a result I left unsatisfie […] d. Read more

Genuine Hotels.com guest review

I like the location, it was very convenient for me as it is so close to my meeting venue . I like the cleanliness of the room and the courteous staff. I will definitely stay here again the next time I come to Dallas.

Genuine Hotels.com guest review

The A/C fan made a lot of noise, like a scraping sound. It made it very difficult to sleep. Also, the water pressure in the shower was very low.

Genuine Expedia guest review

Sheraton does not specify that this is NOT the Sheraton Dallas Hotel DOWNTOWN needless to say I was not at the right location, took a cab no big deal, there was a light breakfast.

Genuine Expedia guest review

The most disappointing thing for us was the attitude of the staff. Every time we had to deal with the front desk, there was a wait time and they were not even friendly. One morning we called the front desk for more coffee and it never came... After waiting for more than 20 minutes, we had to go out in the hall and hunt the cleaning lady to get some […] from her. We stayed at this hotel for 3 nights and I got awaken in the middle of the night during two of the nights by guests next door being too loud. Sound isolation was lacking, at least on our floor. Pool was too small and water seemed dirty. Read more

Genuine Expedia guest review

At check-in we learned some celebrities were staying there. This was confirmed shortly thereafter by the group of scantily-clad "working girls" we saw leaving the building in almost no clothing. This made for a very awkward family moment, and we were unable to avoid an unpleasant view with our young daughter. The front desk associates were very nice. […] Housekeeping did not always clean the room well, sometimes did not replace towels. New carpeting in rooms. Beds very comfortable. Feather pillows. No Disney Channel or Animal Planet. Television channel selection for children was lacking. Showtime was the only movie channel provided. Pool was okay, not spectacular, construction surrounding the pool area made for a disappointing view. Read more

Genuine Hotels.com guest review

We chose this hotel because of their swimming pool. It has a nice shallow area for toddlers. We were disappointed to find out that they charged us extra 10 USD per night for the use of a mini-fridge. We called them in advance to know if the rooms have a fridge because of our allergies we needed to bring our own food. They told us that every room has […] a fridge but that wasn't true. The location is great because it is very close to the Galleria Mall. Read more

Genuine Hotels.com guest review

The lobby of the hotel is very modern, and the breakfast was wonderful. They have a beautiful fitness center, but, once you stand at the elevators to go up to your room it all goes down hill. We stayed at this hotel for 4 nights and everyday the one of the elevators was broken. There was garbage in the vending/ice room that was there the whole time […] we were there. The shower had a mind of its own, the first night the water was so hot, the second night the water was freezing, the third night there was no water pressure, finally on the last night I had a decent shower. Read more

Genuine Hotels.com guest review

Hotel is nice and clean. It has been remodeld, recently. The lobby/bar area was very nicely decorated. The provided breakfast was good; lots of options. Our only issue was our room. We paid for a king size room, non-smoking. But ended up with a single, full size bed (not even a queen size). My husband and I haven't slept that close EVER! Would have […] complained and requested a new room, but were only staying one night with a late check-in, so didn't feel like hassling with it. Also the bathrooms are extremely small. It is very difficult for two people to get ready at the same time. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Good hotel for the price. Breakfast tables were not clean and some missing food was not replaced. Bedroom did not have fridge.

Genuine Hotels.com guest review

The hotel is nice and it is by the galleria mall. There is allot of construction going on around the area as well. They charge a non-refundable $75 fee for pets which is ridiculous to me. We stayed at a Sheraton closer to downtown in Dallas and they charged a $50 refundable pet fee (which is more realistic to me) and the rooms were bigger. I will not […] use this Sheraton again because of the pet fee. Read more

Genuine Hotels.com guest review

i booked my room through hotels.com thinking i was getting a king room deluxe but got a double queen instead. I was also told i was getting free wifi but ended up being charged for it. I even have a confirmation email stating a king room and free wifi. Very dissapointed. I make my way to dallas once a month doubt i will ever stay there again. Even after […] the remodeling and upgrades from the time i was there before. Read more

Genuine Hotels.com guest review

Hotel lacks many extras of others that I've stayed with, including free wifi.

Genuine Hotels.com guest review

The staff was really nice and friendly. But we had several problems. First of all we tried to swim in the "heated" pool, but it was freezing and there were no towels, and they told us not to take the room towels. Then we had to change rooms at 10:30 pm because we had no water pressure and couldn't take showers. The staff was very helpful. There we also […] alot of teenagers running from room to room being very loud. Once we moved to a different floor that problem went away. The other issue was the beds and linens. That was one of the most uncomfortable beds I have ever slept in and the sheets were stiff and noisy. Did not sleep well at all. The bathrooms were really small also. Read more

Genuine Hotels.com guest review

This hotel had too be one of the worst place I've stayed at.. For having a recent renevation sure doesn't seem like it.. The only renevation was the hotels first floor.. Dirty bed sheets, dirty towles.. Asked for new sheets and towles and got dirtier... It just didn't meet my expectation major dissapointment..

Genuine Hotels.com guest review

This hotel was newly and beautifully renovated. The problem I had was with the staff members' lack of knowledge and the bathroom water pressure. I brought my dog on this trip with me, and upon checkin, none of the staff knew anything about the pet policy. I also had trouble taking a shower. There was barely a trickle running from the shower head when […] trying to use the hot water, and there was no cold water coming from the sink at all. #I had to bathe in the sink and brush my teeth in the tub# Overall, the hotel did a wonderful job in making the place look nice, but they need to spend much more time and energy on improving the plumbing system. Read more

Genuine Expedia guest review

Hotel under renovation, understand it will be closed completely within the week for About four months.

Genuine Hotels.com guest review

Im 6ft and everything in the hotel bathroom is for someone 4ft! It was VERY uncomfortable!

Genuine Expedia guest review

The hotel was comfy, but I've had better for the price. In the shower, there was hair on the walls. That, in itself, was gross. No fridge/microwave. The location was good to the malls and shopping centers, but there was a lot of construction going on!

Genuine Hotels.com guest review

The location is great. Right off of the main highways, near the Galleria and lots of great venues in the Addison/North Dallas area. There was some busted sheetrock behind the bedside table that was unattractive. The internet was glitchy and difficult to configure (even for a technologically inclined person.)

Genuine Expedia guest review

Checked in late & they had run out of rooms so I was 'upgraded'. Really was expecting to be wowed but unfortunately the room was a disappointment considering that it was a deluxe room in a 4 star hotel. Carpet was dirty/stained, turned the heat on & it had the smell of burning wires (old system) Truly disappointed considering the location & hotel brand […] - ok Sheraton, it's time to spend some money & upgrade. Hate to imagine what a regular room looks like Read more

Genuine Hotels.com guest review

We enjoyed our stay however at the time of the purchase of our room online. Expedia was not updated on the renovations on the indoor/outdoor pool. Was very disappointed to find out when we arrived and we have already prepaid for the room.

Genuine Expedia guest review

Ratings seem to be more for business travelers but as for a overnite stay with your wife, it's not so starry.

Genuine Hotels.com guest review

The hotel is an older unit. It was clean. Parking was ok. Close to the mall. Fairly easy in an out.

Genuine Expedia guest review

Ok place. Not great. TV didn't work so Engineering had to fix. One of the phones in the room didn't work. Place room service order for dinner. They were out of several items on the menu. Room was clean, but noisy. I could hear toilets and showers from upstairs and neighbors. Convenient location.

Genuine Hotels.com guest review

I've never been to a hotel where I have to use my key card in the elevator to get to my floor. It was very odd and inconvenient.

Genuine Hotels.com guest review

When we got to the hotel, there was lizard in the room. Whenever I called the front desk, I was asked if I wanted maintanence to come and remove it or if I would like a different room. I don't think this should have even been asked. There was a hole in the bathroom from which I am assuming the lizard came from so of course I didn't want to stay in the […] same room. Overall just wasn't a pleasant experience. Read more

Genuine Hotels.com guest review

The maid left our door open after cleaning the room as we discovered around 7pm when we returned to the Hotel. We called the desk and barely received an apology much less any type of compensation. This was our first stay at a Sheraton and we were very dissapointed. We could have been robbed! We will not recommend this Hotel.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We stayed here for our wedding anniversary. The room was okay until I got into the shower the next morning. There was numerous hair from different people in the bathtub. I really felt that the Sheraton standard would be higher than that. This was our first time to stay at Sheraton and I'm not sure if we will try another one anytime soon. The front desk […] did offer to give us breakfast but it was after we had already eaten. Read more

Genuine Hotels.com guest review

My husband and I live in the Dallas area but stayed here for a quick getaway after having our 2nd child. All we really wanted to do was sleep and it was great for that because the room was nice and cozy. However, I won't return and here's why: we've stayed at nicer hotels for the same price, the room needs an update (stained furniture, outdated items), […] the pool was awful (very small and only ONE broken lounge chair). You have to use your room key to use the elevator. Our bellman explained this was because they have lots of students coming for tournaments, etc that play around on the floors. I could tell that lots of kids had been through there based on the room condition. Anyway, for this price-you can do better in Big D. Read more

Genuine Hotels.com guest review

Nice location, clean, but night we checked in the elevators were having problems. They were all working the next morning.

Genuine Hotels.com guest review

Good hotel but it had some strong cleaning smell in the hall ways and lobby. Make sure if you get online in the lobby that they do not charge you. We had to ask them to take the charge off. Breakfast buffet is expensive but ok with a varity of food.

Genuine Expedia guest review

My stay at the Sheraton Dallas North had a bad start, and a terrific finish. I arrived at the tail end of the Memorial Day weekend where the hotel was at capacity, and was greeted by a pair of dirty men's boxer briefs on the sidewalk upon walking to the hotel entrance. Once inside, I got my room key then waited for over 10 minutes for the one working […] elevator to open (there were 3). There were so many other people waiting, I had to wait for it to return to the lobby. At some point one of the hotel staff come out and tried to wrench open one of the other non-working elevators, which was perplexing. You're either letting trapped people out, or you're expecting people to get into an elevator that clearly isn't functioning. When I got to my room, the bathroom had hair from the previous guest in the shower and one of the electrical outlets was broken. I contacted the guest services desk and told them about my issues. Three times they attempted to access my folio, to no avail. Finally several hours later I was able to switch rooms. Once I switched rooms, everything went perfectly smoothly. The room was clean, well appointed, and guest services checked in to make sure all was in order. By Tuesday, two of the elevators were working again, and all the high capacity issues from the weekend were resolved. Guest services comped my internet usage for the week to make up for the bumpiness on my check-in. To sum, I would stay in this hotel again, but I might call first to make sure they aren't running a weekend special or are at capacity since it seems they don't scale up staff to meeting that capacity. When things returned to normal, they really shined. Read more

Genuine Hotels.com guest review

I was not sure about the Sheraton by the Galleria, but th epeople there sure helped make it a nice stay. Plenty of parking and a nice view.

Genuine Hotels.com guest review

We generally enjoyed our weekend stay at Sheraton Dallas North.Two things were bothersome,the first was that the hotel lobby and even the hallways had an unusual smell,hard to describe but it was like older carpet that had gotten wet.After a while I got a headache from it.Also the facility needs a good dose of freshening up,the room furniture was old,fixtures […] were old and worn out and the pool area needs attention. it looks straight out of the 70's no plants,very little seating.On a positive note the front desk took care of 2 concerns swiftly.The first was that our TV was not working when we arrived,after talking to the front desk it was repaired by the time we came back from dinner.The second was that a room I believe was on our floor had a dog a barking at midnite, boy talk about being aggravated.A call to the front desk took care of that also. .Overall it was worth what we paid. Read more

Genuine Hotels.com guest review

Overall this hotel was average at best. The only thing that made the stay better was the friendly service of the front desk staff. The room was dated as well as the small bathroom. One of the double beds appeared to have the same sheets from the previous guest. I visited the restaurant/bar for a drink before meeting a friend, but left when I was not […] serviced or acknowledged by the bartenders after waiting for a few minutes. Read more

Genuine Hotels.com guest review

The staff was fantastic and always had a smile on their faces. The room was fine, the air conditioner in the room was too loud, we could not sleep.

Genuine Hotels.com guest review

My first impression of the hotel was that it was very nice. The lobby was lively and well maintained. I liked the fact that my pet ( Jack Russell) was welcomed. But, the hotel did not offer continental breakfast, and the rooms were too small. My overall opinion is fair but my next visit to Dallas, I will try a different hotel.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review