Baymont Inn & Suites - Southfield/ Detroit

The room that I stayed in had a phone that did not work. The blow dryer only worked for seconds at a time. There was no toilet tissue in the room. The hot tub had so much chlorine in it my children smelt like bleach for two days. Then the day of check out the maid walked in the room at 9am trying to clean and people were telling my family that check […] out was at 11am. Read more

Genuine Hotels.com guest review

Dump, never seen a room this bad

Genuine Hotels.com guest review

Did not get any rest due to kids running up an down the hallways late at night.. called front desk to complain but nothing was done. It was a total waste of money but u get what u pay for.

Genuine Hotels.com guest review

Hampton Inns dropped this location for a reason.

Genuine Hotels.com guest review

My stay was awful, no towels the whole trip. There was many families upset with this Baymont. Ive stayed at Baymont hotels before and did have any problems. They need to step everything up from customer service to clean rooms and have enough resoures for your guests.

Genuine Hotels.com guest review

The customer service was horrible and if you called for help you would never get it. We requested towels and a trash can on five different occasions. I asked to pick them up from the front desk but that wasn't can option. The doors were labeled and number with duct tape. The rooms didn't have trash cans. It was the hotel stay that I ever had. I didn't […] feel safe leaving my belongings in the room. It was an unorganized, chaotic mess during check-in, the representation had no idea what she was doing. DO NOT STAY HERE! Read more

Genuine Hotels.com guest review

This was one of the worst stays I have ever experienced!

Genuine Hotels.com guest review

This hotel was THE worst Hampton Inn ever! I have stayed at many Hampton's and was not worried, but this one was by far just horrible. We asked for towels multiple times before we actually got them, never received the extra set of sheets we requested, and the bathroom by the pool was disgusting! It smelled of urine (as did the stairwells) and there […] was vomit in the toilet that would not flush. There were not any paper towels in there either. There was a bag on clothes on the floor that were never picked up in our two days there. This tells me that a cleaning person had never even walked in there.....or just didn't care! The fitness center was dirty too! There were straws and wrappers on the floor that were there the previous day, so I know that a cleaning person had not been in there. There were not any wipes in there to wipe down equipment and there was black tape on the handles of the elliptical. Also, the breakfast tables were not cleaned off and the breakfast was less than desirable. Very basic, the toaster didn't work and the microwave was dirty. When we returned to our room by mid afternoon, it was cleaned.....only the dirty towels removed. I was asked by a cleaning person if I needed anything for my room! Really? Yes! EVERYTHING! There were some people in our group that didn't even get their room cleaned! This was a horrible Hampton and I hope you consider this review and do something about it! Thanks for this opportunity. Read more

Genuine Hotels.com guest review

TERRIBLE CUSTOMER SERVICE!! I had a problem with Extremely loud noise all night for 3 days call the front desk no answer went down there the following morning spoke with the general manager she was very rude and didn't care about my inconvenience did not apologize and told me maybe I should leave if its to LOUD because they have basketball teams that […] stay there and they get loud. Horrible place to stay for any occasion. If you room need anything towels soap tissue anything you have to be put on a waiting list and they don't get you the items until the next day or maybe two.I highly recommend NOT staying at this hotel. Read more

Genuine Hotels.com guest review

The rooms were old. Bedding was old and shower was dirty. We requested bthrm essentials because there were none provided in the room when we got in. The breakfast was non-existent. Horrible stay. I would never stay at any Hampton Inn again because of this one. I am completely turned off.

Genuine Hotels.com guest review

The staff was very friendly. That would be the only plus for staying here. The rooms were dirty. The bathroom had only one roll of tissue that was almost gone. 2 towels were given without handtowels and face cloths. We asked for 2 SETS of towels from the front desk and the guy brought 2 towels. The shower curtains and shower were dingy. When every other […] hotel chain is using down comforters. the bed and comforters need to be upgraded, they were like old blankets my grandma used to have. The quality of service was lacking...The cleanliness of the room was mediocre the hotel needs a major upgrade. Breakfast was nothing like advertised. There were artificial eggs, turkey sausages and cereal for the guests. I would not stay here again EVER Read more

Genuine Hotels.com guest review

I moved rooms three times due to the tub or something in the bathroom not being good clean at all. The carpet is dirty. The rooms near the pool smell of cloreen. I ended my stay much earlier than i had planned but couldnt deal with it another night.

Genuine Hotels.com guest review

This hotel used to be a great place to stay. Excellent location, helpful staff, clean and attractive. The location is still the same, but the hotel must have undergone some ownership/management changes. Common areas are dirty, carpets worn and shabby, hard floors sticky. Room was OK, but just OK. Exercise facilities almost useless (2 of 4 machines broken.) […] We will not stay there again. Read more

Genuine Hotels.com guest review

The worst Hampton Inn I have ever stayed at. bed was horrible.

Genuine Hotels.com guest review

I am from Southfield Michigan and never have I stayed at a Hotel this poor. The service was poor and my room was of poor quality for a chain hotel such as the Hampton Inn. Guest Service refused to change my sheets after I requested them to be chagned. My husband and I had to sleep in our clothes because of the unclean sheets. I will never stay at this […] hotel again. Read more

Genuine Hotels.com guest review

When we checked in the hotel we were across from very loud neighbors. And so we asked to be moved to another room. And so the room that we were moved to had foot prints from shoes on the sheets, the shower curtains had black dirt on it, the tissue was used, the covers were dirty, and the breakfast was nasty. And the workers within the facility were […] predominately black. I like diversity. I am not the complaint time but I was very disatisfied. And also the walls are very sound proof and the rooms are surrounding a swimming pool, which you can hear kids screaming.. You cannot even sleep late in the morning if you'd like because of the lack of insulated rooms. You miswell say that all guests are sleeping within the same room. I will never stay at that ghetto hotel again! And I will late all of my family know. Read more

Genuine Hotels.com guest review

I feel hotel is quite accomodating and personell is very professional. The only area that could be improved, not all of the rooms have microwaves and fridges. The pool and exercise facility are cleasn and great!

Genuine Hotels.com guest review

Hotel is "well worn".--shows many signs of its age. i.e. carpeting, lack of electrical outlets, tiny elevator. Mattress in room was very uncomfortable. Hotel was full, and not prepared for the breakfast buffet crowd, running out of food items for long periods of time, trash containers overflowing. Trouble with room keys not working (more than once)

Genuine Hotels.com guest review

the room and the bed were very small. The walls were thin you could here the people by the pool all day long no quiet time. You should be charge less if your going to be near the pool not more.

Genuine Hotels.com guest review

it was very bad, the sheets were dirty and smelling like someone just got out the bed we had to have them come and change the sheets as well as the bed spread was smelling as well, the pillow cases were smelling like a mans purfume the bathroom towles were old and hard. me and my husband were getting away for the weekend and went also into the hot tub […] that was cold so that was a let down overall i hated the stay and reall rate this a no star lowsey weekend. thanks Hampton inn for one of the most worst weekend getaways in the century. Read more

Genuine Hotels.com guest review

The Hotel had to much going on with alot of kids & Teenagers running around the hotel, standing in the lobby, made me feel unsafe at some point.had to wait a day to get clean towels. Not a hotel going forward that I will stay.

Genuine Hotels.com guest review

Once I arrive they could not pull up my reservation, Front Desk was very very rude. I had guest to come and the front Desk call to tell us to quiet it down , than not even 5 minutes later we were ask to vacant the premises. Only 2 towels per king size room, Hot water did work at bath time. Did not enjoy , I wished I had kept my reservation at Springhill […] Marriott. The night befor there were guest Fighting in the hall among themselves talking about burning down the hotel. Had to go to the front at all times after returning because keys did not let us into the room or the lobby. while coming inside while a guest let us into the building the were outside smoking weed in the premises. This is the worst Hotel, IT's very GHETTO !!! I will also write a letter to the corporate headquaters. Read more

Genuine Hotels.com guest review

Please find another hotel. We could not find the hotel and the agent at the desk could not give us directions. Thank God we saw a policman and he gave us directions. The room they put us in the carpet was so nasty it stuck to our feet and the a/c didn't work. They moved us to another room. The second room the we had breakfast in the room that morning […] before we left at 9am. When we arrived back at 8pm not only did out cards not work but housekeeping only mad the beds and took out the towels. The trash in the trash cans along with our breakfast was still there. Please find another hotel to stay at. I would not recommend this to my enemy. Read more

Genuine Expedia guest review

I WAS VERY UNHAPPY WITH MY STAY. WHEN MAKING MT RESERVATION I REQUESTED NOT TO BE NEAR THE POOL. OF COURSE WHEN CHECKING IN THERE WERE NO OTHER ROOMS AVALIABLE OTHER THAN THE ROOMS NEAR THE POOL. I HAD A RESERVATION FOR TWO ROOMS AND OF COURSE I COULD NOT GET ANY REST BECAUSE OF THE NOISE AT THE POOL. NOT TO MENTION IT WAS EXTREMLY HOT IN THE ROOM AND […] THE AIR BARELY WORKED. SO I WILL NOT BE STAYING AT THE HAMPTON INN IN SOUTHFIELD EVER AGAIN........ SORRY Read more

Genuine Hotels.com guest review

There were too many minors drinking, they out of they're rooms crowding the hallways and stairs.. thumbs down.

Genuine Hotels.com guest review

We were in a room right by the pool. Kids started using it at 9AM, so sleeping in was not an option. Some other rowdies jumped into the pool at 3AM, waking us up. I wish the front desk had told us we were in a poolside room...we certainly would have asked for another. The breakfast area was very crowded, and the food was sparse and cold. The staff didn't […] seem to care about replenishing it or cleaning up the area. I know that free hotel breakfasts aren't always "wonderful", but I expect them to at least serve me something other than lumpy oatmeal and cold scrambled eggs. I also expect a lot better from a Hampton Inn. I will never return to this hotel, and I'll be very leery about staying at a Hampton in the future. Read more

Genuine Hotels.com guest review

The building is old and smelly so as your room. It probably used to be some other hotel and now it is Hampton Inn, so nothing is really up to those newer standard Hampton Inn quality. Jacuzzi was cold. No refirigirator or microwave. A less expensive price setting than standard Hampton Inns for all the less quality. Hampton Inns are usually very good […] at uniform quality from location to location but not this one. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Friends normally stay at Hampton Hotels. Were visiting these friends. The temputure outside was 98 degrees. The air condition in the room did not work. I informed the desk clerk on the first day of my stay. (I booked the hotel for 2 days. The repairman came and changed the filter and stated the air was fixed. It was not. Since I had booked the hotel […] for 2 days I stayed the next day in the most humid tempature that I had ever experienced. I was miserable. I Informed staff the next morning, but was told that because I was near the pool, this was why it was hot. Also, the main reason I stayed at this chain of hotels is due to the breakfast. The women that served the buffet breakfast never replinished the breakfast items after the food bar was empty. Coffee, fruit, and meat were never replinished after 8:30 even though the bar was open until 10:00 am. The women stood in the doorway of the kitchen without bringing any food or coffee out to the bar. Customers were complaining, but they were chatting with each other trying to pass the time. At 9:30, they informed us and a line of about 30 other customers that they were not going to brink any more food out to the bar. At 9:50 they come out and announced that they did not have to throw away any food today. I guess not because they did not stock the bar. I was so dissapointed with the services, that I left the hotel, and booked another room at another hotel with great customer service such as cold air, great breakfast, and desk clerk with great hospitality. I forgot to mention that the desk clerk was very rude when I walked into the hotel, I asked for a refrigerator and microwave, he informed me that they were out, and failed to inform me that I could get on a list to receive them. By the way, I never received neither. My opinion is Hampton should have these appliances in every room. The Manager was nice. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Staff was very polite and helpful. Hotel was supposedly Non-Smoking, but smelled heavily of cigarettes on 2nd floor. Also woke up to police pounding on door next door in the middle of the night yelling "Detroit Sheriff" and guests being extremely loud & unruly. It seemed like everyone was there to party all night. I will never stay here again.

Genuine Hotels.com guest review

There is NO way that this hotel is even a 3. The staff was the only reason I stayed!! The condition of the hotel, the elevator, room, all left a lot to be desired!! Theplace needed a Hotel Makeover!! I travel alot, and the Hamptons and other hotels of this range, were never this bad. Not for a seasoned traveler, will not go back!!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Zimmer sehr sauber; freundliches, hilfsbereites Personal. Downtown Detoit innerhalb von 20 min mit dem Auto zu erreichen. Besseres Preis/Leistungsverhältnis ist nicht so leicht zu erreichen.

Genuine Hotels.com guest review