4.3
out of 5
Excellent
(1,166 reviews)
(Neighborhood average
3.8)
Hotels.com Guest Rating
Hotels.com Guest Rating
TripAdvisor Traveller Rating
Cons: 1.)Thin walls, I felt like saying good night to the loud family next door through the 1-way door. They tried to open it several times. 2.)New guy... at front desk sent us on a hunt after I had requested an upstairs room. 3 tries sent us to smelly bottom floor rooms. Finally, another person came and helped us at the desk and gave us an upstairs room, not on the side of the construction and not being renovated. 3.) The sink sounded like a plane. 4.) Parking- They had some guys blocking off the spaces when we arrived. The guy was so rude and told us to find parking elsewhere because they were painting new lines. When we returned from our day, the parking lot by our room was almost completely blocked off and no painting was done. Everyone had to cram in at the other lot on the other side of the hotel with their luggage. This was the routine every night. Painting was never finished till 2 days later. They still wanted us to pay parking. 5.) The staff didn't offer help to guests who had to walk from one side of the resort to the other. Pros: The bed was sooo comfortable, room was very clean. For the most part, only mornings and around 10pm were noisy, the rest of the time was quiet and comfortable. Overall, I would return after upgrades and construction. This place could have been a lot better for this price range. This is a beautiful resort with nice views like the parrots by the stage. Also it is a great location. by Stephanie from LA/OC area on 04/25/13
