4.5
out of 5
Excellent
(77 reviews)
(Neighborhood average
4.1)
Hotels.com Guest Rating
Hotels.com Guest Rating
TripAdvisor Traveller Rating
I was pleasantly surprised by Julie, front desk clerk, smile upon arrival. And it didn't stop there. I had forgotten my charger and she had a building... engineer bring me up a full box of them. Unfortunately, they didn't have the charger I needed, but the next morning when I woke up, there was a hand written note under my door apologizing they didn't have the charger I needed and hoped I had a pleasant stay. I was shocked that she took the time out to add that personal touch. Thank you. Oh and also, 10 minutes after checking in she called my room just to ask if everything was ok with the room. Wow! P.S. I'm a reservation agent at a 5 star resort not affiliated with Hampton or any of its partner properties...and I was still impressed. by Michael from paradise valley on 06/10/13
