Northwoods Resort and Conference Center

When we checked in, the temperature outside was 60 degrees. The heat in the hotel was set at about 85-90. The heat was turned off in our room-yet the room stayed unbearably hot. We asked at front desk several times and were told it would be fine once the sun went down. Neither of us slept all night due to the heat. We complained and the complaints were […] always ignored. I would never stay there again Read more

Genuine Hotels.com guest review

Went for a romantic getaway, we arrived exhausted found our room only to have the door open thought because of the cleaning lady. The room looked clean the linens have been used and abused horrible quality. Then when we would leave our room we ALWAYS had a problem with our door not closing it appeared closed and all you had to do was pop it open with […] your hip. We felt as though we had no valuables in our room so we slammed it shut and left. I would never recommend this place looks nice on the outside but a disaster inside. Read more

Genuine Hotels.com guest review

Stayed 3 days here, not satisfied. With a $200+ a night, I expected at least a nice temperature controlled room with comfortable bed but didn't get it. I checked out 3 days ago, there is still a $100+ hold charge on my debit card (female up front told me the day I checked out the hold was taken off). I ordered chicken wings and was 4 chicken wings short […] of 10 (on room service menu it states u get 10 wings), order big Greek salad, only given a tee spoon of dressing, also got their "award winning" chili, it was cold when I got it, way too much white onion, pretty much a basic chili with too much salt and onion. The coffee maker in the room was broken an missing parts. Read more

Genuine Hotels.com guest review

I read several poor reviews about this hotel- uncomfortable beds, run down, etc. They were all correct. The bed skirts were disgustingly dirty, beds were horrible, our rooms heater didn't work (in the winter), the door to the room had a gap in it almost big enough for my son to put his fingers through. Front desk had little interest on how your stay […] was. My son forgot an item in the hotel. I was told by front desk they have it, but asked to call back three separate times. Probably will never receive our item... I will NEVER stay here again, unless they make some MAJOR changes. Read more

Genuine Hotels.com guest review

Room was musty smelling. We had no control over heat in room, when we called the front desk they sent engineer who told us heating system had been broken for 3 days and they could not help. He suggested we leave window open to try and cool the room. It was 22 degrees outside and even with the window wide open we were only able to get the room cooled […] off to the mid 70's and that took most of night. Service was bad with no sense of responsibility. Read more

Genuine Expedia guest review

The hotel needs to be renovated. The front desk clerks were not helpful and did not show any interest in their jobs. The game room is a complete rip off. The restaurant was less than par. This was the worst hotel stay we have ever had. STAY AWAY and rent a cabin instead..

Genuine Hotels.com guest review

we selected this hotel for our weekend getaway in hopes of a nice time, we picked this hotel because we love the village and it was walking distance to it. we arrived in the evening .no welcome gift as promised. bed had a foul odor when face down in mattress. tv stations consisted of about 10 stations...tv was an old 20" crt type. no pay-per-veiw movies […] available.the paperwork said there was a yellow button on remote to get pay-per-view....no button...basic remote. had to sleep with window open since central air system only blew warm air. had to flush toilet multiple times, even if there was small amout of tissue in it. refrigerator had to be plugged in and basically only kept drinks cool. when we placed reservation it said we would be on fourth floor, we were given a second floor room in the back with a view of the parking lot...which was having construction. was woke up 1st morning by two jack-hammers and other machinery. next night could hear people walking over my ceiling. the room was nicely decorated...but that was it. Read more

Genuine Expedia guest review

the entire hotel is rundown and is in need of attention. The rooms need upgrading and attention, i.e. new carpeting and painting and needs updated TV and furniture and refrigerator. The mattresses were just horrible .... uncomfortable and lumpy. The pillows hard and bedding old and worn. The towels were awful, scratchy and ugly! The air conditioning […] was loud. The walls paper thin. Will not stay there again.....big disappointment. Read more

Genuine Expedia guest review

I have never left a negative review. I feel that negative reviews are based on a one off incident by an upset guest that didn’t give the business the opportunity to fix the issue. This hotel was so terrible I wanted to warn others. TERRIBLE CS, Tom is the most unprofessional and rude business manager I have ever met. He has absolutely no concept of […] good customer service and return business. I booked two nights at the hotel, after realizing an hour later that I only needed to book for Saturday I called Expedia to cancel my Sunday reservation. Expedia could only cancel the reservation if the hotel approved of it. I called the hotel and was transferred to the manager Tom. I explained my situation and he said there was nothing he could do. He said it was hotel policy which I told him I understood the website stated I had 48 hours to cancel. I was canceling 3 days in advanced. He got very upset and said there was nothing he could do and would NOT cancel my reservation. After he finished yelling at me over the phone, I couldn’t believe this guy was the manager so I asked to speak to someone else. Tom said he was the only one I could speak to, I asked for the corporate number and Tom then hung up on me. The hotel is outdated and dirty. My room was small, dirty, with stained sheets that were also too small. In addition to that, the walls were very thin, I could hear everything my neighbors were doing. I would never recommend this place, anywhere but Northwoods! Read more

Genuine Expedia guest review

Worst Service Ever! Rude female manager. Facility in poor condition and Air Conditioner was broken. Never Again.

Genuine Hotels.com guest review

Hotel was awful they treated us very badly.. We got kicked out of our room the second night, even though they had our cell phone numbers to call us .. got there at night to find out our belongings inside a plastic bag at the front desk and the rooms were already occupied by strangers.. awful service.. and then the manager showed up to speak with us […] and did not even apologized.. we had 2 babies and no consideration at all.. awful .. hated this bad service.. will never recommend this hotel or go there ever again... Read more

Genuine Expedia guest review

After specifically booking a type of room that was confirmed to Expedia and then to us on arrival; the hotel staff tried to force a different room upon us. Even after explaining the chain of events to the desk staff they refused to provide the type of room we booked. Our trip was salvaged because of the work of Expedia's representative who called the […] hotel manager -- who then under pressure from Expedia made the room we booked available to us. High marks to Expedia!!!! Read more

Genuine Expedia guest review

Dirty, smelly room. Old, tiny TV with very few channels and static.

Genuine Expedia guest review

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Genuine Hotels.com guest review

We enjoyed our stay at the Northwoods. I was impressed by the cleanliness of the bathroom in our hotel room. When we asked for extra things, they took care of it immediately. The location was great because it was right in Big Bear village.near the shops. I would recommend this hotel.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

We were really disappointed and we would never stay there again! There are few things: - rude staff, - rooms on the 4th floor with a tiny window, if you claustrophobic you should not stay there.. - dirty carpets on the halls and room - it had an odd smell on halls and room (allergic on dirty dust - stay away) - pool and jacuzzi - dirty and muddy.

Genuine Expedia guest review

I stayed at this hotel for fourth of July. The pictures makes it seem as if the hotel is on the lake but it is not. The lady at the desk was very rude. I was supposed to get a refrigerator but they told me they do not have any and I asked for a credit. But they said I needed to talk to the manager who comes in the next day at 7 a.m. The next day I went […] in at 7 a.m. the"manager" said i am not in charge. The "real manager" comes in the next day. I have called them and tried to get a credit but they keep giving me the run around. I will never stay there again. Read more

Genuine Hotels.com guest review

El Staff amable, el cuarto limpio, bien ubicado... PERFECTO!!!

Genuine Hotels.com guest review