4.1
out of 5
Excellent
(70 reviews)
(Neighborhood average
4.0)
Hotels.com Guest Rating
Hotels.com Guest Rating
TripAdvisor Traveller Rating
We arrived to the hotel late from a night flight. We just were staying one night before driving to our destination. Upon entering the room, we were very... impressed with the overall appearance and comfort of the room. However, not having checked the bed (as I usually do) the night prior because my daughter was so tired, we discovered a rather large, bodily fluid stain on the bedsheets the morning of our checkout. We know it was not from my daughter who is 4. This discovery really disturbed me. While I have never been one to complain, I decided I needed to for this because it involved cleanliness and hygiene. When I brought it up to the front desk clerk she was very unresponsive, which just seemed to upset me more. I didn't pursue further, but left feeling very disappointed. by a Hotels.com guest on 07/13/12
