Royal Lahaina Resort

Good location: great running/walking paths, walking distance to Whalers Village shopping. Beautiful grounds and beach. Friendly, not pretentious. Attracts quality guests. Hotel average, but nice. A bit worn down. Staff was friendly and responsive. No fitness facility. We upgraded room from old to undated. Pools just ok. We have older kids so pool wasn't […] an issue. The pools are not attractive for those with younger children. Restaurant just ok. Overall, good place for base location. Once we upgraded room, we didn't need anything else at hotel except the beach. Read more

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Genuine Hotels.com guest review

Unfortunately, this was not our best experience in Maui. We had a maintenance issue in our room - when we flushed the toilet something was coming up in the shower. We were not pleased with our outcome in this matter.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Reserved room not available even though reserved 2 months in advance, not enough parking for guests, especially during nights with luau at resort, parking is first come first serve even though guests pay p/day parking fees. The staff was friendly and the general area was well maintained. Over all the resort is a good place to go, taking all in acco […] unt. Read more

Genuine Hotels.com guest review

Pros: very close to the beach compared to other resorts on the same beach; expedia local experts located on site and very helpful; morning yoga class very good & jog/walk path close by; bell captain & staff very helpful. Cons: requested wake up call never happened; in-room, refridgerator didn't work well; bathroom outdated; towels were worn - the kind […] I would use to wash my car; parking is horrendous; resort seems to be located in a wind vortex compared to other resorts that are close by Read more

Genuine Expedia guest review

Old - at time of booking, I was told I was getting an ocean view but landed up with a garden view instead. If I wanted a garden view, i would have just stayed home! Location, was convenient to Whalers village which was a saving grace!

Genuine Expedia guest review

The towels were dingy gray and few were available. The restaurant food is substandard and I became ill after two of the meals. Fortunately, there were two stores on site that offered enough cheese, crackers and sandwiches to make up for the restaurant. Room service was very fast - even though the food was bad. Hotel is low end Holiday Inn - not a world […] class resort. Read more

Genuine Expedia guest review

Next year when I visit Maui again I will explore other options for my stay. Thank you,

Genuine Expedia guest review

it was a nice idea to stay in a cottage but the outside noise was definitely a downer. The room needs update...badly. It was considerably smaller than the other 2 rooms we booked at the same time. We booked 3 rooms through expedia but we were not assigned rooms close to each other :(. the TV was old and the door to the outdoor patio was so hard to open. I […] think we overpaid for these rooms. The breakfast buffet was not very good. Well not for $24 per person. The coffee was bad. I would rather drive 5 miles to Lahaina town to have breakfast. Read more

Genuine Expedia guest review

We stayed at the suite in one of the cottages. Thank God I upgraded to suite because below us were 4 small rooms and they seem very small. Our cottage building needs some remodeling. Bathrooms in particular, showers and faucets were very old and runny. Air conditioners were very old and one worked ok and second one was not working very well. Also, be […] aware that due to some cottages face golf cource they do grass cutting and blowing very early in the morning (5am) - that was not very pleasant. Otherwise most of the services were OK, we did had some issues reaching room service couple of times and few of front desk employees were not so fast to service you. Overall, we got what we paid for it and our vacation was very nice. Location of the hotel is very good and easy to get to and from and lots of activities around. Beach was very nice and pool area too. Read more

Genuine Expedia guest review

The property is a great location on the beach just north of the 'black rock' with beautiful grounds, nice pools, beach front, etc.. The beach is much less crowded than the main Kaanapali beach, but it's a short walk if you want to go there. We stayed in a garden cottage room for a family wedding, which I liked as it was roomy and you have the feeling […] of being in a private house rather than a high-rise hotel, though they do have a high-rise building if that's what you want. The service was excellent, especially the bellmen who dealt with about 30 of us arriving with cars full of Costco supplies! The downside was that the cottage had seen better days, and was not as clean as I would have expected. The carpet near the sliding door was badly stained, the bathroom had peeling paint, and the tub/shower had moldy grout. I know this is hard to control in Hawaii's climate, but this is a luxury hotel and fairly expensive. Read more

Genuine Expedia guest review

Cottages noisy and distant from beach, ice machine, etc. Staff friendly. Lovely setting, but desperately needs significant upgrades and improvement in the cottages' interiors which have been sadly neglected. Good location and neighborhood. Exceptionally beautiful grounds. Terrible parking arrangements.

Genuine Hotels.com guest review

I originally chose the cottage room. Upon checking into the room, I immediately asked for an upgrade to the tower. The cottage room I was assigned had an outdated TV and a moldy smell. The tower rooms are MUCH better! The staff is very pleasant; did see some needed repairs are needed in the pool, but other than that the ambience is great!

Genuine Expedia guest review

Parking cost $10 daily, very hard to find parking space, parking spaces very tight, only two handicap parking places. Ice machine out of order for garden cottages, had to go to 3rd floor of main hotel for ice. Always short on towels, had to repeatedly request more towels. Breakfast buffet has fallen in quality and choice of food has decreased but price […] has soared to $21 per person! Resort has Luau nightly which takes away guest parking even more. Toilet backed up twice. Door key lock very hard to open, needed replacing. Showers and bathroom in garden cottages not clean, very dangerous sunken shower, hot & cold water hard to adjust, hot water not consistent. Read more

Genuine Expedia guest review

This was a downgrade from luxury, I would say. It did the job as a hotel room with a shower but there were many cons about this hotel. The hotel property was kind of outdated, the parking was far away and scarce, the housekeeping people did not leave us the same number of towels everyday. Everyday they differed. Sometimes we would get 2 bath towels, […] no hand towels or wash cloths, sometimes we wouldn't get a bath mat. It was kind of annoying. Also, they weren't really good about resupplying the shampoos, the ice bags, etc. Our view was pretty crappy on the 3rd floor and we asked for an upgrade, but they didn't have any. If you're spending majority of your time at the beaches and just coming back to shower and sleep, this will do the job just fine. Read more

Genuine Expedia guest review

A lot of nickle and dime approach to guests. In the cafe, toast costs $3! A beer costs $8.

Genuine Expedia guest review

Was very impressed with the daily linen changes and the cleanliness of the room.

Genuine Expedia guest review

Staff was friendly, amenities weren't great. Overall it was ok. I will definately try a different hotel next time

Genuine Expedia guest review

I was very disappointed at the condition of the room. It was very outdated and felt empty like things were missing. The walls were empty and the beds didn't even have comforters. The pools were small and disappointing and the hot tub is a mile away and is very outdated and made you not want to go in. The parking was frustrating, everyday we had to park […] very far from our room. We were in town for a wedding and after seeing a few of the surrounding hotels for the same cost we were very disappointed. Read more

Genuine Expedia guest review

The staff wasn't very warming or friendly. They were just there. The hotel is very noisy. Slamming doors, people yelling and running in the hallways in the middle of the night. Over all customer service not that great.

Genuine Expedia guest review

We were unexpectantly charged for self parking and even though the room itself was very comfortable it did not include a microwave,(standard in most hotels),or allow for smoking ,even on the balcony! !Also, the neighboring 'village' had no grocery store or even sell a few fresh vegetables or fruits, nor was there more than one auto rental availeable. […] The menu at the hotel restaurant was short and on at least two occasions we had to wait almost eight-ten minutes before being served!The ocean views (from the bar) were lovely,..of course, but was more than alittle disappointed in the snorkeling at nearby 'Black Rock',(not alot of fish or color). Last but not least my friend, who has ovarian cancer and myself (who was paying for the trip) were not even considered for a possible upgrade. Although the experience wasn't 'poor' it could have been much better. Read more

Genuine Hotels.com guest review

What we liked: Location was convenient if west Maui is where you want to spent majority of your time. Beautiful west facing beach front for the perfect sunset. Our rooms was clean and acceptably shielded from the hall noises. The staffs in general from bell men to the activity center are friendly but could use a bit more smiles. At the same time I also […] understand the wear and tear of daily encounters with the bratty tourists. The pools are well kept. Breakfast buffet was acceptably prepare but I recommend ordering from the menu if freshness is high on your priority. Dinner dishes are also acceptable in terms of timeliness, presentation, and taste. What needs to improve: Room service needs to wipe all surfaces clean and remove the visible sand from the shower and the quality control needs to do a better job confirming. Wider slots are needed for parking. The main entrance in general feels depressingly bare. Conclusion: For the same price I most likely will try else where since Royal Lahaina is very ordinary for its class. Read more

Genuine Expedia guest review

Served a purpose it was nice. We had a nice time nice the beach was so close by

Genuine Expedia guest review

The hotel was just average, definitely over priced. I would not stay here again.

Genuine Hotels.com guest review

We loved the overall feel of the hotel. Great location,beautiful beach, old hawaiian feel to the grounds. However if you stay in a cottage know what you are getting before you get there. Old furniture, outdated t.v. a bathroom begging for an update. My first thought was to move to the newly renovated tower, but since we were with extended family who […] was staying in the room next door we decided to tough it out and stay in the cottage. To my surprise the bed was comfortable, (not like a Four Season mind you) but not the worse either. Having a fridge in the room was a plus. Being able to walk out and eat breakfast with family on the lanai was nice. Watching the kids play on the lawn made for nice family memories. On the downside the shower was terrible. Just plain awful. The good just out weighed the bad in this case though. Would I stay there again? the answer would be yes! The cottages with the family, The tower with my husband for a romantic get away. If you are looking for a good place to eat try CJ's deli in the strip mall up the street. Try the ribs and pineapple fried rice! Read more

Genuine Hotels.com guest review

overall, it's a good experience staying at Royal Laihana resort. my reservation was for double bed room. However, when i arrived, i was told it's sold out, and my family was given a single bed room, with two rolling beds added, which is not very comfortable to sleep. also, on the last day while I was driving my car to the main entrance to pick up baggages, […] a security guard on a golf cart watching me and shook his head all the time, then approached me and told me i drove on a wrong way in a not friendly way. I told him i saw the one-way sign, but thought it was for another road. anyway, the sign was not clear, and that guy was kind of rude, in my opionion. Read more

Genuine Expedia guest review

Pools is small and outdated. Hotel is nice and has small shops in the area. Surrounding hotels seem to have more to offer as far a beach activities and pools.

Genuine Expedia guest review

I loved everything about our recent stay at the Royal Lahaina Resort except for the housekeeping. We had 4 people in our room and never once had more than two cups or three towels to the room. It's like the housekeeping staff didn't have a checkoff list to replenish items for our rooms (we were with 3 other families and we all had the same problem. […] We had to call everyday to get more towels (so we all four could shower) coffee cups, bath mat. Couldn't figure out how the housekeeping staff could take two dirty coffee cups away, but not replenish the cups or the coffee. Read more

Genuine Hotels.com guest review

We were not pleased overall with our stay. The room was extremely outdated and had quite a few bugs running around. It was, however, in a beautiful setting and the grounds are extremely well kept. Our biggest concern was the smell of smoke from outside our room. We got a non smoking room on purpose and when we voiced the concern at checkout, the lady […] at the front desk showed zero concern and just said "oh, that's too bad.". Overall I'd recommend it but just understand you're getting a cheap room on a nice beach. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

We were in Cabin H. It was outdated, with a very damaged countertop. The black smudges in and around the bathtub showed that housekeeping was not cleaning well or regularly. They were great at giving new towels, but did not control their inventory. There were ants and small cockroaches, which needed treated. // On the other hand, they had the best luau […] we have ever attended, and their luau had the best reputation on the island with the locals. // The wait staff in the restaurant varied in quality, some very good. We enjoyed the evening music. // They had a towel card for the pools, but the one hot tub, was far away, hard to find, and no one was there to give out towels in the evening. A hot tub near the beach pool would be in order. Read more

Genuine Expedia guest review

I stayed here three years ago in the Tower and LOVED it. This year I stayed in a Cottage. They are more private and convenient to the beach; however they seriously lack the updated fixtures. As well as a microwave! So FYI if you want to save leftovers or make simple meals in the room. The beach is nice, clean, quiet and has nice snorkeling by the r […] ocks. Read more

Genuine Expedia guest review

very old building and kind of moody. the room on the other hand was fantastic, large, clean and with a great bathroom. the beach is fantastic. the service at the breakfast could be a bit smiley, they seemed bored or tired. we did the Luau, it was good for its money. (i dont think a more expensive luau would show something different) it seemed that teh […] common spaces of the hotel where smaller than its size (pool, bar etc) i wish i would have booked a place in the Whaler's village near the action so we would not have to take the bus to go anywhere or a taxi (18$ ride for the village) Read more

Genuine Expedia guest review

Partial Ocean View and Ocean view are sma rooms on different floor. No need to pay more for the Ocean view rooms. If u really want a good ocean view u should take the Ocean front room. Remember Partial Ocean View and Ocean View are same rooms on different floors. I felt like it was unnnecesary to pay $100 more per night for the same view that i could […] have bought at lesser cost. Read more

Genuine Hotels.com guest review

When checking in at the hotel, after 2 flights delays and spending the prior night in LA, the less than courteous lady at the front desk informed me I had requested a cottage. Because we were traveling with my older parents, I believed we requested terrace rooms in the tower. She asked if I had my reservations, I did but they were in the car, at that […] point I didn’t have the time or patience to deal with the situation, we took the cottage. As stated in prior posts, the cottage smelled like mildew, old & outdated and 100 tiny bugs in the bathroom. Later that day when getting ready for the Luau, all the power went out in the cottage, I called guest relations 3 times and no one answered. We had to go to my parent’s cottage to finish getting ready. The next day the lady at the front desk was more than willing to listen, and was able to move us to the tower in 2 days (no senior upgrade for my parents?). The last day we wanted to sleep in before our trip home, when at 7AM they started construction in the room across the hall, which put an end to the sleeping in. : ( Read more

Genuine Expedia guest review

This is a well maintained hotel on a beautiful piece of property, but the quality of service is far below Maui standards. We had to call housekeeping everyday for washcloths, we requested a 6:00 AM wakeup call to go snorkeling that never happened and the service at the onsite restuarant was poorer than burger joints in Lahaina. When we checked out we […] weren't even asked if we enjoyed our stay. We have been to Maui over a dozen times and have always been treated to wonderful and friendly service. We have no reason to recommend this hotel when there are dozens of choices. Read more

Genuine Expedia guest review

Clean and organized. Food just ok but in general a good hotel. Beautiful beach right outside. The stores nearby, like the Florist for example are closed very often and food service ends at 9pm. Little too soon I think. To be the first time in Maui, this has been a good choice anyways.

Genuine Expedia guest review

Not sissified with the cottages at all. They are older and not well maintained. paint was pealing from the ceilings and bugs were frequently found in the shower bathroom area. After 2 days of our 8 day stay we requested to be placed in the main high rise. They then accomidated us in the tower and the room was much better for the remainder of the st […] ay. Read more

Genuine Expedia guest review

Positives: We enjoyed our stay at the Royal Lahina. It was a beautiful property. The beach in front of the hotel was gorgeous and not crowded. They have a cute coffee and ice cream store and a little general store on the property. The service was friendly and the prices were reasonable. We stayed in a bungalow on the adjacent golf course. The hotel […] is conveniently located close to Lahaina town and we had amazing weather. Negatives: It was pretty noisy there. They started the mowers on the golf course at about 5am and between the maintenance crews, the cleaning crews, etc., . the buzzing didn't stop until late in the afternoon. Also, the hotel is not new so don't expect state of the art fixtures. The shower wasn't the best. Also, I noticed in the other reviews, that initially, the hotel didn't have the room that the guest had requested so they moved them after the first day - they did the same thing to us. The first night we slept on 2 double beds pushed together. Other: If you want a quaint eating place with good, cheap local food, go to the Ono Kau Kau Cafe which is just north of the hotel across the street from the Times grocery store. We ate there a lot and it was yummy. And the Mala Restaurant on the north end of Front St. in Lahaina has the most amazing Kobe Beef hamburger I've ever tasted. It was $20 bucks but worth every penny!!!!! Try the Coconut Porter with it. Yum. Read more

Genuine Hotels.com guest review

Overall, the hotel wasn't bad but I don't think I would stay here again. One thing to know about this place is that their housekeeping starts cleaning rooms at 8 AM and they are not quiet! I complained at the front desk but nothing really changed. We couldn't sleep in much because of that.

Genuine Hotels.com guest review

The accommodations were great especially for the money. However I did not find the front dest so great. They always seemed to have an attitude and didn't seem to concerned ultimately if I was happy. I rented a movie in the room but was never able to watch it. The front dest was not willing to listen or bend to any excuses that there might be reasons […] we not able to watch it. So in my opinion they could have very well lost a customer forever just because of a silly $8 charge. Whats more important I thought to myself, your $8 for a service not really rendered or for a customer to be satisfied and want to return. Unfortunately I kept getting the feeling over and over that it was the latter. Read more

Genuine Expedia guest review

Royal Lahaina is older property but has beautiful grounds and some units are oceanfront. Parking area is shared by multiple hotels and is not conveniently located near the rooms. Long walk from car to room. Disappointed that internet is not included and that entire property does not have any laundry facilities. Overall experience was acceptable for […] a short duration but wouldn't recommend it when there are more of us travelling together, prefer a full condo facility. Read more

Genuine Expedia guest review

wouldn't go back there

Genuine Expedia guest review

The hotel is very spread out requiring a walk to go to and from your car. stayed in the cottage rooms which were old and out-dated. Room wasnt ready when we arrived at hotels given check-in, and the maid walked into the room to clean before we were checked out. the luau there is very good, and would be a recommendation for anyone staying on the west […] shore. Read more

Genuine Expedia guest review

First day at the hotel, we were NOT greeted with a warm welcome with one of the receptionists behind the desk. She didn't seem like she was having a good day and was not very accommodating. The employees at the bell desk were very nice and helpful. We had problems with our first room because the AC was not working properly. The AC maintenance guys were […] not very helpful and blamed the AC not working on the fact that we had opened the balcony door, which we had only done for 5 seconds right before they had come in. When they finally switched our rooms at the end of the night, it was better, but the AC still seemed like it was not controlled by our thermostat. Their WIFI also did not work after several days of trying, none of the IT people knew what they were doing. My husband is a computer network engineer and tried every possible option to connect to the WIFI but was unsuccessful. The only person who was helpful and knew what she was doing was the customer relations manager of the hotel. She was very helpful and actually didn't treat us like it was our fault. The rooms themselves were nice, but we were not pleased with the service. Read more

Genuine Expedia guest review

We stayed in the ground level huts. They were in need of remodeling, repairing and cleaning. The daily cleaning service did a hit/miss job. Some days dirty coffee cups, dirty glass's, towels were various and sometimes no washclothes, did not empty full trash containers, in all very disappointing. The location was very convient to everything. The restaurant […] was average. I will stay at another hotel next time. Read more

Genuine Expedia guest review

The Tower is nice and clean with comfortable beds. The location is perfect - right in the beach. Pool and resort is very small and limited. Staff is not very friendly. I paid for a special that offered an upgrade and upon arrival said they were booked so I could not have the upgrade but then gave a friend in a seperate party an upgrade to the same room […] I was denied. Went back to front desk and expressed my unhappiness and was moved an upgraded the next morning. Special is a scam basically.... If you pay for breakfast in advance you save $ but you must pay for your entire stay. Reason- it's small and you get tired of the same food. Also no omelet made per your request (as advertised). They don't even have an omelet station. Monica the restaurant Manager was rude and very ugly to our friends and refused the food that was paid for in advance the morning of their departure after they were told they could have it a little early per another Manager ( who apologized to us later in the morning). Kitchen staff even said it was ok but she still caused a huge ordeal! Huge mess and all seven of us got a refund. Very unprofessional!!! The Sheraton is a dream!!! Will stay there next time!! Royal Lahina is pretty basic and affordable with a good location "only". Read more

Genuine Expedia guest review

i requested two beds in a room, they didn't have one available for the first night of our stay (my mother and me). they put us in a room with one bed and we were to move on day two. that first room was TERRIBLE. could be close to the worst room i've ever stayed in. we were moved after 3 pm on day two and that room was nice. much cleaner, bigger, better […] location. will NOT stay there again, will NOT recommend this hotel to anyone. shocking that such a terrible room would be available at a resort. Read more

Genuine Expedia guest review

We stayed at the Royal Lahaina June 2011 for our 25th anniversary. There are so many couples there for honeymoons and anniversaries that we quickly realized there was no real special treatment; the complimentary champagne was cheap and required a corkscrew from the gift shop, and the anniversary room upgrade turned into a sales pitch in which the check-in […] clerk repeatedly tried to offer us “deals” (expensive) room upgrades which we declined. Our oceanview room was nice, although the lanai (porch) was small it offered a wonderful view which we thoroughly enjoyed. The hotel restaurant, pools, facilities and beach were all very nice and we do recommend them; the beach is not overly crowded which is wonderful. The only really big negative is in regard to the staff who were really uncaring and pretty much acted like we were just an annoyance being there. Examples: I asked for directions to a snorkel trip and they said they can’t give me directions to it because they don’t book that one. What customer service! I was flabbergasted. Another: I asked to borrow a valet cart for our luggage and they rudely said no, you have to use a valet (so you have to tip them). Room Tip: Oceanview is fine; don't let them upsell you, it's not worth it. Read more

Genuine Expedia guest review