3.8
out of 5
Good
(71 reviews)
(Neighborhood average
4.4)
Hotels.com Guest Rating
Hotels.com Guest Rating
TripAdvisor Traveller Rating
We stayed in the pool house area at the beginning of Nov. Althought we didn't have time to use the pool, it looked to be very well kept and inviting.... Parking was convenient and free. The rooms were very clean. Breakfast included enough choices so that we could start our day off right. We did have a problem in that the air conditioner broke down. It would not shut off. Since the outside air temperature dropped down to the 40s, it was absolutely freezing in the room when we came back in the evening from our conference in Durham. The staff was excellent in their response! They came quickly and tried to correct it. When they could not, they moved us to another room. Knowing we were tired from our day, they In fact, let us keep the keycards to both rooms so that we did not have to worry about moving all our things from one room to another late in the evening. It's a given that things will go wrong in the hotel business. What matters is the response to it. We were very pleased with the staff's respone. by Joyce from Central Massachusetts on 11/05/12