4.6
out of 5
Outstanding
(357 reviews)
(Neighborhood average
4.2)
Hotels.com Guest Rating
Hotels.com Guest Rating
TripAdvisor Traveller Rating
We were very happy with our stay. When I booked my room, I booked a King room. When we arrived, we checked in while our car was being valeted. (Expensive... at $42, but the going rate in a major city, overnight.) I remembered that there was a bottle of champagne in my trunk that I meant to bring in to the hotel. While the valet was bringing my car around, the manager and I were chit chatting. He asked where we were from (only a 45 minute drive) and why we were downtown. He then asked for my room key. I figured he was sending up a cupcake, or something like that. Instead, he upgraded us to the King Executive room which was ENORMOUS!! An hour later the hotel sent up a bottle of champagne (thankfully, right before we were about to open ours) and chocolate covered strawberries! It was a delightful surprise! This hotel experience was amazing, all because of the service we received. We will definitely stay here again! by Hotel Palomar from Washington, DC on 03/22/13
