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Location.
Situated in Hollister, Westgate Branson Lakes at Emerald Pointe is on a lake and close to Tablerock Lake State Park, Showboat Branson Belle, and Shepherd of the Hills Fish Hatchery. Also nearby is Table Rock Dam.
Property Features.
Westgate Branson Lakes at Emerald Pointe has a marina, an outdoor pool, and an indoor pool. Public areas are equipped with wireless Internet access (surcharges apply). Additional amenities include a spa tub, a fitness facility, and an arcade/game room. Self parking is complimentary. This is a smoke-free property.
Guestrooms.
The 158 air-conditioned guestrooms at Westgate Branson Lakes at Emerald Pointe include washers/dryers and coffee/tea makers. Beds have pillowtop mattresses. For a surcharge, guests can use the in-room wireless high-speed Internet access. Televisions are equipped with cable channels and DVD players. All accommodations provide phones with voice mail; free local calls are offered (restrictions may apply). Bathrooms offer bathtubs or showers, hair dryers, and complimentary toiletries. All units at this 3-star condo have kitchens with stovetops, microwaves, refrigerators, and dishwashers. Additional amenities include irons/ironing boards and ceiling fans. In addition, housekeeping is offered weekly and amenities available on request include wake-up calls. Renovation of all guestrooms was completed in April 2011.
You’ll be asked to pay the following charges at check in or check out:
Pet deposit: USD 75 per stay
Air conditioning is available for an extra charge
Weekly housekeeping is provided; fees apply for additional cleaning
Cribs/Infant beds are available for an extra charge
Pets are allowed for an extra charge of USD 75 per room, per stay, plus a one-time cleaning fee of USD 80
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You’ll be asked to pay the following charges at check in or check out:
Pet deposit: USD 75 per stay
Air conditioning is available for an extra charge
Weekly housekeeping is provided; fees apply for additional cleaning
Cribs/Infant beds are available for an extra charge
Pets are allowed for an extra charge of USD 75 per room, per stay, plus a one-time cleaning fee of USD 80
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
"Very nice"
The room was very nice with a great view of lake! And location to Branson was only bout a six mile drive. The staff was very weird!Genuine Hotels.com guest review
"Westgate in Branson"
Lovely condos with all facilities in scenic location, not too far from sites in Branson. Only complaint is noise - walls extremely thin! Could hear every conversation from neighboring condo.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Great for an extended stay"
We had two bedrooms which meant two seperat kitchens and livings areas. Alot more room than we needed but very comfortableGenuine Expedia guest review
"Not too far from everything"
We liked renting the condo. Having a second bed would have been nice, but we worked it out. The pull-out couch wasn't the most comfortable. Loved the view of the water! We liked having a tv, fridge and microwave. We would have liked Netflix or On Demand services for movies, but at least we could bring DVD's. Having a lower fee for internet services […] would be nice. Remember to bring everything, like salt, pepper, sugar, coffee creamer, because nothing is available unless you find Walmart. Otherwise, we enjoyed our stay. Read moreGenuine Hotels.com guest review
Accommodations were clean, the room was noisy; you could hear everything that the neighbors were doing. It was pretty far out of town as well. The views were nice, if you can get one. Would be a great place to go if you want to stay on the resort.Genuine Hotels.com guest review
"Beautiful view"
The front desk staff was not very friendly. They did not tell us anything about the amenities that they offered. We were given information concerning wi-fi but when we tried to use it, it would not work. We called the front desk and were told that it costs 10.00 a day. We chose not to order it. Our room with the lake view was fantastic.Genuine Expedia guest review
"Would Stay Here Again"
The staff was very friendly and fast for checkin and service. Quick drive into Hollister for food and supplies. Stayed in two different units .. Both nice, but one felt more updated than the other. Was here after Labor Day so not busy, but not deserted either. Gated, secure area.Genuine Hotels.com guest review
"Awesome experience! (with standoffish staff)"
My wife and I were so surprised at what an AWESOME experience this was. We had no idea the room would turn out to be more like the inside of a house or at least an apartment - with dishes, washing machine & dryer, hot tub, patio, full kitchen - the works! The view was amazing as well. We could not have been happier in this regard! The only negative […] thing was the hotel staff. Two different ladies were very impatient. For example, upon check-in, I asked how to find our building. The lady answered my question but as quickly as possible. It was obvious that she felt her job was finished after handing me my key. She was so standoffish that I completely forgot to ask other questions that I wanted about the facilities: how to access the lake, when the pool is available, where local restaurants are located, etc. She would have never allowed me to ask these questions - as important as they are to someone unfamiliar with the area. If she had been willing to spend 30 more seconds with me, we could have maximized our experience at the resort! The second woman was equally ready to hangup the phone when I simply called to ask when check-out time was. All in all, I WILL still recommend this hotel. We loved our stay. The hotel stay turned out to be the best part of our stay in the nearby Branson, MO area. However, I WOULD HIGHLY RECOMMEND PUTTING THE STAFF THROUGH CUSTOMER SERVICE TRAINING... particularly the lady that was working the evening of 7 September, 2012. Read moreGenuine Expedia guest review
The condo was clean but the bathtub drain was completely stopped up. The sink wasn't much better.Genuine Hotels.com guest review
"Take the good with the bad"
We would definitely stay here again. It is 15 min from Branson Landing and SDC. The property itself is gorgeous and sits right on Table Rock Lake. The outdoor pool we visited (there are a few) was better than the average hotel pool. We would stay again b/c we liked having the separate sleeping area from our children. The kitchen and laundry facilities […] were great, too! The room was very plain and the bed/pillows in the bedroom were uncomfortable. The temperature control for the bath/shower was the worst I've ever encountered! Also, I was a little disappointed the girl who checked us in didn't write down our bldg #, so we had to return to the clubhouse check-in to get that information. All that considered we would still try it, again. Read moreGenuine Hotels.com guest review
"Recent Stay"
Nice resort. Walls are a little thin, but great views, and relatively clean. Nice to be able to cook your own food, save some money, while you enjoy Table Rock/Branson.Genuine Expedia guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for your review. We are glad that you enjoyed the "great views" from your villa. Our villas are fully furnished, well-equipped and spacious providing all the comforts of home. Many of our guests have told us how much they also appreciate being able to cook their own meals. Thank you sharing your review. We look forward to seeing you again soon!
"Great location on the lake!"
The decor could use some updating, but was well kept and clean. Nice location and amenities. Only complaint was the noise from the unit above. You could hear every foot step they took and it was very annoying when trying to get some sleep! Get the top floor if possible.Genuine Expedia guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for your review of Westgate Emerald Pointe Resort. Our staff works very hard to keep our resort clean and well maintained. We provide a variety of on site amenities and activities for both children and adults. Thank you for sharing your experience. We look forward to seeing you again soon!
I thought the room was great but the check in was not so good. The one lady behind the desk acted as if she would rather have been any where but there, the guy was helpful. I ask for Ice and she said you would have to wait until the ice maker in room made it (24 hours) but stopped by and the guy told me to go up to there Ice maker and get all I wan […] ted. Read moreGenuine Hotels.com guest review
"charge for wi fi."
Beautiful surrounding!!!!!! not happy with internet usage charge.Genuine Hotels.com guest review
"Would definitely stay here again."
Would definitely stay here again. Very comfortable rooms with a beautiful view. Very quiet and peaceful.Genuine Expedia guest review
Response by Westgate Branson Lakes at Emerald Pointe Change type: User Reviews Requestor: Colette Labis colette_labis@wgresorts.com Property Name: Westgate Emerald Pointe Resort Expedia ID: 1188249 Hotels.com ID (AS400): 14529 User review request: Request type: Provide hotel management response Responder's name: Westgate Guest Relations Hotel management response: Thank you for your review of Westgate Emerald Pointe Resort. We are thrilled that you "would definitely stay here again." Guest satisfaction is our highest priority and it's always good to hear that our hard work is paying off. We are so glad that you enjoyed your "very comfortable room with a beautiful view." We look forward to exceeding your expectations again.
"Great location"
Would definitely stay here again. We were looking for place on water where we could rent a boat. The marina on the property is not part of the resort but is so convenient and prices were good on the boat rental.Genuine Hotels.com guest review
"Great room, unfriendly staff."
My kids, husband and I arrived in Branson around noon Saturday. We stopped by our hotel in hopes that we would be able to check in and do some swimming before our evening show that we had tickets for. We had already paid for the room in full, so I expected the check in process to be very quick and simple. Upon arrival I was told by the very unfriendly […] woman at the front desk that our room was "more than likely not ready yet". She matter of factly explained to me that check out is at 10am and check in is at 4pm. I politely said that we would just go have lunch and maybe a room would be ready by the time we returned. She then said, "Like I said, check in is at 4pm...so your room won't be ready until 4pm". We sucked it up and came back after 4pm. When booking our room we did not realize the check in was so late. I explained this to her, but she didn't seem to care. So, basically we did not get our room for a full 24 hours, and the staff was rude about the fact that we were there early and did nothing to resolve our confusion or try to help our situation. Bad customer service. But we were pleased with the room. Read moreGenuine Expedia guest review
Response by Westgate Branson Lakes at Emerald Pointe Thank you for sharing your feedback. We are so glad that you were "pleased" with your room. We apologize for the rude staff member and will share your comments with your management team. We appreciate you bringing this to our attention as guest satisfaction is our highest priority and we apologize that we failed in this area. We hope that you will give us another opportunity to exceed your expectations in the future.
"Westgate Emerald Pointe Resort in Branson, MO"
our visit was great at the resort, but just one thing , and that was the door that connected us to the other room on the other side you could hear very clearly their conversation. But the location of the resort was great Thank youGenuine Hotels.com guest review
"bartz25"
Great resort the view from are room was awesome the down thing I can say is that the beds are a little uncomfortable and the thin walls and ceilings other then that great place will stay there again next year for sureGenuine Expedia guest review
"Westgate in Branson"
Hotel was great, beautiful view and great amount of space. Only complaints are that our fridge was leaking quite a bit, and our blow dryer was broken. But they brought a new one right away. I would have also liked there to have been room-darkening curtains in the bedroom because the sun was very bright and woke up my baby at 6am! But service was GREAT, […] and we will definitely stay there again when we go back. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Emerald Point"
Location was right where we needed it. Room was very nice, clean. Bed comfortable. Parking was handy. If anything was lacking the desk staff could have been a little better.Genuine Hotels.com guest review
"hotel"
I like this place is very nice the only thing is they don't have housekeeping services every day and is far to bransonGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"NIce hotel but with problem"
The Hotel was very nice, great view from room. The room was very clean and beautiful. Only problem occured after returning from dinner when my wife went to use the jacuzzi and we had no hot water. My first call to the front desk was taken and I was told that the neighboring room shares the water heater and that they may have used all the hot water. […] I waited for 30 minutes and still no hot water. This time I was told that they would try and contact their maintenance worker. I was called back 30 minutes later and told that they could not get a hold of him and if they did it would take 1 hour for him to get there. They did offer to give us a room to use for a shower but we declined as it was already 10 pm. The water was not fixed the next day until 10 am as we were checking out. Read moreGenuine Expedia guest review
"Mostly good"
Everything was great except for front desk service. Unfortunately, that is who you encounter first.Genuine Expedia guest review
"Westgate at Branson Lakes on Emerald Pointe"
The area was phenomenal and the view was incredible. reminded us of US Virgins Islands.Genuine Hotels.com guest review
"It was nice"
We had a one bedroom condo. It was very nice and clean. The only problem was you could here everything in the other suites and the light outside the rooms came through the blinds. I couldn't sleep because of the light and the tv from others condos. Alarms went off in the other suites and you could here them.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
