Turtle Bay

Rooms could use a major update, the hotel was expensive and you don't feel like you are in an exclusive area, as anyone from the public could walk onto the grounds, use the pool, hot tub, facilities, etc. I actually overheard someone talking about how they go there all the time as a non-resort customer and no one ever knows. Glad I am paying to be there […] :/ The beach is public which is ok, but the resort should make reserved parking in the front for hotel guests only. It was hard to find a parking spot at times. Food at the golf course was great and worth every penny, but the other restaurants were not that great and over priced. Now that I have been there once I would not go back, it wasn't as nice as I expected it to be. Read more

Genuine Expedia guest review

The staff was very rude, customer service is nothing they care about. The rooms are overdue for updating and renovations, the bed was equal to sleeping on the floor, I would never recommend this hotel to anyone.

Genuine Expedia guest review

Very disappointing. Very different than what you would expect from their website. I was expecting a much nicer place. Very old. Rooms are really bare and very old. Broken sliding shades for the sliding door. Very old bathroom with cracking paint. Great bed and tv though. Service was not that great.

Genuine Expedia guest review

Our room had broken, worn furniture, dirty carpets, finger printed windows, and worst of all dirty towels (yuck). When I asked staff about it, the front desk staff and a manager informed me that while the lobby had been recently renovated, the rooms in the hotel had not and they conceded that they desperately needed to be. When I said that renovated […] rooms or not, you still needed to provide clean towels and a clean room, they didn't have anything they could do other then give me a small refund (which they gave to me as a resort credit that I was instructed to use or loose) To add to the overall experience, there were off duty employees in the lobby handing out literature about how unfair their pay is at the hotel and asking us to contact their organizer if we wanted to help. They are still charging the same room and resort fees that a very upscale property would charge...they need to renovate now and work on their employee relations or downscale their pricing structure radically. Read more

Genuine Expedia guest review

Sheets and comforter were dirty and old. The door frame in the bathroom and out to the balcony were broken and had just been painted over. The room we booked was not the room we received when we checked in. The pictures on Expedia looked NOTHING like the actual hotel. They added a 200 dollar charge to our bill for a restaurant we never wen to. If you […] want to get a drink past 930pm there is only one bar open and they have a 25 dollar cover charge. Read more

Genuine Expedia guest review

We arrived only to discover that before we could be taken to our room we needed to pay 250.00 for ammenities we really did not want nor would we use. They said it was for parkijng that was one of the ammenities that was untrue we parked on the road because they had no parking it was always full. The room was facing an asphalt roof what a wonderful view […] we asked to be moved as it was our25th anniversary we were moved to the bayside we payed for an ocean view oh well .We were also promised a bottle of champagne from Reggie which was never delivered. Turtle Bay we found had very unfriendly staff and was way off the beaten path. We found the rooms to be very old and highly overrated. All the restaurants were expensive and closed very early. The only thing about our entire stay that we enjoyed was the bar restaurant on the beach and that is not afilliated with Turtle Bay all in all definitely would not recommend Turtle Bay. Read more

Genuine Expedia guest review

When we arrived we were created by a disorganized registration desk and unhelpful staff. Once we checked into to our room I quickly noticed it was not at all as it appeared online. The website makes it look like a luxury resort. Perhaps 10 years ago it was that, but now it is a poorly kept, out dated hotel in a great location. Our first room had black […] mold on the ceiling and door in the bathroom and all the wood in the bathroom was bubbling up from the moisture. I am from Florida and know all about humidity but this was out of control. We switched rooms the next morning to an equally worn room. The bathrooms are especially in need of an update. After three nights in the next room and getting sick from the mold! I negotiated and upgrade to the beach cottages. These were nicer, recently renovated, but still poorly maintained. The housekeeping staff needs some serious training! I was told it takes an hour and half to clean the cottages, yet there was long black hair all over the bathroom. Clearly someone is not doing their job. Some of the upsides to the hotel was the location was AMAZING! If you want to avoid the stress of Wikiki the North Shore is where to do it, but I would try renting a house or considering one of the beach villas if you want to enjoy your stay at all! Also, all the restaurants were WAY over priced and not good at all! I would not recommend this hotel to anyone! Read more

Genuine Expedia guest review

We were surprised with a hidden fee for services that other hotels provide, free of charge. Rooms were in poor condition. Staff were friendly.

Genuine Hotels.com guest review

The website shows renovated, modern rooms. I made sure to ask for one of these since the hotel was "under construction". Upon arrival was told the only renovated rooms were in the cottages for $1000 a night. Seriously. And they were not in the process of updating the actual hotel. We thought it couldn't be that bad, so we went ahead with our original […] room. It was so sad, dreary, stained chairs, walls, etc. A bottle of empty champagne was sitting outside our door from the previous guests and stayed there until we checked out the next day. We asked for a different room. Same story, no better. We only stayed one night then booked someplace else. The bathroom was gross, paint chips in the tub and seriously outdated. The kind of shower where you'd keep your slippers on. I feel sorry for anyone visiting the island the first time & thinking this is what Hawaii has to offer. Thank god I used to live here and knew we could get better elsewhere (and for less money). The rest of our trip we were so happy we switched. Read more

Genuine Expedia guest review

The hotel room we stayed at was horribly run down. For the price I would expect some updates. There was not a lanai, which is strange for an ocean view. The closet doors were coming off their hinges. The hot tub tiles were floating in the the hot tub. There was chipped grout everywhere. The hotel was a disappointment. The only good thing were the hotel […] grounds and the beautiful bays it sits on. Read more

Genuine Expedia guest review

This is the 3rd and last time I stayed in this hotel and is definitely not the same as in the past. First of all, at the check in, the stuff will hold $1500 as security deposit for incidentals. Without even asking for the hold, they will just take your credit card and try to hold the money. The front desk stuff, ended up blocking 2 of my credit cards, […] trying to authorize $1500 each time. After I realized what they were doing, was too late. It was weekend and I was broke because banks were closed. Then, everything is very very expensive and the prices are way higher than in the past. For example, burger with french fries at the pool is $20. For 2 people you will need about $75 just for lunch without alcohol beverages. Restaurant for dinner is even worse. Prices are extremely high and quality very low. The food doesn't taste at all like it should, for $39/plate. If you want to go and eat out, then you'll need at least 20 mins drive to be somewhere decent. My wife and I really liked Turtle Bay Resort, until this year. Prices were high as well, however quality was good, but not anymore. Quality of room was very bad as well. The room had mold smell and the walls were damaged. Bathroom tabs were molded as well not maintained at all. Bad things: 1. High Prices 2. Low quality of service 3. Bad food 4. Dirty hot tub 5. Huge security deposit 6. Molded rooms Good things: 1. Going home Read more

Genuine Expedia guest review

Continual construction in the entire lobby. Smell of paint, glue and continual noise during the day took away from the natural beauty of the surroundings. No effort by hotel staff to compensate in any way for the aggrevation. No notice given previously to our stay that this would be happening. No conerns about how their guests felt about their stay. The […] only inside bar/lounge was largely closed for private parties that were not connected to hotel guests, therefore hotel guests were required to use the outside facility which closes early and is not the most comfortable in adverse conditions. The hotel use to be for everyone equally, but that has changed. We have been going to Turtle Bay for several years and were disappointed in this year's overall experience. It would appear to us the decor changes are downgrading the hotel. We wish them well in their endeavors, however; we will think about returning. The employee's are truly the gule that will hold the hotel together regardless of management decisions. We have been advised by other not associate with the hotel that it is in bankruptcy. If that is the case it may explain indifference. Read more

Genuine Expedia guest review

The hotel is in need of a renovation. The rooms and convention venues are dated. The golf course (we played Fazio) is in good shape and wide open. For the price there are much better choices on the island. The location is scenic and very peaceful.

Genuine Expedia guest review

Believe the other reviews that describe the tired condition of this resort. Old green bathroom tiles (painted green . . . our bathroom had peeled paint exposing the original pink tiles). Old fixtures, cracked grout and caulking, bathrooms with little ventilation and mildew stains. Our bed sheets had black streak stains on them. The walls were coated […] with heavy layers of paint to disguise whatever laid beneath. The pool wasn't heated and the jacuzzi was tiny and dirty. The bathroom near the pool was filthy and did not appear to have been cleaned for most of the day. The check in staff was friendly but slow. The lobby is still undergoing refurbishing so you'll see and hear construction during the week. At night, the lobby smells of parmesan cheese coming from the onsite Italian restaurant. Some like it, but I heard one guest say it smelled "like bad seafood." Since we wanted to stay away from Waikiki, we chose Turtle Bay. You will get seclusion which is what we wanted. But it feels like since this is the only resort on the north shore, they just don't bother with the details. Over all we'll stick with Waikiki and the crowds next time. Read more

Genuine Expedia guest review

The resort is on one of the best locations on the island. Here is the downside: there are numerous added fees that you won't find in the advertised rate. We paid our specific rate when we booked, but here's how it broke down after we arrived. We booked the oceanfront room (which all rooms are actually oceanfront) and once we arrived we were told that […] if we wanted a room with a balcony you could actually sit on, it would be another $25 a night. Ok, then there's a resort fee of over $26 per night. Then if you want to valet, it's another $15 a day; if you don't, prepare to walk 300 yards to your car each time. Again, the location is great, away from the city and beaches all around you. The rooms are in definite need of some remodeling as well. If you drink, bring a lot of money. My drink of choice, double crown and diet. Price at Turtle Bay: $20 each. Hotel restaurants are all very overpriced for what you get as well. All in all, good location, but after they nickel and dime you for everything, you are much better off to go to Maui and enjoy a much nicer property. Read more

Genuine Expedia guest review

This hotel sits on one of the most beautiful locations on Oahu but cannot live up to its location. The food is overpriced and horrendous. The facilities are in dire need of repair, and the service is lacking. It's a very wannabe four star hotel. The location and view are 4 stars, everything else is way below par!

Genuine Expedia guest review

One star for having friendly efficient maid-service. HOWEVER: Front desk was extremely rude at every encounter! We've stayed at many resorts and this had to be THE worst customer service EVER. Room was run down, tub was stained/funky. Lots of chipped paint. Returants under-whelming. The pool was small and not adequate to accommodate the resort. The […] one swimmable beach area was overun, and we visited in off-season. Never, ever, ever again. Oh, beware, they charge you 100 dollars a day for a MINIMUM of 10 days! As a "incidental refundable fee". Absurd. Read more

Genuine Expedia guest review

Was excited to stay on Oahu this time and decided on the beautiful north shore! Just like most of you have watched the movie Forgetting Sara Marshall and thought that this resort was going to be fabulous. More like fuglulous! Dont get me wrong, the views are spectacular but this is no doubt an older hotel and in bad need of facelift. The doors are extremely […] heavy and when they slam shut the walls rattle. Your feet stuck to the floor and the pillows smelled funky. While we were there, they were working on a new roof (taught me a lesson to ask all future hotels if they are under any sort of construction); so loud it forced you out to the pool for hours(not complaining). Everything was way over priced and most of the food was just average. Not at all what I expected and would not recommend for more than 1-2 nights, if at all! Read more

Genuine Expedia guest review

I was not impressed by the hotel for few reasons 1. On arrival, the bell staff was not ready to move the luggage, unless you tip them. 2. Had asked for an deluxe ocean view room and had a partial ocean view room. 3. The table on the patio was dirty, it was not cleaned 4. Last but not the least, everyday I kept on getting numerous calls from the […] hotel guests. They all wanted to enquire about horse rides. I did not knwo that I was offering horse ride to hotel guests. Read more

Genuine Expedia guest review

It was great hotel experience, just really far away from Honolulu.

Genuine Expedia guest review

Our stay was OK, but we feel that we overpaid considering the level of service we experienced. We picked the hotel because of its location. We thoroughly enjoyed the North Shore and surrounding areas. The hotel/resort, however is another story... We noticed a smell of mildew in our room soon as we unpacked. A day later we found out what it was from... […] a water leak, presumably from the air conditioner. We put in a maintenance request and left for the day. When we returned, the leak was fixed, but the carpet was soaked. The mildew smell was likely the result of a recurring leak. After describing our saturated carpet to hotel staff we were "upgraded" us to another room which, by the way, was almost identical to the first one. They never apologized and went out of their way to tell us how much a favor they had done for us by giving us the "upgrade." We shouldnt have had to ask for another room! It should have been automatic after the repair was completed. A couple of nights later we spent 15 minutes stuck in one of the hotel elevators. Apparently, it had some maintenance problem. I read somewhere that the hotel knows they "have a captive audience." I would agree with that assessment... They are polite, but not incredibly helpful or accommodating. Bottom line: This hotel is conveniently located if you are interested in exploring the North Shore, but it isnt worth the money. If we go to the North Shore again, we'll look for a vacation rental instead. Read more

Genuine Expedia guest review

The hotel is fine, however for a four star hotel, we were underwhelmed. It was relaxing, however, the service was nothing than one would receive at a motel 6. The concerige was rude, uninformed and inexperienced. The food was overpriced, limited selection, and poor quality. We received very little for the mandatory high resort fee.

Genuine Expedia guest review

Booked for 10 nights in ocean front rm., very disappointed. Room quite dated, furnishing and lighting very cheap. One deck furniture; had to drag one from the room for both of us to sit out; no table for coffee cup. Problem with tv; won't shut off; spent 20 minutes one night turning it off! Had to drink coffee without creamer-as non provided [after […] 3rd day, called for some and they gladly delivered to our room [honestly, I shouldn't have had to do that!] . Our last night, our key room got deactivated; it's a good thing one of us was still in the room and waited the next morning to call front desk. Their explanation; the door lock was loose?! We just think they checked us out. Overall, the ocean view from our room was expectacular and the only reminder, when I wake up in the morning, that I am, indeed, in Hawaii. The view and it's tranquility, the vast and blue ocean is priceless. There are a lot of improvements and changes needed to make this truly a resort experience. Update the rooms and it's decors [Hawaiian motifs and fresh flowers/plants can significantly improve any room [no silk,please]. Hawaiian music playing on lobby, halls, elevators and pool area, would be nice! And stop! carding pool towels. We've been to many resorts [mostly 5 stars] and you're the only one who does it. Really, the only thing for free [ the first hour] for snorkeling gear. Food wise, the breakfast buffet [$15 continental; $25 full] was pretty good; no lunch/dinner buffets[they should]. Read more

Genuine Expedia guest review

This hotel was close to all the great surf spots., and very nice.

Genuine Expedia guest review

The outside grounds of the hotel were amazing, nobody on the beaches outside the hotel grounds....we snorkeled by ourselves with a half mile beach and NOBODY ELSE!!!! the trails were abit hard to follow but fun none the less. The drinks at OLA'S were stiff and great the first day and service was incredable, second day.....not so much, younger waiter […] didn't seem to care we were there or want to help us. The housekeepers did a great job with our room and were friendly throughout the halls. All the staff for the most part were great. The check in however was extremely disheartening, you do a reservation to reserve a room not get a lesser quality room or even be offered a upgrade. To be told the room you have is a ocean view but isn't a good room and then offered a lesser style rather that upgraded was not best practices. Read more

Genuine Expedia guest review

All mattresses in Hotel are 8 years old.

Genuine Expedia guest review

My hsuband, I and our kids just returned from our vacation. We stayed at the Turtle Bay. We arrived late night. The room was in ok condition. we could smell the moisture in the closet and from under the sink. The bathrrom was not very clean. There were hair in the bath tub and around the walls. The air conditining did not work properly. It was hot in […] the room. If we opened the sliding door to the balcnoy, we could feel the warm air and the moisture. The beach and the pool were nice. Kids had alot of fun playing. There is not much to do around the resort. You would definitely need a car to get around as there is nothing in walking distance. No restaurants close by except Pizza Hut and Subway about 20 minute drive. Too far to walk. We were pretty much stuck to eat at the resort. The food quality was not good and it was overly priced. I was very disappointed. I would not saty there again. The last time we went to Hawaii, we stayed at the Hilton Hawaiin Village and it was great. Read more

Genuine Expedia guest review

The hotel rooms need renovation they are old and tired. Airconditioning dripping in the room. Room chairs dirty and mouldy. Limited breakfast choices. Expensive buffet breakfast. Hotel is in a fabulous location and golf courses are superb. Would not go back until hotel has been renovated.

Genuine Expedia guest review

We arrived at Turtle Bay Resort after a week and a half on Maui and Lanai and were rather disappointed with what we found. The hotel was clean, had a nice pool and fantastic views, however from the moment we arrived we felt like they were trying to take more and more money from us. The hotel is difficult to get to if you don’t have a car (which we didn’t […] as we planned to stay in Waikiki later in the week where parking is limited and expensive). The shuttle service was around $150 for two people one way and taxis were around $100-120 each way. The rooms could have used some modernising and the ladies bathroom by the pool had a large hole in the wall where it looked like a sink had been removed. We had stayed at the Four Seasons earlier that holiday, the price was not much more expensive and the service was 100 times better. We also didn’t have to pay a $25 resort fee. Read more

Genuine Hotels.com guest review

Unbelievable location for the hotel but so let down by the standard of the rooms. Views were excellent but rooms need a complete renovation to bring them up to a required standard. Reminded me of an 80s B&B room. Very disappointed. Will not stay here again.

Genuine Expedia guest review

1. I had the teribble feeling as a tourisI that I become transparent if I dont give money to anyone around me. 2. I was downgraded by my room. The grey zone between oceanfront and oceanview was well exploited by the local front desk. When I complained about it I was referred to my dealer - Hotels.com as if I was not a guest of the hotel...

Genuine Hotels.com guest review

I went to Turtle Bay Resort for my honeymoon and I was unimpressed as soon as I arrived. When we went to check in, I was told that the room I had ordered was unavailable because of over booking guests and that I had to have a less impressive room for the night. The maid's frequently skipped our room to clean and we would have to call for fresh towels. […] The food and drinks at this resort are ridiculously expensive!!! If you go you need your own vehicle to drive to restaurants in the neighbouring towns! We had a surfing "lesson" which taught us nothing that was helpful in the ocean and a couple of people in our class were injured and the instructors had no clue how to medically help someone. The pools and jacuzzis close really early so you can' t go out there at night. Overall, this resort is someplace I would never go again! Read more

Genuine Expedia guest review

Lovely hotel, staff very friendly, clean, enjoyed all restaurants except the one on the beach, neither of our meals were good. Not very pleased with the $25 per day resort fee. We did not use any of the services the fee was implemented for and felt ripped off having to pay the fee on services we did not use.

Genuine Hotels.com guest review

ビーチコテージに宿泊しましたが、ただ広いだけです。写真に騙された感じです。全体的に古い印象で、管理状態もよくありません。網戸に穴が開いているためか、蚊が非常に多く（室内に数十匹います）夜はあまり眠れませんでした。 ロケーションやプールなどの設備、サービスは良いのに非常に残念です。 行かれる方は、通常のゲストルームへの宿泊を強くオススメします。

Genuine Expedia guest review

compare to other resorts, not only services but equipments are terrible. it's not good for honeymoon.

Genuine Hotels.com guest review

デラックスオーシャンビューに泊まりました。案内されたのがニ階の部屋なので眺めは　いまいち。 バスルームは　よくない。空調のフィルターもほこりだらけ。新聞は部屋に届けてくれない。スリッパはなし。田舎の観光ホテルです。三ツ星でも十分。 日本人は　あまりいない、夜でも利用できるジャグジーはよかった。食事はすべて外食にしたのでわからない。 前回、トランプに泊まった為、特に落差を感じてしまった。コテージなら、違った感想かも、、

Genuine Hotels.com guest review

When you book a 4 star resort with a webpage like Turtle Bay's you expect so much more than what we got. The room was dirty and the lightning was poor in the bathroom. They charge you a resort fee per day which, among other things, includes the rent of a tennis court for 1 hour. If you haven't brought your own rackets and balls, you have to pay againg. […] All activities costs extra. We do give them thumbs up for the free in-room WiFi. Summed up, you can find resorts/hotels so much better elsewhere when paying that much per night. Read more

Genuine Hotels.com guest review