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Baymont Inn and Suites New Orleans is situated in New Orleans and area attractions include Southern University at New Orleans. Additional regional attractions include Mercedes-Benz Superdome and City Park.
Baymont Inn and Suites New Orleans has an outdoor pool and a fitness facility. Wireless and wired high-speed Internet access is complimentary in public areas. The motel features business amenities including a business center, a meeting/conference room, and audiovisual equipment. The motel offers a bar/lounge. A complimentary breakfast is available. Additional amenities include laundry facilities, ATM/banking services, and an elevator (lift). Onsite parking is complimentary.
The 142 air-conditioned guestrooms at Baymont Inn and Suites New Orleans include coffee/tea makers and hair dryers. Guests can use the in-room complimentary wireless high-speed Internet access. Televisions are equipped with cable channels. All accommodations provide desks and direct-dial phones with voice mail; free local calls are offered (restrictions may apply). Bathrooms offer shower/tub combinations and complimentary toiletries. In-room microwaves and refrigerators are provided. Additional amenities include irons/ironing boards and clock radios. In addition, amenities available on request include extra towels/bedding and wake-up calls. Housekeeping is offered daily.
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"Will Not Be Back"
The first room they put us in was missing every light bulb except one. They moved us to another room and the tv did not work. This place is in need of repair really bad. The 1st floor reeks of dog urine. The location was good but the staff and hotel were aweful. There is a Motel 6 next door that is much nicer and newer!!!Genuine Hotels.com guest review
Response by Baymont Inn and Suites New Orleans I am so sorry that your stay with us was less than satisfactory.. My staff and I reviewed each of your comments and have taken appropriate action to resolve each issue in the room you occupied. In addition, we are re-evaluating our inspection processes to ensure these types of issues do not occur in the future. Again, we are terribly sorry that your experience with Baymont was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience.
"Staff needs training"
I work for the hotel industry so I can more or less rate a hotel on the service provided. We asked for additional towels from the front desk since there were 3 of us in the room. FO agent was rude and not accommodating at all; Same thing happened the next day, we had to ask for towels again and it was difficult to get one (not to mention, they gave […] us green towels, not the usual white ones); tissue box was empty and we almost ran out of toilet paper; The bed sheets seemed to be used and not newly changed when we first came in and the luggage cart was broken. I strongly suggest added training be given to hotel staff. I certainly would not recommend this hotel at all. Read moreGenuine Hotels.com guest review
"Won't stay here again!"
Smokey rooms. Lower hallway smells. Employees had to find some appliances to put into our rooms (both rooms). No clock/radio in room. Very loud mechanical room near our rooms.Genuine Hotels.com guest review
The 1st room smelled so badly of cigarette smoke I actually gagged, the staff wAs kind and got us another room, but at 2-3 am some men had a fight in the hallway right outside our room and that was not good at all. The breakfast was very good though and the staff was very friendlyGenuine Hotels.com guest review
"really out of the way....inconvenient"
really really out of the way and unsatisfactory...wow...guess you live and learnGenuine Hotels.com guest review
"Not too impressed"
Yes, it was one of the lowest prices in the N-O area, so we should not expect 5 star quality. However, I did not expect to see bath tub with stains peeled badly on the bottom and hair in the drainage in the sink. Coffee pot was not cleaned and the new supply was not stocked. Bed was comfortable and no bed bugs. Internet was completely down on one of […] the nights. Front area is really nice and front staff were also friendly and nice. Gym - every single equipment was either broken, wobbly, or too noisy when use. Again, front staff were very nice and I was disappointed for facility, mainly. Read moreGenuine Hotels.com guest review
"value for money"
Room was not ready but once that was settled it was value for moneyGenuine Hotels.com guest review
had to cnange roooms bevause of various problems, like bad smell, air conditioner leaking etcGenuine Expedia guest review
"Nice on the outside horrible on the inside"
The outside was nice, the lobby was clean, the front desk clerks were friendly! Check-in was a very easy process and the positive comments end here. I receive my room keys head down the hallway and the smell that hit you in the nose the minute you get down the hall was really bad. I reserved four rooms and only one room was ready. The beds were not […] made, trash was still in the rooms, someone had drawn a bath and the water was still in the tub. It looked like the walls had mold on them. The mini fridge had open drinks. We did switch to different rooms they were clean but they smelled bad also. Read moreGenuine Expedia guest review
Floors were nasty. Hallways were very noisy. The bed was very comfortable.Genuine Hotels.com guest review
Elevator worked sometimes. When it didn't work, we took the stairs and there was pee in the stairs and not lit well. It was shady. There was "body hair" on the toilet and a spider in the bed. The curtains didn't close BC of the way they were made which made sleeping unpleasant BC there was constant light shining on our faces in bed. One huge plus though […] was the room size and furniture was great for the price. Just wish everything was clean and less creepy. Read moreGenuine Expedia guest review
Room had visible water damage on ceiling. Phone did not work. No cold water in the morning. Internet service so slow could not print boarding passes.Appeared to be mold growing on walls in bathroom. Hotel may still be suffering from the effects of Hurricane damage.Genuine Hotels.com guest review
Multiple problems regarding room and facility. Condition of the premises is poor. While the facility and room are not out-dated, hotel cleanliness and room maintenance need major improvement to be considered acceptable.Genuine Hotels.com guest review
Lets start with the positive. The bed was fine and the sheets were clean. The room had plenty of space. The nonsmoking room at one time must have been smoking because even though there was a no smoking sign on the door the first thing you smelled was smoke stink. We stayed 2 nights and the 2nd morning we opted out of taking a shower because the water […] only had one temp. HOT there was no cold or cooler or warm. The shower rod was hanging by one screw on each side which made the rod sag and impossible to close the curtain on either side. Breakfast was awful! The attendent was too busy standing in the dirty prep room with the door open leaned over the counter messing on her pink phone. The powdered scrambled eggs were way over watery, sausage was under cooked. The room was full of about 30 people and the biscuts and oatmeal stayed empty. The 4 apples available were shriveled. The only thing that might have been good was the fresh waffles you make yourself but the line was so long I didn't wait. There was nothing for someone who might try and be healthy. Bread, bagles, juice, and coffee. No water was available. Needless to say we picked at our eggs and sausage and decided to eat elsewhere. The attendant who checked us in was too busy eating her dinner at the desk to have any pleasant conversation just here's your key. Read moreGenuine Hotels.com guest review
The hotel was dirty and in bad need of a vaccuum. At breakfast, i got 3 spoiled milks. I have been to Baymont Inns before and this hotel was not at the same standards as the other ones.Genuine Expedia guest review
"OK for the price"
We came to town for the baseball game between UNO and GA State. The French Quarter festival was going on that weekend so there were no reasonably priced hotels near Wesley Barrows stadium or in the French Qtr. Most hotels were booked so this was the only acceptable option without getting a room in Slidell. The bed was slanted (the foot of the bed was […] higher than the head) but the linens were clean so it wasn't too big of a deal. Didn't eat breakfast at hotel. My husband went to work out and said the equipment was broken or non-functional so he was very disappointed. The rates were higher due to the festival being that weekend so I wouldn't normally pay that kind of price for the below par accomodations but that was our best option without paying $250/night downtown. Also had to wait 10 minutes to check in while the clerk was on the phone even though there was another person on the computer next to her (who never asked if she could help me) and I was the only person at the front desk. Read moreGenuine Hotels.com guest review
This was a La Quinta when I booked my room, so when I arrived at my destination (according to my GPS) I couldn't find the hotel since they changed name to Baymont and didn't inform me. The bed was comfortable, but the filthy carpet and what looked to be possibly mold in the corners where the floor and walls meet along with the dirty bathroom, really […] left me disappointed. The hotel said they had free WiFi, but the signal was touch and go, and when I was able to connect the signal was so weak that I wasn't able to perform the tasks that I needed to do. I approached the front desk clerk about the WiFi, and after I WOKE HER UP she told me there was nothing that she could do about it. The breakfast was pretty good, but the girl preparing it was VERY rude! One morning I walked to the lobby for a cup of coffee around 5:30 a.m. and there was some guy sleeping in street clothes on one of the sofas, and another guy hanging out with the girl at the front desk. The coffee station was a mess and when I asked if the clerk if there was more coffee she replied with "I'm sorry sir, but that's her job" while pointing in the direction of the before mentioned rude girl that prepared the breakfast. I will not ever stay at this hotel again! I was in this area a year ago and stayed at the Best Western down the road... I should've stayed there this time too. I will say that the ONLY reason why I booked at La Quinta / Baymont was because they offered 2 queen size beds... it wasn't worth it. Read moreGenuine Expedia guest review
I arrived at 3:00 PM for check in and my room was not ready until 6:00 PM. The staff was very rude and cancelled my reservation after talking to Hotel's . com.. I had to make several call to clear up the issues. I booked this room because it was pet friendly and come to find out it was not..Genuine Hotels.com guest review
So this was my second time staying at this hotel, the first time was a good stay but this second time was not good, although they were working on improving the hotel due to new owners but let me begin by saying when I got my room I opened the door and it was in the middle of being remodeled so I had to return to the desk to get another. The second room […] smelled like smoke (which was smoke free) by then I was tired from a 6hr drive and just winded up sticking with it, the next morning I heard banging next door come to find out they were remodeling the room next door, kuddos to remodeling but NOT while guests are there sleeping, now on my last day 30min before I left the water was cut off in the middle of my shower. I am not one to complain but I was there for a couple of days and no kind of compen was offered to my family and I. NEVER STAYING AGAIN! Read moreGenuine Hotels.com guest review
"La Quinta FAIL"
Complete Fail... Checking in: Staf was rude and treated us like we were bothering them... One of two elevators broken Given a room at eh back of the property where ther was groups of "partiers" smoking and drinking playing music in the parking lot all night. No security - front desk said they would do something about it but it took till 2am! Bathroom […] had mold and towl racks rusted out and loose. Asked for an extra set of towels and were told they were out! In the hall there was a candy life saver that sat next to our dorr for both days we stayewd here. We would not have stayed the second night but they refused to refund us the money due to it being pre-paid. I use to be a fan of LaQuinta in the 80's but this is our 2nd bad experience...Total Fail... Read moreGenuine Expedia guest review
"Management and additional training needed"
My husband & I stayed at this hotel for new year eve. We requested a room with double b we were lock inside for almost an hour until we to climbed out of the window to go back to front desk to tell the young lady that no one came to open our room door. We was told that they were book and didn't have anymore rooms. Someone came and put 10-40 on the door […] we didn't have time to go to another hotel so we stayed. I also notice that the top linen had several dirty spots. So additional linen was wash and dried this took 2hrs. I requested to see other rooms on the 1st floor. During my viewing they all needed repair. The next morning we went to breakfast at 9:30 am we were told that breakfast would be until 10a.m. but when we got there most of the food was put away. I asked the lady on duty if we could have something to eat so she gave me a bagel and 2 muffins. My husband wanted some waffles after trying twice we had no luck alone with a few other guess because the batter had too much water in it. later 2 guess came into the breakfast room at 10 am and the lady on duty turned the lights off on all of us. Returning to our rooms 2 workers (maids) stood in the hall and wouldn't move. when we got to the our room the door was crack open, curtains open check out time was @12noon. My husband called front desk just to be told they have no way of knowing who checked out so they go into all the rooms and finally around 11am the power when out and when I asked for a manager no one was on duty. Read moreGenuine Expedia guest review
"Not healthy and stinky"
worst place to be in. no lights in the car parking lot, smelly and stinky room. Bathroom has no hot water in winter season this is not a good thing especially with kids!!. I took a shower and I did not finish due to the hot water was exhausted!! We missed the breakfast as we came 15 min late over 9 oclock the fact that i didn't know that they have it […] from 6:30 to 9. nothing was left and we decided to take coffee only. would i go back, i will not go back even if this hotel the only available, i would change my destination. it was unpleasant stay no way to go back even for free. I'm not dealing with this hotel anymore. Read moreGenuine Expedia guest review
I rented the room for the purpose of attempting to get some writing done. However, outside circumstances required my time and attention and I was unable to be at the hotel much. When I did arrive back to the hotel, all the food items that I'd left for me to consume when I returned had been thrown away!! And these items were not to be confused with trash […] as majority of it was in the refridgerator and the reminder of it was left on top of the counter UNOPENED!! Very disappointing!!! Read moreGenuine Hotels.com guest review
"not very clean"
Urine smell in room, remote broken, ac unit clangs all night. Great breakfastGenuine Hotels.com guest review
There were piles of dirt & hairballs in the hallway in front of the room doors like the housekeeping service had swept the room and forgot to pick up the trash. The roof was leaking in the hallway on the 1st floor. There was a small dog running free in the hallway with no owner in sight.Genuine Hotels.com guest review
"Not a good place to stay."
When we arrived we noticed that the lights in our room did not work. In addition, the door stuck on the carpet every time we tried to open it. It became so bad that at one point we literally could not get out of our room. The carpet had to be ripped up and part of the door fell apart. A hotel employee just stared at it and said, "I don't know what to […] do about that." Our remote to the TV did not work and when we walked into our room my 7 year old said, "It smells like someone wet their pants." Read moreGenuine Expedia guest review
Hotel was very dirty and seemed runned down. Room smelt very bad. Breakfast was not enough for all the guest we have to seek breakfast from a resturant.Genuine Hotels.com guest review
Never again at this place. We had to call front desk for toilet paper, no cup for water to rinse after brushing teeth, no remote for TV, not near anyplace to eat other than McDonalds, or IHop which was not good. Drove 10 miles in either direction to find food...no luck.Genuine Hotels.com guest review
"Theft at the La Quinta"
I have been staying at this hotel for a few weeks. For the second time in the last few weeks, I had an item stolen from my room. I contacted the front desk each time. The first time they said they would address it. The second time, last week, they said the manager would call me to discuss. I have not been contacted. I do not plan to book any more stays […] at this hotel since they apparently condone theft. Read moreGenuine Expedia guest review
Would not go backGenuine Hotels.com guest review
"Not Worth The Price"
This hotel is grossly overpriced. No towels. No ice. Desolate area.Genuine Hotels.com guest review
"Tried not to touch much"
This hotel needs a thorough cleaning!! I can understand older hotel but this one needs to be dipped in bleach.Genuine Hotels.com guest review
"La Quinta Inn & Suites New Orleans Chalmette Area"
When I walked into the hotel after driving several hours from FL, there was no one at the front desk. I waited several minutes and then called out "Hello!" The front desk attendant walked out from around the corner talking on her personal cell phone. I could hear her telling the person on the phone that "some crazy person was yelling at the front desk." […] She gave me major attitude and asked if I had been waiting long. I told her that I had been waiting long enough. She said she had only been gone for a minute. I was waiting for longer that that. She gave me my key and continued to give me attitude for questions I asked that she should have told me in the first place. Like where is the elevator? Our bathroom had roaches, and trash was on the floor of our 'clean' room. I encountered more attitude and trouble with the same desk attendant when I asked her for change for the washing machine. She failed to tell me that I could get change from the drink machines, that bit I figured out on my own. Luckily, we spent more time out of the hotel than in it. We were really only there to sleep. I won't be staying at that hotel or another La Quinta ever again. I used to stay a La Quinta Inns frequently because they were inexpensive, clean, friendly service and free breakfast. But, now I am done. Read moreGenuine Hotels.com guest review
I will not be returning to this one.Genuine Expedia guest review
"Not What we expected"
This hotel had a few problems - when we arrived the clerk at the front desk did not have any key cards to make keys. In trying to reach other people, including the GM she received no help at all in. No one would call her back. She finally had to go to the motel NEXT door to borrow some from them. The room itself had an incredibly bad mold and musty […] smell. This concerned us because of our small children. When we tried to get luggage cart to get our bags to the room, they had all been taken to other rooms by guests and not returned. The front desk people had no idea where they were. Read moreGenuine Hotels.com guest review
"La Quinta New Orleans Chalmette - Never again!"
The hotel was about fifteen minutes from downtown New Orleans, which was a plus. However, the hallway carpets were wet and had a stinch, the sheets in the bed had hair on them, and the ice machine did not work. Also, the television remote barely worked because it needed batteries, and the phone cord was so loose that it was falling out of the phone […] jack. We had to move the nightstand and put it back in just to use the phone. If all you care about is a place to sleep, then this is a place you might want to stay in. However, if you are concerned with being comfortable for the money you are spending, then please look elsewhere. Read moreGenuine Hotels.com guest review
I was very disappointed in my stay. La Quinta Inn and Sujites has very nice hotels, however this location is not one of them. I had to wait to get a room when I arrived, the pool was out of order, the water only got hot for a short period of time, and finally the hotel had a smell that was less than flattering. Although, I did like the waffles.Genuine Hotels.com guest review
"La Quinta off Hwy 10 in E. New Orleans"
I stayed at this hotet to be near a job interview I flew to New Oreleans for and to be close to a Wildlife Sanctuary. I would not stay there again. I put in a request for a wake up call the day of my interview and I was never called. There was no alarm clock in my room for back-up either. I was late for my interview. My bathroom faucet had leaked somehow […] onto the bathroom floor and it was not fixed during my stay. The bed was comfy and the room was clean when I arrived, except for the bathroom floor. It was a quiet hotel. Read moreGenuine Hotels.com guest review
"New Orleans East"
This hotel is in need of a little love. New Orleans East is in the upper Ninth Ward and was hit by Katrina. There are no stores in the area. Staff was not knowledgeable a bout places to eat. We did find a gem of a restaurant nearby (found it on Urban Spoon called The Dish on Haynes. Excellent food and service.Genuine Hotels.com guest review
"LaQuinta Inn New Orleans Chalmett"
I was extremely disappoints in this hotel. It was very unclean and the toilet in our room overflowed all over the floor. And when management was notified, they said maintenance was gone for the day. Our consolation was a plunger the manager offered us. We had a double bed non-smoking room and we were only offered a smoking room or a single bed room, […] which simply we could not accept. The whole hotel smelled of smoke and the breakfast area was very unsanitary. I would NOT recommend nor ever stay there again. Read moreGenuine Hotels.com guest review
"Great Front Staff/ Lousy Room"
We stayed at La Quinta for Mardi Gras 2011. This hotel is appox. 10-15 miles from downtown. The front desk staff was extremly friendly, however when we got to our room it was filthy. The bed sheets had dark red stains and the pillow cases had splatters on them, there were half eaten food containers in the window sill, the lamp shade was broken and laying […] on the desk, the tables all had a sticky residue on them, the refigerator had a solid block of ice at the top about 4 inches thick and had sticky yellow stuff all over, the shower curtain had yellow stains running down it, the tub and little hairs in it, the desk chair had a thick jelly like substance running down it, crumppled paper, and a dirty coffee pot that I was afraid to use. When I contacted the front desk they were very apologetic and offered to send someone up to clean. When the maid arrived she spoke almost no english and was very rude and nasty. She held a spray bottle in her hand and stated "what dirty?!" as she threw the sheets towards the couch, which I was on. She then sprayed her bottle in the air and glared at me. We ended up leaving the room due to her ruddness and feeling uncomfortable. The front desk was very friendly again and stated that they were sorry but that was the only room available. They would make sure she cleaned it this time. However whenI returned the room, not much was done, and the same sheets were on the bed. I would not stay at this hotel again due to the filthy room. Read moreGenuine Expedia guest review
"Terrible communication and management."
We checked in while we saw a team of repairmen entering the hotel. We weren't told of any problems at the hotel. In the morning when we didn't have any hot water in the shower we found out that the hotel had not had consistent hot water for the last 3-4 days at least! If we had been informed of this at check in we could have gone elsewhere! Instead […] we had to leave the next day unable to shower in the freezing water. At breakfast as well there were no spoons or plates available for guests! How does a hotel run out of spoons and plates! The maintenance of the hotel was horrible and even though it looked like a relatively new facility it hadn't been well maintained. Very disappointed. Read moreGenuine Hotels.com guest review
"In need of urgent maintenance"
Nice on the outside but a big let down inside. The pool was more like a swamp. Elevator was broken during the day. Foul water smell around the elevator. Hardly any food for breakfast. No OJ, limited choice, slow to re-stock. Lousy wifi connection. We will not be going back.Genuine Hotels.com guest review
"La Quinta "Chalmette"- far away and crummy"
There was a fire while we were there. It was a small "burnt-popcorn" fire according to the staff. It made loud alarms go off and we had no real explanation about it or if we should evacuate. We had to go down to the first floor to investigate ourselves at around 10 at night. The telephone was disconnected or not working properly. We tried to call the […] hotel before we arrived, but we were unsuccessful. For a while we were not certain if this hotel even existed (not kidding)! When we arrived we asked them if they knew the phone wasn't working and they said that they did, but did not offer an apology or explanation. Cab drivers and food delivery people had no idea where this hotel was. This made it difficult to travel quickly or easily from or to the hotel. We had to take out our smart phone with a GPS app to show the cab driver where the hotel was. The distance from downtown New Orleans made it very expensive to get anywhere. It says it's in the chalmette area....but it technically isn't. The vending machine on our floor did not work (and there was no sign indicating this). The ice machine did not work either. I am normally not one to complain, but this hotel was awful. The only good thing I can say about it was that our rooms were clean. I would not recommend this hotel to anyone. Read moreGenuine Hotels.com guest review
"Ok mais pour 1 nuit"
Pas de restos proches, loin de tout. Environnement assez terne. Lundi matin déjeuner compris mais manquait de tout.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
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