Ambassador Hotel New Orleans

It looks like very neat on the pictures but nothing had been renewed. Beds are terrible and very noisy. Wood hard floors are never vacuumed and not washed.The tiles in the bathroom were so old and broken, but at least clean. We were so upset. Never again

Genuine Hotels.com guest review

My biggest issue was the 4pm check-in time. Plus, the 9.95 fee that is not optional but mandatory. I arrived for a one night stay early one morning. I was told I couldn't check in before 4pm. Furthermore, I had to pay a $9.95 fee for breakfast that began at 7:30 am... well, my flight departed the next morning at 6:30am. Despite the fact that I was NOT […] using any of the services included in the $9.95 fee, I was still made to pay it. Overall, I felt a little conned. The place was decent and the staff was nice. Read more

Genuine Hotels.com guest review

Very disappointed in service/room location. Very loud music/noise till 2am and slick hardwood floors. The only good thing was being close to convention center.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Beds were not comfortable, walls very thin you could hear everything your neighbor was saying. Not enough space in bathroom.

Genuine Hotels.com guest review

Air conditioner wasn't working well, hot in room. Toilet wouldn't flush. No breakfast in the breakfast room, was told truck didn't arrive, so no more food. Wooden floors, so you hear every move the person is making above you and next to you, kids got very scared. Glass doors with a blind in it so alot of light from the hallway shines through it at night. […] Complained and they moved us to another room upstairs, was a little quieter. Read more

Genuine Hotels.com guest review

The room was larger than a usual hotel room and it was clean. But it had no window. (First time staying in a hotel room with no window!!). More importantly during the night there was constant noise in the water pipes, like someone was banging on them with a hammer. I could hardly sleep. I mentioned it to the receptionist, and she said they'd look into […] it. I couldn't be the only one complaining about this loud noise, so I don't think they'd look into it. I booked the hotel on Hotels.com, and there was no mention of parking fee. Vallet parking is $32. I parked across the street in a public parking for $29 to be able to access my car more easily. Don't recommend this hotel at all. Read more

Genuine Hotels.com guest review

The first room they put me in was absolutely beautiful - the hardwood floors, high ceilings, and exposed brick they advertise online. What they failed to tell me is there was a bar with an outdoor patio literally right outside my window. I think the person who booked my room assumed I was in nola to party because I'm young, but I was here for a conference […] and wasn't able to fall asleep until 3am when people left. In the morning I requested a new room, so I checked out and left my stuff at the front desk for a few hours and came back. When I went to my new room, it was 1/3 of the size and my window opened to a brick wall. Whatever, it's not like I was planning on spending much time there. It would have been nice to have a comparable room since I payed plenty to stay there, or dare I say a larger bed or some kind of perk for putting up with the bar without being nasty about it. But then I realized that the previous residents had left food in the closet that was never cleaned up, and there was black hair all over the bed and the bathroom. WHAT? What kind of place doesn't clean their room completely? I was grossed out but like I said, not spending time there, so I shut up and stayed put. The next day I put out a DND sign because I didn't lock anything up - when I came back from the conference the sign had been taken down and my bed made anyway. I don't know who did that, if it was someone staying in the hotel or someone looking for a tip, but I was NOT happy. Read more

Genuine Hotels.com guest review

Hotel common areas were not kept up...not clean...floors not level...rooms were clean but in desperate need of refurbishing....we had relatives staying in 3 different rooms and stay was not worth the cost....have stayed in better hotel rooms for less...the pictures on line don't quite compare to the actual room condition.

Genuine Hotels.com guest review

The location of this Hotel is perfect for anyone looking for a great location and not looking to sleep. The room floors are wood and have to walk very carefully to make sure you do not fall (it is like walking on ice with or without socks). The hotels idea of a queen bed is the size of a twin bed, and there is a bar under the hotel which plays very […] loud music until 3am. Read more

Genuine Hotels.com guest review

Shower didn't drain everything in bathroom didn't seen clean. Floor was very slippery and dangerous. The wait staff was terrible. Said they'd call when a room was ready, never received a call.

Genuine Hotels.com guest review

The staff were very friendly. The hotel was clean, but very basic in all regards. As in NO amenities. Service was non-existant. The hotel is old and well worn, lots of deferred maintenance. "Rode hard and put away wet" as they say! The continental breakfast runs out quickly, so you better be early.

Genuine Hotels.com guest review

First they put us in a room with the noise of a jet engine, had to request to be moved, next room had a glass front door, let a lot of light in from the hallway, didn't need a night light.

Genuine Hotels.com guest review

Slept horrible - water pipes exposed through rooms - so could hear all potties flush above and around - no fan to tune out hearing every door open and close on our floor and above all night long. Continental breakfast was extremely slim. Old wood floors added to the noise and had dirt and grime in all the slats. Would not recommend for the money - next […] time will stay just outside of town before catching cruise next morning. Oh and did I mention they charged me $32 for parking?! Bad way to start a relaxing cruise and much needed vacation. Read more

Genuine Hotels.com guest review

Location was great but beds were so uncomfortable. However, the staff was super friendly and helpful. I would not stay again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Love the location but the hotel rooms need lots of maintenance. The hotel room where we were had very loud neighbors. The floor had a huge soft spot just as you came in. Its just a matter of time before it falls in and someone gets hurt. The wood floors were beautiful but too slick. You had to hold on to something to walk so you wouldn't fall down. […] Very dangerous. This is our third stay at this hotel in the last 8 years. I've seen the level of maintenance go down drastically in that time. Its a shame because it is such a beautiful hotel. Not sure if will go back there again to stay or not. Read more

Genuine Hotels.com guest review

I believe the hotel uses false advertising. I do understand that it is an old building, but the rooms are not what they look like in the pictures. They are much smaller. Also, I was told that I would get a free breakfast. However, when I checked in I was told that I had to pay $9.00 per day for incidentals which included the breakfast. If it was free, […] as advertised then why was there a charge. Anyway, I was not very pleased with this hotel. I doubt very much if I would stay there again. Read more

Genuine Expedia guest review

The rooms are nice but not maintained - light bulbs out - knobs missing on dressers and night stands - it could be very nice - after telling them about the items - the repairs were not made, only 1 bulb replaced

Genuine Expedia guest review

We were not provided with much concern for losing a nights sleep due to room being directly across from a club/parking lot that had a very noisy crowd. It was as though the party was in our room. We were told by management they are not responsible for parties. Very little concern, we were not provided with another room until 4pm the following day. Our […] first room did not have a remote control for tv, we called and did not receive a remote until 8:30 am the following morning. I left my personal pillow in first room before going to the second room the following afternoon. When I noticed, I called the front desk to report it they had me go and check the vacated room, I did the pillow was not there, I was then told I would have to deal with housekeeping. I called housekeeping several times they never returned my call. Needless to say I lost a king size pillow. So disappointed in the management there. Read more

Genuine Expedia guest review

Very dirty carpet and badly damaged tiles through out hotel. Very dirty carpet and bed spread in room. No hot water at 11:00 AM when we were ready to get out. Totally unacceptable. Lower sheets did not fit would not stay on. Dont go! I wont be back.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Utilitarian!

Genuine Hotels.com guest review

This hotel is really cute in the main areas, with exposed brick walls and a really nice aesthetic. But I was disappointed to find that while the rooms were advertised as all having at least one exposed brick wall, my room did not, and was a non-descript tiny shoebox. Worse than that though was that the walls were paper thin and I could hear every word […] from the room next door, plus my room was right overtop of the hotel bar which blasted music in through the floor well into the night. The heat was extremely loud and didn't seem to work well, and the bed was not overly comfortable. I was very glad I had only booked one night's stay. Read more

Genuine Hotels.com guest review

The wooden floor in our hotel room was so slick you could be hardly walk in it. The continental breakfast was really pathetic. You could the next door neighbor walking on the floor. The wireless internet which cost $10/night was extremely unreliable and went in and out- the desk rebooted it, but it never helped.

Genuine Hotels.com guest review

The bed in the room was old and makes a lot of noise - poor wooden structure, the faucet in the bath room was fixed wrongly. We had to go to the front desk to talk to the receptionist that we were not getting hot water - ended up, when your turn the nob to the right that is cold though the face plate says hot and to the left hot though the plate says […] cold. The plumber promised coming to fix it but never did till we left. Read more

Genuine Expedia guest review

The overall location and condition of the hotel were good for the price. The customer service was far from acceptable. There was only one person at the desk for 4:00 check in as well as check out. Asked to see card used for reservation and proceeded to swipe the card again. When asked the third time,after denying swiping the card in front of me, what […] I was being charged for the clerk advised only the 9.95 amenities fee. However, they in fact placed an additional 50.00 hold on the card. Read more

Genuine Hotels.com guest review

The hotel description is of a quaint, antique style boutique facility. The reality is quite opposite. Room furnishings are a mix of styles and some seem garage sale variety. The tile in bathroom was very poorly done and sink was cracked. The exposed brick wall had at least four different brick styles patched in, and not well done. We went down for the […] continental breakfast, which we were forced to pay for, and everything was taken away 30 minutes before breakfast was scheduled to end. The hotel imposes a mandatory "amenities fee" covering wi-fi, phone, fitness center and continental breakfast. I told the desk clerk that we did not desire any of those services and he told me all guests were required to pay the fee. Parking is an additional $32 per night. But the parking lot is directly across the street from the hotel entrance. You can park your own car for a lot less. And when the valet brought our car in the morning all the mirrors were moved. Also we found all of the staff, except for the desk clerk, to be rude and mostly un-helpful. When we asked the dining room attendant to bring us some milk and something to eat, she seemed annoyed and didn't say a word. And at least a dozen people came into the room after us and each had to request service for their paid continental breakfast. Finally when our car was brought from the parking lot, the attendant waited for a tip but made no effort to assist us with loading the luggage in the trunk of our car. We won't be back. Read more

Genuine Expedia guest review

I have never written a review before because most of the hotels I have stayed in have been pretty decent up to this point. I dont know who gave this hotel good reviews, because as you can see they didn't leave comments so thats fishy to begin with. My husband and I reserved a room for 2 nights. We were charged $32 for parking each night we were here […] and $10 each night for an amenities fee ( for "free" internet and continental breakfast). We talked to the hotel staff and told them that the parking and amenity fee was not listed on our reservation or website. They just apologized, but did nothing about it. It was a cold night in December and when we got to the room the heat was turned off and there was a broken window in our bathroom. In the morning we went downstairs for the "free" continental breakfast to find out that the only thing they were serving us were oranges, tiny bite sized muffins, iced water and coffee. We asked what was going on and the staff told us the order had not come in at 6:30 that morning so thats all they had. This is a hotel right? Why would you not have food on hand and why would you order breakfast an hour before you need to serve it? If you are smart, don't stay here! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It is very old and bad and the staff not smiling and not cooperative at all.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

First off, the hotel is loud, so if sleep is important, move on. The shower barely had enough pressure to even fall out of the shower head, making showering virtually impossible. My wife couldn't even shower, only bathe, in which upon opening the shower there was a big long hair left from the previous guest I assume. The location is fantastic, and staff […] are adequate. Valets are slow. Overall, I will be choosing another place next visit. Read more

Genuine Expedia guest review

The ambassador hotel was a great location, but that was about it. Charged a $10 facilities fee to our reservation that we weren't aware of. Continental breakfast was skimpy. Our room had a sliver of a window. The floors were hardwood - EXTREMELY slippery and dangerous. The beds were awful, with mattresses that caved in the middle. Very shabby. You can […] do better in New Orleans. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The lobby of this hotel smells like urine. The rooms are way too noisy. At night I could hear other people's conversations from almost every corner of the room. I would not recommend this place.

Genuine Expedia guest review

Dirty and dark..room. Unclean. Dust is still remaining on carpet. Suck!!!

Genuine Expedia guest review

Hotel was nice & had the NOLA feel. Further from Fench Market than just a couple of blocks. Room cleaning was lacking only left one towel for two people. Parking was outrageous. Added an additional $80 to our bill. Could have applied that to a nicer hotel with complimentary parking. Complimentary breakfast is not "complimentary". Added $9.95 per day […] to the bill for "amenities", which was breakfast. All in all an extra $100. Not worth it at all. Read more

Genuine Hotels.com guest review

Do Not recommend this hotel. The attitute of one woman in the front desk is really bad. And it is quite noisy in the room. Besides, the door cannot not be closed smoothly.

Genuine Hotels.com guest review

I booked a queen room and the breed was definitely a double. Go for the king size!

Genuine Hotels.com guest review

Hotel could use some upgrades, like microwave, better bed covers and room decor. Too high and price for the poor quality.

Genuine Hotels.com guest review

The decor throws you off. looks rustic and quaint, but major issues with what travelers want most. Creaky floors, ice machine didn't work, thin walls, a large cockroach, really crappy tv reception, dirty fixtures, no climate control. Nuff said. Staff was great.

Genuine Expedia guest review

Extremely disappointed with this boutique hotel. The bathroom was dirty, little to no hot water for a shower, the wood floor was uneven, and the bed sheets were scratchy. I will never stay here again.

Genuine Hotels.com guest review

Rooms are tiny. Valets are courteous and polite. Front desk employees were salty and cocky.

Genuine Hotels.com guest review

The rooms weren't ready until two hours after check-in. We booked a queen deluxe, the bed was actually full size. We were next door to the staff closet which was terrible, sounded like a bowling alley next door. When we mentioned it to the staff, they only laughed acknowledging the noise.

Genuine Hotels.com guest review

They charge $32 for valet per night and when we pulled up to valet the attendant was on his cellphone then told us to park the car ourselves across the street. No personality at front desk. The concierge was very helpful and informative. The floors throughout the entire hotel squeak and the hardwood floor is very old. Needs new paint. Overall I would […] have much rather stayed somewhere else for the amount they charge for their rooms at this hotel. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Bad service....

Genuine Hotels.com guest review

Not great. The bathroom was unclean and the wireless service was down even though I paid for it. I got assured (3 times) that a person is (or was) working on it but the service was never restored. Also, the person in the front desk was not very welcoming.

Genuine Hotels.com guest review