Holiday Inn Express & Suites W. Monroe

The room was comfortable and the wifi worked very well. I think the hotel is in need of some updating.

Genuine Expedia guest review

Like the updated look but the room was not cleaned well. We stayed for 3 nights and had to ask for more towels every night

Genuine Hotels.com guest review

We've had good luck with Holiday Inn Express in the past; however, this was an exception. When we arrived they had us in a smoking room when we had specifically booked a non-smoking. In fairness they were fairly prompt in upgrading us to a non-smoking suite. However, the bathroom had mold in it, and the overall cleanliness was not what we have come […] to expect. Read more

Genuine Hotels.com guest review

The internet instuctions we received were very poor. Told to take exit twelve. We did. Can't see hotel at all during the middle of night. No signage anywhere to help locate hotel. Drove around for twenty minutes and turned around four times. Almost canceled reservation.// When we arrived the staff was very attentive to our needs.//TV (cable) didn't […] work. Front desk had to call cable company who wanted to argue about it, then after the call it worked. Amazing!// WiFi instructions weren't available for connecting an IPAD Device. (Not a complaint-just and observation)//Brown tea colored water. I was told it was normal for this area and prefectly safe to drink and bathe in. I chose to do neither. The wife however had to take shower. When she got her towel you could see where it had been used to dust off something because it still had the streaks of dusted folded neatly inside if it. I left it out for the housekeeper to see.//Breakfast OUTSTANDING. Beautiful set up.//Construction vehicles took up a significant amount of the parking spaces and we literally had to park in the front door drive area because there weren't any other spaces.//Signage in the bathroom explaining the water would have helped. Signage along the roadways would have helped.//Slept like a baby when I finally got to bed. No noise to be heard from anywhere.//All in all a fair experience but definitely over priced with the negatives. The brown water will ensure we don't stay there again. My Job: Quality Assurance, Certified By the Ameican Hotel and Lodging Assocation Educational Institutea s a Hospitality Trainer. Read more

Genuine Hotels.com guest review

The staff at this hotel were great, it was easy to get to and everything was within reasonable distances. My only complaint would be that there was a LOT of reno going on on the whole 4th floor smelt like an ashtray (not our room thankfully), but if you request a non-smoking room do you really want to wade through an ashtray to get to it.

Genuine Hotels.com guest review

It says "pardon us" all over the hotel but I never saw any construction. The pool was closed the exercise room was open but missing a LOT of stuff...there clearly wasn't any construction...although the TV was missing...but they used that excuse not to provide a lot of services they advertise as providing. There are plenty of better properties in Monroe/W. […] Monroe to stay in. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review