Boulan South Beach

While the hotel was in a great location and the rooms/suites were well maintained and comfortable, the service was mostly disappointing and unyielding. They nickle and dimed everything. Our check it was scheduled for 3:00 pm. We arrived early (at 1) and was told our room was almost ready. It was not ready until 5:30 pm. nothing more than an apology […] ensued. We booked 2 suites for 3 nights for 8 people yet they could only give us a pass for 2 beach chairs and 2 umbrellas ($10 cost). We find at the beach that these passes were improper and the umbrella is not included. We were told the rollaway bed was $50 for our stay but I get home to find $150 charged. The hotel told us after the fact that is is $50 per night. NOT TRUE. The managers are unyielding in their service and while Jessica at the front desk was very nice, she was powerless to help. If you stay here, make sure you bring your wallet, don't eat anything from the mini bar, and check your charges before checking out. Read more

Genuine Hotels.com guest review

I stayed at this hotel for a birthday weekend. We got a larger room to be able to have more space than your average hotel. The room was beautiful and the location was great! It was very clean and spacious. However, I ended up sleeping on the pull out bed and it was not comfortable at all. We have stayed in large groups in other hotel rooms and used […] the pull out beds with no problem (obviously not as comfortable as a bed, but not terrible) This bed was not comfortable at all. The hotel is about 10 minute walk to the beach and they provide you with cards to get free chairs and umbrellas. Read more

Genuine Hotels.com guest review

The decor at the Boulan is truly ridiculous. I have no idea to whom they are trying to cater with tasteless silver sofas, gaudy mirrors, and silly accoutrements. On the coffee table there were silver chess set pieces standing about 2 feet tall. It was a suite of rooms full of visual pollution.

Genuine Hotels.com guest review

staff was great, rooms are awsome! A must go to!

Genuine Hotels.com guest review

The regular room in the hotel is good- king bed, furnished terrace, sofa bed, spacious. We got 4 rooms in this vacation. One of the room was, however, not only much smaller with dirty balcony, but also only with one queen/twin bed and sofa bed. The staff was not able to switch us to a regular room. So be careful, you may pay for a worse room with the […] same rate. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Extremely friendly staff....valet parking expensive

Genuine Hotels.com guest review

The room cleaning sevice could have been better. After 1 week the stains in the bathroom where still there!!!

Genuine Expedia guest review

My mother & sisters picked this place for our annual Sister's Trip to South Beach. I was concerned about staying farther away from Ocean Drive because we love to eat & club down there. This hotel was absolutely stunning!!! The one bedroom with terrace balcony made us feel like rock stars! There was a huge wall length framed mirror in the living area. […] The 2 baths were nice-one of them had huge long 2sink vanity with double drawers. Apart from the roomy, ultra chic room, The STAFF were all almost doting & helpful. They were polite & friendly & made us feel extremely welcome. We will always stay at The Boulan when we go back to South Beach!!!! Read more

Genuine Expedia guest review

Conceptually the hotel/condo can be wonderful when it is finished being built. There isn't a restaurant or bar in the hotel. Restaurants and shops are not yet built. The street it's on is under construction. The parking lot doesn't belong to the hotel. Its advertised as a beach property but the beach is two blocks away. They do have loungers and umbrellas […] on the beach at Collins and 21St. You have to bring towel from your room to beach or rooftop pool. The towels are very small for beach towels. The rooms are small apartments with terraces or Patios. Loved the Patio and the extra half bath and washer/dryer. Read more

Genuine Hotels.com guest review

Very friendly, helpful staff. This was our second time there. The condos are better by far than most hotel rooms. Great location. Will be back again.

Genuine Expedia guest review

one of the best rooms in south beach for the money.....not the typical "shoebox south beach room"....I have stayed in miami beach many times and you cant beat the location, limited parking hassle, and quality of the rooms......no room service, but OK with me.....I will be back here again for sure....

Genuine Expedia guest review

Jackhammer construction is loud and early in morning. Hotel is still under construction in parts but very nice.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Excellent location in what I think is the best part of south beach. Besides the hotel and the rooms are modern and beautifully designed. I will really considered with an average rate.

Genuine Hotels.com guest review

It was great, the only problem was that the phone system is completely not functional; if someone called the hotel to speak to my room, they could not transfer the call....and that's IF they actually answered the phone. Aside from that, beautiful Hotel, great location!

Genuine Hotels.com guest review

Check in 11/23 Check out 11/26 Number of people:4 - booked prepaid room with 4 people even though we were 3. - first room experience on 11/23 had sofa bed broken, no phone, no tv, no DVD player, no cushion on deck chairs - had to sleep on floor since management couldn't provide spare bed or alternate room for first night - Robert is an exceptionally […] rude and unprofessional manager, promised a change as we waited for 2 hours the next day for an alternate room. - Maintenance, house keeping and bell boy entered the room without permission when I was in the shower/changing. - Alternate room provided on 11/24 AGAIN had the same issue with the bed and was unusable. Had to wait another hour at 11:00pm so that we could get a room that had a working bed. Had to cancel plans for the night as we were waiting for a new room. When we pay a premium rate, we expect good service and a nice hotel experience.We travel very often and this is by far our worst experience in terms of management and service.However,Maria the manager there listened to us during check out and we were finally reimbursed half of the final amount.But overall,I am not sure if I will return to Boulan. Read more

Genuine Hotels.com guest review

We had a great extended weekend at Boulan. This is not an ordinary hotel, and I think most of the negative reviews are due to wrong expectations rather than the quality of the service provided. Boulan is great if you: -Want to cook and do your own laundry -Do not need or expect full service provided at a regular 4.5 star hotel -Happy with coffee/tea, […] OJ, yoghurt, and a bagel for breakfast -Want to be close to but not right on the beach or among the nightclubs and bars Boulan is not the best choice if you: -Need full room service -Want a full American breakfast -Are looking to party with other guests -Want to be on the beach or right among the nightclubs/bars Our room was considerably bigger than an ordinary hotel room, with a full kitchen and washing machine and dryer. Utensils were largely lacking (there were glasses, plates, and two pots, that's it). There is a nice roof top pool with a hot tub (was not hot last day), a courtyard were you can enjoy the complimentary (rather basic) continental breakfast between 8 and 10 am. There is no bar or restaurant on site today, but there are plans to add this in the future. Boulan have designated beach chairs and umbrellas on the beach. We did not experience the problems mentioned in other reviews regarding fresh towels etc. Fresh towels (both for beach and for the room) were delivered daily, bed was made daily, etc. Wifi OK. Staff was friendly and helpful. All in all - a great stay, expensive but everything on South Beach is. Read more

Genuine Expedia guest review

Needs a restaurant

Genuine Hotels.com guest review

I used to live in Miami and was not familiar with the hotel, but the location by the Setai and W hotel was great so I booked. At midnight 3 men were at the desk to check me in. It is condos with some rooms for the hotel. Men at the desk extremely nice and helpful. Internet is free, you get and actual door key (not card). I couldn't believe the room […] when I walked in. Not the average condo/hotel room. Amazing decor very similar to the W hotel. Half bath in entry &washer dryer! Long corridor to full modern kitchen with wine fridge &dining for 6! Living room:awesome silver tufted chairs &couch. Flat screen living room backs to flat screen bedroom. soft king bed with cool modern painting above. I wanted to steal all the furnishings to take home! Desk, huge walkin closets, huge bathroom w soaking tub &walking shower. Toilet in separate room. Layout a little odd in bathroom &some signs of disrepair but didnt bother me. terrace left something to be desired bc no view, side wall blocked out any view of busy Collins ave, but I wouldve liked to see. solo, I felt I couldn't use all the amenities offered, but for couple wanting to entertain &be near the hottest clubs, great! Its not on the beach but you can be there in 2 mins. More quiet ritzy area of Collins. More likely to see very wealthy locals &maybe celebs vs tourists &college kids further south (below 16th) on Collins. Def recommend Read more

Genuine Hotels.com guest review

Overall the hotel was nice and convenient with excellent customer service, however 2 out of the 3 nights I stayed there was no AC and it was 86 degrees out which I didn't find to be acceptable after having paid what I did each night.

Genuine Hotels.com guest review

The room was a little dusty and the air condition in the building worked 2 out of the 5 days of my stay.

Genuine Expedia guest review

Not a traditional hotel. It's more like a luxury apartment house. We had a very comfortable stay and will be sure to book there again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Nice condo and great staff! Roof top pool off the hook sexy!

Genuine Hotels.com guest review

At the entrance of the hotel, the reception usually has 02 people in one day and one at night, so with little security. The continental breakfast place is inappropriate. One day been waiting for my car and a street walker came through the front door and went to the cafe and got some food. The pool is on the terrace, has a nice view, but there is no […] bar service. The room we got was great for the size, there is microwave, oven, hob, cooker, two television, a desk, a couch, large bathroom, etc.. The cleanliness of the room was not good. It has wi-fi. Read more

Genuine Expedia guest review

Our entire experience was AMAZING! The entire staff was great! The rooms are beautiful as well as the roof top area. Everything is clean and well kept. We cant wait to stay there again.

Genuine Expedia guest review

Pros: The rooms were big and spacious. Cons: The room only had 1 key and allowed you to only go to that floor. We had problems going to another floor where our friends were on.

Genuine Hotels.com guest review

Had the best time at this new and upcoming hotel, the staff was BEYOND accomodating, can't wait till my next stay! A must see if you plan on staying in Miami Beach!

Genuine Hotels.com guest review

The Boulan is a beautiful well thought out home from home for discerning travellers. Designer rooms, fully loaded kitchen, flat screen tvs, top end furniture. It comes though without the huge price tag! We stayed on the 3rd floor (rm 311). The rooms are immaculately clean and much larger than a normal hotel. The Boulan is really a set of condo's (high […] class) with an impressive and friendly staff at the front desk (Robert & Bruna) who answer all questions and seem to love what they do. The building has the most gorgeous rooftop pool with lounge chairs for sun worshippers to boot! You really have to see its design. Boulan is a 3 minute walk to South Beach and is located right next to Ocean Drive. We drove and valet parking is $32. Daily and you take your vehicle as many times as you like with no additional charges. My wife, six year old loved the place as did I. As Arnold Schwarzenegger may have said ' I will be back!' Read more

Genuine Hotels.com guest review

The room/condo was large with a separate bedroom and livnig area (two TV's,). The staff was friendly and helpful. The beach is only a block away and made for a great sunset swim in the warm water. Superb dining is about 6 blocks away and it is safe to walk after dark if you stay on the main streets. There is a Walgreen's one block away. Cab ride from […] the airport is about $35-$40. My only complaint is the poor condition of the bed. The matress sagged so much we had to put a pillow in the center to fill the hole. There was a sliding door that separates the bedroom and bathroom that was off its track, but that didn't bother us. Overall, this is a great lower cost option if you want to be away from the craziness of SB but close enough to visit. Read more

Genuine Hotels.com guest review

I had a good time everything was great I just need to back late fall.

Genuine Expedia guest review

loveddd it !! :) we stayed in a beautiful room! the pool and hot tub is on the roof and at night it was very romantic :) The only problem was parking, everytime you valet your car and wanted to go back out you would have to pay 15$ everytime u wanted your car back and the guy behind the counter was not to pleasent at all! He was rude about the situation […] and when it came down to helping us understand how it works. We payed the valet guy also and he basically snatched the money out of my boyfriends hand as if we were going to take the car and not pay :S weird.... Read more

Genuine Hotels.com guest review

This Hotel was Beautiful, the furniture was modern, it was very spacious and clean. The ocean view that they advertise is false, the only view you can get of the ocean is from the roof top which i have to add how amazing it is especially if you enjoy laying out by the pool. The only Balconies I saw where in the Pent house suites. The rooms have a washer […] and dryer that really comes in handy along with the full kitchen. The 2 Front desk clerks Michael and Armando where awsome. My Experience in this Hotel was Great Besides the experience I had with the Hotel Manager, If you can avoid the Hotel Manager as much as possible you will def Enjoy This Hotel. MANAGEMENT IN THIS HOTEL HAS NO PROBLEM LOOSING CUSTOMERS ! Read more

Genuine Expedia guest review

this is not a hotel, it's a condominium development. we were looking for just that and it met our expectations there. the condo overall was great. the housekeeping staff (if you call them that) was friendly. the only issue we had was on the first day, where they hadn't provided face towels and had actually run out of them. not a huge problem, but notable. some […] things i would have changed if I could have: (1) just a little less square footage on the bathroom and more for the bedroom (2) remove those hideous silver sitting chairs in the living room (3) add some color to the units, not just white, white, white. overall great stay. pool and pool area were fantastic. building was clean and quiet. location is perfect. parking, well you know how that goes on south beach... Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Beautiful hotel/condo! The sofa bed was not comfortable, but did not expect it to be. The bed was much better. We had great experience, loved the modern design, kitchen, pool etc. Staff were very nice, will recommend to others.

Genuine Expedia guest review

I truly enjoyed my stay at the Boulan Hotel. I will be staying there every year that I'm in South Beach. Loved it!

Genuine Expedia guest review

Enjoyed a lot and reconmrnd to all my friends

Genuine Hotels.com guest review

Enjoyable friendly staff

Genuine Hotels.com guest review

The staff was accommodating and courteous. There was always someone at the front desk whenever we went by, day or night. Our room was very nice, and the bathroom was well lit and spacious. We had some issues with the air conditioning, but as soon as we told the front desk it was fixed promptly. The pullout bed on the couch we had though was awful, it […] was half broken when we got there, and our friend ended up sleeping on just the couch during the rest of our stay. The rooftop pool was very nice, as was the lounging area around it, and though it is not beachfront, a short walk a block across the street gets you there and the hotel has umbrellas and lounges there. My only other complaint is that the dishes were dirty when we got there, and there weren't a lot of them. Overall though, well worth it and would stay again. Read more

Genuine Expedia guest review

Listen, if you understand that it is a condo hotel and not full service you will not have a problem. I also noticed small complaints people had seem to have been fixed. You feel like you have a condo on the beach. It was awesome for inviting friends to spend some time with us. The only downside would be that it's not beachfront. Still a great stay. […] Will definetely be back! Read more

Genuine Hotels.com guest review

It was exactly as I expected from a Condo-Hotel unit. The accommodations are not at Hotel level, for instance there is no pool attendant, no music at the pool and no drinks/food served at the pool. But the room is huge, has a full kitchen, separate living room and bedroom. Very comfortable for extended stays and very nicely decorated. Also since it's […] right across the street from the beach and close to Lincoln road, it really has a great location. I highly recommend this hotel:) The only reason I didn't give 5 stars all the way across was because the A/C was not working when I first checked in but they had that quickly repaired. Read more

Genuine Hotels.com guest review

We stayed in a one bedroom suite with 1 1/2 bath, fully equipped kitchen and washer/dryer. We had assumed it would sleep 4 adults comfortably but the pullout couch was small and uncomfortable. We asked for an additional bed and immediately had it delivered to the room. Everybody we dealt with was extremely friendly and accommodating. We would definitely […] stay there again, but chose a different room or suite layout. Read more

Genuine Expedia guest review

If your primary objective is to have a superior room in the heart of South Beach ...then this hotel is for you. Condo -sized clean rooms with outstanding bathrooms at a reasonable price. Some travelers may not like the fact that there are not any restuarants in hotel. This would be a minor inconvenience as you are surrounded by excellent hotels within […] walking distance that DO offer the hotel restaurants. The Boulan WILL eventually have on premises eating options in the months to come as they are currently working on establishing same on the ground floor. I would expect that once this detail is addressed in this fairly new facility, then the room prices will likewise increase. As such, travellers might want to consider taking advantage of these rooms right now which present consistent with the photos on the website. Read more

Genuine Expedia guest review

Great hotel, tastely decorated, good location friendly staff, worth the money.

Genuine Expedia guest review

Perfect standing and overall quality for Boulan Hotel. To be recommended

Genuine Hotels.com guest review

The Boulan is a great place for an extended stay of a week or more. It has all the amenities, washer/dryer and full kitchen that even has a small wine refrigerator.

Genuine Expedia guest review

I was pleasantly surprised by this "hotel". I couldn't find any information about it, but booked the rooms at a time when the hotel I wanted to say in was almost twice the price. The rooms are very large, the bathroom was also very large with a huge modern tub and large shower, and two sinks. My room has a great balcony with views of the beach, and […] there were additional comforts of a full large kitchen, large fridge, dining room and large living room with very modern funky furniture. I loved having the kitchen to make a nice breakfast in the morning, and having the extra room was also great. There is no restaurant in the hotel (looks like one is opening in the building soon). There were also not many amenities in the room (no wash clothes, only hand towels and large towels). My tissues ran out and they did not replace them, and limited bathroom amenities too. Besides this I would absolutely choose this place again just knowing I had to bring my own toiletries that I do anyway would have been helpful. Read more

Genuine Hotels.com guest review

Fantastic room and hotel!

Genuine Hotels.com guest review