Prime Hotel

i booked this hotel with mooonths in advance specting to have a great vacation and beaing able to get back to my room at night and rest peacefully, not the case, when i got there, they told me i had to go to the other building to get to my room, " the bronws hotel" bcs thats where the hotel was booked, i was at that moment not going to deal with it […] i was on vacation mode come on, then i get to my room and it was an ooold buiding nothing like the pictures, i went back down and ask what was going on, they said pictures on tho website are wrong and they had already sope to hotels.com and expedia to have pictures removed, i explain them it is not my fault and to give me something better, the girl at front said didnt have anything else availiable, but i was more than welcome to look into moving to another hotel in the area, i was like " seriously is music fetival week, there was no way i was going to be able to find anything else around", so she said well they only thing i can offer is a late check out, free of charge, " oh great i have a crappy room and now im ging to have a late check out, thats going to make me feel sooo much better, yeah right, room was old floor in bathroom was dirty, but this is not it, there is construction going on next to the hotel, that was my beatiful view and morning noises not birds singuing or the water at the beach, but drilling, yelling, trucks pulling out, this has been the worst experience in hotels, especially a "4 star hotel", not happy at all, hope if anyone is staying here dont go to the same issue, pictures need to be removed and put the right ones so we dont spect to get to a beatiful place and find this old buiding nothing like it looks in the pictures, very very disappointed Read more

Genuine Hotels.com guest review

Prime 112 is one of our favorites.  We enjoy it nearly every time we are in South  Beach.  However, the “Prime” hotel above it is not worthy of its namesake.  At best it is a restaurant after-thought, and at worse is noisy and overpriced.   Our first clue was that when we were attempting to check in (located in the middle of the very busy restaurant) […] the attendant was discussing lost car keys with another hotel guest.  We too would have our issues with the car valet service.     Checking into Prime is not like checking into other hotels, you and your luggage are right in the way of a busy restaurant with innumerable waiters and dinner guests dodging you and your pile of luggage.  The hotel elevator is reached essentially through the kitchen hallway.  Odd.     Parking is not odd, it is a disaster.  You are using the same valets as the surrounding restaurants.  Once we checked in we planned to leave immediately for an evening function.  We asked (and the hotel agreed) to keep the car close so we could execute the quick turn around we needed.  This humble request has been honored at hotels around the country, without a hitch.  But it was too much for “Prime Hotel”.  When we came back down to get the car, not only was it gone, it took them literally 35 minutes to get it.  We were told they would try and get us a discount on the $36 parking fee, but later we were told that this was never going to happen and there was no concession they could make.  If I am paying $36 dollars additional to park at my hotel, I at least expect the car to be promptly delivered.  Prime Hotel could not do so.   Things got worse.  The lovely room pictured with a balcony that we thought we purchased, was nothing like our room.  Instead, we got a room overlooking the outdoor dining area and a 4'x4 slab balcony with tiny chairs and a petite table.  The diners looked up at us and we down at them.  Bon appetit y’all.     But the real problem with that room was the restaurant noise which includes not Read more

Genuine Hotels.com guest review

Incredibly popular steakhouse, and very good food. But the hotel is just an afterthought for the owners of the restaurant, not a focus. There isn't even a clear entrance to the hotel, we arrived at 10PM when the restaurant was full, and couldn't find the hotel registration desk because it was hidden among the dining tables, next to the packed restaurant […] bar. Same thing happened to other guests the following night who had a bunch of luggage with them, very inconvenient to check in. There is no hotel lobby, you walk through restaurant to get to your room (hotel room is very nice though). We asked for towels, and it took over half hour for them to send some up. I ordered a drink from the bar to be sent up to the room, and it was $35 after their service charge! For one drink! The nice rooms don't make up for the fact that this hotel is really just a collection of rooms above a busy steakhouse. Would not stay here again. Read more

Genuine Hotels.com guest review

The hotel was nice just to look at and lay back. They had a remote that was suppose to control everything from the TV, DVD, Ipod, etc. Unfortunately the remote did not work. The TV kept going out. The Ipod feature did not even work they had to bring a clock radio with Ipod capibilty. After all that I did not even bother using the DVD. The bathroom had […] small ants crawling everywhere. The pool should not even be featured as an amenity becauseit is only two feet deep. The pool should be labeled as a baby pool. When I swam laps my had dragged across the bottom of the pool. There is no gym or business center which was kind of disappointing. The balcony tables and chairs for the room were full of rust. The best overall feature of the hotel was having Prime 112 below the hotel. Read more

Genuine Expedia guest review

The hotel offers NO amentities. It is a hotel (small boutique hotel) above a crowded and loud restaurant.. It is in the very south side of South Beach; not a great location. The hotel staff is NOT accomodating, and not friendly. Room is clean and modern....but I prefer hotel that offers breakfast, coffee...some amenties. I would not stay again..... […] ........ Read more

Genuine Expedia guest review

Once we were finally in our room, the previous tenant still had items in the safe! The manager let him into the room while our friend was napping! Also "room service" took a full hour because it was just food from local restaurants delivered as take out. Lovely room, bad service.

Genuine Expedia guest review

Sadly after paying for a trip of a life time, the room smelt of steak as it had a restaurant directly underneath and the smell of steak wafts in, but unfortunatly the young lady (i think her name is Jenny) that greeted???? us was rude and non helpful. We arrived early and it was to her an inconvenience, and she offered no assistance, Sad becuase the […] actuall fit out of room was very good, but the other factors out did this. Read more

Genuine Hotels.com guest review

Got at good reception by a nice lady at the reception desk.Very nice rrom and fancy bathroom. Difficult to get rid of your car there - unless you use the valet service. The reception is in the middle of a restaurant and you need to walk zig zag through the entire restaurant between tables to get to the elavator. Noisy street outside with people coming […] / going to the restaurant. Read more

Genuine Hotels.com guest review

Die Silvesternacht in diesem Hotel verlief leider nicht ganz wie erwartet, da wir im Gebäude nebenan ein Zimmer bekamen, was genau die Anschrift besaß aber leider nicht das beschriebene und bebilderte Hotel war. Auf Nachfrage wurde uns erklärt das jenes Hotel doch das gebuchte sei und das erhoffte und beschriebene doch den Eingang auf der anderen Straße […] und somit eine andere Adresse hat. Trotz das dass Zimmer sauber und niedlich eingerichtet war doch eher eine Enttäuschung. Schade Vor Buchung bitte abklären wo man landet und nicht von dem schönen Eindruck durch die Bilder täuschen lassen. Read more

Genuine Hotels.com guest review