3.6
out of 5
Good
(204 reviews)
(Neighborhood average
3.6)
Hotels.com Guest Rating
Hotels.com Guest Rating
TripAdvisor Traveller Rating
First of all Tamara was the best. She works the front desk at the hotel - super friendly and helpful. The photographer who takes the pictures was great.... The rooms are OK they need a paint job here and there, the carpet probably needs to be replaced and the bathroom needs updating - the tub was not spotless. However, the room was absolutely fine. It was clean, the bed was comfortable, the air conditioning worked - everything that I needed was there. BUT...being in the front room on a Saturday night meant little sleep. It was very noisy. If I am there to party then the front room is OK but I was there on a conference so the sleep was critical. I am not sure if the rooms further back are less noisy but I expect that they are less noisy. We were literally on the street. This is not the hotel's fault but just a fact of being on Collins. It's probably a warning for any hotel on Collins, not only this one. except for the highrise hotels around 16th street. I was a little disappointed that there was no coffee refill daily. Not sure if it policy or just a bad day for staff. The kitchenette was nice to have but we did not use it. Overall, it's a reasonable hotel at a reasonable price. The hotel and rooms need updating but they are very acceptable. If you want peace, stay off Collins. If you don't mind some noise, this is a fine choice - service is very good. Fine hotel. Friendly staff. Noisy location but that's true of all the hotels on Collins. Book it - no need to worry. by a Hotels.com guest on 11/11/11
