Congress Hotel South Beach

The hotel was so bad we left early. There are many fees besides $35 valet that took 20+ mins. and resort charge that are a surprise upon check-in. It costs $25 if you don't return all room keys and $100 if you check out early among other things. Hotel manager was arrogant and not helpful about our room even though I had requested quiet room on reservation. […] There was loud music from restaurant below, car horns & sirens until 2am. The next day we switched rooms and was quieter, but the most uncomfortable bed I have ever slept on - barely a sofa bed mattress. Couch was extremely uncomfortable too. You could feel bar supporting the thin cushion on both. The bathtub faucet had a major leak, you could see crumbs at the base of cabinets, something nasty was spilled on the floor and our room wasn't vacuumed on second day. It was worth the $100 penalty to leave this hotel and stay at the Marriott. Read more

Genuine Hotels.com guest review

THE HOTEL WAS NICE ;HOWEVER THE SERVICE WAS TERRIBLE. THEY MADE US WAIT 2 HOURS FOR A ROOM TO BE READY WOULDNT ALLOW US TO CHECK IN OUR BAGS OR ANYTHING. IT WAS A TERRIBLE.

Genuine Hotels.com guest review

Horrible ... There customer service sucks !!! ... Never any house keeper, hours waiting for clean towels. && breakfast was bagels & cream cheese

Genuine Expedia guest review

Horrible experience at this centrally located beach front hotel. The room I booked wasn't the room I was given. Be wary of booking here and of their description of a room with balcony - they do not guarantee a balcony but they take your money for one. The rooms air conditioner dripped all over my vintage '72 Louis Vuitton luggage! The management was […] lousy and indifferent. The front desk had a attitude I could've done without. The room was bangin' all night with really good House music. That was the only saving grace! I'll never stay on this South Beach strip ever again! Read more

Genuine Expedia guest review

The hotel staff were not the least bit helpful. Paid $12.50 per day/per person for housekeeping and it was non existent. One day the housekeeper left the door unlocked. The pool is beautiful. It is right on the strip which is both a positive and a negative. It is loud, noisy and crowded, But this is South Beach. If you want quiet do not stay at this […] hotel. You are directly across from the beach which is beautiful. Overall the hotel was a disappointment. Read more

Genuine Expedia guest review

Service was not good! The bellboy was sent to bring towels and toilet paper to room. ALL of the beach chairs by the pool were ripped! And they never had towels available for the pool. The pool washroom smelled like urine, was disgusting, and obviously not cleaned in weeks. Housekeeping only came in to make beds and take out trash. The first day housekeeping […] didnt go to room til around 5pm! The place was never swept or vacuumed. The elevators were all requiring service. It took for ever to get from the 1 st floor to the second floor, and the stairs ere locked so there was no way around the elevators. The only positive thing about the hotel is its location. Read more

Genuine Expedia guest review

I was very unhappy with the cleanliness of the hotel. The air went out just about every night & it made the room muggy & stinky. I would never stay at this hotel again nor would I recommend it to anyone.

Genuine Expedia guest review

I arrived at the hotel and was told that even though I had requested multiple times to be as close to another room as possible, I would be in a separate building. The woman at the front desk said I had been upgraded. I walked into the room and it was clear that guests had repeatedly used that room to throw parties. It was trashed. The carpet was covered […] in stains from people spilling drinks. The futon was covered in stains as well. (The room was also supposed to have a pull out couch, not futon). The curtains had cigarette burns on them and the bathroom door was off the hinge and unable to close all the way. The room was also missing several items such as an alarm clock, safe, iPod docking station and blow dryer. The kitchenette area had not been wiped down nor had one of the chairs which was covered in sand still. The refrigerator was also empty and not stocked. Several glasses and silverware were also apparently missing. The room did have a large balcony (which is why I believe it was considered an upgrade to them). However, it was the only balcony without patio furniture. The service staff was not very accommodating either. I had to call the front desk as well as housekeeping several times to get extra towels and sheets for the futon. I was asked once if I wanted beach towels to which I replied yes and never saw them. The only good things about this hotel were it's location right across from the beach, the complimentary breakfast and the rooftop pool. Read more

Genuine Expedia guest review

Pros: 1. Close to beach 2. Resort fee covers a basic breakfast (3 pancakes) and a beach chair with a cushion and beach umbrella 3. Located centrally to most lounges Cons: 1. They did not have a do not disturb sign in the room. I called housekeeping and the front desk and requested to not be bothered. I eventually got a do not disturb sign, and a young […] man barged into my room at 230pm without announcing himself but was blocked by the chain. Luckily I was awake and he claimed to have been there to refill the minibar which I did not even touch. At this point I went to the front desk and they didn't seem phased. 2. Towels were dirty, walls were stained, white couch was FILTHY, bracket for safe was broken, ironing board was broken. And I was told my room was newly renovated. 3. The door to the retro building where I stayed was located in a relatively dark alley. This door is supposed to only open with a room key but the mechanism broke and it gave anyone access to the elevator- which had no camera. 4. No security here whatsoever 5. Bathtub was stained 6. Housekeepers kept bringing dirty towels I typically do not review places because I tend to agree with other patrons, but this place was terrible. The experience in south beach was great but this hotel was terrible from my experience. Never again will I stay here, especially since the hotel completely disregarded my complaint about their employee barging into my room- unannounced. One knock and he opened the door. Read more

Genuine Expedia guest review

Bummer! I was traveling solo and the hotel service was TERRIBLE! The location is close to the beach. Loud music from nearby bars can be heard into the early morning hours, 6am. I was overcharged resort fees and got no help or response or warmth from staff when I called to have the money refunded. Nobody could help me. All in all, the location was good […] but the service and staff was a major dissapointment. I will never stay at The Congress Hotel again. I love Miami and will be back soon! Read more

Genuine Expedia guest review

The place was horrible and the service was even worse. They did not have my room and put me in a horrible lower room. They were not apologetic and the room was disgusting.

Genuine Expedia guest review

The room needed new carpet and couch was stained, Cheap furniture. Don't pay for ocean front because it's not really ocean front, More like party front because you get hear the SB strip all night long. There was no book in the room to explain amenities, (probably because there were none, except the roof pool which was tiny but did have a nice view) […] . Read more

Genuine Expedia guest review

I have given this hotel an overall satisfaction level as 1 because there is no "0" to select. - There were two font desk staff and one of then just didn't care or now how to provide customer service (which means the management just don't know what customer service means). - We stayed for 4 nights and during that time we had to call the front desk on […] several occasions to clean the room, replace our bed linen, provide toilet paper, change our towels, sweep/vacuum the sand off the floor etc. - I insisted on the second day that some one come immediately and they finally send one person who forgot to provide us toilet paper and towels. - We had asked for beach towel and they were out for two of the 4 days we were there. - We asked to speak to the Manager and was told by the desk staff that they didn't know how to contact the Manager (sad but I laugh my a$% off thinking this is a joke). - The restaurant on Ocean Drive is a big rip off and we had bad service as well...one night we waited up to one and half hour for our meals. The Manager at the restaurant said the chef was not satisfy with the meal...ahhhh what about the customer. No food was offered to us during that time and every time we asked the about our food, they kept telling us in a few minutes. I was so DISGUSTED and DISAPPOINTED at this level of service. Never again will I go to Ocean Drive to stay or to eat. You get a BIG UGLY ZERO for this experience. Read more

Genuine Expedia guest review

Check your bill when u check out.. They charged for extras that we didn't had used.

Genuine Hotels.com guest review

Pessima esperienza. Siamo stati 8 giorni dal 28/12/11 al 5/1/12. Numerosi rilevanti problemi riscontrati nella camera assegnataci, ad esempio: pessimo odore di muffa, materasso sfondato, impianto di condizionamento non funzionante, lavandino otturato e molti altri. Inoltre vi è moltissimo rumore nella strada sottostante e non si riesce a dormire. Infine […] tutto il personale è scortese e poco competente. Pulizia pessima. Vivamente sconsigliato a tutti. Definitely a very bad experience. Read more

Genuine Expedia guest review