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Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
The hotel will be renovating from 1 May 2013 to 15 November 2013 (completion date subject to change). The following areas are affected:
This information supersedes all other information in this property's description that relates to these amenities.
Continental Breakfast - A continental breakfast (surcharge) is served daily and there are also scheduled Happy Hours in the dining venues.
Vesper American Brasserie - Request a table al fresco, and greet the day with a warm espresso by the sea. As night approaches, Vesper transitions into an elite dining spot, with seating options inside the dark, rustic brasserie or poolside accompanied by salty air and candlelight. American wines and mood music set the scene for a well-rounded dining experience at South Beach's newest hot spot.
Lucy Cantina Royal - Enjoy Lucy's laid-back setting and order up a few fish tacos to match. Stunning views of both the ocean and the Shelborne’s poolside playground go swimmingly with a casual lunch or a sunset dinner. Indulge and stay a while.
The choice is between the best of both worlds with the waters of the Atlantic and the hotel's oceanfront pool. Guests find the perfect private cabana in the sun near the resort’s newly renovated infinity pool. All cabanas are equipped with 32-inch flat screen TV, wireless Internet access, seating area, private bathroom with shower and independent air-conditioning. A unique opportunity for relaxation in seclusion while remaining amidst the action.
During the day, guests of the Shelborne South Beach are invited to relax and enjoy private sunbathing on the secluded Mezzanine Terrace sundeck. The hotel fitness center is located on the Mezzanine level and features state-of-the-art workout equipment.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Due to renovation works, the hotel front gate is blocked off. All guests can enter the hotel through the 18th street side.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This guest did not leave a comment.Genuine Hotels.com guest review
Bad service Dirty roomsGenuine Hotels.com guest review
"Hidden Fees!!"
Beware the resort fees if you book this hotel! They will charge additional fees that are not listed clearly! There is some fine print AFTER you book. I sent clients here telling them all was prepaid except mini-bar, etc., and they were forced to pay these fees without warning on checkin. What's worse is the hotel would not allow me to put it on my card […] after my clients were forced to pay! Read moreGenuine Hotels.com guest review
"Horrible rooms , disgusting condition"
Be careful with this one , they stick you in a room worse than a motelGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Dirty and dingy rooms"
What a mess. Had to switch rooms bc the room was totally decrepit. I can't believe people rent from this place. Bathroom was old and dirty. Even second room was bad. Some rooms have been renovated but not ones offered to me. BAD SPOTGenuine Hotels.com guest review
"Rooms different than advertised"
Got an old room, smelled like cigarettes and immediately checked out-was not happy. Relocated to different hotelGenuine Hotels.com guest review
"Very Bad shower!"
The shower will change very hot and very cold in random moment! The room is not the same with the photos on websites especially the very bad bathroom (broken shower tub)! Service of info center is good and house keeping is kind, but not the front desk. Since the traffic of this hotel is good and popular so they dont care how long let you wait and how […] bad their their quality is. They still have full of travelers to live in because they focus on "outside" and "website" looking! Very not satisfied for this stay! Read moreGenuine Hotels.com guest review
"SUCH A LETDOWN!!!"
I was traveling to Miami on business with a colleague and was suggested by a colleague who lives in Miami to stay at the Sheborne because she had been there recently for a party at the bar and liked the ambience. I booked both our rooms from Hotels.com. We arrived late Friday afternoon so both the outside and the lobby were buzzing with people. We were […] both placed on opposite sides of the hotel. Then I arrived to my room, I was astonished. The carpet was stained and ragged, the kitchenette furniture was chipped, there was big hole in the wall above the doorway, and the white walls were dirty. The ONLY redeeming quality of this room was that it faced the ocean so I had a beautiful view of both the pool and the beach. My colleague had a similar experience in his room, but he did not even have a good view. Room Service is only for breakfast so if you want to eat anytime later, you will have to find a restaurant who delivers. The staff, except for one maid and a bartender at the outside restaurant/bar who were the friendliest people, left ALOT to be desired. More times than not they were aloof and did not go above what they were supposed to do their job. I left a jacket at the desk for 2 days because I was running an errand and forgot to pick it up. when I remembered, I asked the concierge and the first thing he said was the hotel is not responsible for personal property, before he even looked for the jacket. I was extremely disappointed by my experience. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Shelborne SB-Poor Service/Bad Room"
It took 4.5 hours to get a room. Checked in at noon and told check-in was 3pm and could only get a room at noon if I paid add'l $50. Came back at 4pm and still no room available (unclear how room was available for a $50 fee at noon but no room available at 4pm). No room provided until 4:30pm and room finish looked decades old.Genuine Hotels.com guest review
Response by Shelborne South Beach Our policy is if you would like to check in early it is a $50 fee, based on availability. The person you spoke with at the front desk was probably stating our policy, prior to checking if the room was available for early check in. I do apologize about the miscommunication regarding the status of your room and that it was not available at 3pm.
"Seen better days."
Typical South Beach hotel - looks good from a distance, up close needs some TLC. Negatives - my bed was too short - I'm 6 ft tall and my feet were hanging off the end. AC system was ancient and barely worked. Door looked like it had been knocked off its hinges before being re-hung, leaving large gaps to both sides. Minimal soundproofing, I heard far […] more of my neighbours than I'd ever have wished to. $25 per day compulsory resort fee - for this you got a continental breakfast, a happy-hour cocktail and wifi - but really I'd rather had the option.. Positives - super convenient location on Collins - close to convention centre, Lincoln Road Mall. Good communal areas, nice pool and accesss straight onto the beach. Read moreGenuine Hotels.com guest review
"Great Location Terrible Hotel Management"
Great location but both the phsical conditions and service is terrible. They renovated the lobby to give you a great image but the rooms are from 1970's and dirty. I had to call the security for the noise after midnight 4 nights out of my stay of 5 nights.Genuine Hotels.com guest review
Response by Shelborne South Beach Thank you for your feedback. I will notify management regarding your dissatisfaction with the service that was provided to you. I am pleased that you enjoyed our prime location in South Beach.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
