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Location.
Country Inn & Suites By Carlson, St. Augustine Downtown Dist is close to Old Florida Museum, Fountain of Youth, and Castillo de San Marcos. Also nearby are Lightner Museum and Flagler College.
Hotel Features.
Country Inn & Suites By Carlson, St. Augustine Downtown Dist has an outdoor pool, a spa tub, and a fitness facility. Complimentary wireless Internet access is available in public areas. There is a business center on site. Guests are served a complimentary breakfast. Additional amenities include a library, laundry facilities, and a fireplace in the lobby. Guest parking is complimentary.
Guestrooms.
The 54 air-conditioned guestrooms at Country Inn & Suites By Carlson, St. Augustine Downtown Dist include coffee/tea makers and hair dryers. Complimentary wireless and wired high-speed Internet access is provided. Televisions are equipped with cable channels. All accommodations provide desks and direct-dial phones; free local calls are offered (restrictions may apply). Bathrooms offer shower/tub combinations and complimentary toiletries. Additional amenities include irons/ironing boards and windows that open. In addition, amenities available on request include hypo-allergenic bedding, extra towels/bedding, and wake-up calls.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Guests are offered a complimentary continental breakfast.
An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"suites hotel nice this close to old town"
The hotel needs maintenance, not major things, just minor things. Sofa sleeper in room was really bad. The frame supporting the mattress had x wiring between the cross frame members. Almost unbearable to sleep on. The arms of the sofa were dirty from years of use without effectively cleaning. The lamp shade was broken and stained. Like I said, nothing […] major, just alot of minor stuff. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Close enough to beaches"
Hotel was not as nice for the money we paid, but it was alright otherwise. Likely won't stay again, regardless. Front desk staff were very friendly. Cleaning staff gave us some grumpy looks in the morning for some reason. TV signal in our room was very bad. Shower had very low pressure and it took the hot water a very long time to reach the room.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.We hope you enjoyed beautiful St. Augustine!
"Do not bother"
Little or no housekeeping...Had to beg for toilet paper and kleenxGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist Date 2/01/13 Country Inns & Suites 231 San Marco Ave St Augustine, FL.32084 To Whom It May Concern, I am sorry that you have concerns about your experience at the Country Inn & Suites by Carlson, St. Augustine hotel. Although it is never pleasant to hear when a guest is not satisfied with his or her experience, we do need to be aware of these situations. Our goal is to make the Country Inn & Suites by Carlson, St. Augustine hotel the choice for our guests while away from home. I will be sharing your comments with the hotel staff during our upcoming meeting as a learning tool to help us improve our performance and provide exceptional service to our guests. We want to be able to provide our guests with the best service possible, and feedback from our guests helps us to achieve that goal. I want to thank you for taking the time to contact us because your input is valuable to us. We hope we will have an opportunity to serve you again in the near future. Sincerely, Silvie Mcdowell General Manager Country Inn & Suites by Carlson, St. Augustine, FL
"a little old"
room smelled musty. room needed updating, rug was not so clean. sheets were clean bed was comfortable.Genuine Hotels.com guest review
"Not what was expected"
I have stayed at the country inn and suites on my travels from NY to FL. My accommodations have been great. I was truly unhappy with this hotel. This makes me think twice about staying in a country inn and suites again.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your unpleasant stay with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future
Toilet backed up both nights of our stay, overflowing the second night. Staff were appoligetic, but evening shift are not set up to address the problem indicating it would be corrected by staff in morning and handed us a plunger and towels. The public restroom adjoining the room was also out of serviceGenuine Hotels.com guest review
Hotel is getting a bit worn. No fridge in the room and the TV is a joke. The cookies were good but the breakfast was only ok.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist Thank you for providing us with your review. We apologize for the lack of quality in the breakfast, and the condition of our hotel. We assure you we are working diligently to improve our hotel so issues like this do not occur in the future. We hope you will return so we have the opportunity to exceed your expectations on your next visit.
Tv outdated had to change rooms as it stopped working. Basically clean but needs to be updated. Too far from downtown to walk pretty decent access to the beaches as bridge is nearby. Not up to usual standards but okay.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, St. Augustine Downtown Dist We apologize for the experience you had at our hotel. We are looking into making changes and updates so we can stay current and aligned with the Country Inns & Suites standards. We hope you will visit us in the future so we can have the chance to restore your faith in our hotel. Thank you for your feedback.
"Not brilliant"
This hotel is pretty tired. You can do better.Genuine Hotels.com guest review
"Stay was okay"
I was a disappointed in this Country Inn and Suites. I have stayed at them twice before but not this location. Very dated, not very clean, positives: comfortable bed, great towels, nice very hot shower! I will not stay at this location again and if I NEED to stay at another Country Inn and Suites b/c ther is nothing else in sight than I will... otherwise, […] there are plenty of places to stay in St. Augustine. Good luck. Read moreGenuine Hotels.com guest review
"Disappointed"
After reading reviews from others we expected a well kept, clean room. We were Disappointed to find other wise. The food was bad except for the Waffles. We slept well but won't return.Genuine Expedia guest review
"The broken down room not worth the money!!!!"
The bathroom needs an update. The shower was very short for my husband. You could also see where the bathroom above ours had leaked down and you could see where the walls had been torn apart. Then my child went to sit on the pull out sofa bed and fell through it. The staff came with 2 springs to fix it and some rope but, you would think that this would […] have been check out and fixed before we checked in because there were 2 adults and 3 kids on the reservation. What really upset me is that there were not any springs on the bottom of the bed and my son is 5 he could have really hurt himself. Read moreGenuine Hotels.com guest review
"Not impressed"
I choose the hotel becuase of location to attractions. The location was misleading. The room needed updating, The A/C vent was black from either dust or mold and the carpets were frayed. The bathroom also needed updating. I will NOT stay there again. Pool was very small. Breakfast was good.Genuine Expedia guest review
"NOT what I expect from a Country Inn"
I have stayed at Country Inn's before and have always been very pleased! However, I will NEVER go back to this one. The girl at the reception counter when we arrived seemed less than thrilled to be at work, nor did the girl who checked me out the next morning. I couldn't get the internet to work and it took several attempts at calling downstairs, before […] I walked down and found her just sitting there....the phone even rang when I was looking at her and she ignored it. The room itself was tidy and the beds comfortable, though the desk top was completely warped (could not lay my laptop on it...so warped it fell to one side) and I have seen truck stop bathrooms cleaner than ours.....There was old urine stains at the base of the toilet and floor (OBVIOUSLY there) and filth all over the tiles...like someone attempted to clean with dirty, black water and dripped it everywhere. I was so disgusted I showered with my socks on. As I mentioned..I have stayed at County Inns all around and have always been pleased with service and accomodations....this one would be fine if they would fire their entire staff and hire people who care about their jobs! Read moreGenuine Hotels.com guest review
"Decent location, hotel Ok for one night"
Hotel was in a good location - close to historic district. Breakfast was a little crowded - need to lose the waffle machine, too many people waiting around by the food. Pool was small, but sufficient. Oveall, hotel could use an update - i.e. new carpeting and updated bathrooms. It was fine for one night, but not for two or more.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
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