Hyatt Beach House Resort, A Hyatt Residence Club Resort

Wasn't very clean maid service was not very good

Genuine Hotels.com guest review

This is a smaller Hyatt property on the quiet side of Key West. It is a bit of a hassle to get anywhere but we determined that cab service works best -- $18 for 4 people and the wait for a cab is hardly ever more than 5 minutes. Construction on US 1 on the bay side caused some delays. The property itself is very nice. Limited tiki bar, lovely pool, […] great staff, well-kept grounds. Rooms are spacious -- 2 bedrooms with 2 king beds are a little rare in the Keys so that was well appreciated. Good quality linens and nice stocked kitchen. The best feature though is the screened in porch. We had leisurely coffee on the porch every morning and wine on the porch most evenings. We would defnitely consider staying here again for that one feature. Read more

Genuine Hotels.com guest review

This facility should have an exercise room on site with the best of equipment instead of telling us that we would have to go to another site to use theirs. Also, if we should have to go to another site, then there should not be a charge for the shuttle van. More local information and coupons/discounts should be offered upfront upon check-in instead […] of us having to ask for this information. The bottom line is that all information should be listed upfront and the hotel needs to have an exercise room/weight room on the site. Read more

Genuine Hotels.com guest review

Property was great -clean, comfortable, spacious - perfect for us!The only downfall was the distance from Duval Street-$20 cab ride in each direction for night trips downtown.

Genuine Hotels.com guest review

The property is beautifully landscaped and very lush. The young lady that checked us in was not overly friendly but acted professionally and competently. I was surprised to see that the parking area under the units is not paved but is covered in some type of gravel. Plan on carrying your suitcase as you can't roll it through it. There are multiple stairways […] for the 3 floors or you can use the typically slow elevator. The units are large, comfortable and decorated well. There were 6 of us, 3 couples, and we were all felt like there was plenty of room. The screened in balcony/patio was a favorite of all. The two king beds were comfortable with plenty of pillows. Those who slept on the sleeper sofa were surprised that it slept as well as a bed with no back pain for anyone. The cleaning/restocking crew missed leaving coffee one day and any wash cloths the next. The hotel office closes about 9PM, so make sure any requests you have occur before then or they go unfulfilled until you call again in the morning. We had a rental car so distance to things was not an issue for us, but I wouldn't want to stay here without transportation. Read more

Genuine Hotels.com guest review

We had a great experience at the Hyatt Beach Resort. The room more than met our expectations. The view from the balcony was absolutely beautiful...would definitely go back!!

Genuine Hotels.com guest review

This hotel was what I expected as far as the rooms go and property layout. The one thing I was not expecting is there are NO restaurants or bars on property as it's more of a time share property. We were there three nights and spent a lot of money on cab fare going downtow, but we did know the location before going. Just thought we would be able to […] get a little somethng on property. Staff was friendly and pool ares wasw very nice. Read more

Genuine Hotels.com guest review