Self parking costs USD 10 per day (a different rate applies for extended parking)
Valet parking costs USD 10 per day
Pets are allowed for an extra charge of USD 75 per stay
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Self parking costs USD 10 per day (a different rate applies for extended parking)
Valet parking costs USD 10 per day
Pets are allowed for an extra charge of USD 75 per stay
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
Staff was very nice Small clean hotel, wish it was on beachGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
A bit away from Duval Street + we got a room next to a washing machine that was making a lot of noise. Otherwise it was a very nice stay - great heated pool, pretty good breakfast (not the best i´ve seen but good) - large room, great serviceGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Great for a weekend"
First impression, nicely landscaped, clean. Pool nice, but not enough lounge chairs for people. First night we checked in (my wife and I), they gave us room 479., a handicapped room near all the a/c units rumbling on the other side of the wall where the bed is located. Rumbled through our heads enough to give you a headache and no sleep. We called the […] front desk that evening, they said to call back in the morning to switch rooms, in which we did and gave us a different room and a free breakfast for the inconvenience. The 2nd room was much quieter and we were much happier. If you stay here beware of room 479. Otherwise have a great time, they have a free shuttle to Deval St, where all the action is, this hotel charges 11 bucks a day to park your car there. Which we have never had to do before. Good place for a couple days, near Smather's Beach. Probably would stay there again., we had stayed at the Hyatt Pointe 2 years ago which we found quite a bit nicer. Read moreGenuine Expedia guest review
"Comfortable hotel"
I wish coffee was available all day and not just during breakfast. Not all jets worked in the hot tub. Concierge was very helpful.Genuine Expedia guest review
"Beautiful Hotel - Average Location"
Beautiful Hotel, Average Location - Uncomfortable Bed - Very Good Dining at Reasonable Prices - Ridiculous Parking Fee. The hotel was very clean, as was our room. I would have been 100% satisfied, had it not been for the uncomfortable bed (hard mattress & very stiff sheets) and the outrageous charge for parking (parking should be FREE.....just a "nickel […] & dime" approach to charging its customers. Read moreGenuine Hotels.com guest review
"can't wait to visit again!"
the hotel was really nice. the shuttle service was great and the drivers were very helpful. we really loved the pool area. the breakfast and lunch were terrific as well. we especially enjoyed the cookies each day:) it was a nice touch.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Best Family Hotel on Key West"
Our family of five stayed in two rooms for New Years 2013. We were pleasantly surprised by the quality of a Doubletree. First of all, the front desk gives away warm cookies at check-in! We had trouble finding a bellhop at the door and ended up carrying our luggage up the steps and onto a cart by ourselves. While not elegant or recently updated, the […] rooms were comfortable in a casual way and clean. They provide a free shuttle to both ends of Duval Street, which is only 5 minutes away. The front desk neglected to tell us that the locations and times of pick up would be changed due to the holiday, but they sent us a complimentary taxi when we missed it by two minutes after sprinting across the island. Actually, running for the bus turned out to be one of the highlights of our trip. The food was much better than expected and pool is very nice and well-maintained. The property is also close to the most active beach on the island. This is perhaps the best property for families who are looking for activities other than partying on Duval. Read moreGenuine Expedia guest review
"Hotel at key west"
They check in our room to another family with the same last name by mistake and took long time to fix it. The manager did not even apology. The room was comfortable and my kids loved the pool area. The breakfast was included and it was pretty good. The location of hotel is not very convenient. It's away from the town where of most activities are at […] evening. They have buses run to town every hour, so you need to time yourself to catch the bus. It's still a long walk to the closest beach, if you have a car, it only takes few minutes there and parking is free. The best of this hotel is that they gives out those cookies and it was SO GOOD! Read moreGenuine Expedia guest review
Very nice.Genuine Hotels.com guest review
"food"
I was disappointed in the resturant food at dinner and room service breakfast was cold. Also I could not locate a ice machine or vending machine.Genuine Expedia guest review
"Good for family with breakfast."
Great breakfast, service OK. Nice rooms. Not an oceanfront location at all, so no ocean facing or oceanfront rooms. Comfy rooms!Genuine Expedia guest review
"Good Value!"
Stayed here during Fantasy Fest. Hotel offered a free shuttle every hour to and from Duval St. Very nice pool area and outdoor bar. Not a luxurious hotel, but the staff was very friendly and helpful and the accomodations are adequate.Genuine Hotels.com guest review
"Ok for families"
Consierge Service staff needs improvement All other service was very pleasingGenuine Expedia guest review
"Weekend trip to Key West"
Very nice hotel. Just make sure, that if you want to have a view you do not end up getting a room that has windows toward the roof.Genuine Expedia guest review
"pleasant stay"
The Hotel is beautiful, Staff was amazing, especially Mike at the Pool & Billy 'the Greek' at the Tiki Bar. Shuttles were great & drivers were helpfull and friendly. Plenty of towels, shower needs, great coffee/tea in the room. I have long thick hair and the hairdryers in the room were way better than average. Plenty of space for hubby & I to put clothes […] etc away. Nice room to use pc's and check email or print a reservation. Front desk was really great. The breakfast buffet is awesome & I suggest you purchase the Bed & Breakfast package to get the best deal. The room safe was really nice to have & made us feel secure. We saw people of all ages at our hotel, & at the pool...babies, toddlers, newlyweds, and seniors & everyone blended. Plus everyday we had live steel drum music poolside. The hot tub was also nice! We also had plenty of space to utilize in our room fridge. It was no problem being on the oter end of the island because the shuttles had us where ever we needed to go & back. It was actually a plus because it much quieter than the nightlife all around Duval St. I have nothing to complain about at all, not a thing. What a great experience we had....thanks to all at the Double Tree Grand Hilton Resort for a really nice stay! Pat, Emmaus PA Read moreGenuine Expedia guest review
"NICE OVERALL STAY"
VERY NICE HOTEL- A VERY BUSY PLACE! BE AWARE THE POOL IS NOT HEATED IN SEPT. WHILE WE WERE THERE, AND THE WATER CAN BE COLD. GREAT, COMFORTABLE BEDS!Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Bike Week Stay"
Everything was fine. I only have one suggestion for your undercover bike parking area. You have cement curbs at the entrance of each parking area. We own a trike and several others do too. Because of the curbs there were only 2 openings without the curb that the trike could fit in. One was always full with a vehicle or bikes. The other was near the […] side of the door to hotel and there were bags of cement or salt piled in half the space and there were hotel buses and golf cart blocking the opening. We had to ask one bus driver to move one evening so we could park our bike. Other night we parked it in a regular open spot near the area. I know this was a major event and normally it is not as crowded....but ..... if you remove the concrete curbs there would be more access. You have signs posted motorcycle parking only.... Read moreGenuine Hotels.com guest review
"Great experience and stay"
Fine staff and very agreeable. Room appeared to not have had a complete vacuum as item on carpet remained all week. Shuttle to downtown was exceptional as was the airport shuttle for pickup and drop off. HHonors points not given nor was extra service for members as the stay was booked via Expedia which I consider a bummer. Breakfast could not have been […] better but restaurant was little used which could be due to price, decour, or menu I do not know. I would stay again as it was very good quiet location. Read moreGenuine Expedia guest review
"Awesome staff!!!!"
The staff was excellent here. Very helpful and informative. Especially the shuttle bus drivers. These guys loved their jobs and you could tell.Genuine Expedia guest review
"Nice hotel. Safe choice."
If you've never been to key west and worry about a reputable place to stay this is a safe choice.Genuine Hotels.com guest review
"Good Value"
Overall the Double tree was a solid value. The hotel is very busy and they mean the check in time is 3:00PM so an early check in is unlikely. The shuttle service between the hotel and down town is reliable and a nice feature but the service is heavily used so you may have to wait for a second bus or van to be dispatched. The location is somewhat noisy […] due to the airport but there were some great sunrise to view right outside of the property on A1A. Also be aware when booking a balcony room. The room we where give had a balcony view of the car port roof. Read moreGenuine Expedia guest review
Thoroughly enjoyed our stay here. My only complaint was that bar service at the pool was almost non-existent. I finally gave up trying to get the attention of the one waitres,s who was rarely around, and went to the bar myself. I know, I shouldn't be so lazy but when everything else there was so top notch iIguess I expected more.Genuine Hotels.com guest review
"great service, so so pool"
staff was very helpful and nice during check in. had shuttle to take us to the downtown streets. pool is so so, breakfast is not that great either, limited choices.Genuine Hotels.com guest review
"Great Hotel for all ages!"
Very comfortable room. View was not great but the balcony was private, so that was nice.Staff was very friendly and helpful. Room service was great. They do a wonderful job. Enjoyed using the shuttle to downtown during this very busy time of the year (Hemingway days). Really saved us from walking too far and $ for parking. What ever we needed the staff […] took care of. Only reason I did not give it a 5 is that I noticed a few things that showed the age of the hotel and a few times our room , although clean looked like the staff might have been rushed (a few things not done or missing towels). This did not really bother us but some folks would be much more critical so I guess I did not want to blow it off.I do have to stick up for them though because the hotel was packed to the gills. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"nice getaway"
It was great with the exception of the walk to the room where we had to pass by the hotel Landry room that was always open and loud in addition to also having an area in the wall next to our room that had water damage and was taped up with a fan blowing on it for days. But the service was great everyone was extremely friendly and attentive. I would […] definitely stay again and would recommend to a friend! Read moreGenuine Hotels.com guest review
"Wonderful hotel for the entire family."
Our hotel experience was very good. The only thing that I didn't like was the parking of 10.00 a day that should have included in our package price. The elevators were very slow but the hotel personnel were excellent and made the hotel stay much more pleasing. The pool and jacuzzi were very nice as well. The morning breakfast buffet was excellent. We […] hope to go back next year again. Finally, the hotel gave cookies they were very good but they need to think about guests that have peanut allergies. They need to have cookies with no peanuts added. Read moreGenuine Expedia guest review
"HAPPY"
GREAT! I would recommend this hotel to all my friends.Genuine Expedia guest review
Hotel service, location, hospitality are very good. Shuttle bus service is convenient. But we should know in advance that some rooms are obstructed view.Genuine Hotels.com guest review
"Great hotel, good price, free shuttle service"
This guest did not leave a comment.Genuine Hotels.com guest review
"A very good place to stay"
Staff was excellent, facility was clean and well kept, and breakfast buffet was very good. Shuttle service was outstanding - on time & friendly. The only issue we had was related to the noise from the hotel's pool filtration system. The motor noise dominated the soundscape from our room (room #302) - you lost any of the ambiance of the wind through […] the palm trees or other natural sounds. A cover of some type is definitely needed. Read moreGenuine Expedia guest review
"Great stay. Friendly staff."
We enjoyed our stay. We were away from the elevators, and our neighbors were all quiet. The breakfast buffet was included with our room rate, which made it nice to have one less meal to pay for. The shuttle into downtown got crowded at times, but the staff did a great job accommodating everyone. Well worth the money spent.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"hotel review"
The hotel was very nice, staff courteous. My only complaint would be with the complimentary shuttle. The driver has no way to determine how many guests were waiting each hour, and there was no organized line waiting at the sto when he would arrive. The guests would push and shove their way on regardless of how late the would show up to the pick up point […] or how small the children accompanying the adults. I found the process so annoying we started driving our own car downtown and paying to park just to avoid these inconsiderate and rude guests. Read moreGenuine Expedia guest review
"great servicenice breakfast great staff"
Very nice stay breakfast was very nice and the staff was exceptional. Very nice and everyone went out of thier way to make sure we had evrything we needed. VERY pleasant stay and quiet and comfortable rooms. Would recommend this hotelGenuine Hotels.com guest review
"Key West Vacation. . ."
The staff was very friendly and helpful. Can't say enough good things about the staff! The hotel is a little dated in areas. The room we stayed in could use some updating in the bath area. The pool area could use some new furniture! It's located on the opposite end of Duval St., which is a good thing if you want rest and quiet. The shuttle the hotel […] provides is wonderful. It runs every hour (until 11:00pm), has two drop off and pick up locations. Great vacation, would stay there again. The cookies are fantastic!! Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Just a little off the path of where everything is, but for the most part great hotel. Little pricey but I guess that is the part of being in Key West.Genuine Hotels.com guest review
"Key West"
Breakfast buffet service substandard for this hotel.Genuine Hotels.com guest review
"Relaxing week"
Staff excellent, attentive, willing to do whatever needed doing to make our stay pleasant. Hotel was clean, well maintained, quiet even though it was near airpiort. Shuttle service to points of interest was great.Genuine Expedia guest review
"Very good... but far from perfect!"
Reception was neither warm nor efficient. Check-in promised for 3PM was delayed until almost 4PM. Room (2 double beds) was rather small, and eventhough clean, it was obvious housekeeping had been rushed. Service at the breakfast buffet was excellent, attentive and the food was excellent. Excessive noise around the pool area should not have been tolerated […] late at night (until 3 to 4 AM) at an hotel of this caliber... We had to resort to ear-plugs to sleep! Never the less, a very good hotel Read moreGenuine Expedia guest review
"Double Tree"
Particularly pleased with motorcycle parking area under cover!Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"escape with family"
I could take only 3 days 2 nights with my nephews for X.mas time and we had a really nice time at the hotel The staff is excellent also the restauranteGenuine Hotels.com guest review
"Nice"
Pros: Very nice & comfortable. Excellent breakfast buffet. Cookies & adequate in-room coffee are very good! Cons: Far from the action, pricey & shuttle only run's until 11pm.Genuine Hotels.com guest review
"Comfortable stay"
Even though the hotel condition is not excellent, the service and surrounding are great, we feel very comfortable staying there.Genuine Expedia guest review
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