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Location.
Situated in the heart of Pigeon Forge, Music Road Hotel is a family-friendly hotel close to Hollywood Wax Museum, Hatfield and McCoy Dinner Show, and Country Tonite Theatre. Also nearby are Memories Theatre and Titanic Museum.
Hotel Features.
Music Road Hotel has a complimentary water park, a lazy river, and an indoor pool. Complimentary wireless and wired high-speed Internet access is available in public areas and an Internet point is located on site. This 3-star hotel features business amenities including a 24-hour business center, a meeting/conference room, and technology support staff. This family-friendly hotel offers a poolside bar and a snack bar/deli. A complimentary breakfast is served each morning. The staff can provide concierge services, tour/ticket assistance, and wedding services. Additional amenities include a seasonal outdoor pool, a children's pool, and a 24-hour fitness facility. Complimentary self parking is available onsite for guests. This is a smoke-free property.
Guestrooms.
Rooms open to balconies or patios. The 163 air-conditioned guestrooms at Music Road Hotel include coffee/tea makers and hair dryers. Guests can use the in-room complimentary wireless and wired high-speed Internet access. 37-inch LCD televisions are equipped with premium digital channels and free movie channels. All accommodations provide desks and phones with voice mail; free local calls are offered (restrictions may apply). Bathrooms offer shower/tub combinations, double sinks, and complimentary toiletries. In-room microwaves and refrigerators are provided. Additional amenities include irons/ironing boards and windows that open. In addition, amenities available on request include hypo-allergenic bedding and wake-up calls. Housekeeping is offered daily. Renovation of all guestrooms was completed in June 2012.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
A complimentary hot/cold buffet breakfast is served each morning in the breakfast area between 6 AM and 10 AM.
An indoor pool, a children's pool, and a seasonal outdoor pool are on site. Other recreational amenities include a complimentary water park, a lazy river, a waterslide, and a 24-hour fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Kinda disappointed!"
The hotel was nice, but the king beds are horrid they sag and give no real support, and the breakfast food was inedible, stale and undercooked!Genuine Hotels.com guest review
"Front Desk needs work"
Asked for two things when made reservation. First that I was not near the elevator and extra pillow. My room was right beside the elevator and no extra pillows. Had to wait three hours before checking in finally at 5pm. I was told the first two times I checked that the room was being finished up to check back in an hour. Finally after the third hour […] they explained the maid had not updated the room. The hotel was very clean and I loved the view of the river eating breakfast. Breakfast was not the best, the food was not restocked as soon as it needed to be. Front desk was friendly but didnt help me when we first checked in to work out the check in problems. Read moreGenuine Hotels.com guest review
"Great all but the first impression"
This was our first stay at your hotel. The only complaint that I had was the member who greeted us when we arrived to check in. We walked in and was in the process of being waited on when we asked if we could see the room first - her comment was "it doesn't matter - you have to pay for it anyway". That may be the case however she could have been more […] professional. Other than this one employee the hotel was very nice and clean. I just suggest some training to the first desk. These people are the first impression to your hotel. The one that this individual made was not lovely. Read moreGenuine Hotels.com guest review
"Web Photo Deceiving!"
We were very disappointed in the pool area. Web photos make it appear like a large, multi-pool water park with rolling lazy river. Wrong! Pool area very small! Pool towels dry thin - more like a Motel 6 would have.Genuine Hotels.com guest review
"OK Hotel - Poor Customer Service"
The location and amenities were pretty nice (pool and slide were nice). For some reason, I found that the staff was not very polite or helpful. Three issues with the staff: 1. Room was not ready at 4:00 (check in time). All they said was to check back in 15-20 minutes and see if the room was ready. 2. The ice machine asked me to check with the front […] desk if I needed ice for my cooler. So when I asked for ice at the front desk for a small cooler, they sent me to another room. When I knocked on the door by the dining room, they made me feel that I was putting them out asking for ice. 3. We had two adjoining rooms. We left a pillow in one of the rooms. We called after we left and were told they would look for it. We stopped by mid afternoon the next day, and they refused to get off their chair or EVEN CALL anyone to see if it had been found. The woman behind the front desk suggested it was our fault for not calling ahead. Unbelievable! Not used to that lack of customer service. Will likely not return. Read moreGenuine Expedia guest review
"unfriendly"
nice lounge personnel unfriendly. A little price for the room. a better place too stay in the summer.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Be careful of housekeeping"
This is a beautiful hotel and with some great and friendly staff.But before we could enter our rooms.We had trouble getting in our rooms.the key cards would not work.so we had to go back down to the front desk for new Key cards.not once but twice! The next biggest thing was HOUSEKEEPING! We asked that our room be cleaned the next day and we left for […] hours.When we returned I checkd to see if the sheets on the bed had been changed.NO NO NO!!! I have a way of telling if the sheets were changed and they had not.(a secret of mines).Not only that they did not vaccum.And when I got in the shower I notice the tub had not been cleaned out also.And of course front desk was SHOCKED by this. Right! This is one of the most scary things about staying in hotels.Not knowing if you are sleeping on sheets from someone who was there before you.Oh one more thing to add to this.A piece of trim fell off the wall.When I went to report it to front desk.The woman looked at me like to say"What do you want me to do about it".When she called maintence she said to them" I guess they want you to come and fix it".unbelieveable! Read moreGenuine Hotels.com guest review
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