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All hotels in Pigeon Forge, Tennessee, United States
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1 room,  2 adults 
Adults Children
Room 1:

Best Western Plaza Inn

35.78115, -83.54909
2 stars
3755 Parkway, Pigeon Forge, TN, 37863 United States ‎1-866-539-0036‎ |
4.4 68 5

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    Image of Best Western Plaza Inn, Pigeon Forge
    4.4 out of 5 Excellent (68 reviews)
    (Neighborhood average 3.5)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    First time staying in this hotel. Overall this was nice hotel. Great location, walk to Dixie Stampede. Room was clean, although had a strong cleaning... supply odor upon arriving, bought air fresheners & that cleared it up. Maid service was ok-everything had not always been cleaned, did not try continental breakfast because it was too crowded, no seats & had to make your own waffles. The cleaning crew starts very early & rolls their carts back & forth in front of your room so you can't sleep in, if you wanted to. For the money it was all we needed & in the future this will be the first hotel I contact for trips to Pigeon Forge!! Reviewed by a Hotels.com guest on Sep 30, 2012

    Location & Information

    The Best Western Plaza Inn is located in Pigeon Forge, Tennessee, United States

    • 300 yards from Dixie Stampede Dinner Theater (Pigeon Forge)
    • 1.2 miles from Pigeon Forge
    • 5.5 miles from Gatlinburg - Pigeon Forge Airport (GKT)
    • 1.2 miles from Dollywood
    • 1.2 miles from Pigeon Forge
    • 1.8 miles from The Comedy Barn Theater
    • 2.8 miles from Memories Theatre
    Read full description
    - Inn/Chalet Year Built - 1968 Year Remodeled - 2004 Additional Property Description - Pigeon Forge is well-known for being in the midst of the best of Tennessee, from the famous Dixie Stampede to the beauty of The Great Smoky Mountain National Park. Our Pigeon Forge hotel is just a short drive from a number of attractions, like Dollywood for a day of adrenaline-packed excitement. One of the most famous National Parks in the country is in the neighborhood, if hiking and photography are more your speed. From relaxation to adventure, there s something to be had for everyone here. We are just ten miles from the entrance of The Great Smoky Mountain National Park, and a short two mile drive from Dollywood. Location is everything, especially when you are on vacation. We are within walking distance to the Dixie Stampede, so if you are visiting for this special event you will not have to deal with parking. Our property has three pools on the premises, two outdoor and one indoor. No matter what time of year you stay at our Pigeon Forge hotel, you can take advantage of a peaceful afternoon poolside. It is also a big reason many families choose to stay with us. From Winter Fest to Mountain Fest, there is not any shortage of events happening year round. The Patriot Festival draws a crowd to our Pigeon Forge hotel. Of course, the famous local car shows are also popular. Both the Spring and Fall Rod Run is family-friendly fun, and is a great way to pass the afternoon. After a day of exploration, you deserve to relax in a spacious room. We offer family rooms, Jacuzzi rooms, whirlpool suites and mountain view rooms to suit every taste. Guests at our Pigeon Forge hotel are also treated to free breakfast, which includes eggs, pastries, yogurts and cereals. A mug of 100 percent Arabica coffee or chilled juice is the perfect start to your day.
    Book now, pay later You will not be charged until check out (excludes pre-paid/non-refundable rooms).

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Best Western Plaza Inn’s small print

    Hotels.com Welcome Rewards™ is not applicable for this property.

    • Your reservation isn't paid for at the time of reservation. However, some hotels may require an advance deposit before you arrive. See room and rate rules for additional information.
    • Your credit card is required to guarantee your reservation.

    Accessibility Features

    This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.

    Terms & conditions

    Rates displayed are for single or double occupancy per room per night based on the number of adults requested. Please note that extra people, children, rollaway beds and incidentals may be subject to additional charges at check-in.

    Rates are subject to availability and may exclude additional taxes and charges imposed by the hotel. Some rates may require special identification.

    We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

    35.78115, -83.54909
    Hotel coordinates:

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    Map

    Best Western Plaza Inn
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    All hotels in Pigeon Forge, Tennessee, United States
      of

    Area map

    A short guide to Pigeon Forge

    Dolly Parton has made a name for herself in Pigeon Forge. This town is home to Dollywood, a theme park featuring a steam train, rides, and traditional crafts and music of the area. It is affiliated with the adjacent water park, Dollywood's Splash Country, and the chain of Dixie Stampede dinner theaters.

    see all hotels in Pigeon Forge

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Dixie Stampede Dinner Theater (Pigeon Forge) - 300 yards

    1.0 - 3.0 mi

    • Dollywood - 1.2 miles
    • Pigeon Forge - 1.2 miles
    • The Comedy Barn Theater - 1.8 miles
    • Memories Theatre - 2.8 miles
    • Country Tonite Theatre - 2.8 miles
    • Hollywood Wax Museum - 2.9 miles

    3.0+ mi

    • Memories Theatre - 3.1 miles
    • Titanic Museum - 3.1 miles
    • Hatfield and McCoy Dinner Show - 3.3 miles
    • Gatlinburg - Pigeon Forge Airport (GKT) - 5.5 miles
    • Knoxville McGhee Tyson Airport (TYS) - 25 miles
    • Morristown Moore-Murrell Airport (MOR) - 29 miles
    All hotels in Pigeon Forge, Tennessee, United States
    Reviews
    • All (68)
    • Business (0)
    • Romance (4)
    • Family (21)
    • Friends (6)
    • Other (37)
    4.2 / 5
    Excellent

    Score breakdown (from 21 reviews)

    • 5.0
      (10)
    • 4.0
      (7)
    • 3.0
      (3)
    • 2.0
      (1)
    • 1.0
      (0)

    Average rating for:

    • Cleanliness
      4.3
    • Service
      4.1
    • Comfort
      4.4
    • Condition
      4.1

    Reviews: Overall

    Best Western Plaza Inn
    3.0 / 5
    Good
    "Poor Customer service skills."

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      4.0
    • Condition
      3.0
    On the evening of 04/05/2013, my 17 yr. old son & his guest had planned to swim in the pool. (Upon check-in we were instructed that towels for the pool had to be picked up at the lobby desk.) The boys went to the desk and asked for towels for the pool and the "gentleman" at the lobby desk informed them that they were out of towels but if they wanted […] some they (the boys) needed to go to the otherside of the complex, find the laundry room and see if there was anyone in there that could give them a towel. Both boys being mildly autistic could not understand what they were being told to do. They returned to the room paniced and dissappointed that they may not be able to go swimming now because they couldn't get the "right" kind of towel. I went to the lobby desk thinking the boys must have misunderstood the desk clerk. I asked for pool towels and was told that they were waiting for towels to be folded, but I could go to the laundry room and "fetch" the towels myself. I told the clerk that that was not acceptable. He looked at the other clerk at the desk and gave me a half shrug and made not attept at an appology or offer to ahve housekeeping or someone from the hotel staff get some towels. As faithful returning guests of Best Western facilities everywhere we travel, I have to say may have to rethink my loyalties when returning to Pigeon Forge, Tn. My family willbe staying elswhere from now on. Read more
    Genuine Hotels.com guest review
    3 night family trip in Apr 2013
    GCC
    US

    Best Western Plaza Inn
    3.0 / 5
    Good
    "Great location"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    Hotel was in great location, easy in and out access. Room itself was ok. Very basic, fridge and micro is the added bonus that made it nice. Had to go outside to separate building for breakfast and then never did have any for the 4 nights we were there as always crowded and not much room at all. Indoor pool also in separate building.
    Genuine Hotels.com guest review
    4 night family trip in Nov 2012
    A Traveller
    US

    Best Western Plaza Inn
    4.0 / 5
    Excellent
    "Good Experience"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    First time staying in this hotel. Overall this was nice hotel. Great location, walk to Dixie Stampede. Room was clean, although had a strong cleaning supply odor upon arriving, bought air fresheners & that cleared it up. Maid service was ok-everything had not always been cleaned, did not try continental breakfast because it was too crowded, no seats […] & had to make your own waffles. The cleaning crew starts very early & rolls their carts back & forth in front of your room so you can't sleep in, if you wanted to. For the money it was all we needed & in the future this will be the first hotel I contact for trips to Pigeon Forge!! Read more
    Genuine Hotels.com guest review
    Family trip
    Sep 30, 2012
    Larry
    US

    Best Western Plaza Inn
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      3.0
    The hotel seemed a bit old. Not enough seating for the breakfast area. The bed was too hard. I hardly slept at all the first night of our stay.
    Genuine Hotels.com guest review
    3 night family trip in Aug 2012
    A Traveller
    US

    Best Western Plaza Inn
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      2.0
    • Comfort
      5.0
    • Condition
      4.0
    The stay was very pleasant and close to the beach. I booked 2 rooms with a free full breakfast for 4, the restaurant that was at the hotel closed the week before we arrived no vouches were given for breakfast any other place we were told sorry there is no option.
    Genuine Hotels.com guest review
    1 night family trip in Jul 2012
    Nancy B.
    US

    Best Western Plaza Inn
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night family trip in Aug 2012
    A Traveller
    US

    Best Western Plaza Inn
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night family trip in Jul 2012
    A Traveller
    US

    Best Western Plaza Inn
    5.0 / 5
    Outstanding
    "Right down the road from Dollywood and a Food City"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel was great! the pools were great! the breakfast was great! This will be our hotel of choice every visit. We loved it!!
    Genuine Hotels.com guest review
    1 night family trip in Jun 2012
    A Traveller
    US

    Best Western Plaza Inn
    4.0 / 5
    Excellent
    "Older Facility, but Satisfactory!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    We were concerned at first, because from the street it looks like an "outside" hotel - that is, the rooms opening to the outside. (We prefer inside.) When we reached our room, it was in the back section - farther from the main street, thus much quieter - and those rooms are "inside." The room was clean, well made-up, and the beds were very comfortable. […] The climate control system worked great, and the television line-up was satisfactory. The only complaint we had - and this is typical of all hotels we have stayed in lately - was that the h/ac unit cycled on and off rather than the fan running continuously. This means that the sound level in the room varied according to what the h/ac was doing. That was our only (minor) complaint. We were well satisfied with the condition of an older, but well appointed and maintained facility. We would definitely stay there again! Read more
    Genuine Hotels.com guest review
    2 night family trip in Dec 2011
    David W
    US

    Best Western Plaza Inn
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    VERY GOOD, STAYED THERE LAST YR. DISIDEED TO STAY AGAIN. VERRY QUITE, CLEAN AND BED WAS SO CLEAN AND BETTER THAN LAST YR. WILL STAY AGAIN.
    Genuine Hotels.com guest review
    4 night family trip in Oct 2011
    A Traveller
    US

    Best Western Plaza Inn
    5.0 / 5
    Outstanding
    "best western hotel pigeon forge"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    we like the hotel except for the breakfast.. desame menu everyday
    Genuine Hotels.com guest review
    4 night family trip in Oct 2011
    donald s
    US

    Best Western Plaza Inn
    2.0 / 5
    Fair
    "Disappointed............................."

    • Cleanliness
      1.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      2.0
    We made our reservations we got there around 2:00PM and was told our room would not be ready until after 2:30PM we rode around until almost 3:30PM and when we got bad he gave us our key card and we got all our belongings and went to the room(290) and to our surprise it was still not clean and ready we tried to call the desk and jno one answered after […] about 10 mins of trying to call someone we started back down to the office and when started to get on the elvater 3 women stepped off and we explained the situation and they said to wait and they would clean it so we had to sit in the hall with all our bags and things til they were finished and all that was said about it was we had alot of checkouts,very disappointed........... Read more
    Genuine Hotels.com guest review
    2 night family trip in Sep 2011
    A Traveller
    US

    Best Western Plaza Inn
    4.0 / 5
    Excellent
    "Pleased"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Food and entertainment very close by; breakfast very good with plenty of room; very nice indoor pool as well as two outdoor pools. Asked if we wanted full service, partial service or no service at all while we were there. As we usually do not want service, we appreciated this.
    Genuine Hotels.com guest review
    2 night family trip in Aug 2011
    Brenda T
    US

    Best Western Plaza Inn
    4.0 / 5
    Excellent
    "Best Western Plaza Inn"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    We came up and stayed there for the first time. The location was wonderful. The service was great. Breakfast was good. Pool hours wow they stayed open late. We will go back and stay sometime. Was glad my friend told me about the place.
    Genuine Hotels.com guest review
    3 night family trip in Jul 2011
    A Traveller
    US

    Best Western Plaza Inn
    5.0 / 5
    Outstanding
    "Worth every Penny."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This hotel was very well worth what we paid for. Rooms were very clean, staff was very friendly and helpful, close to all attractions, pools were clean and well kept, continental breakfast was good and dining area very clean. Would definitely recommend this hotel to anyone.
    Genuine Hotels.com guest review
    5 night family trip in Jul 2011
    A Traveller
    US

    Best Western Plaza Inn
    5.0 / 5
    Outstanding
    "BEest Western Plaza Inn"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Value and comfort! I have stayed multiple times at this facility and I have always been happy with the services and cleanliness offered. Close to Dixie Stampede and Texas Roadhouse. Great place to watch the strip and enjoy the weather.
    Genuine Hotels.com guest review
    1 night family trip in Jun 2011
    Alicia R
    US

    Best Western Plaza Inn
    4.0 / 5
    Excellent
    "bestwestern plaza hotel"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    When my family comes to Gatlinburg Tenn. this is where we always stay . The hotel is clean and is on the main drag of pigeon forge. Its close to the outlets and tourist spots and only a short distance to downtown Gatlinburg .
    Genuine Hotels.com guest review
    2 night family trip in Mar 2011
    A Traveller
    US

    Best Western Plaza Inn
    5.0 / 5
    Outstanding
    "Spitting"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    My daughter, granddaughter and I stayed at the best western plaza hotel during a weekend getaway. The only problems we had was for a period of time we had no water, I dont know what happen but they had was fixing it. Also there wassome young people next to us on Saturday night and they was a littl;e rowdy we was ok with that untill they went out on […] balcony and was SPITTING on the cars below and was being VERY loud. I called the front desk and they got right on it. I was angry when I went out side the next morning and had SPIT on my car. I know it was not the hotels fault. We did have a nice time at the hotel and enjoyed the inside pool and hot tub! The beds were nice. Also the location of the hotel was nice, walking distance to Dixie Stampede. Read more
    Genuine Hotels.com guest review
    3 night family trip in Feb 2011
    Dawn H
    US

    Best Western Plaza Inn
    5.0 / 5
    Outstanding
    "pool area too noisy"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    After the pool closed, there were still guests sitting around the pool with kids that were too loud at 11:00 p.m. when we were trying to sleep. I think when the pool closes that guests should not be allowed in the pool area.
    Genuine Hotels.com guest review
    2 night family trip in Oct 2010
    A Traveller
    US

    Best Western Plaza Inn
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    It is a good location to every thing we want to do and it is very clean and the maids does a wonderful job keeping the rooms clean. It would be nice if you had handi-capped toilets.
    Genuine Hotels.com guest review
    3 night family trip in Sep 2010
    A Traveller
    US

    Best Western Plaza Inn
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night family trip in Jul 2010
    JERRY K
    US

    Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

    All hotels in Pigeon Forge, Tennessee, United States
    Review written by a customer who has booked on Hotels.com.
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