Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Guests are offered a complimentary buffet breakfast.
An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness facility.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Bad Service"
I had 3 problems on this short overnight stay. First was that i booked a room for my wife and I and our 3 year old daughter. When i got there they only had a king bed room available and the couch was not a pull out so my daughter was left without a bed. When I complained about it they said simply "Sorry, there is nothing I can do about it." When we […] got settled into the room we tried to connect to the WiFi and were unable to so we called the desk for support who transferred me to some offsite support center who couldn't figure it out after wasting 1/2 hour of my time. They said they would escalate it and call me back. They did call me back but at 7:10 AM on Sunday morning, ridiculous that they would wake us for that, 10 hours after I first called. Later that morning we went down to the buffet and as we were getting our breakfast the staff was cleaning out the food and turning off machines, I basically had to beg to get a class of orange juice for my daughter. When I complained about the all this at checkout they repeated "Sorry, there is not really anything we can do about it" So for me they score 0 for a non-existent internet connection, 0 for ability to fulfil reservations based on booking parameters, and a -10 for terrible customer service and issue resolution. Read moreGenuine Hotels.com guest review
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