Sheraton Philadelphia Downtown Hotel

We booked our 3 hotel rooms about 3 months prior to our arrival. Our rooms were not available until 6pm. 3 hours after check-in time of 3pm. This was for a special event and we had to leave dinner to come back to check in. I will not be staying at this hotel again.

Genuine Hotels.com guest review

I requested a King size bed and received 2 double beds and was told they were all sold out. I was charged for the room before I authorized the payment, I paid extra to have the time to pay for it when I checked out and they still took the money out early. The sheets were rough and bed was not comfortable.

Genuine Hotels.com guest review

There was a hole in the bathroom wall. The blankets had blood on them. The sheets had blood on them. There were many stains on the carpet. There was a ton of dust behind the bed. I felt like I was staying in a 1-2 star hotel.

Genuine Expedia guest review

To much going on in the hotel crazy busy convention

Genuine Hotels.com guest review

I booked two ros connecting and both had the same problem! The filter in the bathroom which was rich above the toilet was disgusting. Full of dust and mold. Very unsatisfactory.

Genuine Hotels.com guest review

I love Sheraton, my husband and I were married at a Sheraton and had a wonderful experience. This Sheraton left a lot to be desired. The door to our room would not shut unless you forced shut with all your weight, the door to our bathroom just wouldn't close. The room across the hall from us had the same glasses outside there door for the entire weekend. […] The front desk gave us bad directions to a bar that was only a few blocks away. I felt the staff was rude, when checking in the staff took a flight captain and flight attendant over us just because of who they were. I felt this was very rude as we had been standing there . Hotel left a very bad taste in my mouth. Next time I will pay extra and stay at a better hotel Read more

Genuine Hotels.com guest review

The hotel was centrally located for the event we were attending. However, our room was NOT ready at check in time and then we had to sit in the rest/bar area and were totally ignored by wait staff for half an hour before we were acknowledged. Wait staff was very rude with a horrible attitude. Seemed the attitude of most staff at this hotel was not pleasant. […] There was a heat wave during our stay so I am hoping that is what contributed to the hotel's horrible attitude of service!!!! Read more

Genuine Hotels.com guest review

Customer service at the front desk SUCKS. Can't think of any other word. I've been in the business for 10 years and I know what to say, what not to say, and how to treat a person. Was very shocked when there was an emergency in the hotel, and the front desk didn't know how to handle the situation.

Genuine Hotels.com guest review

The hotel overbooked and placed me in a Crown Plaza on the west side, six miles from the convention center.

Genuine Hotels.com guest review

They gave me a room without beds in it and had to wait for another room which in turn made me late for a company function...then the next morning the housekeeping was banging on door at 10:00 when check out was at 12:00 just to see if we checked out yet

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This was the worst service I got from such an expensive hotel in my whole life. First They promised us a King size bed and we got two queens, it took them 30 mins to find my reservation because they spelt my name wrong and then asked me how I knew it was me! After I gave them a confirmation number! The staff was rude and the breakfast delivery knocked […] on our door three times asking us for a good review so she could win money. Shouldnt the hotel reward their employees enough so they don't have to beg? The only thing I could see coming back for would be the pillows. very disappointed I wish I could get my money back. Read more

Genuine Hotels.com guest review

It's an old hotel in need of a renovation. Located very convenient to some businesses I visit otherwise I would not stay here. Poor value for the price. Poor service. Gym is not very nice. Probably won't stay here again.

Genuine Hotels.com guest review

It was terrible

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We and many other people, waited over an hour past the check in time to be able to get in our room. They did comp our parking only at my request for the delay. The rooms were filthy, they appeared to have only a surface cleaning between guests. The hallways had trash on the floor that never got vacuumed in the 2 days we were there. I would not go back […] to this hotel based on the cleanliness of it. The person at the information desk for things going on in the city was very knowledgeable and pleasant Read more

Genuine Expedia guest review

This was by far one of the worst stays I ever had. 1) Check in was over 1 hour late. Check in time 3pm but at 4pm still no room available? Was told maybe 30 min more but they are not sure? 2) AC in room did not work. They sent a tech person to come but they didnt do anything besides turn the temp lower and say change it back when it gets cold. It […] never got cold. Not even leaving the room for dinner and exploring and coming back hours later. Completely broken AC 3) Huge brown stain on ceiling from what seems to be a roof leak 4) No working ice machine on floor so I had to go to a different floor each time I needed ice. A problem since there was no fridge in the hotel room to keep anything cold. 5) Room key did not work the following morning 6) But the biggest issue was someone came into our room at 1am. YES SOMEONE ELSE HAD A KEY! They double booked the room or something because Someone was able to open the door at 1am!! Luckily we had the chain on but it was very distrubing especially since i was travelling with our 1 year old daughter! Overall horrible stay and would never go back Read more

Genuine Hotels.com guest review

We arrived and the room was not ready, we sat to have drinks and the bartender didn't understand our order (Stoli orange with a splash of cranberry), hallways were dirty, elevator was bumpy, fitness center was a disgrace, and the walk to the pool looked like downtown Bagdahd. Clearly in need to the major overhaul, not just the cosmetic changes that […] are planned. Read more

Genuine Hotels.com guest review

This was the worst hotel that I have ever stayed in for 1 night. Don't be fooled by the pictures on the website, because once you arrive and walk in the hotel you are greeted with uncleanliness. There's paper and trash on dirty, drab carpet, dirty elevators and the rooms were dusty and dirty. The first room I was given was dusty and dirty. The carpet […] was dirty and badly stained, along with the chairs in the room. The second room I was given wasn't to much better. The carpet and walls were dirty and stained, and that wasn't the worst thing; when I layed down on the bed the pillows smelled mildewed and had a few stains. The gym had old equipment and was dirty too. I immedicatly contacted Hotel.Com representative and told them to cancel my reservation for the rest of the week and to refund my money back. Please stay away from this hotel. Read more

Genuine Hotels.com guest review

I've stayed at over 500 hotels all over the world. This without question was the worst experience I've ever had!

Genuine Hotels.com guest review

i found a beer cap on the floor of my bathroom the toiletries were used and not replaced i called for directions to the hotel and was misinformed that caused me to be lost for and hour

Genuine Hotels.com guest review

Terrible Hotel. Terrible Staff. Save your money and stay somewhere else!

Genuine Hotels.com guest review

Terrible experience overall. The condition and cleanliness of the hotel is way off from the nice pictures posted. The reception staff is very unprofessional. 1. The reception supervisor who happened to check me in lacks all courteousness in receiving customers. One customer next to me was obviously having a hard time checking in with another employee […] at reception. They did not seem to care. 2. No information was provided that the floor accommodates pets. 3. There was very little toilet paper provided in the room and it was the cheapest toilet paper you can think of. The toilet paper they use was very rough – I had to buy my own. 4. The bottom of the shower curtain lining had stains from mold, It was completely noticeable, unhealthy, and unacceptable. 5. The cleaning staffs seems to clean from 12 noon to around 6 pm, yet in my two day stay the corridor was never once vacuumed. 6. The gym is the most unclean and worst part of the hotel. It has very old carpet that is starting to peel off; the bench leather upholstery is also peeling off, the gym equipment looks to be, at least, 20 years old. 7. Get a breakfast elsewhere. Not worth it at all. 8. Although wireless and hi-speed internet is mentioned in the amenities, note that it's only free in the lobby. Internet access from the room is blocked; you will have to buy a day access from AT&T. Read more

Genuine Expedia guest review

over priced, no refrigertor, no microwave, no free parking, employees no tact,

Genuine Expedia guest review

The first room was terrible. It smelled like someone had smoked in it and the smell was so strong it hit you in the face as you opened the door. Did get another room. Second room smelled better, but when we turned the bed down the sheets had black stains all over and there were no bath towels. What made it worse was the commercials showing pics of how […] wonderful the rooms were. It must have been a different Sheraton because this one was terrible. Read more

Genuine Expedia guest review

Next to an interstate. The place hasn't been updated in 10-15 years. For your money, if you can stay at another place you'll get a better deal.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Overal the hotel is exactly what you'd expect for the price point. However, the staff was quite unprofessional and discourteous. At check-in the women behind the counter were much more interested in their personal conversations than the guest approaching the desk. While a minor annoyance, this lack of professionalism was just an indication of things […] to come. During my stay I made the mistake of misplacing an item and leaving it in the room. For the next 7 business days I tried, in vain, to reach anyone at the hotel whom would put forth a modicum of effort to help me see if they'd been located. After several phone calls (which were routed to different functions of security, housekeeping, courtesy desk, etc) and messages, it became clear to me that either no one fully understood the responsibilities or protocol for such a common occurrence, or no one wanted to take the responsibility on themselves. Finally, after cursing out a seemingly uninterested "manager," I was able to get a response. Summarily, I'd say that this hotel chooses to staff on the cheap. They are obviously not trained in the hospitality field, and are clearly only given basic training in how to run the hotel. If you walk into the experience with this expectation and are only looking for a place to sleep for the night, you will be pleased with your stay. Read more

Genuine Expedia guest review

I had arranged for FedEx to deliver a very important overnight package to the hotel, and had called the hotel twice in advance to make sure that they knew that the package was coming and to please hold it until I arrived. When I arrived before midnight, the receptionist had not heard of the package, could not find the package, did not know who to contact […] in order to find the package. FedEx had indeed delivered the package early that morning, but the receptionist did not keep her word about telephoning me to keep me updating about the progress, I had to keep calling down to urge her to search. Finally, after one and a half hour of waiting -- at night, after a long flight from the West coast -- she found that Security had placed it, somewhere. I had explained to her that delivering the package personally was the reason for my trip to Philadelphia and that this was both vital and urgent for me. This ordeal was clearly not only caused by one receptionist, but by poor communication between reception staff. This makes it impossible to recommend the hotel in any other way. Read more

Genuine Expedia guest review

Check in was fine. Room (109) was on first floor. Was dark and rather worn out. Noticed there was no desk chair. Complained. A chair was provided while I was out of the room. It looked rather old and had a towel over the seat I sat on it and cold feel the damp through the towel. The seat had a large wet patch on it. Complained to the desk Manager. He […] changed my room (107) and gave me coupons for 3 free breakfasts as compensation. This new room had a desk chair and an extra lamp so not as dark as the first but still looked worn out.. TV had problems the picture quality was bad with lines across some channels. The shower head was loose and sprayed water everywhere. Didn't bother to complain this time. The bed itself was excellent. Internet access I thought was very expensive many other Hotels give free wireless. The bar was average, barman was friendly and gave good service. Did not use restaurant. Free breakfasts were OK but I've had better. Always thought of Sheraton as a better class Hotel this one wasn't. No complaints with the staff exept with whoever picked my desk chair. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Very dissapointed with this hotel, i read a lot of reviews saying you could sometimes check in a little early we got there at 130 they said check in time isnt until 3 so obv thats fine we walked around till 315 went back and were told rooms wouldnt be ready until 4, so we went to get a late lunch came back at 430 and there was a line of people to the […] back exit of the hotel! we finally got up to the front desk at 545, they told me i could leave my bag with the concierge the first time we attempted to check in, when i went to get it it was no longer behind the desk but in the middle of the lobby, the valet said less then 60 people checked in the night before so how were the rooms not ready? not to mention the staind bed sheets and peanuts fell out of the comforter when i took it off..no apology was offered they just told us everyone came at the same time! if you know you have over 300 reservations coming in maybe as a hotel you should be prepared! Read more

Genuine Hotels.com guest review

not only was the room temperature horrible in the dead middle of the summer, the sink and tub was unclean with hair in it, the pillows had stains on them and when they came to so called "clean the room" while we were out, they made the bed without changing the sheets or pillowcases, and didnt even cleand the bathroom, they just put "freah" towels on […] top of the toilet in which 2 of them had stains on them. It was horrible and Gross and the management could care lesss! Will never stay at another Sheraton! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Be prepared to pay unreal prices for parking. One would hope paying such high prices for a hotel, a hotel which is not anything out of the ordinary, would warrant a spot in their parking lot for free or at least 5-10 dollars a day. I was asked to pay nearly 50 dollars per day to park my car. This was outrageous and I decided to park my car across the […] street for much less. This type of stuff can ruin the experience but I it is highly probable that they don't really care at Sheraton. Read more

Genuine Expedia guest review

The hotel then was not as good in reality as in the pictures. The room was poorly cleaned. There were two empty potato chip bags on the floor, at various locations. We contacted the front desk and gave notice of this. They arranged for extra cleaning, but when we came back after lying still an empty potato chip bags on the floor. For a room that costs […] this much, we expect more Read more

Genuine Hotels.com guest review

This hotel is very old. Elevators were very slow. You need to switch elevators to go to the parkade. Water flowed slowly in the shower. Shower curtain hooks were all broken. Toilet seat was loose. In-room cordless phone wouldn't charge (ie. useless). In-room desk phone wouldn't answer the call when you pick up the handset. The room was too dark -- not […] enough lights. Desk lamp in my room was broken. TV was a 19" curved-screen CRT. Local phone calls and 1-800 calls all cost extra. Underneath the desk in my room was a mess of wires suspended in mid-air (hanging from the underside of the desk). Quality of food, price and services at the restaurants were poor. I ordered the same breakfast buffet on two days and got charged two different prices. The other time when I ordered a Belgium waffle with strawberries they forgot the strawberries and didn't offer an apology. The cheap unbreakable extra-thick china they used would cool down your hot tea/coffee within minutes. The Phillips restaurant was expensive considering the poor quality food they offered and the slow and under-staffed service. Please walk one block over to the Four Seasons (Swann Cafe) and have yourself a great meal with first-class service for the same price. Read more

Genuine Expedia guest review

The hotel then was not as good in reality as in the pictures. The room was poorly cleaned. There were two empty potato chip bags on the floor, at various locations. We contacted the front desk and gave notice of this. They arranged for extra cleaning, but when we came back after lying still an empty potato chip bags on the floor. For a room that costs […] this much, we expect more Read more

Genuine Hotels.com guest review