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Location.
The Hilton Philadelphia Airport in Pennsylvania is located just five minutes from the main airport terminal. Philadelphia, known as the birthplace of the nation, is also a true sports capital, boasting a team from each national sports league. The hotel's location just a few blocks from Interstate 95 puts guests within five miles of Citizens Bank Ballpark and Lincoln Financial Field. Downtown Philadelphia is 8 miles away.
Hotel Features.
The hotel is anchored by a large u- shaped lobby decked in marble and wood-paneled columns. The hotel caters primarily to event-goers, conventioneers and business travelers flying into Philadelphia. The business center includes 9,254 square feet of event facilities, 8 conference rooms, and secretarial services. Wireless Internet access is complimentary in public areas. The informal Landings Restaurant offers buffet and a la carte menus for breakfast, lunch and dinner. Players Sports Bar tracks the local favorites and national highlights on 13 televisions while serving brews and cocktails. Cafe Express serves lite breakfast fare, and is open in the mornings only. The hotel's indoor pool calls for a relaxing dip, while the fitness facility offers cardio machines and free weights.
Guestrooms.
Guestrooms are spacious, furnished with dressers, writing desks and reading chairs. The décor incorporates subdued colors in traditional hotel designs. Room service is available 24 hours each day and complimentary newspapers are delivered to the door on weekdays. Complimentary high- speed Internet access is available. Other amenities include 32-inch LCD TVs with HBO and ESPN, MP3 docking stations, and coffee/tea makers. Hilton Philadelphia Airport provides convenient accommodations and amenities for air travellers.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
The Landings Restaurant - American favorites in a casual setting. Buffets and à la carte choices for breakfast and lunch; à la carte at dinner.
Players Sports Bar - Sports events beamed on one big-screen and 13 smaller TVs. Pool table. American fare with daily drink and meal specials. Lunch, dinner, beer, cocktails.
Cafe Express - Coffee shop serving lite breakfast fare. Open in the mornings only.
The hotel has a small indoor pool and a fitness room with cardio machines and free weights. The bar contains a pool table.
A golf course, hiking trail, jogging track, playground, and basketball and racquetball courts are 1 to 4 miles from the hotel.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The airport is south of Center City and one SEPTA train ride away. In South Philly, locals choose between Pat’s and Geno’s for an authentic cheese steak. Both are in the 100-year-old Italian Market, an open-air market spanning 10 city blocks. Major professional teams play at venues near the airport including Lincoln Financial Field, Citizens Bank Park, and Wachovia Center.
see all hotels in PhiladelphiaexcellentGenuine Hotels.com guest review
"Close to I-95"
Very pleasant.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"overall good"
location is convenient and airport shuttle is fast.Genuine Hotels.com guest review
"Renovations and Uogrades Warranted"
The location if this hotel was good if you need to get to the airport, zoo, and Central Philly. It's right off 76 which was good but it's under a lot of construction so traffic was horrible. The rooms are decent however I noticed stains in the shower curtain, mold on the bathroom ceiling and poor maintenance repairs in the bathroom and around the w […] indow. Read moreGenuine Hotels.com guest review
"Great Stay"
The room didn't have a lot of options, but was extremely comfortable. The staff was great.Genuine Hotels.com guest review
"Good staff and nice lobby, but dirty rooms"
The last time I stayed at a Hilton I found the same thing, a filthy room upon check-in. They seem to put a lot of money into making their lobbies look nice, but the rooms here are not very modern. In addition, there were crumbs on ground, a dirty coffee cup in the bathroom, stains on the comforter, and the tub was disgusting. On a positive note, the […] staff was very friendly and provided good service other than housekeeping. I would say this hotel could certainly use a makeover and the cleaning staff should put a little more effort in their work. After having a similar experience with Hilton on my last vacation (including finding a dirty sock when I walked in), and this being a second chance having given the benefit of the doubt, I can confidently say I will not be using one again. If your experience differs, good on you, but I will likely be sticking with something a bit more reliable. Read moreGenuine Hotels.com guest review
Our stay for one night was very satisfactory. The restaurant could have done with a little better help in service. We asked our waitress for a couple things which she never gave to us. But the meal was pleasant. I will go back again. The room we got was suberb and clean. I think it had to do with the floor we were on. I thank you very much.Genuine Hotels.com guest review
"Maintenance work"
I had the room on the 8th floor of the hotel which is currently being renovated. There was a sign advising the hotel is being renovated, but that didn't help with the site. I was actually really surprised that the floor was opened to guests considering there was painting going on. The floor didn't look that presentable. Lets not talk about the following […] morning when I went to the Starbucks in the lobby, got a whole wheat bagel, as I'm applying cream cheese I noticed MOLD on the bagel. Not impressed by this place at all. Read moreGenuine Hotels.com guest review
"Great Place to Stay"
This is a great hotel to stay at by the airport. I do buiness in Philidelphia which requires a rental car. The hotel has a nice big parking lot and is located with easy access to 95 and 76 so you can get anyware. The hotel lives up to Hilton standards so it is very clean and comfortable. There is not much in the general location of the Hotel so if you […] are not travelling on business it might be a concern. Read moreGenuine Hotels.com guest review
"Holes in the towels?? Really Hilton?!?!?"
I love the location of this hotel and have stayed here before but I was disappointed in the upkeep of this hotel. They've done a poor job at refinishing the rooms and the final touches have suffered - loose sink handles, a noisy/whistling shower, cracks in the wall in the bathrooms, permanent stains on toilet seats, and holes in the towels - yes towels […] is plural! Unfortunately, the most basic items have been neglected during the remodel. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Will be back!"
Really enjoyed my stay. The staff was absolutely helpfull, thoughtful, and friendly. The food in the sport bar was just wonderful. The exit off 95 is not easy to find. Other than that I will be back.Genuine Hotels.com guest review
Response by Hilton Philadelphia Airport Thank you so much for sharing your experience from your recent trip to Philadelphia. I am very glad our team was able to help you with your accommodations. We strive to provide the best possible experience for anyone that enters our hotel - as every person that comes through our doors is our guest!! I will be sure to share your sentiments with our staff and congratulate them on a job well done. Have a super day!
"Great Stay"
Staff was kind and courteous. They even called my room after check-in to ensure everything was to my satisfaction.Genuine Hotels.com guest review
Response by Hilton Philadelphia Airport Thank you so much for the accolades regarding our staff and your recent experience here at the Hilton Philadelphia Airport!! Our staff strives to make every guests' experience "Excellent" and a home away from home. As a decidedly business class hotel due to our location nestled next to the Philadelphia International Airport, we focus on making every guests' stay efficient, welcoming, and successful while providing an experience that will set us apart. Our staff truly cares about our guests!!! Thank you Jay, have a great day!
This guest did not leave a comment.Genuine Hotels.com guest review
Very pleased !!Genuine Hotels.com guest review
Response by Hilton Philadelphia Airport Thank you so much for sharing your most recent experience here at the Hilton Philadelphia Airport. We sincerely appreciate you staying with us, and we are also very happy to hear you enjoyed your stay!! I make it a point to review all comments and reviews of our hotel to constantly keep our staff focused on improving our service and our product, your feedback will certainly give everyone a reason to smile! We hope you choose to come back and see us the next time you are in the Philadelphia area, have a wonderful day!
This guest did not leave a comment.Genuine Hotels.com guest review
"Great Philadelphia Airport location"
I left TWO make up type bags. They found them and mailed them to me. THAT is good service and way beyond expected.Genuine Hotels.com guest review
Response by Hilton Philadelphia Airport Good day Ms. LeAnn, thank you so much for taking the time to share your experience from your recent stay here with us at the Hilton Philadelphia Airport. I review all guest correspondences - both positive and constructive - to always keep us focused on improving!! Your particular response will certainly keep the team positively focused and feeling good about their efforts. They all strive to provide the absolute best service possible. It is great to hear their efforts paid off!! Thank you again and we hope you have a great day!!
For the price of a room, very disappointment in the condition of the hotel. Old carpet, dirty sheets, bathroom had different color knobs on faucets. I felt like was a Motel 6 with high prices. I never write any comments but I was not pleased with location. Please upgrade!!!!Genuine Hotels.com guest review
Response by Hilton Philadelphia Airport I would like to thank you for staying with us and sharing your experience. As it is our goal to constantly improve our facility and our service, we take ANY feedback - both positive and constructive - as an opportunity to coach and focus our staff on exceeding expectations. In your particular case, it sounds as though we fell short of our goal, and for that I am truly sorry. We pride ourselves on creating great experiences and operating a clean and well serviced hotel. Our property has just started a renovation that will include our guestrooms and guest corridors that will certainly address some of your concerns. I do hope that you would still consider us based on your rating for our service the next time your travels bring you to Philadelphia. Have a great day!
"Perfect for our conference"
I was very comfortable, dinner was delicious, and the staff members were all friendly and helpful, including my housekeeper.Genuine Hotels.com guest review
Response by Hilton Philadelphia Airport First of all, thank you so much for staying with us here at the Hilton Philadelphia Airport. We know you have many choices in the area, and we certainly appreciate you choosing to stay with us!! Secondly, thank you for the kind words and great review of our property. Our staff works very hard to make every guests' experience one that will bring them back again and again - and we do hope so see you again on your next trip to Philadelphia!!
This place is great. The staff is the best and the kindest hotel staff I ever met. They really went out of their way to make my stay comfortable. I will be back!Genuine Hotels.com guest review
Response by Hilton Philadelphia Airport Thank you so much for sharing your experience from your recent stay here at the Hilton Philadelphia Airport. We sincerely appreciate you choosing to stay with us!! Based on your comments, it sounds like our staff did an outstanding job. As you stated, our staff is the kindest you have ever met and we do strive to make every guests' experience one in which they can say they will chose us the next time they have needs in Philadelphia!
"Convenient"
Overall the stay was very good. It was a very convenient location, without being around all the busyness of the actual city. It seemed like we took the same easy road to get everywhere we were going. Unfortunately we had an issue of our next door neighbors and their friends making a lot of noise and very loud conversations and yelling. This woke us […] up at 1:30 in the morning and security was called twice between then and 2:30am to attend to the situation. I do commend the staff for being attentive to this issue. I believe our issue was an isolated occurrence and would still stay here again in the future. Read moreGenuine Hotels.com guest review
Response by Hilton Philadelphia Airport First of all, I wanted to thank you staying with us at the Hilton Philadelphia Airport and sharing your experience. I make it a point to review all guest comments and responses in order to keep our staff always trying to improve our service and our property. We strive for "Excellence" in service and want every guest to leave "Extremely Satisfied"!!! I wanted to apologize for noise issue you encountered, as you can imagine, it is difficult to control what guests do in their rooms, but anytime that we are notified of an issue, we absolutely respond to ensure that all of our guests enjoy our facilities and have the stay that they expect! Thank you again for the kind words and have a great day!
"Night before flight"
The hotel was priced nicely and I felt it was a good deal. The shuttle to phl was easy and fast. Front desk was helpful as we were flying out the day after a snow storm. It was clean and room was nice. Would def stay againGenuine Hotels.com guest review
Response by Hilton Philadelphia Airport First of all, thank you for sharing your experience from your recent stay here at the Hilton Philadelphia Airport - and secondly, thank you for choosing to stay with us!! We pride ourselves on providing a clean, hassle free, and welcoming environment for all of our guests, and our goal is to always exceed our guests' expectations. We appreciate the kind words in regards to the staff, as well as the comments regarding the facility. In fact, we are in the process of upgrading our product now, so our hotel facilities will soon match our great service!!! Again thank you for the kind words and have a excellent day!
"positive stay and satisfactory"
Friendly speaking, my stay was short one night; but it was comfortable. Hotel location, cleanliness of room and qualty of service.Genuine Hotels.com guest review
"Slight improvements suggested"
As I mentioned to hotel staff, the signage leading to the hotel is not adequate. For drivers new to the area better signs leading to the entrance to the hotel parking lot would be an improvement.Genuine Hotels.com guest review
Response by Hilton Philadelphia Airport I wanted to thank you for your feedback regarding your recent stay here at the Hilton Philadelphia Airport Hotel. I make it a point to review all guest comments and responses in order to keep our staff always trying to improve our service and our property. We strive for "Excellence" in service and want every guest to leave "Extremely Satisfied"!!! The best way we can improve what we do is with feedback from our guests - both positive and constructive!! I have taken your suggestion to our engineering department to figure out how we can increase visibility of our hotel signage, we are going to begin trying a few tactics to resolve this issue in hopes that you will return to see us again in the near future. Thank you again for choosing the Hilton and have a wonderful day!
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Great Hotel"
Hotel was great. The only issue I have is the mattress. It is too soft and very uncomfortable to sleep on.Genuine Hotels.com guest review
Response by Hilton Philadelphia Airport I wanted to thank you for your feedback regarding your recent stay here at the Hilton Philadelphia Airport Hotel. I make it a point to review all guest comments and responses in order to keep our staff always trying to improve our service and our property. We strive for "Excellence" in service and want every guest to leave "Extremely Satisfied"!!! I want to thank you for the great comments regarding the staff and the hotel. The best way we can improve what we do is with feedback from our guests - both positive and constructive!! We are presently in the process of renovations which includes new mattresses for each room and will be completed mid 2013 so please come back and visit us the next time you are in the city. Have a great day!
This guest did not leave a comment.Genuine Hotels.com guest review
Ok if you have to over night in PhillyGenuine Hotels.com guest review
Response by Hilton Philadelphia Airport I wanted to thank you for your response regarding your recent stay. I make it a point to review all guest comments and responses in order to keep our staff always trying to improve our service and our property. We strive for "Excellence" in service and want every guest to leave us "Extremely Satisfied"!! Regardless of the age of the property, we can still provide excellent service in a clean, and well maintained environment. Any and all feedback can certainly help us improve as we move forward with our upgrades to the physical building. Thank you again for your comments and we hope to see you the next time you are in Philadelphia!
"A little disappointing"
I stayed one night, for $200/night, I was a bit disappointed with some things in the room. The TV did not work properly and the heat kept blowing cold air and you had to turn the temp up to 80 and then it was too hot.Genuine Hotels.com guest review
Response by Hilton Philadelphia Airport Thank you so much for sharing your experience from your most recent stay. I make it a point to read all comments and reviews regarding our property in order to keep our staff focused on constant improvement in service and facilities. Based on your comments, I wanted to let you know that we are currently in process of improving our facilities to match our great service. We are updating all aspects of the rooms experience, including wall treatments, lighting, HVAC units, and carpet to enhance and improve our guests' overall experience. Again thank you for your comments and we hope you choose us when you are in the Philadelphia area.
"very friendly and accomodating staff!"
The staff were extremely friendly, helpful and pleasant. Not many choices for food nearby. I wish there was a whirlpool/hot tub. Overall a great hotel!Genuine Hotels.com guest review
Response by Hilton Philadelphia Airport Thank you so much for sharing your experience from your stay here at the Hilton Philadelphia Airport. We sincerely appreciate the accolades!!! I will be sure to share your comments with our staff, as we do with all guest comments - both positive and constructive - to ensure we are always looking for ways to improve both our service and our facilities. Again, thank you for the feedback, and we hope to see you next year!
"Great Stay"
We were only there overnight but the staff was especially helpful and very friendly.Genuine Expedia guest review
Response by Hilton Philadelphia Airport Thank you for your wonderful comments and for choosing the Hilton Philadelphia Airport for your recent stay. I make it a point to review all guest comments whether good or bad in order to help improve on the hotel, guest services, and the guest experience. I will share your comments with the entire hotel staff because too many times we here the negative comments but never the great ones! We hope you will choose to stay with us again the next time you are in Philadelphia and have a great day!
"A great stay before a flight!"
Since we had to take a flight the next morning at 7 a.m. we spent the night before the flight at the Hilton. The hotel was easy to find, and the service impeccable. For a small fee, we could leave our car for the week, and the shuttle was prompt and easy to use to and from the nearby airport. With a Hilton Honors membership, we attended a lovely cocktail […] hour with food before having a light dinner in the sports bar. The staff was friendly and helpful, and we would definately do this again. Read moreGenuine Hotels.com guest review
Response by Hilton Philadelphia Airport I would like to thank you for sharing your recent experience here at the Hilton Philadelphia Airport. The best type of advertising that we could possibly get is from our guests, such as yourself - and the only way we can get better is with feedback - both positive and constructive - from our guests as well. We take pride in the service we offer our guests because we know how important it is to treat each guest like family. Please stop back in and see us the next time you are in the area. Thank you again and have a wonderful day!
I was disappointed in this Hilton as the service was not up to par for a Hilton. I requested a room with a refrigerator and when checking in there were no apologies made for not accommodating my request. The pool was NOT what it looked like on the website. It was considerably smaller which was disappointing to my children because they chose the hotel […] for the pool. Disappointing experience overall. Read moreGenuine Hotels.com guest review
Response by Hilton Philadelphia Airport Thank you very much for sharing your experience from your recent stay here. We always appreciate hearing from our guests - including when comments help identify ways we can improve. Let me start out by apologizing for what appears to be a less than expected experience, that is certainly not what we expect to provide in regards to service nor experience. I have taken the liberty to share your comments with our Front Office Manager in order to coach and focus our team on follow through, communication, and expectations. Again, thank you for staying with us, and I do hope that you will consider us the next time your travels bring you to Philadelphia. Have a wonderful day!
"ok for short stays"
daytime staff was very professional, evening staff could use some retraining especially in the resteraunt area.Genuine Expedia guest review
Response by Hilton Philadelphia Airport Thank you for sharing your experience regarding your recent stay here at the Hilton Philadelphia Airport Hotel. I make it a point to review all guest comments and responses in order to keep our staff always trying to improve our service and our property. We strive for "Excellence" in service and want every guest to leave "Extremely Satisfied"!!! I want to thank you for the great feedback and recognition of our daytime staff's outstanding service. I have shared your comments with our F&B Director so he can take this opportunity to share your comments with the entire team - this way they can hear first hand what can happen when they lose focus. We train ALL of our team members to provide outstanding service and EXCEED expectations - which in your case, we obviously did not during your experience with the F&B staff. Thank you again for choosing the Hilton and we hope to see you in the near future. Have a great day!
This guest did not leave a comment.Genuine Hotels.com guest review
"early morning flight?"
If you are traveling out of the Philadelphia International Ariport, this hotel is a good choice. Clean and comfortable at a good rate. Dawn at the front desk was very nice and offered free drink coupons for the bar during checkin. The parking is free only during your stay, if you want to use the shuttle service, you will pay extra to leave your car […] at the hotel. Read moreGenuine Hotels.com guest review
Response by Hilton Philadelphia Airport Thank you so much for sharing your recent experience here at the Hilton Philadelphia Airport. We sincerely appreciate you choosing to stay with us. It sounds as if you had a great stay, but if there is anything we could have specifically done to have made your stay better, please be sure to reach out to us here at the hotel directly - the best way for us to improve is with feedback from our guests!! I have shared your comments with Dawn, our Director of Front Office, as well as the rest of our staff to coach them on how to "WOW" each and every our guest. Again, thank you for staying with us, and we hope that you will choose us the next time your travels bring you to Philadelphia!!
The bed was a little uncomfortable....needs to be sturdier and firmer.Genuine Hotels.com guest review
Response by Hilton Philadelphia Airport Thank you for choosing to staying with us here at the Hilton Philadelphia Airport. Many times you only get one chance to make an impact, but I do hope that you would reconsider staying with us again even though our bedding was not up to your expectations. I hope that during your stay we had the opportunity to provide exceptional customer service, plus we currently renovating our guest rooms and public spaces throughout 2013 so we can show you our true colors! Thank you and have a excellent day.
"Close to our family who we were visiting"
Large, nice accessible room as we requested. Bed very comfortable. Lots of outlets for our medical and computer equipment. Hotel staff very friendly. Buffet breakfast expensive, but excellent. They actually gave us one free breakfast for the first 2 days of our stay when they learned that my husband was there celebrating his 70th birthday. Excellent […] overall rate. Had nice gift shop with personal items which we appreciated. 3 in hotel food options including sports bar, Starbucks Coffee, and dining room. Pool and fitness area looked great but we didn't use. Easiest of all the airport hotels for us to access off the highway. Hotel was older and one day the staff did not make up our room. Other than this, excellent choice. Read moreGenuine Hotels.com guest review
Response by Hilton Philadelphia Airport Thank you so much for choosing to stay with us here at the Hilton Philadelphia Airport!!! In addition, thank you for sharing the great experiences you have had here. The best recommendations we can get are from guests who take the time to express how their experience went - unsolicited. It also gives us an opportunity to improve upon the service we provide - based on either positive feedback or constructive feedback - both are great tools. As we strive to provide the best guest service possible, it is nice for our staff to hear when they have gone above and beyond for our guest. I will be sure to share your comments with everyone here at the hotel. Again, thank you so very much for your kind words, and we look forward to seeing you the next time you are in Philadelphia!!
This guest did not leave a comment.Genuine Hotels.com guest review
"mummer's trip for the first."
Excellent location; great hotel staff; so-so food(breakfast) : in restaurant:Genuine Expedia guest review
Response by Hilton Philadelphia Airport I wanted to thank you for your response regarding your recent stay here at the Hilton Philadelphia Airport Hotel. I make it a point to review all guest comments and responses in order to keep our staff always trying to improve our service and our property. We strive for excellence in service and want every guest to leave extremely satisfied! I want to thank you for the great review you gave our hotel and our staff and we hope you have a wonderful day!
"Close to airport"
Conveniently located close to airport but not exactly what I expected for the hotel to be a Hilton. The room & hotel needs some maintenance and a makeover. Pretty outdated. For one night it was good enough.Genuine Hotels.com guest review
Response by Hilton Philadelphia Airport Thank you for taking the time to share your experience. We sincerely want to hear from our guests as that is the best way to improve. I do want to apologize for the condition of your room, as that is not typical of our rooms here. As you did state, we are in need of a renovation, but we do maintain a clean, efficient, well maintained, and as you stated, extremely welcoming and friendly property. What you experienced in your room is certainly not the norm. I did want to let you know that we have actually begun a refurbishment project that will encompass upgrading our facilities that should be completed in the next 6-8 months. This improvement will bring our hotel's facilities up to the high standards that our team provides regarding service. Have a wonderful day and thank you again for choosing to stay with us.
"Great for the price!"
Overall, we had an enjoyable stay. We were only in town for one night and chose this hotel because of the price and it's close proximity to Lincoln Financial Field. The room was very clean with the exception of the vent in the bathroom, which was full of dust. The bed and pillows were harder than I prefer, but everyone has different tastes. Parking […] was free, and you can't beat the price for such a nice hotel! Read moreGenuine Hotels.com guest review
Response by Hilton Philadelphia Airport Thank you for taking the time to share your experience at the Hilton Philadelphia Airport. We sincerely want to hear from our guests as that is the best way to improve. I do want to apologize for the condition of your bathroom, as that is not typical of our rooms here. We have actually begun a refurbishment project that will encompass upgrading our facilities that should be completed in the next 6-8 months. This improvement will bring our hotel's facilities up to the high standards that our team provides regarding service. Please stop in and see us the next time you are in Philadelphia, have a great day!
"Could be better for money"
The bed sheet was soiled!!! Noticed it late night. pretty disgusting. came in at 5 p.m. and wish to have a light meal; choices were very unhealth- not one signle vegetarian sandwich - the room service person could not help. finally ordered Tofu with grilled vegetables!!! Not the healthiest choice The room was cold when checked-in; turned on the heater […] to 80F and did not warm the room. The bus shuttle in the morning was packed and was 10 minutes late. almost missed my flight check-in was fine; staff was cordial, but was surprised by some of the items noted above Read moreGenuine Expedia guest review
Response by Hilton Philadelphia Airport Thank you very much for taking the time to share your experience from your recent stay here in Philadelphia. We strive to make every guests' experience one in which they will come back again and again - as well as recommend us to others. Let me start by apologizing for not meeting your expectations. I have shared your comments with our F&B Director and Housekeeping Director so they can take this opportunity to share your comments with the entire team - this way they can hear first hand what can happen when they lose focus. We train all of our team members to provide outstanding service and exceed expectations - which in your case, we obviously did not. Again, I do apologize, and rest assured, this will be addressed immediately.
"great for traveling"
Airport parking was great. Made it very easy to to travel the hotel shuttle .Genuine Expedia guest review
Response by Hilton Philadelphia Airport Thank you very much for taking the time to share your experience from your recent stay here at the Hilton Philadelphia Airport. We strive to make every guests' experience one in which they will come back again and again - as well as recommend us to others. We are truly happy we could make your traveling experiences excellent during your time spent here. Have a great day and thank you again for choosing the Hilton Philadelphia Airport.
"Decent but old airport hotel"
Comfortable and well priced for an airport hotel. Bit old and a funky smell in the hallway but the room size was great and bed was very comfortable.Genuine Expedia guest review
Response by Hilton Philadelphia Airport Thank you for staying with us on your most recent trip to Philadelphia. Let me start out by apologizing for your apparently less that stellar experience. We strive to provide a clean, well maintained hotel with hassle free convenient service and a welcoming staff - but it certainly sounds as if we did not meet that expectation in your case. You mentioned we are a bit old in regards to the property's condition, and I wanted to share with you that we are in the middle of refurbishing all of our rooms and our corridors including carpet, wall treatments, ceilings, lighting, and bathroom floors in order to be able to provide a great product along with our great service. Thank you and have a wonderful day.
Close to airport/ provided shuttle service into town/ clean hotel with sports bar/Helpful and friendly staffGenuine Hotels.com guest review
Response by Hilton Philadelphia Airport I wanted to thank you for your response and sharing your experience regarding your recent stay here at the Hilton Philadelphia Airport Hotel. I make it a point to review all guest comments and responses in order to keep our staff always trying to improve our service and our property. We strive for "Excellence" in service and want every guest to leave "Extremely Satisfied"!!! I want to thank you for the great review you gave our hotel and our staff and we hope that you will always come to see us when you are in the Philadelphia area. Thank you and have a great day!
This guest did not leave a comment.Genuine Hotels.com guest review
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