Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Great hotel"
We had a studio suite and it was plenty of room for me and my two kids. Very clean and great location. In walking distance of tower city where you can take the FREE trolley to many attractions. Went to the science center, rock hall, a gladiators game at the Q and shopped at Tower City where we ate.Genuine Hotels.com guest review
"Location of room"
I didnt like location of room. Had to get on 2 different elevators to reach the room on 3rd floor. Room had better view but was much smaller than the room we had last year which was on the 2nd floor. Would like to be able to reach room without having to walk on the balcony for people who are afraid of heights.Genuine Hotels.com guest review
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The room was great!!! I will definitely come againGenuine Hotels.com guest review
It was fineGenuine Hotels.com guest review
"Pleasant surprise"
What an unusual hotel! The hotel is built in an old arcade, which the rooms still overlook. The rooms are exactly what you would expect from a Residence Inn (comfortable, no fuss), but the hotel itself is quite extraordinary. The amenities are great (free coffee, fruit, candies, even free billiards). The location is fantastic - just around the corner […] from the lively East 4th street (think restaurants, bars, fairy lights) and down the street from the ever popular Horseshoe Casino. Very central. We'll be back for sure. Read moreGenuine Hotels.com guest review
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This hotel is definately worth staying in if you are looking for comfort and convenience in the downtown Cleveland area. The room had everything an at home kitchen would have less an oven and even had a working gas fireplace. Our view which was hidden well with draperies was not very attractive but you must remember this is a downtown location and at […] a lower level would at best reveal another building not a skyline view. This location is well within the walking distance of very nice dining, live entertainment, a casino, an indoor mall next to the casino as well as within a comfortable walk of the theatre district. Although dated the actual hotel is very clean, quite spacious with extremely wide hallways and an enormous elegant dining area where a very generous and diverse breakfast was served by very attentive staff. We even had a call from Amanda at the front desk within half an hour of checkin to make sure everything was alright. Parking access is immediately beside the building but quite easy to overlook but not to worry, there is a parking structure within a half a block. Read moreGenuine Hotels.com guest review
"Great place to stay for Cleveland sporting events."
Hotel is walking distance to all major sports venues and nightlife downtown. Casino is 2 blocks away. Felt safe walking around. Hotel parking is underground and very limited, get there early or you will be parking in an outdoor lot across the street, which they reimburse you for. Sunday morning breakfast (included) was excellent, not a standard continental […] breakfast like most places. Staff was friendly and helpful. Would definitely stay there again. Read moreGenuine Hotels.com guest review
"within walking distance to the casino etc downtown"
the only think that i didn't appreciate is that i was charged $18 a day for parking. i think when those hotels downtown should put parking in with the fee for the room.Genuine Hotels.com guest review
"Good location"
Nice location. Easy walk to dinner, sports events, casino and nightlifeGenuine Expedia guest review
"All the Comforts of Home"
We had a wonderful experience staying here. Very convenient for everything we needed for our purposes, very clean, loved the Breakfast Buffet, we basically had all the comforts of home. Having a fireplace in the room was warm and welcoming also. We were kind of worried about the parking, but for us, we had No Problems whatsoever with parking. I would […] recommend smaller to mid-size vehicles as spaces are kind of small, but again, had no issues. The Staff was very friendly and helpful with any questions we had. Read moreGenuine Expedia guest review
"Great location"
Very nice hotel in downtown Cleveland. We were very satisfied with the location, close to restaurants and nightlife. The reservation included a free pass to the health club Fitworks, which was right next door. The breakfast buffet was wonderful. Would definitely stay here again.Genuine Hotels.com guest review
"resonable downtown hotel with pleasant staff"
very pleasant helpful staff. quiet hotel. Room cleaning lady didn't really clean well as mirrors were hardly touched during my stay. Refill of complenetary coffee, toilletary hardly done. but she was good in cleaning bathroom and changing towels. and corridors hardly ever vacumed !! That is something fixable. Location good for downtown events and they […] had a shuttle to cleveland clinic. overall, it is nice place to stary in. Read moreGenuine Expedia guest review
"Great experience"
Great room, phenomenal price. We will definitely return.Genuine Expedia guest review
"Its a great location for a night on the town."
We've stayed here a couple times and enjoy staying every time.Genuine Expedia guest review
"Nice hotel, but bad parking"
My only complaints are the parking and the small bathroom. Other than that we were really impressed with it.Genuine Expedia guest review
"Close to every thing"
Good for business , in down town close to all attraction and Cleveland clinicGenuine Expedia guest review
"I would definitely stay at this hotel again"
Great location for baseball and basketball (within walking distance). Parking is across the street and unrelated to the hotel so if you arrive late and/or there is an event that takes up the parking then parking might be an issue. I would definitely stay at this hotel again.Genuine Expedia guest review
"I'll be back"
Excellent stay, the staff was very helpful with any questions we had. The room was great, clean, and large.Genuine Expedia guest review
"Great Location."
The location is excellent and within walking distance to the main entertainment district. If you're going to a Cavaliers game it's in the perfect spot - right across the street. The hotel itself is not on the same level as the other Residence Inns we've stayed at in the past. The service was okay, but not too friendly; and the breakfast was certainly […] not as good as we've had while at other Residence Inn locations. The room itself was in fair condition, but possibly because it seemed to be in a much older building, didn't seem to be really clean. The parking was really cumbersome - the alley that leads you there is exceptionally tight and the wayfinding signage wasn't clear. On the plus side, it was extremely quiet, and the bed was comfortable, so we slept really well. Read moreGenuine Expedia guest review
"Fireplace and fine dining for two"
In an excellent part of downtown Cleveland. The restaurants are less than 1/2 a block away.Genuine Expedia guest review
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"Awesome downtown hotel!"
Staff was very friendly and the hotel was clean. Will definitely stay again!Genuine Expedia guest review
"Fathers Day 2012"
Great place to stay. Near everything. Casino,rest, bars.... Only bad experience, had to park away from hotel, the hotel garage was full.Genuine Hotels.com guest review
"Great location, very friendly staff"
We went to Cleveland to a baseball game. This hotel was within 3 blocks of the stadium, 2 blocks from Horseshoe Casino, and just merely steps away from some great restaurants (including one of Michael Symon's Lola restaurants#. The staff was all very friendly. Room was great #we were even given a suite which we didn't know we were getting). Hotel is […] older but in great condition and has some great architectural features. Location couldn't be beat. Being from out of town, it was easy on and off I90 to get to the hotel. Would definitely recommend to anyone. Read moreGenuine Expedia guest review
"perfect downtown locatiom"
This guest did not leave a comment.Genuine Hotels.com guest review
"Met my expectations"
It was only an overnight stay, but everything pretty much met my expectations. I liked how spacious the room was, however the carpeted floors were very noisy and floorboards were uneven. Otherwise I had no other compliants.Genuine Expedia guest review
"walking distance to food, bars, shopping, casino"
This guest did not leave a comment.Genuine Hotels.com guest review
"Good location, not great hotel"
Older hotel, but the rooms are large. Close to the stadium.Genuine Hotels.com guest review
"Great hospitality, warm people, depressed area"
We booked this hotel specifically because it was close to Hilarities, the comedy club. Emo Philips was performing, so we drove a few hours just to see him. The hotel staff were as gracious as could be: friendly, helpful, and polite. They really went out of their way to make us feel welcome. But the area... it's seen better days. If you want to be near […] one of the attractions there, you'll likely want to book this Marriott Residence Inn because it's clean and convenient. But if you have no reason to be in this neighborhood, find a nicer area. The roads were filled with potholes. Most of the businesses in the quaint nearby mall were closed. I wouldn't feel safe walking at night. It's a shame to see the area in such decline, but some construction just down the street might herald a new beginning when it's completed. No problems with the hotel, though. We were quite happy...even if mortified when we first drove up to it. Read moreGenuine Hotels.com guest review
"Would definitely stay there again"
We pulled into Cleveland at 10pm while a Cavaliers game was letting out, and traffic was nightmarish. However, we called and the great ladies at the front desk helped us navigate through the quagmire. The hotel is lovely, if a little labyrinthine. Best continental breakfast ever. There were also plenty of places close by to grab a bite to eat and a […] brew. Read moreGenuine Expedia guest review
"Coming back"
Will certainly come back again. I truly enjoyed the convience of getting out of my car and into the hotel quickly.Genuine Expedia guest review
"Residence Inn--great location--lovely staff"
The room was great...it even featured a gas fireplace! Less than a mile from the Rock n Roll Hall of family & around the corner from a bunch of great restaurants & bars. Three blocks from the baseball stadium & basketball arena. When the ladies at the front desk found out it was my birthday, they offered me a free bottle of wine or champagne! I've already […] recommended it to friends. Read moreGenuine Hotels.com guest review
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"Home away from home"
Me and my husband love getting away for an evening from time to time and absolutely love staying at The Residence Inn. It's our home away from home.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Can't Wait to Go Back"
The hotel was nice, the room was huge and it was very close to a lot of nightlife.Genuine Hotels.com guest review
"Just okay"
Hotel was okay for overnight stay. Went there to see Christmas Carol at the Ohio Theatre. This hotel was convenient because it was in walking distance to everything. Room was large and basically clean. Front desk was nice. It was all in all a okay hotel for the money.Genuine Expedia guest review
"staff very helpfull"
girl named liz at front desk should get a big raise, very nice and helpfullGenuine Expedia guest review
"Marriott Residence Inn Cleveland"
It was a lovely hotel, nice and clean and close to the neighborhood where everything was happening.It was nice that we could use the computers in the common room downstairs free of charge because we had to look up some important information about the competition that brought us to Cleveland. I sent my 20-year-old daughter in to inquire about parking […] while I waited outside in the car. The person at the desk was helping another customer, so my daughter waited her turn. My daughter thought the employee addressed her at one point, so she began to ask about the parking only to be snapped at by the employee who said, "I"m with this customer!" My daughter was embarrassed and apologized profusely for the misunderstanding, but the the clerk was not very nice about it. That is my only complaint, and it bothers me especially when employees treat a young person this way. I know she wouldn't have treated me the same way. The TV remote was a bit annoying. I had to keep pressing the buttons several times to get it to respond. Other than that, the place was great with a very nice buffet breakfast. Read moreGenuine Hotels.com guest review
"Perfect Choice"
Needed a hotel close to Quicken Loans Arena, This place was less than 2 10ths of a mile. We travel a lot and this was a clean quality Hotel at a very resonable price. The continental breakfast and the little buffet they put out before the concert were decent and saved us some money. There was a parking Garage a few doors down as well as the Hotel garage. […] Was able to check out a couple watering holes after the Show. " Wonderbar" was cool. i would recomend this place to anyone attending a game or a show, or who had business downtown ! Read moreGenuine Expedia guest review
"Great Location"
Perfect location for a downtown event. Plenty of bars/restaurants within blocks. Room was nice and spacious. My only complaint was that the hotel was a maze. We had to go from first level parking to the second level main lobby. From there to the 2nd floor, make two lefts and walk a long ways to another set of elevators. From there to the 4th floor. […] Other than that, place was above satisfactory. Read moreGenuine Hotels.com guest review
"Comfortable hotel close to ballpark & restaurants"
Great staff, excellent free breakfast, free internet, nice location, no complaints at all!Genuine Hotels.com guest review
"Good Place, nice location"
xxxGenuine Expedia guest review
"Residence Inn Cleveland"
I can't say enough good things about this hotel. The room was huge; the efficiency set-up was ideal for my circumstances. The hotel staff was wonderful: friendly, helpful and caring. The dining room overlooks a charming old-world archade with beautiful architecture. Nearby is a walking street with very nice restaurants and entertainment. When it was […] time to leave I didn't want to go! Read moreGenuine Hotels.com guest review
"Excellent base to see sights, go out to dinner, see a show"
Funky retro-fit into an 1890s arcade-style building, with fantastic location. Parking garage is very tight, don't bring your SUV. A half block away is 4th street, pedestrian-only. Lola is an excellent restaurant and great dining experience there. Pickwick comedy club was excellent, reasonable price tix and table service. The Corner Alley is fun - bowling […] and martini bar. Can walk to Rock & Roll Hall of Fame, if weather is good (maybe 20 min.). Becoming a member there is very worthwhile, especially if you take advantage of the gift shop discount. Also are close to the theater district and nightlife district, which we had no time for. Plenty to do and see. Hotel hot breakfast included, was average. Rooms include small kitchen, with a couple of supermarket-style food cases in the lobby offering a few food items and wine. Front desk extrememly friendly and helpful. Also a billiard room and lounge with flat screen TV and internet. Great value. Highly recommend this hotel. Read moreGenuine Expedia guest review
"Residence Inn by Marrriott downtown Cleveland"
My friend and I just returned from a one night stay here. Check-In was a breeze with our booking through Hotels.com. Staff was friendly and helpful. The location was perfect for catching a game at the Quickens Arena, it's directly across the street!! This is a beautifully restored old hotel! Our one bedroom suite was the best we have ever stayed in. […] The bed was so comfortable! A very long walk to our room but it was through a beautiful arcade so we didn't mind at all. We will definately stay here again for our next basketball game!! Read moreGenuine Hotels.com guest review
"Not impressed"
The hotel doesnt have an area for pets in or around the hotel, but rather two blocks away next to the Quicken Arena and everytime I had to take my dog out to potty, I was bombarded with people asking for money. I had reserved two rooms. Both rooms were somewhat clean but the bed/sofa bed in both rooms were well worn. One of the bathrubs had a black […] ring around it and soap scum in the soap dish. I called to have it cleaned but was told that housekeeping was very busy and not sure when they could get to it. I was reimbursed the parking fee as compensation for this inconvenience. The most helpful person there was a custodian who gave us a history of the hotel, some sites to see and was just an all-around great guy. The saving grace was the excellent breakfast buffet--which had a wide variety of breakfast foods, cereals, already cooked oatmeal, a waffle iron, several juices, various fruits, The hotel is next to lots of good restaurants right around the corner but I was amazed at the number of panhandlers asking for money. All in all, I'd probably stay there again if I have to stay in the downtown aread but would not take a pet againn in the winter time. Read moreGenuine Expedia guest review
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