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Overlooking Diamond Head and the 500-acre Kapiolani Park, this 19-story Honolulu hotel is .5 mile from Waikiki Beach. The Honolulu Zoo and Waikiki Aquarium are a half-mile away. Guests can also find nearby boat tours and cruises.
Queen Kapiolani Hotel features an outdoor pool, sundeck, and patio. A conference center is also onsite. A restaurant is open for breakfast and dinner and also offers a light fare, appetizers and has a happy hour. Parking is available for a surcharge. The hotel is smoke-free. Wireless Internet access is complimentary throughout the hotel.
The air-conditioned guestrooms include flat-screen TVs with cable channels, clock radio, iron and ironing board, coffeemakers, and compact refrigerators. Bathrooms have complimentary toiletries and shower/tub combination. Windows open to city, partial-city, ocean, or Diamond Head views. Wireless Internet access is provided free.
Valet parking costs USD 25 per day with in/out privileges
Rollaway beds are available for an additional charge
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Valet parking costs USD 25 per day with in/out privileges
Rollaway beds are available for an additional charge
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
Waikiki established its reputation as a getaway when the Moana Surfrider opened its doors in 1901. Today, more than 30,000 hotel rooms are packed in the skyscrapers along the golden sands of Waikiki Beach. At the end of Waikiki, Diamond Head towers as an enduring landmark. West of Waikiki, Pearl Harbor offers a somber testament to history and the victims of World War II.see all hotels in Honolulu
This is just not a 3 star hotel. The paint was peeling off the walls. The room had enough dirt in it our eyes were watering. The WiFi didn't work (apparently this is a chronic problem...). The air conditioning was a noisy window unit worse than the one I had in college. Ultimately, yes we got a hotel room that we could sleep in and take care of our […] business. But this is not a 3 star hotel that deserves to be paid 3 star rates. We've stayed in airport motels that were maintained better and had better amenities than this dive. Read moreGenuine Hotels.com guest review
"Room description's on Website misleading."
I had a confirmed prepaid reservation for a city view room with king size bed. The first room assigned was substandard - it only had a small double sized bed, a bedside table and a refrigerator - no bureau, no chair and no table. At least 2 deskclerks insisted that it was a city view room even though the website says a city view room has one king sized […] bed or 2 double beds, and was a certain size, all of which conditions the first room failed to meet. I had to check out of the first room - go to work - and come back to finally get the size of room that I had reserved and paid for. The hotel charges more for a city view room than a standard room, but the actual room's don't seem to meet their own website descriptions. Read moreGenuine Expedia guest review
"horrible internet access etc"
We can get WiFi only lobby,second floor and third floor.Internet access was terrible. I couldn't connect at all!so I had to go to Starbucks to get WiFi. Some hotel staff were not nice. I wanted to left my luggage after I checked out. The staff told me I had to pay two dollars for a bag. i didn't understand at all. I regretted staying this hotel.Genuine Expedia guest review
"Met my needs!"
The hotel met my needs for the price! It really needs some TLC and I wish I would have been informed that the hotel sponsors a very loud rock concert from 1pm to 6pm on Sunday.Genuine Hotels.com guest review
As a business traveler, I choose hotels based on the availability of WiFi. I check-in and then set my laptop to download files from my office while I sleep. The WiFi did not work the entire time I was there, which was a MAJOR inconvenience for me. They sent me to the business center at another nearby hotel, but working there was miserable due to no […] air conditioning. They later got the WiFi working in a room off the lobby, but that's not the same as being to work from my room. I asked them to move me to another hotel in the same chain, but they said no other rooms were available. A terribly disappointing experience with Queen Kapiolani Hotel. I would not stay there again. Read moreGenuine Expedia guest review
"Nice view but beat-up room"
I guess because i had the discount room, it was one that had been beat up over the years. There were scratches and marks on the walls and in the bathroom. There was a TV which faced the wall and a bed and no table or chair so if you wanted to watch TV, you'd have to stand up to face it. BUT the view was beautiful and the staff was pretty nice. The location […] is great. Read moreGenuine Hotels.com guest review
Hotel is in a great location. That's it! Valet 25$ it should get a much better service. Rude employees. I checked in and the front desk agent ( Dan) had a poor attitude, very superficial in explaining the amenities. ( Never mention the wifi password, never told us how to turn the ac on...etc) Room smelled and bathroom was old and needed maintenance. […] We left a sign do not disturb on the door and when we got back from the beach the housekeeping got into our room anyway. Why? We stayed there just for 2 nights instead of 6. Not going back or recommend. Read moreGenuine Hotels.com guest review
"Disappointed with The Queen"
We recently stayed at the Queen Kapiolani in Honolulu. The hotel staff was very friendly, helpful and accommodating. Our room was out of the 60's. The sink and tub had been repainted and the new paint was chipping off. The carpet definitely need to be replaced. the hotel photos misrepresented the accommodations.Genuine Expedia guest review
Tiny room , in desparate need of update. The bathtube wouldn't drain, peeling paint inside it, and inside sink. They should be ashamed of themselves to rent a room in such condition. Internet WIFI drops connection constantly.Genuine Expedia guest review
"Nice hotel. Mediocre rooms."
The staff is great. Valet dudes are great. Quick to offer suggestions or ideas. The common areas are nice. Clean and interesting. Take the time to read the captions around the portraits. Interesting and historical. The rooms are pretty lousy though. They're clean but haven't been updated in probably a decade. Other complaint is that breakfast is EXPENSIVE. […] 14 bucks to get bacon is lousy. I would probably try another hotel if I visit Waikiki again. Read moreGenuine Hotels.com guest review
Smallest room I ever had. I felt like I was a second class citizen and sent to the boiler room. Also I was surprised that they charged me for the parking for every day which I think should be mentioned on the info for this hotel on Expedia. It was pretty far from anything except the park where you didn't feel comfortable walking out at night because […] it's sort of dark and there are a lot of grungy guys just hanging around the street and park that made you feel uncomfortable. Read moreGenuine Expedia guest review
"Avoid this hotel"
This was my 5th stay in this hotel and most likely last. I was hoping, that after remodeling last year it would be better. Common areas did improved really a lot, but rooms did not. 1. They got to do something about those ceilings - dirty gray from 1970-s. 2. Plumbing is really bad - needs major work. 3. A/Cs need to be replaced. 4. Windows are bad […] too - its like you are outside - air just flows right through you. 5. Small, tiny ants all over your room (tables, showers, floors - everywhere. To be fair - best features of this hotel is location and cleaning personal - they are doing great job, especially considering outdated plumbing etc. Read moreGenuine Expedia guest review
"close to beach"
Bathroom in urgent need of updating, room very small infested with tiny ants.the pictures on website don't reflect actual condition of hotel.only one working elevator for an 18 floor building!! I think that the price vs condition wasn't worth it.Genuine Hotels.com guest review
The room was very smallGenuine Hotels.com guest review
"Great location - that's all"
Great, great location and view. This hotel NEEDS some TLC and attentionGenuine Hotels.com guest review
The room was clean, but room was too small I felt claustrophobic.Genuine Hotels.com guest review
"Queen Kapioloni Real Review By A Real Customer"
This hotel needs work & upgrades. As my wife put it, if you just need a place to change & sleep then this is the hotel to book (which turned out to be true in our case due to touch & go booked events). It was in a great location at the end of Waikiki Beach. You could walk to anything close by. Lots of shopping stores near by. Parking was $20 dollars […] a day. Pool seemed nice. There were beach towels available near the pool. The only personal complaint is that I am used to a higher end hotel. Read moreGenuine Expedia guest review
We were there from Thursday afternoon to Monday afternoon. The rooms were book through a travel agent and was order for 4 adults with 2 queen beds. The first one had one full size bed on the 18th floor; after a polite oversight we were give a smaller room with 2 full beds and a heavy peeling bathtub and sink on the 14th floor. After I requested something […] bigger and better, we received a larger room with 2 full beds and a bathtub with less peeling. Some of the elevators were not working during our entire stay(but was being worked on), therefore getting an elevator was a minimum 20 minute wait. The over price valet parking ($20 a day) because the only parking for the hotel was on the street, combined with the $30 a day charge for one rollaway bed was too much. I asked for a family hotel and saw very few families. The cleaning staff was very accommendating and serviced our vocal daily towel request. Overall, not pleased with the hotel, but tolerated it and stayed away as much as possible. Read moreGenuine Hotels.com guest review
"Downgraded to roach room"
When I checked into my room, they looked at me then said "change his room". I had been on the 14th floor then they scratched out the room and wrote 409 underneath. At midnight I felt something crawling on my leg IN BED... It was a 3 inch cockroach. Bleh! So gross. Ill never stay there again!Genuine Hotels.com guest review
Not Clean! Ants all Over the place! Rather spent acouple hundred more on a better hotel!Genuine Expedia guest review
"Great location but poor condition of the hotel"
Although it's pretty next to the famous Waikiki beach and Hololulu zoo, the hotel needs a upgrad necesseraly. The stay at this hotel Is the money not worth!Genuine Expedia guest review
"Lacking customer service"
I had asked for early check in when I booked my hotel room and the only way to check and see if you can is to call... again and again and again. needless to say we waiting for our room for about 2 hours. when we finally got our room, it was the wrong one ( I booked a 2 bed room and was given a 1 bed ). rooms are extremely small, outdated, and poorly […] maintained. oh! and only a window a/c unit that doesn't do much. Read moreGenuine Hotels.com guest review
The Room was very small without a storage space!Genuine Hotels.com guest review
"Nice location but poor quality!"
It was very noisy because there is not real windows (glass blinders)... you can hear all noises coming from the street or the restaurant and the pool just 2 stairs below!! Carpets and wallpaper are old fashions, bathtube is moldy and the room is very small compare to latest standard. It is cheaper than somewhere else but sometimes it is better to put […] a bit more and enjoying your stay. Read moreGenuine Hotels.com guest review
"Spend a little extra and go elsewhere."
The hotel is very old. Our tour book led us to believe that it was undergoing renovation by new ownership, but in fact, renovations were nowhere to be seen. The parking garage was small spaces with tight corners. The lobby was not inviting. The rooms were quite cramped, with choices of king or double beds only. The doubles were terrible - when was the […] last time you slept in a double with someone as an adult? One couple in our group (we had 3 rooms) reserved a king room, got a double, and were never moved, compensated, or even apologized to. The staff really didn't care. Until we pushed all the furniture to the side of the room, there were only 12 inches between the 2nd bed and the table/chairs. The rugs were old, the bathrooms like a motel 6, the lanais were 1/2 sized, the windows didn't open. The staff nickel and dimed for everything, including printing boarding passes and holding luggage a few hours between checkout and flight. The elevators were very slow and, as we were 3 floors from the top of the building, they always went up before they went down, even though we pushed down, and there was no-one waiting on the higher floors. Really the only good thing about this hotel, other than its affordability, was it's proximity to the beach (1 block). But it was on the easternmost end of Waikiki, so anyone wanting to be in the middle of things won't be in any case. Read moreGenuine Expedia guest review
"Noise kept us awake."
Lower level too noisy to stay. Asked to change room, but took a couple of days with continuous request. Their explanation was that they had no room, but they offer to upgrade us with a $50 cost. No thnx. One +, the location is great especially if you want free parking close by other than that no + feedback.Genuine Expedia guest review
"Not worth it"
The Queen Kapiolani Hotel was ok, but I've stayed in many other hotels over the years that have much much better customer service for the same amount of money. Not that money should define how you are treated.. but hey. All I can say is that the hotel was clean and it's one block from the beach, those are the only good reasons to stay there. If you're […] like me and you like feeling taken care of on your vacation pick one of the million other hotels, there definitely isn't any shortage, and at least the other hotels make it seem like they care that you are there! Read moreGenuine Expedia guest review
If you need a place to crash for the night this will do. Very small and cramped.Genuine Hotels.com guest review
This hotel needs serious renovation. My room was like a shoebox.Genuine Hotels.com guest review
"stay at the Queen Kapioloni"
I was unimpressed with the overall service. No one offered any information about their hotel what floor the swimming pool was on or the dining area and times of use. They were under some construction which was okay but they need to do some remodeling. The showerhead in one of the rooms threw water out like it was a waterfaucet. My room was kept pretty […] clean that was a plus. I thought the pictures posted on Expedia were misleading as to what the hotel really looks like. We had one person go out of there way to be helpful he was bell hop he said everyone calls him "special K'. Read moreGenuine Expedia guest review
"Not really happy..."
Shower temp control was not working...when asked for maintenance, never came. Had to ask 3 times to get our room made up... Not really happy with the hotel...don't think we will stay here again.Genuine Hotels.com guest review
"Hoped for better."
After the renovation I had hoped for better. The tub faucet dripped steady and the drain was slow , you were ankle deep in water by the end of the shower. The tile in the bathroom had stains all over it. Stay away from room 1120 . I had stayed a year ago and was hoping the renovation would inprove things. I never find the front desk staff overly friendly […] . The only upside is the beds are very comfortable. Don't know if I would stay again or not. Read moreGenuine Expedia guest review
Staff.is awesome. Bellhops were angels. Room was crazy small, dingy and.needed paint. Felt very much like a motel 6 with a gorgeous lovely. No.bathroom vent, made.it like.a sauna. If u can get it cheap, the bed and pillows are decent enough. Close to beach and bus stops. we didn't like it, but if it's got a huge.discount, go for it. Breakfast is ehhh, […] so so. The view and noises from the zoo make it good. Read moreGenuine Expedia guest review
"Customer Service Poor"
The staff at the hotel was rude. Furthermore attempts to contact the manager were unsuccessful. Left my contact information and my call was never returned. Would not stay there again.Genuine Hotels.com guest review
"The Walls Are Paper Thin"
It's dumpy and depressing, but so are most hotels in Waikiki. Biggest problem is paper thin walls. I've had hotels in the third-world with less noise and more privacy.Genuine Hotels.com guest review
Waikiki is a great vacation spot. The hotel however lacked many of the conveniences I am accustomed to getting at other hotels. No internet below the 6th floor... restaurant closes early. This to me is a clear indicator of a low budget operation.Genuine Expedia guest review
This hotel may look decent on the website but in person it is very run down. The elevators take way to long and half the time they didn't work properly. Our main concern was our room. They must have not had enough king bed because our bed was two twins put together, and they weren't even comfortable. We had absolutely no space to wall around or even […] put our luggage. The bathroom stinks, and their were small insects crawling around the fridge. Last but not least, if you want any sleep don't stay here. The Windows don't shut all the way and its super noisy stating 5am. We will never go back again. Read moreGenuine Expedia guest review
although I was impressed with the remodel of the hotel. I was disappointed in the service.The room type I always request was not availible on arrival. I tried several times during my stay for a room change but was always told they had none. The thing that bothered me was whenever I asked this one particular women at the desk she seemed to always have […] to ask someone in the backroom when she came back she would always say we have nothing. Not sure if that was true. Read moreGenuine Hotels.com guest review
"Rude Unprofessional Night Supervisor"
If you would like an air conditioned room, do not stay at this location. Our actual room had vintage glass windows that do not close 100%,therefore all of the cool air would blow out! After calling the front desk, the night supervisor 8/28/11 @ 11pm was incredibly rude unhelpful and angry that I complained about the temperature of my room (86 degrees […] at 11pm) He really didn't care about us. Also, the condition of the Hotel was very dirty, one of the three elevators smelt like dirty feet and BBQ sauce. Hate to complain, however when an employee goes out of his way to be rude you have to let the world know. Read moreGenuine Hotels.com guest review
"Bad time at the Queen"
There were 8 negatives. 1. the room was very very small, could only sit on the bed-I sholud have been told ahead of time.2. Tiny closet.3no microwave.4.no aie conditioning in the bathroom-let begs in.6. didn't clean public spaces.7. given only one small bar of soap.8.no one there to tell you about local things.9. parking was tight and difficult. We […] had a good time but the hotel was a downer. Read moreGenuine Hotels.com guest review
If you book this hotel online, you will have to pay for parking, and the hotel will not give you a discount ( this is their exact words). We had to call for room service, because housekeeping overlooked us. There is a resturaunt in the hotel, however it is only open for breakfast and dinner. The rooms had no sound protection at all, it is across the […] street from the beach, but over the city noise, you couldn't hear the waves. The only thing this hotel had going for it, is the location. Look for something else, I wouldn't waste my money there again. Read moreGenuine Expedia guest review
"Our vacation was almost ruined by staying at the Queen Kapiolani"
We booked at the last minute to stay at the Queen Kapiolani for 6 nights. Our room with a balcony was older and worn, but acceptable. However, that night we did not sleep at all due to the noise from the street. The hotel is across the street from what appears to be a homeless shelter and the endless street chatter kept us from sleeping one wink. When […] we requested a room change, the hotel management would only do it if we paid an additional fee. We checked out after staying only two days. Readers please learn from our experience and stay at a hotel where management is a little more concerned about their guests. Read moreGenuine Expedia guest review
Response by Queen Kapiolani Hotel Mahalo for you comments. From your room location, I believe the noise you are referring to came from a hostel that is located adjacent to our property. They are normally very good neighbors as they usually keep the noise levels down, especially in the late evening hours. I will definitely pass on your comments to them and remind them to assist us in keeping their guest noise levels under control. Unfortunately, during the time that you were here we were running a faily high occupancy and did not have rooms available to move you to in the City View category that you had booked. If we did have a room available in that category we would have moved you at no additional charge. Consequently, you were offered a room in a higher category for an additional fee. We do try to accommodate our guest requests and expectations but, unfortunately, are not always able to do so. I sincerely regret that we were not able to do so in your case. I sincerely hope that you enjoyed the rest of your vacation in Waikiki.
"noisy beyond belief"
traffic noise to be expected........but an air conditioner so loud you have to turn it off to sleep.........like the man says 'never again'.......oh and we had one of the most expensive rooms....Genuine Hotels.com guest review
Hotel in a great location to everything in Waikiki. Staff very helpful although rooms very rundown which was disappointing.Genuine Expedia guest review
"Not quite paradise"
This is an older hotel that has been partly refurbished. Unfortunately my room was on one of the older floors. It had a great view of Diamond Head, but also a perfect view of the smoking area of the next hotel. Can't fault smokers a place to light up, but they also tend to do it drunk at 3am in loud voices. Just got to sleep and then the garbage truck […] arrived to take the garbage away. I realised my room was situated above the garbage room. Ask for a room on the higher floors if you can get one. The pool and bar areas were excellent. Read moreGenuine Hotels.com guest review
"Qeen KRapiolani Hotel"
The room that I stayed is in need of a makeover. The quaintly of the bathroom was very low, ripped shower curtain, chipped enamel on both the bath and vanity. The air-conditioning unit needs to be replaced as it is very loud which makes it difficult to sleep at night. All staff including front desk and housekeeping were friendly and helpful. It is only […] because of the staff and the location of the hotel that I stayed for the duration of my booking. It would only be after all rooms had been refurbished would I consider returning or recommending the Queen Kapiolani Hotel Read moreGenuine Expedia guest review
"It's Very Sad"
I stayed at room 921 on March 16 - 10, 2012. The lobby was bright and filled with light. I loved the stone-type floors that looked like bright marbles, which the lobby, and the second floor (conference rooms) had. The thirds floor (pool and bar) was just ok. Most of the staff did not even smile - they seemed to hate working there, so I just felt bad […] for them, and made me feel like the owners, executives, directors, "leaders", and Managers were not good people. The elevators' walls were covered with plywood panels that had little sharp pieces sticking out. When other people had to get on the elevator, I was very hesitant to move as I did not want to get splinters on me. These are the types of emotions vacationing individuals do not want to be ingrained in their memories of where they were supposed to have a relaxing, fun time. My room felt like a broom closet. It looked about 15 feet by 10 feet. My washroom around 10 ft by 3 ft. The vanity lights did not work. The shower head looked like it came from the 1950's. The shower space was really small. There was no tub. If they called that a tub, then it's a tub for small birds. The bed was really hard. Whenever I had to lay down, in my mind, I get flashes of the plywood panels on the elevators. Same plywood that they put together into the shape of a bed and stuffed with hay. It sounds mean but that's the flashes/pictures I got. Now, I wonder if I was laying on a box spring the whole time. It's very sad. Read moreGenuine Expedia guest review
キングサイズベッド１台のシティービューの部屋に２週間宿泊した。 角部屋で、大きく広がった窓はガラスがブラインド方式で一見素敵に見えたが古いからか どんなに強く閉めても隙間がそれぞれ５mmくらい開いていて夜中や早朝など街の喧騒がとても煩かった。 また大きな窓の真向かいは普通のアパートメントで生活が丸見え、カーテンを全開にすると落ち着かなかった。 滞在後半、ホテルのＷＩＦＩが突然使えなくなり、フロントに聞いてもいつ直るか分からないとの返答で結局最後まで使えなかった。同じく後半エアコンが効かなくなりそれも伝えたが帰るまで直ることは無かった。 部屋のメインの照明が無い。ベッドサイドに２つあるランプのうち１つが壊れていた。 館内案内やテレビの操作方法などの案内が部屋に一切無く、ランドリーの場所など逐一 […] フロントに聞かなければならなかった。（地下駐車場内にあった） フロントのスタッフはほとんどが無愛想だった。 掃除は午前中に来たり１６時頃になったりで落ち着けない。 コーヒーメーカーは熱いコーヒーが出来ずぬるいものしか出来なかった。 冷蔵庫はfreeze機能が使えず氷などの備蓄が出来なかった。 金庫はあったが鍵が付いてない、部屋のドアのチェーンはすぐに壊れそうな陳腐なつくり、ドアがかなり重く、閉めるときに相当気を使わないと隣にドンと大きな音が響くほど。 Read moreGenuine Expedia guest review
お部屋が狭いし、古すぎます。洗面台もひび割れだらけ、クーラーも旧式で音がうるさかったです。値段が安いのでしょうがないのでしょうか？Genuine Hotels.com guest review
생각보다 별로였네요 와이키키리조트호텔과 두군데 묵었는데 와이키키리조트호텔이 위치도그렇고 객실상태와 청결도도 더 나았어요 방음이 잘 안되는건지 새벽내내 바깥 소음이 들려 좀 불편했어요Genuine Hotels.com guest review
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