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Positioned across from the breakwater at Waikiki Beach in Honolulu, Hawaii, the Hyatt Regency Waikiki Beach Resort & Spa stands one block from the International Market Place. This property is located two blocks from the Waikiki Aquarium and five blocks from Kapiolani Park.
A three-story atrium boasts cascading waterfalls and tropical foliage, plus more than 60 oceanfront shops and restaurants. Dining options include SHOR American Grill that specializes in fresh seafood and Japengo, a modern restaurant serving dishes from the Pacific Rim. A poolside bar hosts nightly live traditional and contemporary music. Event space accommodates up to 1,000 people. Wireless Internet access is available in public areas for a fee. Na Hoola Spa offers 10,000 square feet of therapeutic treatment rooms, lounges, and dry saunas. The complimentary Stay Fit with Hyatt fitness center contains cardiovascular equipment and offers weekday yoga classes. An outdoor rooftop pool is bordered by two spa tubs and overlooks Waikiki Beach. The Camp Hyatt program hosts seasonal children's indoor and outdoor activities.
This resort offers 1,230 guestrooms distributed among two 40-story towers. All accommodations extend onto private furnished balconies with ocean, city, or Diamond Head views. Hyatt Grand Beds feature pillowtop mattresses draped beneath earth-tone duvets and fine linens. Rooms are equipped with cable television, iHome Alarm/Radios, and wireless Internet access for a fee. Bathrooms boast granite countertops and are stocked with Portico toiletries. Rooms contain mini fridges and coffeemakers. Complimentary laptop-compatible in-room safes are provided.
You’ll be asked to pay the following charges at check in or check out:
Resort fee inclusions:
Inclusions may be listed elsewhere on the page as free or for a surcharge.
Self parking costs USD 30 per night (a different rate applies for extended parking)
Valet parking costs USD 35 per night
WiFi is available in guestrooms for USD 9.95 per day (rates may vary)
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You’ll be asked to pay the following charges at check in or check out:
Resort fee inclusions:
Inclusions may be listed elsewhere on the page as free or for a surcharge.
Self parking costs USD 30 per night (a different rate applies for extended parking)
Valet parking costs USD 35 per night
WiFi is available in guestrooms for USD 9.95 per day (rates may vary)
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
Waikiki established its reputation as a getaway when the Moana Surfrider opened its doors in 1901. Today, more than 30,000 hotel rooms are packed in the skyscrapers along the golden sands of Waikiki Beach. At the end of Waikiki, Diamond Head towers as an enduring landmark. West of Waikiki, Pearl Harbor offers a somber testament to history and the victims of World War II.see all hotels in Honolulu
When we checked in, the staff didn't even mention to us that he was giving us a room that was so closed to the elevator. We got to the room around 4:00pm.and unpacked. After dinner when it's time to sleep, we finally realized that the sound of elevator going up and down is really very annoying and very loud. We are staying at the hotel for 6 nights […] and we have a lots of stuff with us that's is why we didn't bother to be reassigned to another room. If the receiving clerk mention to us that the room is close the elevator, I would have refuse it in the first place. I probably wont mind it if we're still young but we are in our 50s. I guess the clerk doesn't even care about their guest. Read moreGenuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Aloha, Thank you for taking the time to provide your feedback. It appears as though you are currently on property. We have shared your comments with the front desk supervisor. We encourage you to follow up with a manager on duty. Apparently you were offered a room move as you mention in your post. Given that you have opted not to move you may want to consider other options such as a tranquility package which will provide you with ear plugs, soothing sounds, etc. We hope that our team will be able to turn this visit around for you and provide you with everything you need for a more pleasant stay. Mahalo for bringing this to our attention.
I expected more space in the rooms and may be a micro-wave. The staff and service was great but for a place in paradise the room was not so great. I would not book it again.Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Aloha, Thank you for posting your feedback. We regret that you left disappointed and will share your comments regarding room amenities and the room layout with our team. Mahalo
"Excitement to disappointment"
I was so excited when I walked into the hotel and saw how nice and interesting the lobby/shopping area was. (The hotel over all stay was fine and the atmosphere was fine but upon check in my excitement vanished). The gentleman who checked my husband and I in said the mountain view king room we booked was taken but he had an upgrade for us. I am not […] one to be difficult so I was fine with the change until he told us the change was to a 2 double bed 'ocean view' room. I was not satisfied with this because I had come all the way from the east coast of NC where I have plenty of ocean to look at but no volcanoes/mountains and husband is a very tall man who can not fit in a double bed easily by himself let alone with another person. We tried to get any other room for the king bed for my husband but he said they were all taken. The gentleman even smirked a little when we were requesting this. I understand rooms tend to get mixed up but I do not think it is appropriate to smirk at a customer who has chosen to stay at the hotel. He then told us about the room fees which my husband insisted he waive. The gentleman did waive the fees but with the waiver we did not get the room extras such as wifi (which was fine but is that really waiving them?). Once in our room we opened the curtains to see our 'ocean view' which was the other tower of the hotel, the city, and a pinch of the ocean. The main view was of the other tower of the building which was pretty disappointing. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Aloha, Thank you for taking the time to provide your feedback. We are sorry to read that your visit with us was such a disappointment. We regret the response you received at the front desk from room assignment to overall service. We assure you we value your comments and have shared this review with the front desk supervisor for follow up with staff. Mahalo
"Great view for a mall"
We felt like we were living in the mall...not one place were you could set and just read a book, very noisy and crowed.Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Aloha, Thank you for your feedback. We regret that you did not have a more peaceful stay with us. We will share your comments with our management team. Mahalo
"Loud, aging, and crowed."
This hotel need to be updated in a big way. While the hotel and more importantly the rooms apper to be clean. They are aging and look well worn. The AC does not work very well and can take hours to cool your room. If you are on a lower floor be prepared as Waikiki is VERY loud. At night the streets fill with tourist and street hustlers and preformers […] and the noise fills the air. If you are looking for a quite relaxing hotel, this isn't it! But then again, all of Waikiki isnt for you either. The room service is poor, and over priced (but what hotel isn't!) I would stay else where Read moreGenuine Hotels.com guest review
"Worse hotel experience for a long while"
They put us in a room next to the elevator shaft and every time the elevator moves, it sounded like a train has passed by, so by all means DO NOT stay in one of these rooms. After me complaining to the staff, they moved us to another room but the heater wasn't working in that room. I know this is Hawaii so why do we need heaters. Well I have an 18 months […] old with me and even though they set the thermostat to 72, there was no hot air coming up so the room turned out to be around 69 degrees when we arrived. I complained about the a/c to the staff but nothing was done to fix it. So I improvised by turning on the hot shower full blast and used the steam to heat the room up. Overall, this is one of the worse hotel experience I have ever had and never again will I stay at this very same Hyatt hotel. Read moreGenuine Expedia guest review
"Won't stay here again."
Not on beach. City view rooms noisy. Hotel located inside a mall. Very crowded. Lots of pushing and shoving. Elevators too small and VERY crowded. Long wait for food in restaurants. Won't stay here again.Genuine Expedia guest review
"Stay somewhere else!"
Towels woefully thin, extremely large hotel, not well managed, that caters to men and Japanese. If you're not either, be prepared to be disappointed. I'm a gold passport holder and feel that I was treated shabbily. I won't stay there - or probably any Hyatt - again.Genuine Expedia guest review
"Think "Hliday Inn," not "Hyatt Regency""
The rooms are poorly furnished and arranged: one easy chair, one hard desk chair, a small desk up against the wall and a small buffet with an ancient LG TV on top, a small refrigerator below, a safe, and three small drawers. That’s it for drawers. There is a small closet. Apart from the bed and side table, that is it for furniture. You can’t unpack […] most of your suitcase because of the limited storage. If you order room service you’ll be eating with the plate on your knees. Want to watch TV? You’ll have to lie on the bed, because there is nowhere to sit in view of the TV. Glassware consists of two small glasses in the bathroom. There is a one-cup coffee machine with paper cups provided. Towels are Holiday Inn-style: thin and cheap. No bathrobes. Single-ply toilet paper. The pool area is small, and the pool itself is not much more than a “plunge pool.” There are 20 or 30 loungers in the pool area with stained cushions. The poolside bar is so bare and uninviting and empty all of the time. The main restaurant is the same—large, unadorned, cold and usually empty. If you want to connect to the internet, make sure you are in a room where the wifi signal is strong enough to be usable. The front desk staff know where they are. Unlike all other Hyatt Regency hotels I’ve seen, the lobby has nowhere to sit. I mean that literally. I have only three good things to say about the Hyatt. It has a great location, it's scrupulously clean and the staff are very friendly and helpful. Read moreGenuine Expedia guest review
"Noise from every direction"
The hotel is noisy enough to rob visitors of sleep. Some noises are design issues & some are location, but the most disappointing ones are the noises that would be easy & economical to resolve & they just have decided not to do it. With 1400 units, it's a $100M operation. They could easily resolve the issues we're referring to. We've stayed in much […] quieter hotels in Waikiki for less money. They told us the average visitor comes from Japan and stays just 3-4 nights. The staff at the front desk, management & middle-management levels may be accustomed to telling people what they think they want to hear & then they're gone, but we had an extended stay, so our complaint did not go away so easily. We should have changed hotels after 2-3 nights. We got only 2 nights sleep out of 29 nights. We wouldn't stay in a room there again if they offered the room for half the price. Read moreGenuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for taking the time to review your stay at our hotel. We regret that you had any issues with noise. From your post is looks as though you reached out to staff but did not receive the follow-up you expected. We have forwarded this to the rooms supervisor for further review. We are hopeful that our staff tried to compensate for your displeasure either with the offer of a new room or other ways to make the noise less uncomfortable for you. Thank you again for bringing your experience this to our attention. Mahalo
"A very disapointing place"
Elevator service was SLOW..Can't believe elevators do not go to the first floor requiring guest to lug packages/shopping items stroller etc.up and down an escolator..Was not told about construction work was on going..Mistakes at checkout time,,,,Never again..May avoid all Hyatt hotels. Ron Bandola Rm 516Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for taking the time to review your stay. We regret that you felt inconvenienced by our elevator and that you experienced any errors at checkout. We have forwarded your comment to our front desk manager for further review of you situation. Thank you again for providing your feedback of your visit. Mahalo
"Can get a nicer room at different hotel for cheape"
Room was very noisy. I can hear the neighbor took showers and the toilet flushed. The bathroom is small and dirty. Management did not concern. Would not recommend this hotel to anyone. Save money and headache, book a different hotel. This is a 3 stars hotel, definitely NOT 4 stars ratingGenuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for taking the time to comment on your stay. We regret that your stay was unsatisfactory and that you did not feel management adequately addressed any issues you raised while on property. If you have the name of the manager with whom you spoke it will be easier for us to review these comments for now, however, we will forward your review to our housekeeping supervisor. Mahalo
Hotel guest support and front desk understaffed and mostly rude; way-way nosy at night with street vendors (drums, heavy music, huge crowds gather, boombox's, etc) surrounding the front and right side of the hotel (as you face the beach) and up and down the main drag. The noise echos up to the top floors. Its not the place to go to relax. The pool is […] tinny, not worth a swim! Hotel services menial at best. Don't expect much at all - big city feel. Read moreGenuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for your comments. We regret that your stay with us was not satisfactory and that you did not have the Oahu experience that you had expected. We will forward your post to our front desk staff for review. Mahalo
"Street Noise Heard"
First off, the elevators are slow, had to wait for 5 minutes at one time. Second, although we were on the 9th floor, soundproofing is poor. We can hear the loud music from across the street till 10 at night, we can hear the people singing out on the street, and we can hear people screaming out on the. If you are on your vacation staying on a hotel, […] one expects some peace and quiet to relax but if I hear noise from the outside, and form the 9th floor to say the least, I say stay away from this hotel. Read moreGenuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Aloha, Thank you for taking the time to review your stay at our hotel. It may interest you to know that we are currently focusing our efforts in modernizing the elevators to lessen the wait for our guests. We also regret that you were frustrated with the city noise - Waikiki is a part of a very large cosmopolitan area which is attractive to many people. We do offer to help our guests if issues arise while they are staying on property. Your post does not mention if you contacted our hotel services but we hope that if you did you were offered ways to reduce the noise interference to make your stay more pleasant. Mahalo
"A very disappointing stay..."
Aging hotel, overwhelmed staff, uncomfortable beds, very disappointing stay... The first room we were given had a terrible odor (mold) so we had to ask for another room. The entire hotel smells moldy. The rugs, curtains etc were stained. The rooms very noisy from street traffic and construction. My mom was stuck in the elevator for 45 minutes and didn't […] even get an apology! Shall I say more? Read moreGenuine Expedia guest review
"Sheister Front desk resort fee scam"
I booked this hotel and paid up front weeks in advance with a credit card. When i got to the resort after a HORRENDOUS shuttle ride -(they contract with Speedi Shuttle which is over-priced, unprofessional, and dangerous.) the woman at the front desk asked to hold $50 on my debit card for "incidental charges" that will be credited back. AFTER she ran […] my card, she informed me that there is a (significant) MANDATORY per DAY resort fee that will NOT be credited. The resort fee includes use of the internet, pool, and in room safe (which was not even in the room). This should be disclosed when the room is booked, or at the very least BEFORE they run your card. She was kind enough to scrunch up her face, tilt her head and say "sorry" at least though. Shady and under-handed. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for taking the time to provide your feedback of your recent stay. We regret that you were taken off guard by the resort fee. This is displayed on our website and when you book your room. We are not certain how you were not made aware of it but we do understand the frustration of not feeling prepared for the fee. We have shared your comments with our front desk supervisor. We will also share your comments with our staff regarding the SpeediShuttle ride. They will be able to address your comments with the drivers. Mahalo.
I was at the Waikiki property recently for a business trip. overall, the facility is beautiful. I was very disappointed to find that the pool and surrounding area was closed for construction. I would have chosen a different property if this information had been disclosed. In addition, there was obviously a piece of furniture missing from the room. There […] was a blank wall with no dresser. Otherwise, I would visit again. I just don't appreciate this type of surprises. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Aloha, Thank you for taking the time to provide us with this feedback. We regret that you were not aware of the ongoing renovations prior to your arrival. While the information has been made available in numerous ways, specifically online, we do understand the frustration you must have felt. We apologize for the inconvenience and hope that you will reconsider a future visit. Already, the pool is open again and the final phase of the renovation is nearing completion. We thank you again and promise that we will share your comments with management. Mahalo
"Too much expectation"
Expectation was high, because it is Hyatt. Turned out it was at most a below average hotel with the big name. The view from the room was very nice. But the niceness stopped there. The room was not very clean. Linens were very old. Bed was hard and not comfortable. Escalators were not functional half the time. Bath tub was very slippery and water pressure […] was low. The service at the front desk was also not very professional. They were supposed to call us when the room was ready, but they forgot and no apology Overall, unless, I crave for the view from the same room, I would not go there again or recommend the hotel to anyone. It needs major changes. It should not have 4 star by any means. 2 stars at most. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Aloha, Thank you for taking the time to provide us with this insightful feedback. We do apologize for the disappointment you felt with the service at the front desk and we will share your comments with our management team as well as your review of the room. Mahalo
"Hotel Needs Massive Makeover"
I stayed at the Hyatt Regency as a 18 year old in 1984 and it seems that the hotel has not been updated since. While the room view was nice, the general state of the hotel and room was awful. Firstly, a large mold stain was visible next to the poorly designed AC unit that hits directly on the bed. The carpet in the hallways was visibly warn and the […] plumbing in adjoining rooms was audible in our room. It is regrettably that a hotel with such a good location in Waikiki has not addressed the need to upgrade the room fixtures, most importantly the A/C system. I would definitely not recommend this hotel over competing hotels in Waikiki. Read moreGenuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Aloha, We are sorry to read that you were disappointed in your recent visit. We will share your review of the state of the rooms and hallway with our management team. Many of the hotels in Waikiki are more than thirty years old and we are not an exception. A change in the rooms will occur sooner rather than later however we still regret that you were unable to enjoy your stay. Thank you again for your feedback. Mahalo.
Thank you for the opportunity to express our disappointment. We had 2 small boys with us & the pool was under construction, they offered another pool, 3 blocks away, but hardly the same. Also the construction noise was disturbing, between the jack hammer & the crane you could hear nothing else. There was a Hyatt Hotel workers protest going on & we […] felt intimidated leaving or entering at the hotel entrance. The protesters were competing with the jack hammers & at times both were at full volume. The staff was friendly & helpful, & hotel was clean & well maintained. Read moreGenuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa We are truly sorry to read of your disappointment. We thank you for providing your review of your experiences during your visit and they have been shared with management. Mahalo,
"light on service"
I travel to Honolulu 5x per year on business. This hotel, could not provide decent AC while I was there. I had to call the front desk 2x and it still never really worked. Also the bell desk was worthless. I asked for a large box and they acted like it was a huge deal to bring an empty large box up. not againGenuine Hotels.com guest review
"HAD HIGHER EXPECTION"
This will be my wife and mine first time in Hawaii on our honeymoon. As we there was only 1 person at the Service Counter helping someone. We waited patiently about 8-10 minutes, then I asked if there was another person that could help as the line was forming up. Someone finally came out from the back, gave us the keys and pointed us to the elevator. Building […] is really nice and clean. Went to room was pretty large and had some view of the city and part of the beach. We were impressed there. Our trip was 8 days/7 nights. We could have saved $600-800 if we would stayed at places like The Princess Sheraton. Being on our honeymoon, I didn't want to take a chances with smaller place. Two days later we wanted to go swimming pool, but it was CLOSED! Under Renovation! Had I known this, no way I would have booked it. Complained to Manager see if he can give us free breakfast or something, he said "NO" not even 1 free breakfast. Told me it was all over the website. And if he gave us 1 breakfast, he would have to give all the guests a complimentary breakfast. Was told to go Merritt, about 4-5 min walk if we wanted to us a pool. Gave us a free champagne card for honeymoon and sent us away. WOW!. I looked at the Hyatt website, you have to go deep to find it to see "pool closed". Anyways, building wise the Hyatt is very nice, but the management and staff is not very personable. Our room had view of Princess Sheraton, their pool looked nice. LOOK ELSEWHERE! Read moreGenuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for your comments. We are sorry to read that you did not experience the vacation honeymoon that you had expected. While the information on the pool closure is posted on our home page and several other web pages we do understand your frustration about not having access to it and we certainly hope that you were able to take advantage of some of the other opportunities at the resort. We will share your review of the service at the front desk and the management response to the complaints that you raised regarding your stay. Again, thank you for taking the time to provide us with this valuable feedback we will discuss your experiences with our team.
"Beautiful example of what a Hawaiian hotel should be."
Need to provide better lighting in rooms for reading, such as swing out wall units. Room too dim for reading as night stand lights are too low. Also, each elevator railing needs to be throughly cleaned; sticky with body oils, etc. Otherwise, no complaints. Lovely staff and hotel.Genuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Mahalo for your feedback on Expedia. We will definitely send your comments to our Engineering Department to review both room lighting and the elevators. We are glad to hear you did enjoy staying on the island and plan to return. We hope you will consider us again for future travels. Thank you again for taking the time to post your review.
"Very disappointed. Won't be staying here again."
Would not recommend for families or for those who like regular cups of tea:) During our stay, on asking them, staff at the desk told us that there was no kids club (that it advertised a kids club was the whole reason I chose the hotel). I didn't trust this answer because I was sure it was on the website, so we asked the concierge, and were able to book […] it, but they asked as not to as my 2 children were the only ones requesting a place. We needed to give 72 hours notice to book a place in the kids club. It only went from 9am-2.30pm. kids club only did 2 activities ie going to the aquarium and the zoo (the kids had a great time at these 2 activities) * The hotel is in a great location. * There is "free" wifi. * There are 2 free bottles of water per room per day. Other than these 3 things, I would not recommend this hotel at all. It is completely dated. Everything is old.The pool and pool area is way too small. Had my first massage at the spa, which was adequate, but chose to have several other massages elsewhere. The lineup at the desk was slow. There was no kettle in the room, there were no ceramic cups in the room and one teabag per day. No milk. Two paper coffee cups were left in the room per day. There was no minibar, but a fridge with 2 bottles of water added per day. I really did not understand the whole place as it was really different to hotels that I have stayed at before. Maybe it was catering to a different type of customer. Read moreGenuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Aloha, Thank you for taking the time to share your review with us. We regret that you were disappointed with your stay especially some of the services and amenities both on property and in the rooms. We will ask our managers in housekeeping, at the front desk, and at the pool to review your comments for further discussion regarding the information for Camp Hyatt, room cleaning and tea services. Mahalo
"Where's the Ocean View we paid for?"
If this was just about the quality of the hotel then I’d be scoring a 4 or 5. The rooms are nowhere near as impressive as the modern Vegas hotels, but they’re on a par with similar hotels in other cities. The big disappointment was the view. This was to be a very special holiday and when we booked the main criteria was an ocean view and we chose the […] Hyatt because it was a high-rise with nothing between it and the ocean, and of course we paid for an ‘ocean view’. We were given a room on the 14th floor (out of 40+?) which had a ‘view’ of a multi storey car park filling the entire window; certainly taller than the floor we were on. If you stood next to the window by the bathroom door, looking sideways you could just see the ocean, but from nowhere else. Bitterly disappointed I went back to reception to explain we’d paid for an ocean view. The clerk said we ‘did’ have an ocean view. After some debate he said he could offer an ‘upgrade’ after 2 nights in the room we had. Day 3 arrives and we were excited to pick up the keys to the ‘upgrade’…which was exactly the same style/size of room as we had, just one floor higher on the 15th floor, but 45 degrees ‘round’ the building so we could see the ocean. Not ‘head on’, but a view none the less. This was not an upgrade, just the room we had paid for in the first place. If you don’t care about the view then this is a good hotel, but I wouldn’t take the risk of choosing the Hyatt for an ocean view if that’s important to you. Read moreGenuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for taking the time to review your stay with us. We regret that your visit was not more satisfactory. We have shared your comments with the front desk management for review. Many of our visitors who remark about their stay online are extremely satisfied with our location and the views. We do wish that you had left feeling more pleased with your visit. We will look further into your comments. Again, we thank you for your comments - we value our guest feedback. Mahalo,
"Not very impressed!"
I thought the rooms for the hotel were too basic and due for an upgrade. Very basic and below average on the cleanliness scale. Bathrooms were downright terrible and definitely need work. The only upside was the lower level where the restaurants were and the lobby. Those were kept clean and modern. However, the price for food was very expensive! Also […] the elevators were having troubles and several times had to wait 15 min or more..... Read moreGenuine Expedia guest review
Response by Hyatt Regency Waikiki Beach Resort & Spa Thank you for providing us with your feedback. We are glad that you enjoyed our lower floor amenities and we do regret that your room was not more satisfactory for you. We have shared your comments with our management team for further review. Mahalo
Nice hotel but too much noise from hall way with other guest come and going banging doors also lots of road noise and we were up 21 floors also only no air cons in the liftsGenuine Hotels.com guest review
"Good location but not good front desk staff"
Hotel location goodGenuine Hotels.com guest review
"Too tired and low staff numbers"
No pool available during our stay with no notifiaction in advance. Rental car discount not offered by hotel staff. No visible staff for info. Breakfast crouded and overpriced for iffy quality. Has been overtaken by many other hotels. No free beach umbrella, when pool unavailable, although free foldable chair and towell offered. Nothing much to entice […] our return. Read moreGenuine Expedia guest review
Since it was a four star hotel I expected things tone the way it should be. However the condition of the hotel was pretty bad. They didn't tell us pool was under construction when I reserved the hotel. If I had known it ahead I wouldn't have stayed there. My experience there was not pleasant.Genuine Hotels.com guest review
エレベーターが揺れる、室内のエアコンがうるさい、朝食に行列ができた長時間待たされ、朝食は、エンバシーホテル以下、まずい。 同等の朝食金額であれば、ハレクラニホテルの和朝食が、最高！うまい！ バスルームは、床がタイル、壁のタイルはひびが入っている。 立地を除けば、価格は割高。 朝食がおいしければ、もう少し評価をあげられるんだけど。 この金額を出すのであれば、1泊分の費用でコンドミニアム4泊できる。 部屋の広さも、コンドミニアムより狭い。 この課題を改善するだけで、ワイキキトップのホテルとして評価できるんだけどなぁ。Genuine Hotels.com guest review
"Viel zu teuer für ein in die Jahre gekommenes Hote"
Das Hotel hat eine super Lage am Waikiki Beach, ist jedoch das Geld einfach nicht wert. Auch der Name Hyatt hat in meinem Augen stark gelitten! Positiv: Lage, Aussicht aus den oberen Etagen Negativ: Preis, alte und gammlige Einrichtung, schlechter Service, Schlechtes Frühstück, lange Wartezeiten, unfreundliche MitarbeiterGenuine Hotels.com guest review
Regency Clubフロアの全室にTOTOのシャワートイレが設置されたというので，Regency Clubフロアの最上階に宿泊しました。このフロアの宿泊者のみが利用できるラウンジがあり，無料で軽い朝食をとることができるなど便利で，スタッフも親切。ホテルのロケーションの利便性も抜群でした。ただ，バスルームが狭すぎます。バスルームのドアを開けるためにはトイレが邪魔で体をよけなければ開きません。トイレの真横に狭いバスタブがあるのですが，日本人としてはのんびりバスタブにつかりたい気持ちにもなれません。ラウンジのスタッフに確認したところ，スイート以外はバスルームはだいたいこの広さだそう。シャワートイレは魅力的なのですが。また，エレベーターから数えて２番目の部屋だったのですが，エレベーターが動くたび […] にモーター音がします。古いホテルなので仕方ないのかもしれません。予約のときにはエレベーターから遠い部屋を指定した方がよいと思いました。 Read moreGenuine Hotels.com guest review
"Perfekt beliggenhed, dårlig service"
Hotellet ligger fantastisk og på den optimale shoppinggade, så hvis dette er et ønsker kan dette anbefales. Hotellet er bygget (som alle andre) i dårlig materialer, så ja der er en del støj, men Honolulu er også en stor-by så dette er en del af charmen. Da vi ankom havde de overbooket hotellet og vi fik derfor tildelt et værelse der lå under den standard […] vi har bestilt hjemme fra, og personalet havde desværre ikke meget forståelse for dette. De "opgradere" os dog senere på ugen, men i vores optik var det en opgradering til det vi havde bestilt, hvilket de selvfølgelig benægtede, men vi kunne heller ikke se et værelse svarende til det vi havde bestilt. Under normale omstændigheder ville vi nok ikke havde taget os så meget af det, men da vi er på bryllupsrejse og får et værelse med twin-beds så ryger romantikken lidt, og vi havde med vilje kigget efter et hotel hvor man kunne specificere sine ønsker omkring hvad et værelse skulle indeholde og bestilt ud fra dette. Men hotellet, rengøringen og beliggenheden er i top! Hver dog opmærksom på at deres lidt kedelige morgenmadsbuffet er rettet med japanere og koster 29 dollars pr. person. Read moreGenuine Hotels.com guest review
こちらのサイトから二部屋予約しましたがひとへやしかあいていなく、とんでもなく遠くふたへや用意されました。夜は大変騒がしく、お掃除に入った方に荷物を勝手に片付けられて不快でした。 立地はなかなかよいと思いますが、大変古く、サービスはビジネスホテル程度です。 ちなみに、Genuine Hotels.com guest review
バスタブのつまり、水漏れ、ドアの故障… メンテナンスがされていない。また、日本語オペレーターの対応も悪い！Genuine Expedia guest review
給排水が悪いです。 清掃の為、と午後３時迄チェックイン出来ませんでしたが、カーペットのゴミ、バスタブ上の石鹸ホルダーに前泊者の髪の毛や、石鹸がベッタリこびり付いていました。 部屋の作りも、ドアチェーンをした状態で開けられると、ベッドが丸見え… プライバシーは守られないように思います。 Regency Club Ocean といっても正面はエバタワーでした。 バレーやベルの方達は非常に良かったです。(気遣いや迅速さ等)Genuine Expedia guest review
フロントデスクや一階のコーヒーショップ店員の、観光地にありがちな客に対してぞんざいな対応が鼻について少し残念だった。またエレベーター脇の部屋だったので、轟音が夜中までしていたのには辟易した。Genuine Hotels.com guest review
今回結婚20年祝の為、いくつかのリクエストを入れましたが一つも対応してくれない。クラブリージェンシーに朝食プラスしているにかかわらず、朝食ﾋﾞｭｯﾌｪカードがもらえない。クレームをつけた際、最終日のみの朝食カードが渡されたのみの対応。新たに設けられた＄OO/日施設使用料内にﾊﾟｰｷﾝｸﾞ代金も含まれず、ﾊﾟｰｷﾝｸﾞバレーを使用したが、使用料は他ホテルより高額なうえ、サービスもよくない。今まで20回以上ハワイに来ているが、中堅以上のホテルのわりには非常に残念でした。Genuine Hotels.com guest review
ベビーカーを使っての子連れ（1人）と母親である私の二人旅行でしたが、フロントは二階にあるのでエスカレーターを使って上がらなければならず、また客室、あるいは朝食を食べる３階のレストランまで行くとき、エレベーターは案外待つことが多かったです。 ２０年くらい前に初めてこのホテルに泊まった時は、とても良かったように思いましたが、今はホテル自体が旧くなってきた感が否めないこと、また子供を連れて歩くようになって初めて設備の使い勝手の悪さに気づきました。朝食のレストランでは、ベビーチェアも用意されなければ、子供用に小さなスプーン、コーヒースプーンですら頼んでも貸してもらえませんでした。あんな大きなスプーンで子供の口にご飯が容易に入ると思っているのでしょうか。ビーチが目の前で便利な場所にあるのはよいですが […] 、次回はここには泊まりません。 Read moreGenuine Expedia guest review
スタッフの対応が最悪。チェックアウト前に何度も掃除に来るし、預けた荷物を引き取るときに、急ぎだと伝えてるにもかかわらず対応が遅すぎる。あと、部屋がエアコンで寒すぎ。アメニティも歯磨き粉があってハブラシがないなど意味不明。Genuine Expedia guest review
前の宿泊者の飲みかけの水が置いてあり、バスタオルが扉にかかっているのに気付かずそのままになっていたり、前の宿泊者が使った石鹸が洗面台とお風呂場にあった。 大変気持ちが悪かった。 エコかなんだか分からないが、人が使った石鹸をそのまま置いておくなんてホテルいままでなかった。普通ランクのホテルでもそんなことはしない。 不潔極まりない。最悪だ。Genuine Expedia guest review
宿泊者にも駐車場代を請求するのは納得がいかなかった。しかも、一泊あたり30ドル～35ドルは高いと思う。リゾートフィー18ドルには、水が一日2本ついているにもかかわらず、こちらからリクエストしないと届けてくれなかった。オーシャンフロントで景色は良かったが、部屋そのものがとても古く、落ち着かなかった。場所は街の中心にあり、とても便利が良かった。フロントスタッフやツアー案内係は親切で対応が良かった。Genuine Hotels.com guest review
洗面所のテーブルが狭く、化粧品が置けない。 水道、排水のメンテナンスが悪い。Genuine Expedia guest review
リージェンシークラブに宿泊しました。しかしながらリノベーションされたと聞いていましたが、部屋に入ると「どこが？」と思うくらいでした。全体としてスタッフはフレンドリーですが、基本的なサービスが出来ていません。まずチェックイン後予約していたタイプの部屋と異なり、予約通りの部屋に変更されるまで4時間待ちました。部屋のハウスキーピングが遅いためです。宿泊期間中半分くらい午後2時になっても、ハウスキーピングを依頼しているにもかかわらず部屋がそのままでした。（チップを奮発すると午前中に終了している傾向がありましたが・・・） リージェンシークラブならと思って宿泊しましたが、所詮この程度のサービスか、と思わせられるだけでした。結局ホテルとして良いと感じたのは、ワイキキビーチが目の前ということくらいでした。も […] う次回このホテルに宿泊することは無いと思います。 Read moreGenuine Hotels.com guest review
ロケーションはいいかもしれないけど、部屋は古く、エレベータの近くの部屋だったからか、夜は音がうるさくて、あまり快適とはいえませんでした。 お湯もコーヒーメーカーで沸かすしかなく、カップもリクエストしないと紙コップがあるだけです。 また、リクエストしたのと違う部屋が用意されていました。 1歳の子供がいるので、キングサイズのベットに子供を挟む形で寝ようと思っていたのですが、用意されていたのはダブルでした。 ありえない。だったら、予約時に聞くなって感じです。また、用意できないなら、一言いってほしいです。Genuine Expedia guest review
ロケーションは抜群ですが、今回はとても残念でした。。 ・建物が古いのか、エレベーター側に近い部屋は音がうるさくて寝れない。。（翌日、部屋を替えてもらいましたが） ＊2塔ありますが両方です。 ・棚の下には前泊者（？）の雑誌が転がっていた。 ・浴槽にも髪の毛が。 ・極めつけはゴキブリ登場。。 ホテル側にはクレームしましたが・・・ ツアー客を多く抱えるためか、他責にするばかりで対応に誠意がないのが非常に残念でした。 ＨＹＡＴＴは良く使うのですが、ここのホテルは本当にＨＹＡＴＴ？？と尋ねたくなるほど。 同じ値段だすなら他をお薦めします。 自分はもうハワイのＨＹＡＴＴには泊まることはないです。Genuine Expedia guest review
オーシャンビューの部屋で予約しましたが、案内されたのは窓全面に駐車場しか見えない部屋でした。ベランダから横を覗けば何とか海が見えますが、これを「オーシャンビューの部屋」というのは如何なものかという感じでした。 また、冷房が全然効かず、むしろ外のほうが涼しかったので、滞在中はずっと窓を全開にして過ごしました。 また、チェックインした際に、前泊者のゴミがそのまま残っていました。アメリカだからアバウトなのかなぁと、見て見ぬ振りをしましたが、テンションはガタ落ちしました。 英語が堪能であれば、間違いなく部屋を交換してもらったことと思いますが、私は英語が堪能でなく、しかもホテルの方は誰一人日本語が通じないので、泣き寝入りでした。Genuine Expedia guest review
場所は良いし放っておいても客が来るのであろうが、全般的にファシリティーの老朽化は否めず個人的には客室その他の改装を要するものと思う。 iPhoneでwi-fiを利用しようとしたがログインの段階から先に進めず。フロントへその旨伝えたが梨の礫。無料wi-fiスポットを探したり等々web接続のために右往左往した。Genuine Expedia guest review
宿泊したのは、ＲＣフロア（３５階）のダイアモンドヘッドタワーのオーシャンフロントの部屋でした。サンライズは、部屋からは見れませんでしたが、サンセットはちょうど部屋の正面に見え水平線の向こうに沈んでいく赤く燃える太陽が綺麗に見えました。とても、いいロケーションで次ぎもまた泊まってみたいです。ＡＢＣストアやその他のショップも併設されてルームチャージもでき便利でした。一つだけ残念なのは、エレベータが故障しがちで何回も止まりたい階に止まれず怖い思いをしました。Genuine Expedia guest review
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