Best Western Plus Newport News Inn and Suites

Melissa from the front was just so helpful and welcoming. She' salways on the ball doing something, always with a smile on her face. We travel a lot and this was so nice to see. Other man, who I later learned was the owner, was glaringly not interested in anyone and every time for the 6 days we stayed there, was on the computer and made no eye contact. […] Suggestion is do his work in the back so he doesn't appear so disinterested in people. Read more

Genuine Hotels.com guest review

This was a safe hotel in a safe area, which is one of the first things I always look for in a hotel. It was clean and I felt comfortable enough in the room. However, my room on the third floor smelled very musty. I had to open the window each time I entered the room to air it out. I don't know if there was a recent bathroom flood, or if that floor had […] a mildew/mold problem or something, but it was definitely noticeable. I also visited another room on the third floor and it smelled the same ... so I don't know if the whole third floor smells musty or not. Aside from that, it was a decent hotel. Read more

Genuine Hotels.com guest review

The location of the hotel is great...it's withing walking distance of "The Melting Pot", "Applebees" as well as the mall, however overall, the hotel quality is fair. I do have to say for the price it is "ok" overall. Would I stay there again? Probably not.

Genuine Expedia guest review

Good bargain. A little dated but clean. Two night stay visiting niece at college. Close to mall restaurants & college.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel where I usually stay in Newport News was sold out so I used Expedia to find a comparable rate at a hotel in a safe location within a reasonable distance from my daughter's university. While the location was just off of a major thoroughfare, it was stuck behind a trucking company and across from a strip mall that is partially being torn down. […] Check in was accomplished in less than 2 minutes and I was given a room on the 3rd floor. I was also given instructions on how to operate the air conditioning system. The hallway was quiet, however there was an odor of stale cigarette smoke the entire length of the hallway even though the rooms were designated non-smoking. I opened the door to my room and was overpowered by a stale cigarette odor. There were long black hairs on the floor of the bathroom beside the tub which also evidence of mildew in the corners of the tub wall enclosure. The towels were dingy and also smelled musty. The commode was clean. The door to my room did not lock well as the strike plate on the door frame was damaged as if there had been forced entry. This did not allow for the dead bolt to be deployed. I was traveling alone and wanted to secure my door completely. The front desk representative came to the room and said that the door was secure and that there were no other rooms where I could be moved. I spent the weekend with a chair in front of the door for safety. Television was broken. POSITIVES: Quiet, great bed, sitting area in room excellent. Read more

Genuine Expedia guest review

I thought that the stay could have been better. We were told breakfast was until 10 am and the food was packed away by 9:30 am. In addition, our toilet didn't work all that well, housekeeping kept busting in and our late check-out wasn't late.

Genuine Hotels.com guest review

the rooms could have been up dated but over all it was a good deal

Genuine Hotels.com guest review

I had a horrible time sleeping because the people next to us had their music too high, I mean I could hear it loud and clear in my room. I tried to call the front desk a few times not no one answered. It was about 1am when all this started and I was with my husband and daughter and did not want to leave the room to go up front to talk to the staff when […] they should have answered the phone. Other then that it is a nice hotel, staff not very friendly, never spoke a word as we came in and out. Read more

Genuine Hotels.com guest review

Had quick and friendly service by a Young lady named Melissa! Seening a smiling face from a attandant whom seem not to mind helping when you enter hotel makes the stay worth while!! Hotel of choice for service alone!!!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I couldn't wait to do a review, because the reviews I read about this hotel helped me make my decision of staying at the Best Western Plus. A really nice hotel for the price! I was a little dissatisfied with my room when I first got there and the staff was very accommodating and moved us. The room was nice and spacious. We were there for my son's basketball […] national's and the hotel was about 10 mins away from the gym. We were surrounded by all the resturants and the mall! I would definitely stay there again! Read more

Genuine Expedia guest review

We traveled to the area with three families and chose this hotel for our stay. Each one of us had an issue and the hotel staff while very friendly did not care. The first night the fire alarm went off several times making it difficult to sleep. The hotel was clean and the staff was friendly, they just didn't care that the air conditioning in our room […] as well as our friends room stopped working. Clean and friendly yes. Caring no. Read more

Genuine Hotels.com guest review

The hotel is conveniently located near a mall, additional shopping areas, many restaurants, a gas station and the highway. The hotel itself features a continental breakfast, a small pool and jacuzzi, free wireless, a room with exercise equipment and the option of going to the local Bally's gym. The staff was pleasant and the room was cleaned by mid-afternoon […] daily. The mattresses and pillows were comfortable but the towels and sheets were old; they were white, but dingy in color. Also some of the furniture's fixtures were broken. The hotel definitely could use some updating, but overall it provided comfort for our brief stay. Read more

Genuine Expedia guest review

We were a family of 5 and we had a large suite with 2 queen and a sofa in a separate room, was OK and clean. The breakfast was OK but limited in choice and timing. Small external pool, not very clean.

Genuine Hotels.com guest review