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Westgate Smoky Mountain Resort & Spa

3.5 stars

915 Westgate Resort Road, Gatlinburg, TN, 37738 United States ‎1-866-539-0036‎ | welcomerewards™

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Lowest price ~~$129~~ $97

available on 05/20/13

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Image of Westgate Smoky Mountain Resort & Spa, Gatlinburg

3.9 out of 5 Good (334 reviews)

(Neighborhood average 3.3)
Hotels.com Guest Rating

I was very pleased with hotel as far as the look and the very clean, however if you check in after 3:00 friday or Saturday night you will be in a long... line to check in took 45- 1hour to get our room. also im thinking i got a pretty good deal since it had a water park for the kids until i get to the counter and they ask if i want to buy passes to water park for $19.95 each and then i have to pay $11.95 resort fee per high. none of this was in the information with hotel.com and after me getting really upset the manager did give us free passes and took off reosrt fee. just watch out for those extra cost! and also check out time is 10:00am not 11:00 bummer..... Reviewed by a Hotels.com guest on Aug 6, 2012

Overview

Location.
Westgate Smoky Mountain Resort & Spa is close to Hillbilly Golf, Ripley's Aquarium of the Smokies, and Sweet Fanny Adams Theatre. Also nearby are Mysterious Mansion and Rafting in the Smokies.

Property Features.
Westgate Smoky Mountain Resort & Spa has a full-service spa, a water park (surcharge), and a lazy river. Public areas are equipped with wireless Internet access (surcharges apply). Business amenities at this 3.5-star property include a 24-hour business center, a meeting/conference room, and technology support staff. Dining options at this family-friendly lodge include a bar/lounge and a snack bar/deli. The staff can provide tour/ticket assistance, wedding services, and event catering. Additional amenities include an indoor pool, a children's pool, and spa services. Guest parking is complimentary. This is a smoke-free property.

Guestrooms.
The 765 air-conditioned guestrooms at Westgate Smoky Mountain Resort & Spa include CD players and safes. For a surcharge, guests can use the in-room wireless high-speed Internet access. Televisions are equipped with premium cable channels and DVD players. In-room microwaves, refrigerators, and coffee/tea makers are provided. Additional amenities include hair dryers and irons/ironing boards.

35.733165, -83.518995

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Guest Rooms

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1 room, 2 adults

Rooms

	Adults	Children
Room 1:	Number of adults in Room 0	Number of children in Room 1

Hotel Info: ‎1-866-539-8117‎

See room information

Room description

Two Twin and One Sofa Bed

Measuring 780 square feet (72 square meters), this room opens to a furnished balcony or patio. Wireless Internet access (surcharge) keeps you connected, and the DVD player and TV with premium TV channels are offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. The private bathroom has a bathtub, as well as a hair dryer. A ceiling fan, a safe, and a desk are among the conveniences offered.

Room Details

Access via exterior corridors
Air conditioning
Blackout drapes/curtains
Cable TV service
CD player
Climate control
Clock radio
Coffee/tea maker
Cookware, dishware, and utensils
Cribs/infant beds available
Desk
DVD player
Electronic/magnetic keys
Hair dryer
In-room safe
Iron/ironing board
Microwave
Premium TV channels
Refrigerator
Voice mail
Wake-up calls
Window opens
Wireless Internet access (surcharge)

Hotel Info: ‎1-866-539-8117‎

See room information

Room description

One King Bed
or
One Queen Bed
or
Two Sleeper Sofa Beds

Measuring 1230 square feet (114 square meters), this room opens to a balcony. Wireless Internet access (surcharge) keeps you connected, and the DVD player and TV with premium TV channels are offered for your entertainment. Lounge by the fireplace. The private kitchen is stocked with a refrigerator, a stovetop, and a microwave. The jetted bathtub is a great place to wind down; the private bathroom also has a hair dryer. A sofa bed, a washer/dryer, and a separate living room are among the conveniences offered.

Room Details

Access via exterior corridors
Air conditioning
Blackout drapes/curtains
Cable TV service
CD player
Climate control
Clock radio
Coffee/tea maker
Cookware, dishware, and utensils
Cribs/infant beds available
Desk
DVD player
Electronic/magnetic keys
Hair dryer
In-room safe
Iron/ironing board
Microwave
Premium TV channels
Refrigerator
Voice mail
Wake-up calls
Window opens
Wireless Internet access (surcharge)

Hotel Info: ‎1-866-539-8117‎

See room information

Room description

One King and One Sofa Bed

This room measures 546 square feet (51 square meters). Wireless Internet access (surcharge) keeps you connected, and the DVD player and TV with premium TV channels are offered for your entertainment. The private kitchen is stocked with a refrigerator, a stovetop, and a microwave. The private bathroom has a shower, as well as a hair dryer. A washer/dryer, a separate living room, and a queen sofa bed are among the conveniences offered.

Room Details

Access via exterior corridors
Air conditioning
Blackout drapes/curtains
Cable TV service
CD player
Climate control
Clock radio
Coffee/tea maker
Cookware, dishware, and utensils
Cribs/infant beds available
Desk
DVD player
Electronic/magnetic keys
Hair dryer
In-room safe
Iron/ironing board
Microwave
Premium TV channels
Refrigerator
Voice mail
Wake-up calls
Window opens
Wireless Internet access (surcharge)

Hotel Info: ‎1-866-539-8117‎

See room information

Room description

One Queen and One Sofa Bed

This room measures 312 square feet (29 square meters). Get a good night's rest with cotton linens and blackout drapes/curtains. The private bathroom has a shower, as well as a hair dryer. Complimentary wireless Internet access and wireless Internet access (surcharge) keep you connected, and the DVD player is offered for your entertainment. The private kitchenette is stocked with a refrigerator, a stovetop, and a microwave. A ceiling fan, a safe, and a queen sofa bed are among the conveniences offered.

Room Details

Access via exterior corridors
Air conditioning
Blackout drapes/curtains
Cable TV service
CD player
Climate control
Clock radio
Coffee/tea maker
Cookware, dishware, and utensils
Cribs/infant beds available
Desk
DVD player
Electronic/magnetic keys
Hair dryer
In-room safe
Iron/ironing board
Microwave
Premium TV channels
Refrigerator
Voice mail
Wake-up calls
Window opens
Wireless Internet access (surcharge)

Hotel Info: ‎1-866-539-8117‎

See room information

Room description

One King Bed
or
One Sleeper Sofa Bed

Measuring 780 square feet (72 square meters), this room opens to a furnished balcony or patio. Get a good night's rest with cotton linens and blackout drapes/curtains. The jetted bathtub is a great place to wind down; the private bathroom also has complimentary toiletries. Wireless Internet access (surcharge) keeps you connected, and the DVD player and TV with premium TV channels are offered for your entertainment. Lounge by the fireplace. The private kitchen is stocked with a refrigerator, a stovetop, and a microwave. A ceiling fan, a separate living room, and a queen sofa bed are among the conveniences offered.

Room Details

Access via exterior corridors
Air conditioning
Blackout drapes/curtains
Cable TV service
CD player
Climate control
Clock radio
Coffee/tea maker
Cookware, dishware, and utensils
Cribs/infant beds available
Desk
DVD player
Electronic/magnetic keys
Hair dryer
In-room safe
Iron/ironing board
Microwave
Premium TV channels
Refrigerator
Voice mail
Wake-up calls
Window opens
Wireless Internet access (surcharge)

Hotel Info: ‎1-866-539-8117‎

See room information

Room description

Two Double and One Sofa Bed

Measuring 870 square feet (78 square meters), this room opens to a balcony or patio. Wireless Internet access (surcharge) keeps you connected, and the DVD player and TV with premium TV channels are offered for your entertainment. Lounge by the fireplace. The private kitchen is stocked with a refrigerator, a stovetop, and a microwave. The jetted bathtub is a great place to wind down; the private bathroom also has complimentary toiletries. A safe, a separate living room, and a queen sofa bed are among the conveniences offered.

Room Details

Access via exterior corridors
Air conditioning
Blackout drapes/curtains
Cable TV service
CD player
Climate control
Clock radio
Coffee/tea maker
Cookware, dishware, and utensils
Cribs/infant beds available
Desk
DVD player
Electronic/magnetic keys
Hair dryer
In-room safe
Iron/ironing board
Microwave
Premium TV channels
Refrigerator
Voice mail
Wake-up calls
Window opens
Wireless Internet access (surcharge)

What you need to know

Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Pet policy - dogs and cats only
Minimum check-in age is: 18
Resort fee charged at hotel/condo
Check-in time starts at: 4 PM
Check-out time is: 10 AM
Pet maximum weight in lb is: 60
American Express
Discover
MasterCard
Visa
Pets allowed
Maximum number of pets per room: 2

All guests staying in hotel guestrooms must be registered with the hotel.

Amenities

General
Barbecue grill(s)
Elevator/lift
Fireplace in lobby
Gift shops or newsstand
Patio
Pool table
Smoke-free property
Swimming pool - children's
Swimming pool - indoor
Television in lobby
See more facilities
- 24-hour business center
- Air-conditioned public areas
- Area shuttle (surcharge)
- Bar/lounge
- Billiards or pool table
- Grocery/convenience store
- Lazy river
- Number of floors - 4
- Number of outdoor pools - 2
- Number of spa tubs - 4
- One meeting/conference room
- Smoke-free property (fines apply)
- Snack bar/deli
- Total number of rooms - 765
- Tours/ticket assistance
- Water park access (surcharge)
- Waterslide
- Wireless Internet access - surcharge

Rooms (all rooms include)
Blackout drapes/curtains
Clock radio
Cookware, dishware, and utensils
Cribs/infant beds available
Desk
Electronic/magnetic keys
Hair dryer
In-room safe
Iron/ironing board
Window opens
See more room details
- Access via exterior corridors
- Air conditioning
- Cable TV service
- CD player
- Climate control
- Coffee/tea maker
- DVD player
- Microwave
- Premium TV channels
- Refrigerator
- Voice mail
- Wake-up calls
- Wireless Internet access (surcharge)

Services
Free parking
Grocery store
Laundry facilities
Massage - spa treatment room(s)
Multilingual staff
Room service (limited hours)
Sauna
Security guard
Spa services on site
Wedding services
View more services
- Arcade/game room
- ATM/banking
- Beauty services
- Breakfast available (surcharge)
- Concierge desk
- Doorman/doorwoman
- Express check-out
- Fitness facilities
- Full-service health spa

Business & Event
24-hour front desk
Audiovisual equipment
Banquet facilities
Dry cleaning/laundry service
Event catering
Technology support staff

Accessibility Features

This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.

Dining

Enjoy award-winning barbecue at the casual Smokehouse Grill, which serves breakfast and dinner daily (seasonal). The diverse menu at the Smokehouse Grill includes St. Louis BBQ ribs, smoked beef brisket, pulled pork, chicken, steaks, pasta, seafood, burgers, sandwiches and salads. A children’s menu is also available. Full bar service and a bar menu of snacks and appetizers are available at the Mason Jar Lounge, which is located at the Smokehouse Grill. Westgate Smoky Mountain Resort & Spa provides room service for the convenience of its guests. Guests will find an in-room dining menu in their villa or cabin. Room service is limited.

Recreation

Onsite recreation at Westgate Smoky Mountain Resort include the 60,000-square-foot Wild Bear Falls water park with eight attractions (additional fees apply), two heated outdoor pools, two hot tubs, 24-hour fitness center, playground, Serenity Spa, and an activities program designed for everyone. The recreational activities listed below are available either on site or nearby; fees may apply.

Aerobics on site
Basketball nearby
Bicycle rentals nearby
Bird watching nearby
Bowling alley nearby
Fishing nearby
Golf - driving range nearby
Golfing nearby
Golf lessons available nearby
Golf - miniature nearby
Hiking/biking trails nearby
Horse riding/rental nearby
Hunting nearby
Ice skating nearby
Mountain biking nearby
Pilates classes/instruction nearby
Playground on site
Racquetball/squash nearby
Rafting nearby
Rowboats nearby
Rowing or canoeing nearby
Ski equipment rental shops nearby
Ski lessons available nearby
Snowboarding nearby
Snowboard park nearby
Swimming on site
Volleyball nearby

Notification and fees

Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:

Resort fee: USD 9.95 per accommodation, per night

Hotel resort fee inclusions (may be listed elsewhere in this description as complimentary or available for a surcharge):

Fitness center access
Internet access (may be limited)
Phone calls (may be limited)
In-room safe
Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

A pet fee will be charged per stay plus a one-time pet cleaning fee
Pet deposit: USD 75 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Terms & conditions

Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

All hotels in Gatlinburg, Tennessee, United States

Map

Area map

A short guide to Sugarlands Visitor Center Great Smoky

Two miles south of Gatlinburg, Tennessee off U.S. Highway 441 is Sugarlands Visitor Center within Great Smoky Mountains National Park. Visitors will find a gift shop, backcountry permit station, sundries, and restrooms on site. Rangers offer seasonal programs and visitors are admitted for free to a 20-minute film about the park, as well as to extensive natural history exhibits.

see all hotels in Gatlinburg

Nearby Activities & Points of Interest

1.0 - 3.0 mi

Hillbilly Golf - 1.0 mile
Mysterious Mansion - 1.4 miles
Ripley's Aquarium of the Smokies - 1.4 miles
Guinness World Records Museum - 1.4 miles
Gatlinburg - 1.4 miles
Rafting in the Smokies - 1.5 miles
Gatlinburg Sky Lift - 1.5 miles
Ripley's Believe It Or Not Museum - 1.5 miles
Gatlinburg Space Needle and Family Fun Center - 1.5 miles
Gatlinburg Ziplines - 1.6 miles

3.0+ mi

Gatlinburg - Pigeon Forge Airport (GKT) - 8.7 miles
Knoxville McGhee Tyson Airport (TYS) - 27 miles
Morristown Moore-Murrell Airport (MOR) - 32 miles

All hotels in Gatlinburg, Tennessee, United States

Reviews

All (334)
Business (8)
Romance (40)
Family (79)
Friends (5)
Other (202)

3.8 / 5

Good

Score breakdown (from 5 reviews)

5.0

(1)
4.0

(2)
3.0

(2)
2.0

(0)
1.0

(0)

Average rating for:

Cleanliness
5.0
Service
3.2
Comfort
4.4
Condition
4.8

Reviews: Overall

Westgate Smoky Mountain Resort & Spa

4.0 / 5

Excellent

"Hidden cost..... resort fee & waterpart fee"

Cleanliness
5.0
Service
3.0
Comfort
5.0
Condition
5.0

I was very pleased with hotel as far as the look and the very clean, however if you check in after 3:00 friday or Saturday night you will be in a long line to check in took 45- 1hour to get our room. also im thinking i got a pretty good deal since it had a water park for the kids until i get to the counter and they ask if i want to buy passes to water […] park for $19.95 each and then i have to pay $11.95 resort fee per high. none of this was in the information with hotel.com and after me getting really upset the manager did give us free passes and took off reosrt fee. just watch out for those extra cost! and also check out time is 10:00am not 11:00 bummer..... Read more

Genuine Hotels.com guest review

1 night trip with friends in Aug 2012

Gray

Westgate Smoky Mountain Resort & Spa

3.0 / 5

Good

Cleanliness
5.0
Service
1.0
Comfort
4.0
Condition
4.0

This guest did not leave a comment.

Genuine Hotels.com guest review

1 night trip with friends in Jul 2012

A Traveller

Westgate Smoky Mountain Resort & Spa

4.0 / 5

Excellent

Cleanliness
5.0
Service
5.0
Comfort
3.0
Condition
5.0

Was not told when we booked that the water park was not part of the deal. We were also hit with additional resort fees when we checked in that Hotels.com failed to tell us about. The checkin process was rediculously long too.The actual place was very nice. Be ready to walk up and down very steep hills. The beds were extremely uncomfortable, but the […] rooms were beautiful. Read more

Genuine Hotels.com guest review

3 night trip with friends in May 2012

A Traveller

Westgate Smoky Mountain Resort & Spa

3.0 / 5

Good

"Zombies AKA hotel staff"

Cleanliness
5.0
Service
2.0
Comfort
5.0
Condition
5.0

The hotel staff ( including the front desk personel) are best described as polite zombies or polite programed robots. They are not able to answer basic questions about the hotel, hotel rooms, and hotel policies. They are big on saying "Hello, have a nice stay" and waving hello.

Genuine Hotels.com guest review

2 night trip with friends in Aug 2011

A Traveller

Westgate Smoky Mountain Resort & Spa

5.0 / 5

Outstanding

"Perfectly located near the Smoky Mountains"

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

A very pleasant surprise. This hotel is probably the only hotel in the area that I would reccommend. A big modern resort style complex, made for families although couples will find it fine too. Charming and very well maintained "wood cabins", although not completely authentic offer a big step up from other accommodations in the area. New construction […] and very very clean. The cabins are nestled within the nearby mountain tree landscape. Indoor water park is on site and was great fun. Good friendly service from staff but only downside seemed thin walls meaning a lot of noise from boisterous neighbors. Read more

Genuine Hotels.com guest review

1 night trip with friends in Aug 2010

A Traveller

Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

All hotels in Gatlinburg, Tennessee, United States

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Westgate Smoky Mountain Resort & Spa

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Overview

Street map

Legend

This hotel does not match the following selections

Genuine reviews

Why book with us?

Our loyalty program

Map

Guest Rooms

One Bedroom Grand Villa

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Room Details

Two Bedroom Villa

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One Bedroom Villa

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Studio

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One Bedroom Deluxe King Bed Villa

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One Bedroom Deluxe Two Full Beds Villa

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What you need to know

Amenities

Dining

Recreation

Notification and fees

Terms & conditions

Area map

A short guide to Sugarlands Visitor Center Great Smoky

Nearby Activities & Points of Interest

1.0 - 3.0 mi

3.0+ mi

Score breakdown (from 5 reviews)

Average rating for:

Cleanliness

Service

Comfort

Condition

Reviews: Overall

Cleanliness

Service

Comfort

Condition

Cleanliness

Service

Comfort

Condition

Cleanliness

Service

Comfort

Condition

Cleanliness

Service

Comfort

Condition

Cleanliness

Service

Comfort

Condition

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Westgate Smoky Mountain Resort & Spa

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