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Situated in the heart of Gretna, Quality Inn and Suites is a family-friendly motel close to German-American Cultural Center, Manhattan Plaza Shopping Center, and Oakwood Center. Also nearby are Port of New Orleans and Annunciation Square.
Quality Inn and Suites has an outdoor pool and a fitness facility. Business amenities at this 3-star property include a business center, small meeting rooms, and audiovisual equipment. Dining options at this family-friendly motel include a restaurant and a bar/lounge. A complimentary breakfast is served each morning. Additional amenities include multilingual staff, laundry facilities, and a picnic area. Complimentary self parking is available onsite for guests.
The 309 air-conditioned guestrooms at Quality Inn and Suites include complimentary newspapers and coffee/tea makers. Beds have pillowtop mattresses. Guests can use the in-room complimentary wireless high-speed Internet access. Televisions are equipped with premium cable channels and pay movies. All accommodations provide desks and phones with voice mail; free local calls are offered (restrictions may apply). All units feature microwaves and refrigerators. Additional amenities include hair dryers and irons/ironing boards. In addition, housekeeping is offered daily and amenities available on request include wake-up calls.
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There were a couple of outlets that were loose in the wall, so therefore the plug itself wouldn't stay in and we couldn't use the bedside lights. Also the main light switch by the door didn't work, our room was only cleaned once while being there for five days, and with that being said I had to keep going to the front to get towels.Genuine Hotels.com guest review
"Always an issue with Hotels.com"
Biggest pet peeve is if I ordered a King sized bed/non smoking room I should not receive a queen bed/smoking. I was told that was all they had available and if we didn't like it they would refund us and we could go somewhere else. By that time it was late and we were tired from the concert we attended so we just sucked it up and took the room. When […] we went to the room we passed several rooms that were empty. The rooms were made up and blinds were wide open. Read moreGenuine Hotels.com guest review
"Convienant to cruise terminal!"
We stayed one night before boarding a cruise. The staff was friendly but our rooms were not ready till 9:00 at night.Genuine Hotels.com guest review
"Close to port"
The room was clean however seemed very outdated. The was an "old" smell when we entered the room...meaning it smelled like an old hotel. We were there overnight so we dealt with it. The front staff was nice and helped us find out way around the city.Genuine Hotels.com guest review
old hotel with window air conditioning. breakfast was bad. same breakfast daily. girls at checkin were very helpful. tours picked you up at the inn. we chose inn for the location on the west bank. inn is badly in need of renovation.Genuine Hotels.com guest review
"near by shpping"
Quiet and comfortableGenuine Hotels.com guest review
I never write reviews on anything but I had to inform everyone that this hotel was the worst I've ever stayed at. They gave me a room that was already occupied and when I went back to get a new room they took an hour to get another room clean, only the room wasn't clean and it didn't have a microwave or a refrigerator like it said in the add. The staff […] was rude and unfriendly. The room was dirty and old. The only thing I saw new was the tv. I will never stay in this hotel again. Read moreGenuine Hotels.com guest review
I wull mever ginna stay in this hotel. Rooms are old and dirty. Bath tub drain stop was broke and had to literary open to use shower, door lock was broke and my husband saw a black car with its light off hopping spot to spot in the parking lot that reported to front, then the front lady was so rude, just told him it is their sequrity, which he didn't […] believe(he is in the Army). We wanted to change hotel but it was close to midnight on weekend that all the other hotels were fully booked, that was why we had to book this hotel at the first place. I won't recommend this hotel at all. Read moreGenuine Hotels.com guest review
It was an ok stay....not the greatest, but ok......for the price.Genuine Hotels.com guest review
"No hot water."
No hot water when we checked in at 9:00 p.m. NO hot water in the morning for a shower, staff knew there was no hot water and did not bother to tell us, or offer to move rooms so we could have hot water.Genuine Expedia guest review
"Visiting West Bank"
During check in, staff was more interested in talking amongst themselves instead of dealing with customers. After checking in, I felt we were dismissed! The room was not clean as I would expect a room to be: dirty dresser and furniture with sticky substance all over. Mildew in shower, pubic hairs on floor in bathroom, and room needed a good cleaning. […] Ice machine was not available where it was on the map and the only one available was empty. was planning on spending two nights but you guessed it, I spent only one. Read moreGenuine Expedia guest review
"Couldn't sleep the room was verry stinky"
Night mare the worst night sleep ever I do not recommend any one to stay thereGenuine Expedia guest review
"Cheap hotel 5 minute drive to French Quarter"
Free parking!!! If you are driving it is close to tourist attractions. You get more than what you paid for! Muffins in the breakfast are awesome!Genuine Expedia guest review
It was very tacky, and unsafe. People who stayed there stayed up all night around my door was not feeling safe at all. Could not see my vehicle at all and had to all to far to get to my room was very unsafe for a female alone . Would not recommend it at all.Genuine Hotels.com guest review
"It was a nice hotel"
My stay was very nice I really enjoy myself they even offer a shuttle bus to take you to the ferry so yu can enjoy the French quartersGenuine Expedia guest review
"was able to sleep comfortable"
wonderful, good jobGenuine Hotels.com guest review
"Not the worst"
We found a bug in our bed, and when we took a shower the water builded up in the tub and took forever to go out. And when one of our party returned on the ferry it took an hour for her to be picked up, on the up side the staff was super nice, but that didn't make up for the bad. So you rate a 2 out of 5Genuine Hotels.com guest review
"Mismanagement and maintenance issues"
With most everything under $200 a night in the Quarter booked, the Hotels.com phone rep recommended this Quality Inn. I wish he hadn't. It was way understaffed and very booked. One person on check in, the line to the door, and hardly any parking since people who stay here before going on cruises like to leave their cars in the lot while they vacation. […] We had no hot water. Our reserved room was still dirty at 8pm, so we got yo pay the same price for a smaller smoking room. At checkout, two separate guests were complaining that they had stayed up into the night making repeat calls for maintenance people that never arrived. Nobody offered anything to make the wrongs right, not a discount or even an apology. Read moreGenuine Hotels.com guest review
Stayed after cruise. Tired and rooms were not ready when we arrived before noon. But, Denise at the desk took pity on us and went out of her way to make us comfortable and got us into a cleaned room as soon as one came available. She went out of her way and we feel she shoud get praised for her consideration of not only us but every one who came into […] the lobby. Sweet with a smile for all. I would want her working for me. Read moreGenuine Hotels.com guest review
Coffee drinkers beware. Stayed four days got 2 cups in many many trys.The girls that work breakfast only brought out a bad additude not coffee. Linda on front desk needs a raise she was great.Genuine Hotels.com guest review
not in the best area but the room was comfortableGenuine Hotels.com guest review
"no good at the Quality Inn"
lights, phone and television didn't work when we got there, they were able to repair some after multiple requests. cover plates not even on the outlets, carpet old and dirty. front desk people were nice but since hotel is 10-25 minutes from french quarter and they were not able to get us a taxi at our requested time (not even close, waits were averaging […] 30 minutes after our time stated). the hotel bar closed after dinner ??? breakfast not worth mentioning I would never stay in a quality inn again. Read moreGenuine Expedia guest review
"This hotel should be demolished."
Grimiest, dirtiest hotel I've ever stayed. The old cemetary is clean by comparison to this dump. It should be put out of its misery. The staff attitude matches the run down nature of the property. Everyone was apathetic, and unattentive bordering on rude. It's like they're doing time at this hotel. Hate to think what a blue light would reveal from the […] rooms in this filthy place. I literally called the front desk to inquire about the multiple stains on the walls and they hung up on me! Stay away from this health hazard! I had no choice but to spend the night and rush the heck out of there the next morning. Had I i not been in a city I've never been before, I would have taken my chances sleeping in the car! I'm writing this review a whole week after my stay, and I'm still distressed over it. Read moreGenuine Hotels.com guest review
"Park & Cruise Package"
Great location, AWESOME service, couldn't have ask for anything better. They had shuttle service to and from the ship and to other places in the area. Great breakfast!!! I will use them again if we ever come to New Orleans again. We stayed here one night and at the Marriott one night; this was just as good or better the the Marriott, but cost less […] . Read moreGenuine Hotels.com guest review
"not three star"
Was not greeted by staff at front desk, and one of the three was a manger.this I'd not a three start hotel. I was disappointed in expedia rating.Genuine Expedia guest review
"Decent for a budget trip"
Pros: -Cheap (especially when compared to staying in the city itself) -Hotel offers complimentary shuttle to a free ferry to cross the river into downtown. I thought this would be a long trip, but the (Algier) ferry offers a pretty nice view of the city and makes for a pleasant commute. I thought it added a nice touch. Gretna ferry is a 3/4 mile walk […] if the shuttle is down. Cons: -Breakfast wasn't the greatest. Constantly ran out of coffee, no tea - the bare basics here -The hours of operation of the ferry are not conducive to a late night (or very early morning). I was here at a conference, so it didn't really affect me, but if I come back and plan on drinking in the city, then I'd need to take an (expensive) taxi back (>$20) -Taxi service from MSY to the hotel was AWFUL. $50 one way (without tip - $33 from MSY to downtown). Can't really blame the hotel for poor taxi services in the city. I figured out how to work the public transit system and rode back for $2. -There isn't much to do or see in the immediate area. You'll need a car, taxi, or ferry to get to most points of interest. Overall, the place was acceptable. Some loud noises occasionally from guests. Room was cleaned every day. My door faced a parking lot, which was annoying at times. It was good for a budget trip. I saw complaints of humidity - yes, the entire state of LA (including this hotel) is humid. The room was fine though. I would hesitantly recommend. Read moreGenuine Expedia guest review
The room looked nothing like the pictures on the website - very small, dark and smelled like mold and mildew. The people at the front desk where very unfriendly - in fact an older man was down right rude. The Hotel was hard to find because it was on a one-way street.Genuine Hotels.com guest review
We arrived early room wasn't ready yet. Needed to get in touch with our family but don't have a cell phone, so Cindy at the front desk was nice enough to let us use her's Thank you Cindy! When we returned, still early,our room was ready so Cindy checked us in. The room had recently been updated and we could see the staff updating other rooms during […] our three day stay. The bed was comfortable but being a king it made the room a little cramped with two night stands and a desk in the room too. There was plenty of drawer space, lighting and hangers and the fridge worked well while we never used the coffee maker it was there with supplies. The TV was a flat screen but the sleep button on the remote didn't work. The shower floor could be slippery and I only remember seeing a mat like towel the first day wo were sure to keed a towel on the floor. Housekeeping was helpful but could have used more than one of the larger towels each day. Breakfast was cereal, your standard danish, scrambled eggs, sausage patty, biscuits, & juices & included in the price so really not a bad deal but I would have enjoyed some yogurt & fruits as an option. We did sit by the pool one afternoon but it was too hot outside and the water temp was not very refereshing, it also looked to be turning a little green. Overall the price was good, the location worked for our needs and we were satisfied and would recommended this hotel to others visiting the NO area. Read moreGenuine Hotels.com guest review
"As good as it gets?"
This was our first trip to new Orleans. When we arrived the lobby area was nice but ours rooms were very cheap looking. We had 2 adjoing rooms and its was clear that the maid had done a minimal job. One room had no bath towels and one had no shower curtain. The humidity was so high in the room that condensation had formed on the bathroom ceiling and […] was dripping. The Kleenex box was empty, not a big deal but theses little things indicated a lack of overall concern. We had to keep the thermostat on 65 to keep the humidity in our room down and even still everything felt damp. The property itself is obviously old and some one has down a quick fix me up. With that being said after seeing the rest of the area I now feel like this is the average hotel you can expect unless you want to stay at a much more expensive hotel and they are all in areas that when we were walking around we found to be rather disgusting (feces on the sidewalk was a common occurrence). We can now say we've been there and done that, but the city overall was a disappointment. Read moreGenuine Expedia guest review
"Has ok transportation sytem."
Very nice staff!! Rooms leave something to be desired. For starters cheap hotels do not need to be old and sad looking. This hotel has great beds but the bed headboards are old and ugly. The rooms need painting and the bathrooms need to be cleaned / scrubbed so there is no mold. Yes, I understand this is a budget hotel, but people on a budget still […] want a room that is both clean and comfortable. More than likely I will never stay here again. Bruce - from Texas Read moreGenuine Hotels.com guest review
"Had an ok stay."
Our room faced the street and around 6:00 in the morning a truck came to empty a dumpster waking us up. Room was ok. The courtyard by the pool looked nice. Maybe would have had a better stay if room faced the courtyard.Genuine Expedia guest review
this is the worst stay ever. roaches and bugs in bathroom.Genuine Hotels.com guest review
rooms smelled of mold. might've been because everything in the room (carpet, sheets, blankets) were all so damp from the humidity. the only good thing about this place was the complimentary breakfast. it's not worth your money to stay here. the only reason i booked my stay here was to save a couple of bucks but the city that it's located in is deserted, […] the rooms are so damp that my mother got sick, and there was only one or two people at the front counter working on a weekend! it's better just to stay at a hotel in new orleans if you're there to visit the city. Read moreGenuine Expedia guest review
Everyone we met on the staff were friendly and helpful. The pool was nicely taken care of and a pretty good size. The bed was nice with amazing pillows. I was really surprised with the niceness of this hotel for the price i paid.Genuine Expedia guest review
The condition of the hardware, overall, was mediocre. For how much I was paying, I guess I could not complain. Wish they could offer better transportation service next time (i.e. more shuttles, more destinations).Genuine Expedia guest review
"Burban st. Anniversary trip"
The room was so crampack with furniture had no room to walk. Refrigerator did not workGenuine Expedia guest review
"Park & cruise"
Better than mostGenuine Hotels.com guest review
I am not sure how it happened but this Hotel was ideal for my visit to New Orleans with the free shuttle service to the ferry.Genuine Hotels.com guest review
BADGenuine Hotels.com guest review
We returned to our room at 7:15 pm to find that it had not been serviced. The bed was not made. Fresh towels had not been provided. The room had not been cleaned. I went to the office and obtained fresh towels. Many rooms were not serviced until after 8 pm that night. The night clerk did not offer to adjust or refund the cost of the room. The next morning, […] I spoke with the hotel manager. She offered (and I accepted) a refund. This is an older hotel. Many years ago it was a Holiday Inn. The facility is in need of meaningful renovation and better management. Read moreGenuine Expedia guest review
"Will never stay here AGAIN"
All I can say is the bathroom was clean - The minute you walked into the room we got a musty smell, the carpets were so dirty. Wanted to sleep in my clothes!!!!!!!Genuine Hotels.com guest review
It was good thatthey let us park our car while on our cruise. They also provided transportation to the crusie ship.Genuine Hotels.com guest review
Excellent that we could park our car while we were on a cruise.Genuine Hotels.com guest review
"Great for an inexpensive weekend get away!"
The room was clean although we had no choice but to book a smoking room. There was a slight musty smell but not as bad as I expected. The bed was very comfortable with four pillows. I would recommend booking a room that did not face pool if you feel like sleeping in. The staff was very friendly. I twice had to call the front desk (once for extra towels […] and once for a dead coffee maker) and both times they were prompt and friendly. This hotel is not the "Ritz", but if you want an inexpensive alternative to (and free parking) the over priced downtown hotels, this is one I would recommend. Also, the hotel offers a free shuttle to the Gretna ferry that drops you right at the aquarium on the river front. If you end up partying after 9pm, the cab ride back was never more than $20 WITH the tip. BTW, that's cheaper than most parking near the French Quarter. Read moreGenuine Expedia guest review
Staff was nice enough. Breakfast was good and restaurant/bar was clean. On the down side the room smelled bad. The bed was not comfortable. Phone was broken and half of the electrical outlets were broken. I would not return to this hotel.Genuine Expedia guest review
"Glad to be there!!!"
We had a blast, we really used the pool when it was hot and that kept the kids happy.Genuine Expedia guest review
"Enjoyed our stay very much"
In general we enjoyed our stay here very much. We have no complaints about the hotel itself, and the staff was very friendly and accomodating. We stayed here during the Final Four, and we had no problem getting downtown during the day (we took the free hotel shuttle to the ferry, which was also free), but we did have a difficult time getting back late […] at night, as cabs were hard to come by, and we were unable to walk back from downtown. Overall, I would definitely recommend this hotel. Read moreGenuine Hotels.com guest review
"New Orleans Stay"
Maids were helpful. front desk lady with the green eye lner makeup was as rude as rue can be, all 3 times I asked her for help. Nice place to stay if you need to get in and out of the city quick. Nice morning breakfast, but wouldnt eat lunch or dinner there.Genuine Expedia guest review
Very friendly staff and helpful, one area was wifi, had trouble connecting, but computers in the lobby were sufficient.Genuine Expedia guest review
At 3pm (guaranteed check-in time) no rooms were available since they had not been cleaned. People were in line for 60-90 minutes. When we returned the next day at 11pm the room was not made up. A call to the front desk revealed they have no access to towels at night. At breakfast time food was scarce.Genuine Hotels.com guest review
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