4.3
out of 5
Excellent
(242 reviews)
(Neighborhood average
3.7)
Hotels.com Guest Rating
Hotels.com Guest Rating
TripAdvisor Traveller Rating
The room was nice, clean, and had every accommodation including a fridge. The valet team was superb. The only complaint we had was when we walked in... around 6 pm there was no one at the front desk and two people waiting to be helped. It took a good few minutes, maybe five, before I asked the concierge if someone was at the desk or if we should be redirected somewhere else. A guy came out, and didn't make eye contact once. He even asked for a license and credit card even though they were already on the desk. Very unprofessional attitude, but the rest of our stay was pleasant. by Lynn from West palm beach on 03/15/13
