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Location.
Located in Houston (Galleria), Sonesta ES Suites Houston is close to The Galleria, Houston, Galleria Mall, and Gerald D. Hines Waterwall Park. Also nearby are Williams Tower and Uptown Plaza.
Hotel Features.
Sonesta ES Suites Houston has a 24-hour fitness facility and a seasonal outdoor pool. Complimentary wireless Internet access is available in public areas. There is a 24-hour business center on site. A complimentary evening social is available on select days and guests are offered a complimentary breakfast. Additional amenities include multilingual staff, barbecue grills, and a grocery/convenience store.
Guestrooms.
The 93 air-conditioned guestrooms at Sonesta ES Suites Houston include complimentary newspapers and coffee/tea makers. Complimentary wireless high-speed Internet access is provided. Televisions are equipped with premium satellite channels and pay movies. All accommodations provide desks and multi-line phones with voice mail; free local calls are offered (restrictions may apply). Bathrooms offer shower/tub combinations and hair dryers. All units at this 3-star hotel have kitchens with microwaves, refrigerators, and cookware/dishes/utensils. Additional amenities include irons/ironing boards and windows that open. Housekeeping is offered daily.
Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.
Pets are allowed for an extra charge of USD 75 per stay
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Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.
Pets are allowed for an extra charge of USD 75 per stay
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
"Loved it!"
I thought in all great area, great hotel. A little outdated but still very nice. Very spacious 2 bed rm suite!!Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Great Place to Stay"
The staff was very courteous and helpful. Everything was great.Genuine Hotels.com guest review
"Close to work"
Great place. Location is terrificGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Nice Neighborhood, OK Hotel"
The hotel needs updating. The wall in the shower has cracked paint. The carpet is old and a little smelly. Furniture is dated 1990's? Service was okay, I cooked which was nice to be able to do. The maids did not leave towels, did not really clean the kitchenette area. I had to call downstairs for towels. I always leave a tip daily, but it did not seem […] to help the service. I will not stay there again. Read moreGenuine Hotels.com guest review
"Great for shopping!"
Staff was wonderful to me, my baby & my dog! Everything I needed & more! Love the social hour in the evenings! Thanks! We will now be booking this hotel for our annual shopping trip! :-)Genuine Hotels.com guest review
"Spoiled Milk"
It was a very interesting stay. One morning the hotel provided me a carton of spoiled & expired milk. To be honest if the lady who puts together breakfast wasn't so nice I would raised a very loud complaint.Genuine Hotels.com guest review
"Terrible Experience"
After checking in and getting to the room, we noticed the air conditioning was broken. Called the front desk and was basically told the maintenance man couldn't make it until first thing the next morning. So after a very warm night, got up early waiting for him to come. He never showed up, so called the front desk again. They had no record of the problem, […] so apparently the night shift did not report it. Maintenance finally arrived, spent 5 minutes looking at it, then said he would be back in 20 minutes. An hour and 10 minutes later, I had to call the front desk yet again asking when he would be back. He showed up soon afterwards. Then finally an hour later we had air conditioning. So in total, we spent over 12 hours at the hotel in an 80 degree room. The location of the hotel was literally the only positive, as all in all it was a very negative experience and I will not stay at this hotel again. Read moreGenuine Hotels.com guest review
"A good stay overall"
Our room was clean, although the hotel is showing it's age. The staff was friendly and the quality of the complimentary breakfast was above average. For the price, I think it was a great value for the area.Genuine Hotels.com guest review
"Pitifull waste of a great location"
Location is excellent, and the staff are very friendly. The room is clean as far as towels and bed linen go, but the rugs are dirty, in fact, I think they would do better without those rugs. Getting hot water in the shower is a matter of luck.Genuine Expedia guest review
"Great place for shopping"
The Hotel was great if there for shopping the Galleria was right there within walking distance. Breakfast in the morning was hot and fulling.Genuine Expedia guest review
"Great location, but very old."
The rooms need an update, all looks like 30 years old. The bathrooms have some mold and the flooring is starting coming out. We will not stay in here again.Genuine Expedia guest review
"I'd stay here again"
I liked the location, the room set up, and the staff was very helpful...however, I intended on having a cozy getaway holed up in our room because the weather was really bad and we have a baby. The profile on Hotels.com says there are pay movies, and that is NOT the case. There is a DVD player, so we just hit up a RedBox and rented, but the room did […] not have one of the amenities I rented it for in the first place. The hotel staff was polite and apologetic, but I was still inconvenienced by having to leave in cold, pouring rain with an infant. Read moreGenuine Hotels.com guest review
"Nice place, cheaper version of Embassy Suites"
Very nice hotel for the money, a poor mans embassy suites. Very nice large comfortable rooms and the happy hour (tues, wed, thur only) was very nice, would have enjoyed more days of them.Genuine Expedia guest review
"Clean and Fresh"
Breakfast was excellent plus. Very clean room & hotel. (We're picky about that.) No smoking smell. Special rate was good for in-city. Close to Galleria.Genuine Hotels.com guest review
"Great Customer Service"
Steven greeted me and was so welcoming. I really enjoyed my stay. My room was by the door. Parking options were great. The breakfast was a big plus and my shops were near by. I enjoyed the dvd player and a cvs was walking distance. Cant wait to come here again!!!! ;)Genuine Hotels.com guest review
"near the mall/horrible shower"
great location, great room (we had the one bedroom suite), breakfast was so-so...not great food, the shower was horrible...not only was the water pressure non-existant but it never got above luke warm in temperatureGenuine Expedia guest review
"We will go back!"
Great location, good value for the money! we liked what the hotel had to offer; free breakfast, free parking and free in room wirless wifi. We had problem with the toilet and the staff were responsive and got it fixed in time.Genuine Expedia guest review
"Good Hotel mainly due to location"
Its has been a good experience except for breakfast, which it’s include in your bill but very limited in quantity served and food quality.Air condition it’s too noisy and don’t let you restGenuine Expedia guest review
"Can't beat it for the price."
I'm tempted to not write a review so that this stays a secret, lol. Bottom line, if you're looking for an affordable and clean hotel near the Galleria, this can't be beat. It isn't a 5-star property by any stretch, but our room was clean, the bed was pretty comfortable and the location was top notch. Great find.Genuine Hotels.com guest review
"clean and convenient"
clean, roomy, free breakfast and wifi, and friendly staff. even has a toaster oven, which i don't see often in long-term stay hotels. 1-minute walk to nordstrom entrance, leading to the great galleria mall. parking was easy. hidalgo is a one-way street, so it got annoying to go around, but eventually would just enter on sage.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"close to the mall"
quality of service of front desk clerk.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Somewhat Outdated"
The facility is in a good location but is definitely showing its age. The room was clean and comfortable but the flooring, tub and fixtures in the bathroom were significantly worn and should be replaced. Had trouble with the magnetic key system on the front door as the mechanism is quite old and would not read the magnetic key without difficulty.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Needs Upgrade"
The hotel was in a great location though I missed it at first. It is not well marked. Te room was a nice size but needs some upgrades. The TV is old and not a flat screen. The internet was so slow it hardly could be used. Carpet should be replaced. However the evening food and and beverage was really nice, and the staff couldn't be any nicer.Genuine Hotels.com guest review
"Great location and service!"
Great location and service! As of 12/1/12, the hotel facility need improvement and hotel staff was very proactive in fixing any issues. Example: The elevator was out for a half day and the cleaning crew was hauling their big cart up the stairs (4 floors) to get their job done. The dryer was not working but the maintenance guy was immediately on the […] problem which was very good. Overall, I'm really impressed by the dedication of the hotel staff. 5 star! Read moreGenuine Hotels.com guest review
"Every great hotel has some imperfections"
Booked a STUDIO ROOM with QUEEN BED. Arrived at hotel, and was greeted by FRIENDLY STAFF. Room was located at end of HOT HALLWAY. Room was nice, but had a 1990's TV. Requested staff for change in location of room, and was UPGRADED to SUITE with KING BED. This room was still nice, but also had a 1990's TV. FREE BREAKFAST and FREE PARKING was GREAT to […] have! Hotel was located by Galleria WITHIN SHORT WALKING DISTANCE! Read moreGenuine Hotels.com guest review
"Not worth the price"
Older building. First the floors in the hallway are uneven. They also keep the temps and humidity high in the hotel, so you smell everyone's cooking...hours after it was cooked. The tiles in the bathroom were cracked and the grout was coming up. Also the tub,s surface was worn down to the black metal in some spots. The faucets were worn, dented, and […] very dated. The pillows smelled musty (humidity was always kinda high in the hotel). The morning desk clerk was always rude and short with you. The night desk clerks were always very nice. The maids were also very nice. When you leave out of the elevator you have to walk past all the smoking rooms before you get to your non-smoking room. I just can't recommend this property. It falls to short on every level for the price. Read moreGenuine Hotels.com guest review
"Great location, comfortable rooms"
The location of the hotel is very convenient especially if you are planning on doing any business in the Galleria. The room was spacious and comfortable. Across the street (Hidalgo) is a friendly Argentinian restaurant that serves a good meal. Traffic noise was minimal. If you are planning on having breakfast at the hotel be sure to get there ea […] rly. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Great experience at ES Sonesta"
Stayed 4 nights, had a full suite with closed off bedroom, housekeeping came every day, breakfast was plentiful with hot item options every day, Happy Hour Tues-Thurs with hot food snacks. Our microwave wasn't working so front desk microwaved our popcorn and entrees for us, delivered to door, oven was replaced with a brand new one. Perfect location […] next to Galleria Houston. Read moreGenuine Hotels.com guest review
"Good hotel for shopping & buisness travelers"
Room was good sized, bed wa comfortable, ref & microwave & iron is available in room. Laundry facilities available in hotel for free. Wirless Internet in also for free, and parking as well. Location in perfect for shopper; just 2 minutes walk to galleria mall. The only one thing I didn't like is the food smell that reaching the cooridor at the breakfast […] time Read moreGenuine Expedia guest review
"Great hotel for family"
I would consider rating this hotel a 5 out of 5 but I had to make a couple of deductions that I explain below. Sonesta recently acquired this hotel and, according to the employees, it is not yet up to par with their standards. Points deducted for a lack of WiFi and (hard wired) internet access. Essentially, internet access was spotty at best. Also, […] the TVs were old CRT style TVs (who still has those in hotels?). We were very happy with the space, layout (2 BR suite), the 2 bathrooms, and the house keeping service (great, clean rooms). The pool is outdoor and, depending upon when you visit, may not be usable due to cool weather. Location is great if you like dining and shopping. Lots of great restaurants nearby (driving distance). Galleria shopping in walking distance. Morning breakfast was OK. Nothing to write home about. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"a average hotel overpriced"
room was never properly cleaned, one day we had no room service.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Highly recommended"
On our recent stay, there were four of us. We stayed in a two bedroom suite. There was plenty of space for all of us. The breakfast was good. You have the choice to eat healthy or not. The manager special in the evenings were also good. Nothing fancy, but filling. We didn't have to eat out for dinner. We ate downstairs, but noticed several people get […] their food and beverages and go to their rooms. The weather was nice enough to eat outside. The pool and grounds were very nice. The kitchen in the room was stocked with the basic utinsils if you wanted to cook your own food. We each brought wine and glasses to the hotel. Wine glasses are stocked in the kitchen, so we will know next time we can leave them at home. We were in Houston for the International Quilt Festival which is held at the George Brown Convention Center downtown. The location of the Sonesta ES is an easy drive to get to downtown. Westheimer to the Allen Parkway and you're there. I couldn't give them a 5 for upkeep only because we had a leak in the bathtub that wasn't fixed in the three days we were there. The leak didn't keep us up at night, my concern was the water that was being wasted. We diffinetly plan on staying at the Sonesta ES the next time we're in Houston. Read moreGenuine Expedia guest review
My initial check-in was slightly flawed by an abrupt desk person, but after that, the hotel was perfect. Although it was farther away from downtown Houston than I thought, it more than made up for the distance. The bed was the most comfortable I think I ever had at a hotel. Breakfast was excellant. I would highly recommend this hotel.Genuine Hotels.com guest review
"Great stay and budget friendly. Pets welcome too!"
The location of the hotel was amazing. Located in walking distance of the Galleria. Convenient drive to most places in Houston. The staff are wonderful and accommodating. The price is unbelievable. Please check this hotel out at least once. It will be our place to stay when in town.Genuine Expedia guest review
"Great for families!"
Hotel was a little older but well kept. Room had lots of space and I loved the coffee pot and refrigerator. It was very comfortable and the staff was nice. Breakfast was great too! Will definately stay here next time we have an event at the Galleria.Genuine Hotels.com guest review
"Pleasant surprise for this business traveler!"
Loved it! Honestly probably would never have tried it had it not been for all my favorites being fully booked. It was quiet (a must for me) & as a woman traveling alone, I felt very safe as I was able to park close to the entrance. Staff was extremely friendly & helpful, loved having full kitchen & good lighting for make-up in vanity area. Wish they […] had rewards program, but I will still stay here again. Read moreGenuine Hotels.com guest review
"Great hotel for a week end couples getaway"
I thought that both nights staffs were very friendly, courteous and helpful.Genuine Expedia guest review
"Comfortable hotel"
hope to get better breakfast. Staff was so kind.Reservation system needs to be updated.Genuine Expedia guest review
Response by Sonesta ES Suites Houston Thank you so much for your business and your recent review of the Sonesta ES Suites Houston Galleria. We are please to hear you found your stay with us to be "comfortable". We take sincere pride in providing a comfrotable and tranquill environment. I am also, extremely please to imform you that we are working to improve our food offerings to guests. We are focussing on fresh offerings such as working with a local bakery to provide fresh danishes and bagels. We have also added various scramble options including potato egg and cheese scrambled eggs. Again, thank you for your recent review and I certainly look forward to welcoming you back to the Sonesta ES Suties if you are ever in the Houston area again.
"great hotel,go tell"
hotel was pleasant,rooms were big and comfortable and excersize room was small but had evrything there to get a full wrkoutGenuine Expedia guest review
Response by Sonesta ES Suites Houston Thank you so much for your time in reviewing the Sonesta ES Suites. We are pleased to hear that we exceeded your needs and we certainly look forward to welcoming you back if your travels aever again bring you back to the Houston Galleria area!
"Last minute booking"
The stay was good, the only issue was the 3pm check-in. That wasn't listed on the internet reservation and I had a 2pm meeting that I needed to prepare for. The lady in charge of the cleaning wasn't helpful but the front desk got me in my room around 12:30. The room was clean and the breakfast was actually pretty good. Will use it again.Genuine Hotels.com guest review
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