Sonesta ES Suites Houston

I've read several reviews either hear or TripAdvisor that were negative. Those people must be High Brow snobs that only stay at 5 Star Properties. Every person we interacted with...from front desk, to breakfast, to housekeeping was polite...happy and engaging. Breakfast was very good...great selection and always a hot option. Could the rooms use some […] maintenance and upkeep...absolutely? But nothing that was in serious neglect. Our overall 5 day stay was all we needed. Comfortable beds, hot showers, remotes for tvs, fridge for beer and quiet. Very nice surrounding neighborhood...close to food and Galleria. We drove down to Geo Brown Convention Center (Thurs/Fri - about 30 min drive) and (Sat/Sun - about 15 min drive.) Read more

Genuine Hotels.com guest review

Not again

Genuine Hotels.com guest review

The hotel is in a great location. It's just steps away from The Galleria and minutes away from major highways. I booked thru Expedia and it was a breeze when I check-in and out. The room is really nice. I liked that the kitchen came with a full size refrigerator, pans, utensils, and a microwave. Next time I come to Houston, I will be staying here a […] gain. Read more

Genuine Hotels.com guest review

I'd stay here again. I wasn't blown away, but it gets the job done. The staff was really friendly.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The Sonesta ES is a former staybridge and they kept the staybridge amenities and traditions alive and well. The staff is outstanding and really make this place standout. The deteriorating condition of the hotel and unusable internet connection hurt what could be a fantastic property. Mold on my bathroom ceiling, a dvd player that didn't work, a burner […] on the stove that didn't work, a short in the clock radio cord that caused it to reset if it was moved...all things that shouldn't exist in a Brand like Sonesta Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Staff was good and polite, shorthanded sometimes. Had a few issues resolve quickley. Last day key to room and doors would not work and same with replacement card. Overall comfortabe room and very little outside or inside noise.

Genuine Hotels.com guest review

Room had mold on the roof of the kitchen, the kitchen corner and in the bathroom. Multiple noise complaints the last night from a bunch of high school age kids haveing a party in the room above us. Noise finally ceased at 4AM. Staff apologized but never kicked out the over capacity room.

Genuine Hotels.com guest review

Great location, better price than hotel in the area. In this visit I had an issue with the water temperature, 2 days of warm water, 1 day only cold, 1 day only hot and finally 1 day of correct temperature. A bit surprise that I never heard from the manager. But I will take it as a one time problem the location and price makes up for it. I prefer this […] hotel because it has a full kitchen, that way I am not forced to eat all the time in restaurants. Read more

Genuine Hotels.com guest review

No hot water.

Genuine Hotels.com guest review

Three days with no hot water. they totally downplayed it and said it is being worked on no worry. Next Day would arrive, and still no hot water in the AM or all day long. Offered no accommodation whatsoever. Just not acceptable, shades of Carnival!

Genuine Hotels.com guest review

Bathroom shower nozzle broken, terrible kitchen ventilation, needs updating!

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

I've stayed her on numerous occasions from when it was a Staybridge Suites to now, it seems to be downsliding FAST. I've watched the same tic-tac outside the elevator for the last 2 days, which tells me no-one is cleaning. There's smudges and discoloration in the elevator and this isn't normal if it's CLEANED daily. Now for the 2nd day in a row there's […] no coffee when I go downstairs DURING breakfast. Seriously - how difficult is it to CHECK the coffees?!?? I'll have to find another place to stay in the Galleria area, I work too hard while I'm on business trips to come back to my hotel and be annoyed. Read more

Genuine Hotels.com guest review

Exceded our expectations. Great breakfast and location. Comfortable studio suite. Would definitely stay here again.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This is an excellent choice for a lg city stay. The weakest feature was the breakfast but it was WAY better than most free type. For our needs this hotel was perfect. The staff were flawless and young and so very sweet.

Genuine Hotels.com guest review

My overall opinion of the hotel was "good". The hotel room was clean, however I asked for a non-smoking room and didn't receive it. I am a business traveler, so obviously I need proper internet connection. I was unable to do any work during my stay. The internet was 56kps, that is what I would expect 10 to 15 years ago. Sad to say, I won't stay here […] again simply because of this. It's a shame, because its in a great location fairly nice suites. Read more

Genuine Hotels.com guest review

Internet did not work consitently, the entire stay. the story given was that they had just changed affiliations and did not realize that their service was through their prior franchise. it got cut off and they were having difficulty getting restarted with sufficient bandwith to do anyting of substance. Highspeed wireless internet was a selling point […] for my choosing this hotel.When I travel I work and was unable to work effectvely in my room. Read more

Genuine Hotels.com guest review

Being that I was visiting my sister who is ill, I could have done without the negatives of this hotel. Read on . . . I checked in a little before midnight on 10/12. Received my room keys, headed straight for the restroom in my room after a 6 hour drive. Negative #1 - i walk in to find urine all over the toilet seat as well as on the floor (still fresh). […] I call the front desk and I am told that all of the housekeeping personnel have left for the day and that it would have to wait until tomorrow. I continue to argue with them at which point they tell me "well you can just wipe it off with a towel". I ask for a room change and they tell me there are no rooms available (parking lot is almost empty, but somehow they say they are fully booked). It seems as if the only problem is that they don't want to go through the trouble of transferring my reservation to another room. After appx 10 min of arguing, the other front desk clerk offers to go and clean it himself. Next day 10/13. We leave the room to take care of business with my family. Negative #2 - We show up at about 5pm someone (housekeeping) has placed the "Do Not Disturb" sign on my door. I was the last to leave the room i KNOW that I did not leave that sign on my door. I walk in to find everything as we left it in the morning. I call again to the front desk and luckily I caught the housekeeping ladies before they left. They came and cleaned up the room. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Had to book a last minute room through Hotels.com and got it done on the phone with an operator at Hotels.com. The operator was very friendly, helpful, quick, and assuring. Then once arriving to the hotel the woman behind the desk was feeling a little ill, but did her best to be happy and make us happy. The room was clean, and everything was how it […] should be. I just wish the TVs were bigger and not outdated Zeniths. Not really THAT big of a deal, but if you spend the money you want the nice things. It IS a massive expensive to replace every TV in a large hotel though. I would definitely go back to this hotel if need be, and would continue using hotels.com for booking. I normally dont take time to write reviews, but its important to let others know what is good and what isnt. Hope it helps! Read more

Genuine Hotels.com guest review

Great location ,good value for money, and extremely helpful and courteous staff. I will stay here again on future trips.

Genuine Hotels.com guest review

Much better than the previous hotel I was in. 2 min walk to Galleria ( loads of shops). Easy access to Houston. Plenty of Bars & Resturants nearby. Nice surroundings, low noise, friendly staff, very relaxing.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Very good room size

Genuine Hotels.com guest review

This hotel was just perfect for us. It was clean and comfortable, and the staff were courteous and helpful beyond the normal call of duty. For the price I paid, I was expecting a nightmare experience but it was the exact opposite. There were even bonuses I didn't expect, like access to shops and restaurants a minute or two walk away, free wifi evening […] social gatherings with nibbles provided and early breakfast opening hours. The decor and furniture may be slightly outdated but I didn't care. The breakfast could be more imaginative too. Highly recommended. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Het hotel heeft een prima locatie, service en netheid van de kamer zijn prima. Het ontbijt is sober, maar wel prima in orde.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

redelijke accomodatie

Genuine Hotels.com guest review

O hotel é bem próximo do Galleria, tem um ambiente agradável, nosso quarto era limpo e tivemos tudo o que o preço permitia, já que não é um hotel caro. O café da manhã foi bem sortido e gostoso. Estavamos em familia e todos se sentibem bem lá.

Genuine Hotels.com guest review