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Location.
Located in Houston (Galleria), Sonesta ES Suites Houston is close to The Galleria, Houston, Galleria Mall, and Gerald D. Hines Waterwall Park. Also nearby are Williams Tower and Uptown Plaza.
Hotel Features.
Sonesta ES Suites Houston has a 24-hour fitness facility and a seasonal outdoor pool. Complimentary wireless Internet access is available in public areas. There is a 24-hour business center on site. A complimentary evening social is available on select days and guests are offered a complimentary breakfast. Additional amenities include multilingual staff, barbecue grills, and a grocery/convenience store.
Guestrooms.
The 93 air-conditioned guestrooms at Sonesta ES Suites Houston include complimentary newspapers and coffee/tea makers. Complimentary wireless high-speed Internet access is provided. Televisions are equipped with premium satellite channels and pay movies. All accommodations provide desks and multi-line phones with voice mail; free local calls are offered (restrictions may apply). Bathrooms offer shower/tub combinations and hair dryers. All units at this 3-star hotel have kitchens with microwaves, refrigerators, and cookware/dishes/utensils. Additional amenities include irons/ironing boards and windows that open. Housekeeping is offered daily.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
A complimentary evening social is offered on Tuesdays, Wednesdays, and Thursdays.
Recreational amenities at the hotel include a 24-hour fitness facility and a seasonal outdoor pool.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Great people at the front desk. Uncomfortable beds.Genuine Hotels.com guest review
"Nice Neighborhood, OK Hotel"
The hotel needs updating. The wall in the shower has cracked paint. The carpet is old and a little smelly. Furniture is dated 1990's? Service was okay, I cooked which was nice to be able to do. The maids did not leave towels, did not really clean the kitchenette area. I had to call downstairs for towels. I always leave a tip daily, but it did not seem […] to help the service. I will not stay there again. Read moreGenuine Hotels.com guest review
"Not a bad stay......"
The Sonesta ES is a former staybridge and they kept the staybridge amenities and traditions alive and well. The staff is outstanding and really make this place standout. The deteriorating condition of the hotel and unusable internet connection hurt what could be a fantastic property. Mold on my bathroom ceiling, a dvd player that didn't work, a burner […] on the stove that didn't work, a short in the clock radio cord that caused it to reset if it was moved...all things that shouldn't exist in a Brand like Sonesta Read moreGenuine Hotels.com guest review
"close to freeways"
Staff was good and polite, shorthanded sometimes. Had a few issues resolve quickley. Last day key to room and doors would not work and same with replacement card. Overall comfortabe room and very little outside or inside noise.Genuine Hotels.com guest review
Room had mold on the roof of the kitchen, the kitchen corner and in the bathroom. Multiple noise complaints the last night from a bunch of high school age kids haveing a party in the room above us. Noise finally ceased at 4AM. Staff apologized but never kicked out the over capacity room.Genuine Hotels.com guest review
"Great location, but very old."
The rooms need an update, all looks like 30 years old. The bathrooms have some mold and the flooring is starting coming out. We will not stay in here again.Genuine Expedia guest review
"Good Hotel mainly due to location"
Its has been a good experience except for breakfast, which it’s include in your bill but very limited in quantity served and food quality.Air condition it’s too noisy and don’t let you restGenuine Expedia guest review
"Somewhat Outdated"
The facility is in a good location but is definitely showing its age. The room was clean and comfortable but the flooring, tub and fixtures in the bathroom were significantly worn and should be replaced. Had trouble with the magnetic key system on the front door as the mechanism is quite old and would not read the magnetic key without difficulty.Genuine Hotels.com guest review
"Needs Upgrade"
The hotel was in a great location though I missed it at first. It is not well marked. Te room was a nice size but needs some upgrades. The TV is old and not a flat screen. The internet was so slow it hardly could be used. Carpet should be replaced. However the evening food and and beverage was really nice, and the staff couldn't be any nicer.Genuine Hotels.com guest review
"Great location, comfortable rooms"
The location of the hotel is very convenient especially if you are planning on doing any business in the Galleria. The room was spacious and comfortable. Across the street (Hidalgo) is a friendly Argentinian restaurant that serves a good meal. Traffic noise was minimal. If you are planning on having breakfast at the hotel be sure to get there ea […] rly. Read moreGenuine Expedia guest review
"Good location but I won't stay here again..."
My overall opinion of the hotel was "good". The hotel room was clean, however I asked for a non-smoking room and didn't receive it. I am a business traveler, so obviously I need proper internet connection. I was unable to do any work during my stay. The internet was 56kps, that is what I would expect 10 to 15 years ago. Sad to say, I won't stay here […] again simply because of this. It's a shame, because its in a great location fairly nice suites. Read moreGenuine Hotels.com guest review
Internet did not work consitently, the entire stay. the story given was that they had just changed affiliations and did not realize that their service was through their prior franchise. it got cut off and they were having difficulty getting restarted with sufficient bandwith to do anyting of substance. Highspeed wireless internet was a selling point […] for my choosing this hotel.When I travel I work and was unable to work effectvely in my room. Read moreGenuine Hotels.com guest review
"Good location - Horrible Hotel Service"
Being that I was visiting my sister who is ill, I could have done without the negatives of this hotel. Read on . . . I checked in a little before midnight on 10/12. Received my room keys, headed straight for the restroom in my room after a 6 hour drive. Negative #1 - i walk in to find urine all over the toilet seat as well as on the floor (still fresh). […] I call the front desk and I am told that all of the housekeeping personnel have left for the day and that it would have to wait until tomorrow. I continue to argue with them at which point they tell me "well you can just wipe it off with a towel". I ask for a room change and they tell me there are no rooms available (parking lot is almost empty, but somehow they say they are fully booked). It seems as if the only problem is that they don't want to go through the trouble of transferring my reservation to another room. After appx 10 min of arguing, the other front desk clerk offers to go and clean it himself. Next day 10/13. We leave the room to take care of business with my family. Negative #2 - We show up at about 5pm someone (housekeeping) has placed the "Do Not Disturb" sign on my door. I was the last to leave the room i KNOW that I did not leave that sign on my door. I walk in to find everything as we left it in the morning. I call again to the front desk and luckily I caught the housekeeping ladies before they left. They came and cleaned up the room. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Poor service"
I reserved a two bedroom suite and upon check in I was told that all they had available was a one bedroom unit because the unit that I had reserved was not clean because housekeeping had already left and that the room would be avaiable the next morning. We waited until 1:00 the next afternoon after not recieving a call that our room was ready and was […] then told that it would be 15 min. more minutes. Well that went on until 3:30. We lost half a day because the staff was not truthful regarding the status of the room. No excuse for dishonesty! The breakfast was mediocre at best...we were told that breakfast on the weekends would be served until 10:00 am... we came down at 9:30 only to find that most of the breakfast was empty and that they were starting to close it down instead of refilling the pans...leaving several of the guests scrapping for the remnants and leaving with disgusted comments. You have a way to go to retain the title of a "Sonesta" property. Read moreGenuine Hotels.com guest review
Although the hotel was ok, I was very disappointed with the booking agent at Hotels.com for not mentioning that I might NOT get the room I was booking. I booked with specific needs for the beds and got there and found I would only have one bed -- they eventually got this fixed for me after a great deal of pressure. Hotels.com did not forward my Priority […] Club membership number to the hotel as I had advised them. Hotels.com did not advise me that the hotel had just been sold (and that most of the cleaning staff had quit). Couldn't get into a room until after 7:00pm on the day I checked in. The desk clerk had to go and clean a room for our group. Once we finally got into the room, the stay was good, and everything was as expected. But it was a difficult and very delayed check-in to get to that point. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"prima basis"
redelijke accomodatieGenuine Hotels.com guest review
"veldig nær stort shoppingsenter"
Bra opphold, men vanskelig å ta seg rundt i området uten bil. For å ta taxi må du huske full adresse inkl nr på gaten da de ikke vet hvor hotellet liggerGenuine Hotels.com guest review
"ちょっとショックでした。"
今回、機器の不調？によりネットが2泊とも使用できませんでした。 明らかにメンテナンスできていない雰囲気です。 ただ、部屋やその他の部分は快適でした。Genuine Expedia guest review
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