Mainstay Suites by Choice Hotels - TX Medical Ctr / Reliant

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Genuine Hotels.com guest review

Had to call the hotel three times to question the arrival of shuttle to pick us up at the airport. Was told "they will be there" only to discover the shuttle only runs every two hours! This should have been disclosed during the first phone call to avoid frustration. On the day of check-out, we had an afternoon appointment at MD Anderson. The hotel charged […] us $15.00 just to hold our luggage. Maybe that is a reasonable amount, but the trip alone was tough financially. Overall, the room and staff were great, the room was great and linens fresh!! Read more

Genuine Hotels.com guest review

Overall hotel was nice but tone of signs everywhere implying there would be charges for every little thing was offputting.

Genuine Hotels.com guest review

Just a few minutes from the University of Houston without having to get on freeways and in a great, safe location. It's also located near the hospital district and many good restaurant choices. The room was clean and comfortable and the staff was friendly. For all this the price was extremely reasonable! We will definitely be staying here again since […] our son will be attending college at UH. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Overall the Mainstay Suites were a good value option for staying in Houston. The hotel does have a shuttle service, although the timing of teh service runs was such that it was not convenient for our purposes. The room was comfortable overall, and would be good for a long-term stay as it includes a small kitchen with cooktop and cookware (our stay was […] too short to make the most of this amenity). The beds were comfortable enough, although the pillows were very lumpy and uncomfortable - probably the only downside to the room. Read more

Genuine Hotels.com guest review

The staff was wonderful to work with. They were the very essence of "Southern Hospitality" They were VERY helpful about directions and how to get somewhere. Houston is SO LARGE and confusing, that a GPS or a GREAT MAP are a necessity... The Metro and Green Link Buses are lifesaver!!!!! I do wish, though that the hot breakfast entrees (eggs, french toast, […] etc.) had been hotter. Both things I tried were almost cold , right out the warmer thingie. The rooms were clean, please add dish soap for those of us that don't use enough dishes to fill the dishwasher! (A waste of water for so few items as I had...) Enjoyed my stay... Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I was very satisfied and would stay at this hotal again.

Genuine Hotels.com guest review

My wife and I stayed here because we had appointments at MD Anderson. Room was nice and the staff was great. Had an issue on first night with family next door with undisciplined children. they were up till 1 in the morning loud and rude. Called front desk and complained and they were quick to talk to family. The next day after my doctor appointments […] and blood work, I was extremely tired and went back to my room. this was around 11 am and the same kids were running and screaming next door and i could not get rest. Called front desk again and they moved to another room where it was quieter. The stay got even better. This place has a great staff!!!! Read more

Genuine Hotels.com guest review

Will go back again for sure!!! They are great!!!

Genuine Hotels.com guest review

This hotel is very reasonable; however, you do get what you pay for. Upon check-in, we were given an attached room where we could easily hear the people next door, even though the hotel was not full. The kid at the desk that night was not the best of their desk staff. The rooms are at best, average. It's nice to have a kitchenette but it's not that […] well stocked. The coffeemaker seemed to be on the fritz, though we didn't complain to get it looked at. Breakfast was so-so. The others claimed the waffle mix was awful - we're trying to cut down so didn't try it. The cockroach in the room was sort of a deal-breaker. The maintenance man is nice, and the desk staff mostly good. The location for us, near MD Anderson, was great, and there's a shuttle every hour. But for entertainment and restaurants, it's in a pretty empty area. When you do hit something, it's not anywhere near high class. If you can live with these things, it's ok for the price. We may go back only because it is close and we may need to be at the hospital a longer time. Read more

Genuine Hotels.com guest review

The hotel is not new, but seems to be well maintained and clean, which is what I look for in a hotel. I've stayed in many hotels in the Houston proper area, and for the money, this one was the cleanest and most conveniently located with a great, helpful and friendly staff. Would recommend for those who need a quiet, clean and inexpensi ve place for […] one night. Read more

Genuine Hotels.com guest review

High quality room at a fair price.

Genuine Hotels.com guest review

This was a very clean hotel and very nice and helpful staff. I would definitely stay at this hotel. 5 star service without damaging your budget.

Genuine Hotels.com guest review

Great place for those who need to be close to MD Anderson or surrounding medical facilities. Easy to find. Easy to navigate back and forth to MD Anderson. Rooms are fabulous.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very satisfied. Good service, the room was small, but had everything we needed. The full kitchen is awesome! You can bring your food and heat it in the microwave. The breakfast was very good. Everybody was friendly. I would just recommend to bring your own pillow if you have neck problems.

Genuine Hotels.com guest review

We stayed at this hotel to take advantage of the nearby museums.The room was small, especially once we opened out the sofa bed for the children, but the room was very clean and fairly comfortable including a nice teeny kitchenette area, too. The free breakfast was average. The staff were friendly. The hotel offers a library of free DVD's to watch in […] the rooms. I was impressed by the huge selection including some newer releases for adults and kids (both G and PG options). The hotel is also close to the medical centers- seemed like some of the other guests were staying there longer as a home base while receiving health care. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very satisfactory.

Genuine Hotels.com guest review

We have stayed here in the past. It makes our trips to the medical center convenient and easier to get to, without the anxiety of Houston traffic and turmoil. Hotel Staff are very attentive to their guest needs and request. I would highly recomment this hotel.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We were in Houston for the weekend, and considering that it is a hugely major city, I was unsure if we would find a comfortable hotel at a reasonable rate. I was pleasantly surprised to find this one that appeared ok online and was even better when we got there. The breakfast was pretty good, the rooms comfortable and convenient, and the location was […] nice near a highway. We got where we needed to go downtown within minutes. They offered several shuttle options that, while we did not need them, were nice that they are available. We will probably stay there again if we are in Houston overnight another time. Read more

Genuine Expedia guest review

If you are needing to stay for medical treatments in Houston especially in Medical Center this is an awesome place to stay. They are in a great location and have a shuttle every hour. Free Breakfast. Large comfortable rooms and friendly service. I will always chose this hotel when I have to go to the medical center.

Genuine Hotels.com guest review

The bedspread and cover had an awful smell like it had not been washed. Other than that the room was clean.

Genuine Hotels.com guest review

The hotel was more than I expected for the price. The only thing I was dissatisfied with is the infrequency that the shuttle goes to the airport( every 2 hours). Make sure to call when you get to hobby to let them know to pick you up

Genuine Hotels.com guest review

Great. Cool rooms. Stop telling me to add characters.

Genuine Expedia guest review

My family and I had a wonder time in the beautiful city of Houston. We drove in from Mississippi for one night for the 49ers vs Texans preseason game. The lady at the checkin counter was quite pleasant, the breakfast was good (waffles, biscuits/gravy, cereals, muffins, etc) the room was very clean, so much that even my 12 y/o son noticed how great the […] freshly shampooed carpets smelled when he first walked in!! Bottom line: We had a wonderful time in a great city and stayed in a great hotel for a great price! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great clean room but air conditioner was not good. Woke up at 12:30 and and it was on 72 but room was very hot and would not come on unless for 30 or 40 min. My husband turned it down then to 69 and finally came on by then our granddaughter had thrown up she was so hot. Also noticed the big trash dumpster was right under our air conditioner and it was […] not closed. YUCK! Not very sanitary at all with that air coming into our room. Did not notice it until 1:30 in the morning so too late to move. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

For what we paid it was great. The tub looked dirty but it was a rust stain. The staff was very nice and breakfast was good.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The best of everything; reasonable rates, courteous staff, excellent rooms with wired & wireless Internet, comfortable beds, etc., etc. etc. A true mini-suite room with everything. Put every other place that I stayed while on this vacation to shame. Try this place, you will be sorry if you don't.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I stayed a few nights here. I was pleased with the reasonable rate, the large suite room, the breakfast selection, and the helpful front desk clerks. A neat perk is that this hotel offers complimentary DVD rentals. I stayed in more than one room during my stay and all 3 were very clean, especially the bathrooms. I always take baths and the tubs were […] clean and inviting. Read more

Genuine Hotels.com guest review

I was here for pleasure to see a LMFAO concert and was really close to Toyota Center and loved how the room was clean and comfortable for my whole family. Breakfast was great except we need more variety like more fruit and yogurt. and maybe added scrambled eggs and sausage links/ I also loved that we can rent movies which kept my family entertained […] . Read more

Genuine Expedia guest review

Hotel is nice and clean, room are space and in good condition, big fridge in kitchen, micro and coffe machine, desk, sofa, TV, DVD with free movies, wirless Internet, phone with free local call, vending machines, etc.

Genuine Expedia guest review

It was remote, poor room cleaning service, service shuttle took to long and limited location service, Very Far from Down twon

Genuine Hotels.com guest review

Friendly and helpful staff. Very clean rooms. Very affordable when booked online.

Genuine Hotels.com guest review

The door to our room did not latch so it would open without the key if you pushed on it. They did send someone up right away to repair the lock. The hotel was clean and in a great location for what we needed to do while we were there. We did have an incident with one of the maids. We were at the pool and my teenage son needed something from our room. […] When he went in the room he found the maid going through my clothes! When she saw him, she promptly left the room leaving our replacement towles, shampoo etc in the middle of the bed. Nothing was missing but that's not to say it wouldn't have been if he had not walked in when he did.... Read more

Genuine Hotels.com guest review

Check in was smooth. Everything I needed was easily accessible. Very kid friendly hotel and my family would stay again.

Genuine Hotels.com guest review

I only stayed one night. But I knew if it had been more I would have enjoyed it. The staff was very nice. Allowed us to check in half an hour early. And the room was spotless and cozy. I'd definitely stay here again.

Genuine Hotels.com guest review

My car was parked the closest to the double entry doors in the front of this hotel. I woke the next morning to find that a my back-seat passenger window had been smashed out with a huge paving stone. I was told the manager would call me with the out come of the surveillance review but that call never came. Because I was in town for a medical appointment […] at Texas Children's with my son, I asked politely if the manager would comp our room for a second night and she absolutely refused and was unbelievably rude about the whole situation. At first she would not let us have our personal belongings still locked in the room since we needed somewhere to keep our personal belongings safe since the car had a window missing. She finally agreed to let us have our personal belongings from the room once I threatened to call the police and report our property stolen. She kept repeating the Hotel's non-liability policy with their parking lot but as I told her, comp'ing me for the second night doesn't even come close to the cost to fix my car. I'm amazed at how unsympathetic to the situation she was. I thought the hotel business was considered a hospitality business. I guess not. If you stay here, good luck. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review