Extended Stay America - Houston - Katy Freeway

This place stunk. Literally. I couldn't get over the smell everytime i walled into the room. I slept in my clothes every night because the place just didn't feel clean. I wish I had paid a few more dollars and stayed someplace nicer.

Genuine Expedia guest review

I checked out two days early due to noise from an adjacent room early Sunday morning. There was no manager on site to address the problem.

Genuine Hotels.com guest review

This was my second stay at this hotel. The first stay was unremarkable -- about average for an inexpensive place to stay. This time around, the experience was dreadful, both in terms of hotel upkeep and staff response. For starters, the elevator was not functioning. I was placed on a third floor room, presumably because other floors were filled. I didn't […] get so much as an apology for the inconvenience. The room reeked of smoke, even though it was supposed to have been a non-smoking room. The bathroom fan was extremely loud. The "highlight" of the stay, if you want to call it that, was when the power went out to the room while I was in the shower. I called down to the front desk and was told other rooms were fine. I was trying to check out, but could not see anything in the room (about 5:30 am). Staff was unable to locate even a flashlight for me so I used my cellphone to try to locate my belongings and then had to leave my room unsecured making trips to the car since the staff did not know whether the door could be unlocked without power. I stopped by the front desk to drop off the key and learned there was no record of my problem or my request to be called if I had overlooked any belongings, trying to pack in the dark. There was no attempt made to make anything right in any way. Really, it was pretty much the worst service I have had at any hotel, ever... and not just from any one staff member. I didn't feel the quality of my experience mattered to anyone. Do not recommend! Read more

Genuine Expedia guest review

hallway carpet smelled of urine, the room was musty and smelled of bad body odor. "continental breakfast" was make your own waffles, recieved no towel service, only had 2 very flat pillows. every day of our stay we had to get the room keys reprogrammed so we could enter the building

Genuine Expedia guest review

I will never stay at this hotel again. The room was filthy. The microwave shelf was dusty and the silverware still had food stuck on it. The room reeked of over-powering carpet deodorizer; it was also sticky. I wore my flops the entire time! The tub faucet leaked constantly - I even wrapped a towel around it to soak up the drip - the towel didn't last […] very long. I was a little concerned for my safety when I noticed the room two doors down with carpet deodorizer coming out from the door. The windows were also open - in 110 degree heat. The vending machine didn't even have diet coke - no diet drinks at all for that matter. The only good thing about the hotel was that it was quiet. Read more

Genuine Hotels.com guest review

Hotels.com should block this hotel from their site. Internet was advertised as included, this is not true, they charge. Shame on me for not reading the reviews before booking this hotel. I hope you don't have the same problem. Stay somewhere else! Our non-smoking room was clearly a smoking room. The stench of smoke in the hallway was very strong. It […] was less strong in our room, but still significant. It was strong enough to give me a headache. There was cigarette burns on the bedspread, floors and counters. Additionally there were long black hairs imbedded in my bedspread. The covers they have placed over the boxsprings were filthy, cobwebs were caked into the popcorn ceiling and an old razor cover was left on the top of the shower. Within 5 minutes of walking into our room, I called the front desk to ask if I was put in to wrong room, the girl just said no its a non-smoking room. No offer to change rooms or make it right in anyway. The girl when we checked out was equally unimpressed with my concern. Hotels like this one, regardless of the price range of the hotel, need to realize that you can't switch smoking and non-smoking rooms from night to night. Some people are actually allergic to smoke and need rooms that have never been smoked in. I suggest only staying in this hotel if you are a smoker and don't mind a little filth. Read more

Genuine Hotels.com guest review

This hotel is BAD,it was dirty, stinky, toilet didn't work, tv didn't work and sleeping on that bed gave me a rash. I highly recommend for you to STAY AWAY from this dog house. I rather sleep in my truck than spending the night in this hotel EVER AGAIN!!!!

Genuine Hotels.com guest review

Stayed at the one in Houston and Lafayette and they were both a mess. Dirty, smelly. Booked 2 rooms in Lafayette and had to be given 3 instead and with 4 kids, not really an option. Animals keeping us awake all night. Cleaned, booked room in Houston was not done and had to be given one down the hall from kids. Stove did not work. Lightbulbs burnt out. […] Clock not working. Last time will ever stay at an Extended Stay. Read more

Genuine Hotels.com guest review