4.6
out of 5
Outstanding
(188 reviews)
(Neighborhood average
4.2)
Hotels.com Guest Rating
Hotels.com Guest Rating
TripAdvisor Traveller Rating
This place is in a great location in the middle of the city but feels like it's out in the country. From our room we could only really see an unlandscaped... forest like green space with a creek. Pretty amazing when you consider where you are. The service was top notch as well as friendly and helpful. The spa facility and pool area are absolutely incredible with any kind of activity that I could want. Self parking is a little clumsy and difficult to navigate from the garage to the lobby. Not bad but not great. This is one of the best hotels I've ever seen and may be my favorite. The only downside was an overwhelming air freshener perfume smell in parts of the hallways as well as the stairs going to the parking garage. There was a staffing issue curbside at checkout. There were 2 guys trying to load and unload cars at peak time. There probably should have been at least 6. We were lucky and only had to wait about 10 minutes. Some waited much longer. I would actually consider this to be a destination hotel and look forward to coming back. Reviewed by a Hotels.com guest on May 28, 2013
