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All hotels in Houston, Texas, United States
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1 room,  2 adults 
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Room 1:

DoubleTree Suites by Hilton Houston by the Galleria

29.739525, -95.469445
3.5 stars
5353 Westheimer Rd, Houston, TX, 77056 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $127
available on 06/21/13
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4.1 299 5

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    Image of DoubleTree Suites by Hilton Houston by the Galleria, Houston
    4.1 out of 5 Excellent (299 reviews)
    (Neighborhood average 4.2)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating

    Overview

    Modern hotel a half-block to Houston Galleria Mall
    Located in the heart of the thriving Uptown/Galleria area, our elegant hotel offers travelers unmatched comfort and service. Enjoy spacious suites, on-site amenities & world-class service in our modern Houston hotel. Guests at our Houston hotel can enjoy our spacious, residential-style, recently-renovated suites, our sparkling swimming pool for fun and relaxation and Houston's best shopping, dining and entertainment right outside our doors!

    Outdoor pool and a 24-hour fitness center on site
    In addition to a fantastic location and legendary DoubleTree service, our Houston hotel features a wide variety of available hotel amenities. Relax with all the comforts of home and enjoy a 24-hour fitness center, sparkling outdoor pool & a full business center. For your convenience, room service is available 24-hours a day, or savor exceptional American and regional cuisines in the casually elegant McKinley's Bar & Grille.

    Spacious suites with living rooms & full kitchens
    Our hotel features beautifully designed, spacious Suites and Deluxe rooms with must-have amenities. Perfect for extended stays & family vacations, our suites feature flat-screen, high-definition TVs, separate bedrooms & living areas and a full kitchen with a microwave, refrigerator, dishwasher, stove/oven and a table. Enjoy luxurious bedding in your king or double queen bedroom and relax in the living room with a great HBO movie.

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    Hotel Info: ‎1-866-539-8117‎
    from $127
    Nights
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Executive, One King Bed, Non-Smoking

    Two Queens Suite

    King Suite Executive

    Two Queens Suite Executive

    Suite, Two Queen Beds, Accessible

    King Guestroom (Non-Suite)

    King Suite

    At a glance

    Key facts

    Hotel size

    • This hotel has 380 rooms
    • This hotel is arranged over 26 floors

    Arriving/leaving

    • Check-in time starts at 3 PM
    • Check-out time is noon
    • Express check-in/out

    Travelling with others

    Pets

    • Pets allowed *

    • Specific rooms only, restrictions apply †

    • Up to 60 lb

    Extra people

    • Roll-away beds available, charges may apply*

    Internet

    • WiFi in public areas *

    • WiFi in rooms *

    Transport

    Parking

    • Valet parking (limited) *

    • Accessible parking

    • Garage parking

    Offsite

    • Free area shuttle within 3 mi

    • Free shopping center shuttle
    DoubleTree Suites by Hilton Houston by the Galleria See hotels on a map

    Other information

    • Smoke-free property (fines apply)
    */† The hotel charges extra for these services or facilities

    Policies

    Connecting/adjoining rooms may be available, subject to availability, and can be requested by contacting the property at the number on the booking confirmation.

    Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

    Mandatory fees

    You’ll be asked to pay the following charges at check in or check out:

    Pet deposit: USD 100 per stay

    Optional extras

    Self parking costs USD 17 per night with in/out privileges (a different rate applies for extended parking)

    Valet parking costs USD 26 per night with in/out privileges

    Rollaway beds are available for USD 10 per night

    Pets are allowed for an extra charge of USD 50 per pet, per stay

    WiFi is available in guestrooms for USD 9.95 for 24 hours (rates may vary)

    In the hotel

    Stay connected
    • Wireless Internet access - surcharge
    Food and drink
    • Breakfast daily *
    • Restaurant
    • Bar/lounge
    • Poolside bar
    • Coffee/tea in the lobby
    Things to do
    • Swimming pool - outdoor seasonal
    • Swimming pool - outdoor
    • Fitness facilities
    • Use of nearby fitness center (complimentary)
    • Arcade/game room
    Working away
    • 24-hour business center
    • Meeting facilities size (feet) - 5900
    • Meeting facilities size (meters) - 548
    • One meeting/conference room
    • Audiovisual equipment
    Services
    • 24-hour front desk
    • Concierge desk
    • Limo or Town Car service available
    • Dry cleaning/laundry service
    • Laundry facilities
    • Complimentary newspapers in lobby
    • Luggage storage
    • Shoe shine
    • Event catering
    • Wedding services
    Facilities
    • Number of buildings/towers - 1
    • Year Built 1980
    • Elevator/lift
    • Air-conditioned public areas
    • ATM/banking
    • Safe-deposit box at front desk
    • Designated smoking areas (fines apply)
    • Patio
    • Television in lobby
    • Ballroom(s)
    • Banquet facilities
    Accessibility
    • Disabled parking
    • Accessible path of travel
    • Braille or raised signage
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower

    In the room

    Home comforts
    • Climate control
    • Air conditioning
    • Coffee/tea maker
    • Iron/ironing board
    Sleep well
    • Hypo-allergenic bedding available
    • Blackout drapes/curtains
    • Turndown service (on request)
    • Wake-up calls
    Views and things
    • City view
    • Pool view
    • Separate dining area
    • Separate living room
    • Separate sitting area
    Freshen up
    • Private bathroom
    • Shower/tub combination
    • Complimentary toiletries
    • Hair dryer
    Be entertained
    • 37-inch LCD TV
    • Pay movies
    • Premium TV channels
    • MP3 docking station
    • Video-game console
    Stay connected
    • Desk
    • Ergonomic chair
    • Voice mail
    • Complimentary weekday newspaper
    • Wireless Internet access (surcharge)
    • Free local calls
    Hungry?
    • Refrigerator
    • Microwave
    • Kitchen
    • Stovetop
    • Cookware, dishware, and utensils
    • Dishwasher
    Other stuff
    • Daily housekeeping
    • In-room safe
    • Connecting / adjoining rooms available
    • Window opens
    • Electronic/magnetic keys

    Special features

    Dining

    Breakfast is available for a surcharge each morning.
    McKinley Bar and Grille - This bistro specializes in American cuisine and serves breakfast, lunch, dinner, and appetizers. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

    Pool

    You can take a dip in the outdoor pool or seasonal outdoor pool. Cold drinks are served at the poolside bar.

    Recreation

    On Site

    • Fitness facilities

    Nearby

    • Golf - driving range nearby
    • Sports center nearby
    • Yoga classes/instruction nearby

    DoubleTree Suites by Hilton Houston by the Galleria’s small print

    Policies

    Connecting/adjoining rooms may be available, subject to availability, and can be requested by contacting the property at the number on the booking confirmation.

    Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

    Mandatory fees

    You’ll be asked to pay the following charges at check in or check out:

    Pet deposit: USD 100 per stay

    Optional extras

    Self parking costs USD 17 per night with in/out privileges (a different rate applies for extended parking)

    Valet parking costs USD 26 per night with in/out privileges

    Rollaway beds are available for USD 10 per night

    Pets are allowed for an extra charge of USD 50 per pet, per stay

    WiFi is available in guestrooms for USD 9.95 for 24 hours (rates may vary)

    We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

    29.739525, -95.469445
    Hotel coordinates:

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    Map

    DoubleTree Suites by Hilton Houston by the Galleria
    View DoubleTree Suites by Hilton Houston by the Galleria on a map
    All hotels in Houston, Texas, United States
      of

    Area map

    A short guide to Galleria

    If you can’t buy it at The Galleria, it’s not made. One of America’s largest shopping centers, The Galleria has roughly 400 stores. Its lowest level features an ice-skating rink, a welcome spot during Houston’s torrid summers. Next door, the beacon of the 64-story Williams Tower serves as compass point for the sprawling city. Nearby, partygoers head for the Richmond Strip’s bars and clubs.

    see all hotels in Houston

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • The Galleria - 600 yards
    • Galleria Mall - 700 yards
    • Houston Transco Tower Heliport (JGQ) - 800 yards

    0.50 - 1.0 mi

    • Williams Tower - 1000 yards
    • Gerald D. Hines Waterwall Park - 1000 yards
    • Galleria - 1000 yards
    • Uptown Plaza - 1300 yards
    • Schlumberger Headquarters - 1300 yards

    1.0 - 3.0 mi

    • Uptown Park - 1.3 miles
    • Houston Country Club - 1.8 miles
    • Lakewood Church Central Campus - 2.1 miles
    • Houston Greenway Plaza Heliport (JGP) - 2.2 miles

    3.0+ mi

    • Houston Westchase Helipad (JWH) - 4.7 miles
    • Houston Central Business District Heliport (JDX) - 8.4 miles
    • Houston William P. Hobby Airport (HOU) - 13 miles
    • Houston West Houston-Lakeside (LKS) - 13 miles
    • Houston Park Ten Helipad (JPT) - 13 miles
    • Houston Sugar Land Regional Airport (SGR) - 13 miles
    • Houston George Bush Intercontinental Airport (IAH) - 19 miles
    • Houston Ellington Field Airport (EFD) - 20 miles
    • Lake Jackson Brazoria County Airport (LJN) - 43 miles
    • Galveston Scholes Intl. Airport (GLS) - 49 miles
    All hotels in Houston, Texas, United States
    Reviews
    • All (299)
    • Business (49)
    • Romance (26)
    • Family (32)
    • Friends (26)
    • Other (166)
    4.1 / 5
    Excellent

    Score breakdown (from 299 reviews)

    • 5.0
      (141)
    • 4.0
      (89)
    • 3.0
      (35)
    • 2.0
      (25)
    • 1.0
      (9)

    Average rating for:

    • Cleanliness
      4.3
    • Service
      4.3
    • Comfort
      4.2
    • Condition
      3.9

    Reviews: Overall

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good
    "Should have paid more & gone to another hotel"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      2.0
    1. The hotel is undergoing construction so it does not make it for a very inviting atmosphere when you walk-in. 2. The person at the front desk was having a problem with the computer system when we checked in, and paid no attention to me nor at my questions - he has rude. 3. The carpet in my room has dirty with dark brown spots when we walked in. We […] later found out this hotel allows pets, so this may be part of the reason why. 4. Overall, the proice was right, but we got what we paid for. I would not stay there again. Read more
    Genuine Hotels.com guest review
    1 night romance trip in Mar 2013
    A Traveller
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good
    "too bad you can't pick your room!"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      4.0
    only problem was room directly next to elevator -- a bit noisy.
    Genuine Hotels.com guest review
    1 night romance trip in Feb 2013
    A Traveller
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good
    "A/c and bed pillows"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      2.0
    The a/c in the room did not work. Maintenance came to try and fix but was unable to make a difference. They did bring me a fan. They told me they were in the process of replacing all the units. There were 6 pillows on the bed all were feather pillows. With that many pillows there should be atleast 2 foam pillows. I had to call housekeeping to bring […] me some. Most people need support for their heads and feather pillows do not offer that support. Read more
    Genuine Hotels.com guest review
    2 night business trip in Jan 2013
    A Traveller
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good
    "Needs work"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      2.0
    AC did not keep room comfortable. Poor workmanship trying to repair sheetrock damage around AC vents. Hot water valve in bathroom loose on countertop. Breakfast food not restocked or fresh; buffet out of bacon, out of french toast, grits dried out, outmeal dried out. Very dissppointing.
    Genuine Hotels.com guest review
    1 night romance trip in Jan 2013
    Oliver C
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good
    "Not What I Expected"

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      2.0
    This just wasn't what I expected from a Doubletree Hotel. If Im going to pay their prices then I want something more than powdered eggs when I order breakfast and if I am getting powdered eggs and ordering breakfast for 2, I should have to pay almost $60. Our breakfast consisted of eggs, potatoes, bacon, toast and pancakes with OJ to drink. I will never […] stay there again nor recommend that location to my friends. The carpets in the hallways needed cleaning and they do not need to be charging for internet service or $17.99 for a movie rental. Read more
    Genuine Expedia guest review
    Other trip
    Jan 22, 2013
    Stacey
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good
    "Close to the Galleria"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    The heating system was not working, it was cold in the room. Otherwise, the service was perfect.
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    A Traveller
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good
    "Some good, some bad"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    Our room was comfortable, but somewhat dated. We had engineering come up twice...once they said they had fixed the light in the bathroom that was out and once to actually change the lightbulb. No hot water the second night. Said that it would be fixed by the morning. It wasn't. Tried to get a drink at the bar after a night out. It closed at 10:00. Seemed […] kind of early for Saturday night. Had to sign a "no party" document. Wasn't that difficult because we were all in our 50s. Procedure for the weekend, they said. Read more
    Genuine Hotels.com guest review
    2 night trip in Dec 2012
    A Traveller
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good
    "Gen manager"

    • Cleanliness
      2.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      3.0
    Its good but the rolling beds bad the mattress it's oaky the room needs more fresher and clean
    Genuine Hotels.com guest review
    3 night family trip in Nov 2012
    Alyassin
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good

    • Cleanliness
      2.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night family trip in Nov 2012
    A Traveller
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      2.0
    Hotel very well-located with spacious suites, and employees polite and helpful. Nice big pool where possible to swim laps, but snack bar and area not kept up. General hotel physical plant is worn and needs spruced up. Variable hot water in shower and tub drain not draining. Dingy carpet and lighting, but seemed clean. Disappointed since a year prior […] had suite much more recently remodeled and all working well. Read more
    Genuine Hotels.com guest review
    2 night trip in Sep 2012
    J
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      2.0
    Rooms were spacious, but pretty outdated and kind of musty smelling.
    Genuine Hotels.com guest review
    2 night trip in Jul 2012
    A Traveller
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good
    "Good location, not very modern appliances."

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      2.0
    Good location to Galleria mall and nice pool for kids to swim. Friendly staff. A bit disappointed on room decor / upkeep, very surprised given Galleria area. Restaurant closed on weekend evenings - a bit of a surprise, but then no so much given area's numerous quality restaurants. Kitchen appliances looked at least 20-25 years old and not well maintained. […] Room safe didn't work (needed battery replaced, I called front desk, but no word or note if they fixed it). Dining chairs had no support. Read more
    Genuine Expedia guest review
    Other trip
    Jul 2, 2012
    Jeff
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good
    "LOUD teens at pool LATE!"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    We visited for our anniversary and our room was very nice. Staff was very friendly. We did have a poolside room and it was EXTREMELY loud. Even after 10:30 at night there was a large group of teenage girls that kept screaming for hours! If we had had our children with us I would have been even more upset. As it was, it was very hard to have a romantic […] evening with all that silly "oh-no-don't-push-me-in-the-pool-again" screaming. Understandable in the afternoon but not after 10:30 at night. We had to sign a "no-party" statement for our room, guess they should have included the pool area! Get a room away from the pool and you'll be fine! Read more
    Genuine Expedia guest review
    Other trip
    Jun 11, 2012
    A Traveller
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good
    "Not worth it"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      2.0
    Very disappointed with the quality of this hotel. It was adequate, but no more. For the price, it was very much in outdated condition, and I would not stay here again.
    Genuine Hotels.com guest review
    1 night trip in May 2012
    Mark
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good
    "A good experience in Houston in the begining 2012"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The location is fantastic, close the Galleria Mall, famous restaurants in the area and close to the medical center about allergic and orthopedic clinics. The parking lot service Is confortable, and the breakfast in the coffe shop it¨s wonderfool.
    Genuine Expedia guest review
    Other trip
    Jan 20, 2012
    A Traveller
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good
    "Average Hotel"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    The receptionists are very friendly, the rooms are average... and that is about all I can say. This hotel has been here for a very long time and needs a major refreshing. There are other better choices for the money or even for 30 dollars more per night in the area. Better to pay a little more and enjoy your stay much more.
    Genuine Hotels.com guest review
    8 night family trip in Dec 2011
    A Traveller
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in Dec 2011
    A Traveller
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good
    "Doubletree Guest Suites Galleria-Horrible"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      1.0
    We arrived late evening and the Desk attendant was not very nice. For the Galleria area the hotel was not kept up the bathroom toilet flushed slow you had to stand there and hold the handle down, the shower was moldy and the employees were rude. I am a hilton honnors member which is why I choose this hotel , but I will not be back.
    Genuine Hotels.com guest review
    3 night trip in Nov 2011
    A Traveller
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good
    "Room for improvement"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      2.0
    The hotel is in a great area of Houston and some of the staff are quite helpful when guests have questions/issues. The suites are large, and the rooms are equipped with flat screen televisions. However, the room and hotel decor are outdated and need to be remodeled relatively soon, particularly the kitchens. Also, there are hidden costs ($18/night for […] parking) -- this charge needs to be mentioned at check-in instead of after the fact when checking-out. Finally, on the Saturday night of my stay, the room below me was having a huge party. I called the front desk to to ask if they could intervene yet the loud party continued until about 4:30 in the morning. I talked with the front desk again later in the morning to make sure the guests below would not be returning for an additional night. at this time, i talked with a different hotel employee who was extremely nice, and they assured me that the loud guests would be checking out that day. To compensate me for my troubles, the hotel employee gave me two complimentary breakfast tickets, which was appreciated. Read more
    Genuine Expedia guest review
    Other trip
    Oct 17, 2011
    A Traveller
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good
    "This time it was disappointing"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    I have stayed at this hotel before and it's usually good. This time, no welcoming cookie. Housekeeper was lazy, would change my towels every day, even when I asked to use them again to pollute less. One day she even left my room open :( and requests to the careline took around an hour to respond.
    Genuine Expedia guest review
    Other trip
    Oct 15, 2011
    Carla G
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good
    "cleaning crew and front desk"

    • Cleanliness
      5.0
    • Service
      2.0
    • Comfort
      5.0
    • Condition
      4.0
    I left my hotel room for at least 7 hours and upon my return I found no new towels and the bed was still tossed. It was a real let down to be an executive suite. I did like the view and the design of the suite. The initial front desk service attendant was nice, however when I went to check out the secondary male service attendant showed minimal attention […] to the customer, I had to make a blank trip upstairs and come back and then go back up because he did not take the time to listen to what I was telling him. However the overall stay was quiet and wonderful. Read more
    Genuine Hotels.com guest review
    1 night family trip in Aug 2011
    A Traveller
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good
    "Not impressed"

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      2.0
    • Condition
      1.0
    My problem with this hotel is it costs way too much for an old building. Clearly everything is old. They tried to update the rooms but the work is laughable it is so bad.
    Genuine Expedia guest review
    Other trip
    Jul 26, 2011
    A Traveller
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good
    "Doubletree near the Galleria"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      4.0
    While the hotel was clean and the staff was very courteous, there are some factors that on future trips would make me book another hotel. First, the biggest problem was the bed. It sagged so much that I didn't fall asleep til 7am, at the foot of the bed. Secondly, I found it annoying that they wanted a good sized extra fee to park in their garage. Which […] hotels don't have a parking lot? Third, the traffic around the Galleria during the day is undescribable, and I have lived in NYC for 33 years. Brought back memories. However, the staff did a first rate job in all areas, friendly, helpful, and very polite. Just a matter of preference, I guess. Read more
    Genuine Hotels.com guest review
    1 night trip with friends in Jul 2011
    A Traveller
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good
    "tiny window & loud door"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    We only needed a room for 1 night so it wasn't that big of a deal that we got one of the unusually shaped rooms that are positioned by the elevator. The room entry door shut very loudly - slammed, in fact - and there was a big 1" tall gap under the door so elevator/corridor noise could be clearly heard. Why the big gap under the door?? The tiny window […] made the room dark and dreary, made worse by the fact that, due to our room's location in the overall hotel layout, other rooms could look right into our room if we had opened the drapes. I would recommend the hotel, but not the particular room we got right off the elevator, in the weird little quarter-circle area behind the tall concrete walls that go up the exterior of the hotel. I'm sure each floor has at least one room shaped just like this. Read more
    Genuine Expedia guest review
    Other trip
    Mar 21, 2011
    Paul
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good
    "COULD HAVE BEEN BETTER!!!..."

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      1.0
    Telephone lines were dead for my whole stay, my bussines contacts could not contacted me, no one gave a proper or smart excuse or reason... They kept saying it would just take a while to correct it and never worked properly again... To be honest, I just had to stay there because there was no more availability than that...
    Genuine Expedia guest review
    Business trip
    Mar 15, 2011
    Jose R
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good
    "Disapointed for a 4 star hotel"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    The room didnt look like the pics and wasnt very bright in a lighting aspect. the tv's were old and the bathroom was small for an executive suite. nice very and good service, but they make you pay for parking which i thought was silly. food was solid, service with a smile. Overall id say disappointing to be a 4 star hotel
    Genuine Hotels.com guest review
    1 night romance trip in Feb 2011
    A Traveller
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night business trip in Nov 2010
    A Traveller
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Oct 2010
    A Traveller
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night business trip in Sep 2010
    A Traveller
    US

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Jul 2010
    A Traveller
    US

    The following English reviews were posted by Hotels.com guests from other countries

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      3.0
    Poor air conditioning in my room and the gym.
    Genuine Hotels.com guest review
    3 night business trip in Aug 2012
    Jeff
    CA

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good
    "Doubletrees - not Hilton!"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      1.0
    Recently stayed at Doubletrees Galleria area of Houston for 12 nights. It was a trip for hospital visits so it was important to be comfortable and have more than your average amenities of a hotel room. I selected a suite so that we could cook meals and spread out comfortably with two rooms rather than all in one with just a microwave. The kitchen was […] old and dingy. The cooker hood did not take cooking odours away and the fan merely blew cooking smells around the room. These odours remained in the room for the rest of the stay. Prior to this the room had a damp/mouldy smell to it. We had to request pots and pans and were given two pots, one fry pan and a grill pan. Implements were of poor quality and sparse. No decent knives for cooking at all. Tea was never replenished although coffee was. The bathroom had no air extractor. The ceiling in the bathroom was mouldy and sink was cracked. There was hair on the floor on our arrival and it never really got well cleaned throughout the stay. Towards the end of our stay the windows were constantly running with condensation and the surround of the windows were noted to be covered in mould....... The convenience of the hotel was great for us as was the space of this type of room however I did not feel the hotel rated anywhere near the ratings I'd seen on this website - not based on the room we had. I would NOT recommend this hotel for anyone who has a preference for clean, modern and well kept accommodation. A charge for WIFI in the room these days is unacceptable! We didn't bother paying it as you could use free wifi in the lounge on 2nd floor - this remained usable in the rooms too! They charged $16 plus tax for parking including the day we checked out by 8am! Very pricey for guests in the hotel for 12 nights! Read more
    Genuine Hotels.com guest review
    12 night trip in Nov 2011
    A Traveller
    GB

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good
    "Time to Renovate"

    • Cleanliness
      2.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      2.0
    old and tired made a poor impression. Low value and high price 0 I am definitely not happy :(
    Genuine Hotels.com guest review
    2 night business trip in Mar 2011
    A Traveller
    CA

    The following reviews were posted by Hotels.com guests from other countries

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    カウンターに日本語を話せる方が居て、英語が不得意な自分には助かりました。
    Genuine Hotels.com guest review
    5 night family trip in Dec 2011
    A Traveller
    JP

    DoubleTree Suites by Hilton Houston by the Galleria
    3.0 / 5
    Good

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip with friends in Jul 2011
    A Traveller
    FI

    Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

    All hotels in Houston, Texas, United States
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    DoubleTree Suites by Hilton Houston by the Galleria

    3.5 stars

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