Sheraton Houston Brookhollow Hotel

Room was not properly cleaned (ice bucket had left overs from previous guest). Hair dryer and alarm clock did not work. Front desk staff was dressed in jeans. Not very professional. I have never seen that in a $300 per night hotel.

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Genuine Hotels.com guest review

we stayed the night dec 8 2012. my husbands truck was robbed of all of his hunting gear. gun camo, cross bow everything. there were supposed to be 2 security guards on duty and the parking lot was supposed to be surveilanced but somehow 5 vehicles total were broke into and no security guard seen a thing and nothing, nothing at al,l was picked up on […] the camera which i do not understand how seeing as how the gun was a 300 win mag in a case abt 5ft long and the cross bow also in a case which is also very large along with a duffle bag full of misc hunting gear. the general manager tom was not helpful, he just said "sorry, you shouldnt leave anything in your vehicle ever" which is very true and tht was definitely a mistake on our part but the least they can do is aide in trying to find these bandits. Tom also would not release the name of the security company they use or anything. so when they say that they have surveilance and security guards dont believe them. if u get robbed going to or leaving your vehicle you are pretty much just that: ROBBED. dont expect any help or support from these guys. the police officer said tht this area is hit constantly, but yet when i asked Tom abt this of course, being the general manager, he denied it but i dont see why a police officer which was very helpful would lie abt such a thing. not only will i never be staying here again but i recommend tht u dont either for your own safety and security! Read more

Genuine Expedia guest review

Very poor custumer service.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The quality of the room was lower than what was expected.. The water pressure in restroom was dissatisfiying. The choice of T.V. channels was disappointing, And the cost of anything extra was outracious.

Genuine Expedia guest review

Hotel service is not up to Sheraton standards. Asked for a Ceaser Salad at 22:30. Requested an update at 23:30, result: My order was never made and kitchen was already closed. Formal feedback received: I am so sorry! No further comments.

Genuine Expedia guest review

construction around the hotel with dificult/confusing entrance from highway, the hotel room had ants crawling on the bed ruffle, countertops, desk, phone, etc. Definitely not worth the rate charged.

Genuine Hotels.com guest review

Had cold water in shower, called maintenance. Internet didn't work, called maintenance. Starting at late at night there was a sewage smell coming from bathroom faucet water and it was there till early morning. I called maintenance and when they got the room, it was gone. I knew the guy at this point in time. The bed made wood cracked sounds everytime […] we moved around. The hot tub jets aren't very powerful but it is hot. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

found hairs in the bed. bathroom sink was clogged. can't use the sink.

Genuine Hotels.com guest review

We recently stayed at the Sheraton Brookhollow for 6 nights. Things went well until we returned to our room on our fifth night, when our keys wouldn't open the door. We went down to the front desk and were told that the system had us listed as checked out, and that someone else was now checked in. We were immediately panicked about all our stuff that […] was neatly placed in the drawers and closet. The front desk clerk was rude, snapping at my wife when she merely expressed in a quiet manner, concern about our things. The manager then came out and walked us to our room, and sure enough, someone else's luggage was there, though all our stuff seemed safe and secure where we had left them. The manager wheeled the other person's luggage out, and said he would send us up new keys. A few minutes later, after not hearing anything, we opened the door and found our new keys on the floor next to the door. They didn't even bother to check that we had received them safely!. The next night, we returned to our room, and once again, the keys didn't work. Going back down to the front desk, the previously rude clerk gave way to another much more pleasant clerk who explained to us that sometimes the electronics fail and keys don't work. He quickly made us up a new set and gave us 2 coupons for free appetizers at the hotel restaurant. Only thing was that the restaurant was already closed for the evening, and we had to leave early the next morning before it opened, so essentially, the coupons were worthless to us. We were glad our stay came to an end because we weren't sure what would happen if we had to come back for another night. Read more

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Genuine Hotels.com guest review

no need to waste my words

Genuine Expedia guest review

予約時は、エグゼクティブクラブレベルでの予約でしたが、当日ホテルでは、何の説明も無く、通常タイプの部屋へ案内されました。その部屋のベッドの上には、ガムが吐き捨てられていましたし、普段掃除をしない男性が部屋が汚い（ホコリや髪の毛が散在）と分かる程度の荒れよう。　たまり兼ねて、フロントにクレームを言うと、予約したエグゼクティブクラブレベルはもともと空いてないと言われる。　既に追加料金の支払いは終わっているにも関わらず、予約した部屋へ案内されませんでした。　予約サイトへ仲介をお願いして、やっとまともな部屋へ移動できましたが、お勧めは断じてできません。　ホテルの周辺も治安の悪いところのようでした。

Genuine Hotels.com guest review