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Location.
Topped by 2 giant swans, the aptly named Walt Disney World Swan in Lake Buena Vista, Fla., is a massive resort stocked with endless amenities and convenient guest services. Guests can take a short riverboat ride from the hotel to Disney's Hollywood Studios™, Epcot® and Disney's Boardwalk entertainment area. A short walk across the street lands guests at Fantasia Gardens Miniature Golf, where even the smallest guests can putt with small plastic clubs.
Hotel Features.
The hotel shares recreational activities with Walt Disney World Dolphin Resort, including a swimming complex suitably coined The Grotto. This 3-acre water playground is complete with waterfalls, slides, water volleyball, and spa tubs. Active guests can enjoy 4 tennis courts, a basketball court, and a jogging path. Guests can paddle along Crescent Lake, or play volleyball on the hotel's private, white-sand beach. Horse riding, Segway rentals, a boat launch, and fishing are nearby.
The hotel also features enormous convention facilities, a conference center, and exhibit space. 84 meeting rooms of assorted sizes total 329,000 square feet of available space. The property offers various gift shops and a children's camp with arts and crafts, movies and video games. Free babysitting and childcare services can be arranged. Dining options include the Garden Grove Café, traditional Italian fare at Il Mulino New York Trattoria, and Japanese sushi at Kimonos. For lighter fare, guests can visit the poolside café, Splash Grill.
Convenient amenities include complimentary theme park shuttles, computer rentals, ATM, laundry facilities, valet parking (surcharge), concierge services, and currency exchange.
Guestrooms.
Sophisticated guestrooms, designed by renowned architect Michael Graves, include views of the resort, Crescent Lake or the pools. All rooms measure 340 square feet (31 square meters). Guests appreciate wireless Internet access (included in the resort fee), refrigerators, and in-room safes. Westin Heavenly beds feature down blankets and pillowtop mattresses.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
A Green / Sustainable Property - First Party Certified
This property has performed a self-assessment, also known as First Party certification, of its sustainable tourism practices through Florida Green Lodging Program thus taking steps to understand its impact on one or more of the following: environment, community, cultural-heritage, the local economy. The property's claims have not been independently verified by a second or third party certification program.
Il Mulino New York Trattoria - Serving traditional cuisine from Italy's Abruzzi region served in a rustic atmosphere. Serving drinks, appetizers, and dinner each day.
Garden Grove - Designed using a Central Park theme and visited by Disney Characters in the evenings and at breakfast, Saturdays and Sundays. Open for buffet breakfast, à la carte lunch, dinner, and drinks. They also provide a children's menu.
Kimonos - Sushi and sake are served in this beautiful little restaurant. Cooked entrées, including yakitori and fresh fish, are also offered. Karaoke machine cranks up after dark.
Splash Grill - This poolside café serves lunch, snacks, and drinks, including pizza and burgers. A children's menu is available.
Lobby Court - This quiet spot just off the lobby serves breakfast, pastries, and coffee in the morning, and wine and specialty drinks in the afternoon and evening. A pianist often entertains after dark.
Room service is available 24 hours a day.
The Walt Disney World Swan offers extensive recreational facilities, shared with the adjacent companion property, include a white-sand beach for sunbathing, 5 pools, 3 of which are outdoors, spa tubs, a children's playground, and 4 tennis courts. The hotel also features an extensive health club, full-service spa Mandala (surcharges), a game room, and a business center (surcharges). Horse riding, Segway rentals, a boat launch, and fishing are nearby.
Easily accessible are Disney's Fantasia Gardens and Disney's Fantasia Fairways Miniature Golf courses.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This area encompasses the bulk of the Walt Disney World® Resort, including futuristic Epcot®, Disney’s Animal Kingdom® Theme Park, Disney-MGM Studios®, and the Magic Kingdom® Park. In a place rife with photo ops, Cinderella’s storybook castle is among the most photographed. The Disney-branded hotels here cater to economy and luxury budgets.
see all hotels in Lake Buena VistaThis guest did not leave a comment.Genuine Hotels.com guest review
"Nice outside outdated inside"
The hotel lobby and entrance were very nice, everyone was friendly. BUT The room and hallways are VERY outdated for the price. Beds are comfortable and rain shower head is nice but the room is a nice days inn and the bathroom itself is unremarkable. Television channels are hard to navigate and not many. Disney hotels are made to encourage you to go […] to the parks but sometimes you want to relax. Had to change rooms. Pray you don't have an adjoining room, you can hear EVERYTHING in the next room! This hotel has the feeling of a convention center bare basic hotel. For a rate of 332 a night stay at a REAL disney hotel Read moreGenuine Hotels.com guest review
"Read the small print if you can find it."
I feel that the resort always had there hand in my pocket. Parking costs $20 per day, should have been free, $7 for a bottle of water was a rip off, and there was only internet access in the rooms. I went to the business center to print something and I had to pay to us there computers, not my laptop, because there was no wireless internet. The breakfast […] buffet was very expensive. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Good but not Great!"
Good Hotel for Disney but not Great for the money. The front desk is Excellent and the prices for room service are reasonable for the kids. However, watch out for the Valets at this hotel!Genuine Hotels.com guest review
"Not a real Disney Hotel"
While the Starwood Swan is a nice hotel, it is overpriced for the venue. The restaurant staff in some of the restaurants were terrible, however the higher end restaurants (Blue Zoo and Il Mulino) were excellent. The $14 per day charge for bottled water and WiFi was ridiculous. The WiFi was very slow and spotty. I couldn't conduct business at all using […] this service. I'll stay again though as the Boardwalk Area is prime realestate for those visiting Disney's EPCOT or Hollywood Studios parks. Read moreGenuine Hotels.com guest review
"No benefit for staying at Disney property!!!"
Although the hotel, surroundings and room were fine we had unacceptable service in getting to the Disney park. The benefit of staying at a Disney resort is supposed to be the early and convenient access. There is a shuttle bus running from the hotel to the park which is supposed to start at 7:15 so fans can get to the park for the opening at 8:00am. […] Our three families were there at 7:10am and the bus did not arrive until 8am which means we got up early for no reason and worst of all missed the opening of the park. We called and went to speak to the bell desk and no help was provided. We are avid Disney fans and this was unacceptable. Read moreGenuine Hotels.com guest review
"Great hotel in a convenient location"
Our family of four (two young children) stayed at the Disney Swan. We chose the Disney Swan based on its location. We stayed in a room with the boardwalk view. When we didn't feel like going to any of the parks, we just walked to the Disney Boardwalk, which had plenty to see and do. Everything else is just a bus ride away. We didn't need to rent a car […] at all. We booked a townscar to the hotel and then back to the airport. The staff was very helpful when we needed help. Room service arrived very quickly, the concierge was helpful, and the check in was quick. We stopped to dine at the Garden Grove on our first night there and my children met Goofy and Pluto right away. We enjoyed the pools, although the kiddie pool was closed. The pools were heated and my children loved swimming. It was a bit cool when we were there so we didn't get to swim all days. There is also a sand beach and a playground where our kids played on days we didn't go to any parks. I also tried sitting in a hammock for the first time and fell off immediately, giving my family the giggles. There was plenty to do at this hotel when we didn't feel like going to any of the Disney parks. I liked that we were able to walk to the boardwalk and see the other resorts. We dined at the other resorts too. The boardwalk was beautiful at night. I wish that our room was just a bit bigger for our children to run around. We enjoyed staying at the Disney Swan and would probably stay here again if visiting. Read moreGenuine Expedia guest review
"Close, convenient but not luxury"
The first room we were assigned smelled musty and the air conditioning was not working. The staff quickly switched rooms for us and they were extremely helpful. The Swan is convenient to Disney/Epcot by water taxi. We would certainly stay there again.Genuine Hotels.com guest review
"Swan"
The swan has amazing food and good service. It's a bit worn from use and too much trouble to get to parks. Will stay on monorail next time for sure. Took 45 mins to get to and from Magic Kingdom. Shuttles were very crowded.Genuine Hotels.com guest review
"Okay hotel, great staff and location."
Everything was fine, but the hotel looked worn, rather drab, more like a Holiday Inn, but for a lot more money. Staff, however, were delightful, most helpful and accomodating. Other than the swan fountain, and a few swans on the building facade, didn't really see much swan connection. It was fine, really, but I didn't feel I got much for what I paid. […] And the breakfast buffet is definitely not worth the cost. No one at the omelet station when we were there, either. Just expected more quality for the cost and reputation. Read moreGenuine Expedia guest review
"Great Service, Good Food"
The hotel was nice and the service was excellent. Enough food choices and not too over priced, although expensive. The worst part was remodeling/maintenance of rooms below us for 2 of our 3 days which was very loud when the kids were trying to nap. Easy 10 min bus ride to Magic Kingdom and even shorter boat rides to the other parks.Genuine Expedia guest review
"It was ok..."
We checked into our hotel about 8 o clock at night and was greeted by friendly desk personnel. They still charged us the hotel fee for the full day , figured that would happen though. We hurried to get to a park before they closed . When we got back at 11 we were a little bit hungry so we tried looking for something and everything had closed so we needed […] to go to the dolphin resort . We went tried to go to sleep but ended up not being able to with the noise of the ac and the refrigerator keeping us up all night . Reading the reviews from several posts let me know it was a waste of time trying to resolve it . The scenery outside was great Read moreGenuine Expedia guest review
"Realy convenient"
The Swan is an aging property that prices its rooms appropriately but still prices all the ancillaries as if its a resort -- $90 room service for pizza, pasta and salad and a $40 breakfast that given included Donald and Goofy but in January when you can't use the pool it feels a little nickle and dime ish. Location is perfect and everyone is friendly. […] Go, but fill the refrigerator from the supermarket so you can avoid the overpriced conveniences. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Not impressed"
Freezing cold room and no good service when called to complaint .Genuine Expedia guest review
"Board Walk View was disappointing."
We paid extra for the Boardwalk View and it was NOT worth it! We had a view of the trees and the back side of the Boardwalk hotel. We were on floor 5. That was not the view we had expected at all!! We were rather disappointed. They should really call it a Fire Works view because you can see the nightly fireworks from Epcot which was nice..but that lasted […] 10 minutes. View is not worth the extra money. I think the resort fee and parking fees are expensive, but that's everywhere at Disney. Read moreGenuine Hotels.com guest review
"Convenient location."
Found an unwelcome critter (deceased) in hallway of our floor. Brought it to the attention of the Hotel staff. It was removed. Beds were very comfortable. But there were annoying "clicking" sounds while trying to sleep. May have been the Heating and Cooling system. Gas blowers used by maintenance men were a daily annoyance as well. What ever happened […] to brooms and rakes? It was difficult to enjoy sitting by pool and enjoy a book or cocktail. Had rental car parked by Valet the first day we arrived. Five days later we were leaving for airport and discovered we were charged $20.00 a day for the privilage of leaving our car unused in their lot. I fought that charge and they removed $80.00. But overall it was a great stay. Mostly because of location. We walked to Epcot, Hollywood Studios and the Boardwalk. Took Shuttle to Downtown Disney. Nice! Read moreGenuine Expedia guest review
"Sad that we chose the Dolphin"
Upon checking in, the hotel charged my credit card for incidentals (no problem). However, the following day I checked my bank statement and had been charged over $300 for incidentals ($300 which I was planning to spend). I asked the hotel to correct the problem, which they assured me they would (did not happen until I got home - which was then over […] $400 - managers and staff never called me; they said they would). Our first room had hairs on the bed and looked very rundown. We asked if we could upgrade to a suite but since none were available, we were given a room with a view, at no charge. The room with a view had a balcony, which was very nice but was still very rundown. Our vanity mirror fell out of the wall, the bathtub looked like it had not been cleaned in ages, and the fridge and a.c. were both not working. Maintenance came to fix the fridge and a.c. but we had issues with both for the entire week (my daughters milk actually went sour because the fridge stopped working multiple times). We were charged to park daily ($15) and to use the gym, internet and get 2 bottles of water in our room (another $14). This property did not offer a shuttle to the airport (as the other Disney hotels do) so we had to pay $65 for a cab. If you are going to stay on Disney property, I would choose any of the other hotels on the boardwalk because for all of the money you are going to pay, in my opinion, the Swan and Dolphin are not worth it. Read moreGenuine Expedia guest review
"Not great..."
Room was musky needed repair.Staff wasn't very helpful, seemed as it was a chore to help out. We prefer the Dolphin across the way.Genuine Expedia guest review
"Nice hotel with service issues"
Housekeeping language barrier kept our room from getting services on two separate days. Then we had to make several trips to the front desk to get key/parking access fixedGenuine Expedia guest review
"Restaurant"
We had the slowest service in the breakfast restaurant. We wanted to eat off the menu & not the buffet - it took forever!Genuine Hotels.com guest review
It was fine but restaurants take way too long. Not happy with choices. No where to eat quickly other than coffee place. We were in swan.Genuine Hotels.com guest review
"Slightly disappointed"
My 12-year old son and I got to the hotel the first night around 9pm. We hadn't eaten dinner and were very hungry so we decided to try the buffet at The Swan, which was open until 9:30pm. It was a HUGE disappointment! The food was dry and looked like it had been under heat lamps for hours and the prime rib was cold. When I said something to the waitress […] she was very accomodating and had the kitchen replace all of the food. They brought out a hot plate to heat up the prime rib; however it was then overcooked. By this time we just wanted to get to bed . . totally not worth the price we paid. When we got to our room I noticed the towel rack was coming out of the wall, barely hanging there. It had fallen during the night and was laying on the floor the next morning. I put it on the counter thinking housekeeping would see it and it would get fixed. It stayed on the counter for the next 5 days of our stay. Also, the 2nd day into our stay I tried to use the phone but it was not working properly. I put in a request right away to get it fixed; however when we left several days later the phone was still not fixed. We decided to stay in one night and relax so we ordered pizza from "Anthony's"; which is advertised by the hotel. It would have been more tasteful eating the cardboard the pizza came on! Housekeeping didn't clearn our room one day during our stay. Staff was friendly but overall hotel was a disappointment. Going with Disney resort next time. Read moreGenuine Expedia guest review
Response by Walt Disney World Swan Thank you very much for taking the time to post a review of the Walt Disney World Swan. It is good to read that you did enjoy the pool area so much. I apologize that you did have food and response time issues during your stay. We do appreciate your feedback.
"Little bang for your many bucks"
I was not impressed. Everything was confusing. From the layout of the hotel, to the extra charges. They should keep things simple and not try to squeeze every penny from you. Disney does it better!Genuine Hotels.com guest review
"Stay at Embassy Suites Lake Street"
Sofa Bed not made up, it required two calls to the front desk to get corrected. Bathroom toilet access is awkward most likely does not meet building code. Beds are comfortable and clean. Room is quiet and comfortable but very little seating space. Wifi on fifth floor spotty but wired connection was good. Parking not included 15$ and a long hike, closer […] spots blocked off most likely for valet patrons. Well equipped gym if you have the time but its Disney and you will get at least five mile of walking per day. Read moreGenuine Expedia guest review
"Not a Walt Disney Hotel !"
The biggest problem we had with the Disney Swan is the fact that it is sold as a Disney hotel which it is not and therefore ground transportation from the airport to the hotel is not included. The Disney transportation to Animal Kingdom and Magic Kingdom is spotty to say the least though it is easy to walk to both Epcot and the Studios or get a boat. There […] is a resort fee of $14 per night which covers the cost of wifi and two bottles of water. The wifi connection was the poorest I have ever experienced in any hotel and in fact I could not get on once during my stay. The other guests in my group also had a miserable time getting any wifi. The ladies on the Disney desk were helpful but the concierge service desk seemed to know less than I did about the parks and what was needed for the Extended Magic hours. Pools were nice . Read moreGenuine Expedia guest review
We were charged a large amount of tax on our room. In addition to that we had to pay to park and for the use of wireles and health club, regardless if we used it or not. I thought that was unfair. The rooms need some upgrading. But the location is very great. We loved the use of the boat ride to Epcot and the Boardwalk.Genuine Hotels.com guest review
"Visitor"
They need to work on getting rid of the bad Smell in all the Elevators and around the pool,it's Really bad .Genuine Expedia guest review
"It was ok"
We were a little annoyed that our room keys did not work 2 days in a row....pain in the butt. Also, they charge you a resort fee that is supposed to include 2 bottles of water per day per room....they were there the first day and that was it. After numerous calls and requests we NEVER did get another bottle of water from them. If you are going to charge […] me for something I sure as heck better get it. Also, the resort fee was to include internet access that we only finally got the last day and had to have their IT guy walk us through the steps to log in through the back door since the front door had "issues", also taking numerous calls and complaining to actually get someone to help...again...if you are going to charge for it make sure it is accessable. They only had 1 conciere working at a time so the lines were long to get any help, then they just made a phone call and we never did get the service requested. The shuttle service was good but I would not stay there again. Read moreGenuine Hotels.com guest review
I usually stay on the dolphin side but wanted to try the swan side. The room was not clean at all. When I arrived there was hair all in the bathroom and coffee stains all over the area where the coffee pot was. I asked them to come clean the toliet because it was not clean but found out it was just stained greatly. The tub was all stained. The beds […] are very comfortable though. I do love the hotel but prefer staying on the dolphin side instead. Read moreGenuine Hotels.com guest review
"good lobby, bad room"
the toilet would not flush. advised the bellman but no one showed up for repairs. the chain was not attached and the toilet overflowed. the bath towels were used to absorb the water and we had to call down for fresh towels and wait on them. we were awakened early by the maid then again by maintenance repair man.Genuine Expedia guest review
"The Swan: Ugly Duckling of a room"
Excellent facility. Friendly reception. However, room 577 was poor quality for the cost. Would certainly recommend another better priced option such as Embassy Suites. Same quality, cheaper, plus free cocktail hour and breakfast. The Swan was not up to Disney room standards.Genuine Expedia guest review
"Bad Moods and No Housekeeping Services"
Checked in after our big wedding ceremony. Check in staff was rude and condescending. Room was ok. Facility starting to feel tired and old. Second day there was no housekeeping service. We called downstairs and they claimed they cleaned it yet the bed wasn't made and towels were still on the floor. So we spent our honeymoon in a dirty room. Pool staff […] was rude. Pool was very cold. Bar staff was really good. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Not worth it !"
This hotel is not worth the money. The bell hop left our luggages aside in the lobby for me to pick up on my own. After that, no one offered to help put our luggages into our car and the hotel wasn't even busy. Very disappointing to say the least. Aside from the location of the hotel, there's really not much good things to say. Instead, stay at Omni […] Resort which is by far more value for your money and better quality of the staff and service. Read moreGenuine Expedia guest review
Response by Walt Disney World Swan Thank you for taking the time to post a review of the Walt Disney World Swan. It is good to read that you enjoyed the location of the resort but I apologize that you had service issues while you were here. I am also passing on your comments for internal follow-up. We do appreciate your feedback.
"Not the trip we had hoped for."
First - on a positive note - We went to the resort for a family vacation to enjoy Disney. The availability of the resort transportation to the parks, Downtown Disney and Boardwalk was superb. 1 - The room we booked on Expedia was a double queen suite. The "suite" was a really bad description. There was barely enough room for the two queen beds. The […] bathroom was smaller than most closets. There was no space for a desk or any type of couch. The small chair that was in the room, barely fit between the outer most bed and the window. there was no room between the 2nd bed and the wall. 2- The in-room safe didn't work when we got there. It took 2 days and about 7 phone calls to get it fixed. We got a (complimentary) safe deposit box down at the front desk because of the problems... it worked, but was not at all convenient. 3 - There were several "resort charges" on top of the fee paid to Expedia. This was sort of expected.... but a $14 per day fee for wireless use & in-room water (??) that we didn't want or need, plus a $15 per day self-parking fee was NOT expected. A fourth problem also arose with Expedia. I called to see if we had any options because of the room. It took quite a long while to get connected, and then after about a 3 or 4 minutes, we were disconnected and was never able to reconnect. When calling Expedia again, the wait time was extremely long, and since my family and I were there for vacation, I decided to follow up later. Read moreGenuine Expedia guest review
"Overpriced non-Disney resort"
I hate to give a poor review bc I liked the hotel accomodations and the convenient location, however, the fact this hotel double charged me for resort fees and parking(which I believe to be already excessive), put a very bad taste in my mouth. This is a Starwood resort, not Disney. They follow Disney's rules bc they lease their land. I just feel you […] will enjoy a Disney moderate for the same price...and without the extra fees! Read moreGenuine Hotels.com guest review
"Swan Stay"
The hotel was nice but could use some updating to the room.Genuine Expedia guest review
"Swan Hotel at Disney"
Nice room, great pool area, good food but the worst check-in, bell service and food service I've experienced in years. I'll stay off property next time as it appears that Disney has lost its magic. Even the Hilton staff was far more helpful and efficient.Genuine Hotels.com guest review
"Rooms ok, food is overpriced, convenient location"
While we had a wonderful view of Hollywood Studios, our room was musty and did not smell nice. The mattress sheet was not tucked under the mattress so the mattress was constantly exposed. The walk to the pool was far but the pool area was great for the kids. The food at the Garden Grove is not good, i do not recommend the buffet there, it is expensive […] for such a small selection of foods for both breakfast and dinner the "character dining" is not all that it is hyped up to be. Pool food is not too bad, our son enjoyed the chicken nuggets and Caesar salad. Disney Boardwalk was very close so we enjoyed our nightly walks for ice cream and entertainment from the magicians. You can also enjoy the fireworks at Epcot from the Boardwalk which was nice. The water taxi is very convenient! It took you straight to Epcot, Hollywood Studios and the Boardwalk. Although it's a very short walk to the Boardwalk. For the price we paid, it wasn't too bad but it could have been better, he food was too expensive and the room smelled musty the entire 4 days we were there. Read moreGenuine Expedia guest review
"Great location, nice property, poor room."
Booked through expedia for a discounted rate. The resort is clean and nice with plenty to do, however the non-updated rooms lack everything. Our toilet rocked back and forth, the tile was from 1981, the sinks made noise, the A/C was loud and so on. Asice from the new TV in the room, this was like a time capsul to the early 80's. My kids loved the experience […] and the location is great. It would just have been nice if the room was on par with a newly build motel. We had trouble with house keeping and had to contact the front desk 3 thimes to get fresh towels. We did stay at spring break and there were two business functions. The hotel was sold out so maybe that led to our poor opinion. Read moreGenuine Expedia guest review
"Nice hotel- needs a facelift"
Great service but the rooms and hotel condition are very datedGenuine Expedia guest review
"Mixed feelings..."
I love the location of the hotel and convenience to Epcot and the Hollywood Studios. The appearance and upkeep of the hotel is very good. The beds were very comfortable and the room size was adequate for my family of four. One thing I did not enjoy was the funky smell in the room...the carpet really smelled like dirty old funky feet. Another thing that […] was inconvenient was that the hotel was doing some kind of safety check and turned the power off to the entire hotel during the exact time that my family was needing to pack, shower and get ready to check out. They informed us two days before we left that this would be happening and all they did was provide us with a glow stick! I really feel that they could have moved us to the Dolphin or something or could have given us a lantern so that we could see! Read moreGenuine Expedia guest review
"Swan hotel disney orlando"
The swan did not honor our reservation even though the room was confirmed at the time of booking. The manager hallled us and would't make any effort to help us with an equal room, wantun to put us in a room overlooking a roof and by the elevator. She also spoke to us very condescending. I have been taking my children and grandchildren to disney for […] 45 years and HAVE NEVER BEEN treated so shabilly! Read moreGenuine Hotels.com guest review
"Walt Disney World Swan Hotel"
The hotel is in a great location. We walked to the Boardwalk, Epcot, and even Hollywood Studios. The pool is very nice...my son enjoyed the water slide and both kids loved the park. On the negative side, the restaurant choices at the hotel are very minimal. We never used the dining room...it was far from the lobby and always seemed empty. The poolside […] restaurant at the Dolphin had good food, but very poor service. The computers were apparently down (but our server never communicated this to us). We waited a long, long time for our food, a long time for my 5 year old's milk, and a very long time for the bill. We complained and the Swan ultimately reimbursed us for the lunch. However, it was clear the hotel is not Disney owned because this service is unacceptable to Disney. Next time we will pay more and stay at a Disney owned resort. Overall, the Swan is a nice upgrade from the more economical hotels. Read moreGenuine Hotels.com guest review
"It was fine."
The hotel is a bit outdated. Did not live up to a "luxury resort" standard in my opinion. However, the proximity to Epcot and Hollywood Studios made it worth the money to stay there. The rooms were clean, however one day did not receive any housekeeping at all. When I called for housekeeping, the staff never entered the room, had ME bring them the garbage […] and dirty towels and handed me clean towels and new garbage bags to place in the can. The front desk staff and the valets were amazing and the concierge was very helpful. Overall it was fine, but not what I was expecting for "luxury". Read moreGenuine Expedia guest review
"this hotel is very tired"
Not a very upscale hotel. The mattress sags and isn't very comfortable. I was very dissapointed. The grounds are pretty and the location is great.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"The Swan - not all it could be"
We do not feel The Swan is a 4 Star Resort Hotel as advertised. While our room itself was clean and comfortable, the balcony was cramped barely fitting 2 metal chairs - the cement flooring and chairs were stained and dirty. The room overlooked the large air conditioning unit and there was a constant loud noise. The generators the maintenance/grounds […] crew used were extremely loud and disturbing. While the grounds were nicely kept and the weather beautiful, why weren't there more seating areas outside? Overall, a disappointment. Read moreGenuine Hotels.com guest review
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