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This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"awesome stay"
Unfortunately, we were there for a family funeral, but the quality and comfort of the hotel was a huge comfort. The staff, room, and grounds were awesome! I hope to return just to relax.Genuine Hotels.com guest review
Comfortable bed, but it would be nice to have some firmer pillows, along with the softer ones that were there.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"It was great until the key stopped working"
The two keys to our room failed to work our first night there. We were on the opposite end of the hotel from the front lobby and had to walk back to report this. After trying the key again and it not working we had to walk back to the front... Long story short the battery for our door had died out and the manager said he was going to need some time […] to get the door open with a special contraption. We were so tired and had no other choice but to wait in the front lobby--so we made the trek back. Staff was nice and accommodating but seemed to each have a different story. One staff member upgraded us to a suite and handed us the keys to the new room (since the door to our original room would not be fixed that night) but then another staff member tried to tell us the hotel was sold out and we would have to stay in the room--that was weird. They offered us complimentary drinks and snacks but we were too tired to take them. It was a hassle to have to switch rooms late at night, repacking our bags and hauling our luggage to the opposite end of the hotel and to a different floor was not what I wanted to do. The hallway outside our suite was also nosier with a group of teen girls just loitering in the lobby. The space was immaculate tho and the decor very chic. Read moreGenuine Hotels.com guest review
"Best guest service!"
The hotel was easy to find and had very easy access to anywhere in the city. Modern, clean, and comfortable breakfast area, Starbucks coffee, personal tv's in the booths and a touchscreen news screen in the lobby. Modern, clean, and comfortable rooms, internet, lots of storage space and room space. I felt right at home with the friendly staff and clean […] comfortable atmosphere. Read moreGenuine Expedia guest review
"Courtyard by Marriott South Kansas City - POOR"
I was at the Courtyard by Marriott South Kansas City for five nights. The bedding was never changed but the bed was made. However, left evidences each night to determine the vacuuming effort. My room was not vacuumed a single day, from arrival to checkout. This statement is a compliment because if the room was vacuumed, it was an absolutely and extremely […] poor job. I even left a note for the room attendant that I had captured a spider under the trash can. No facial soap was provided from day of check-in until Thursday when I threw the last slither of pieces away in the TRASH. The key to my room and to external entrances worked intermittently. Usually after deciding the last attempt before heading to the desk for help, the key would finally work. On two occasions, I attempted entry over nine times which resulted in the red indicator light display and then without changing anything, the green light would appear and I would be able to enter. Very expensive because the hotel does not offer even a refrigerator for fruit or milk. Patrons are forced to eat in the expensive restaurant on site. One beer and a salad totalled over $16. POOR. If not prepaid, I would have checked out after the first night. POOR. It should be at most a 1-star. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Good Stay overall"
Everything with great except the ethernet cable in my room was broken and was a big inconvinence.Genuine Hotels.com guest review
"Very good."
It was a nice and clean hotel. Comfortable but had hot water issues the first day. Each room has a balcony which is great for winding down. Overall I enjoyed my stay. Wish they had free breakfast, though.Genuine Expedia guest review
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