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The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Ok service"
People were rudeGenuine Hotels.com guest review
"Food Smell"
Stayed here there is a overwhelming smell of food in the hotel.Genuine Hotels.com guest review
"Candlewood Suites in Plano"
I was a little disappointed by the condition of the hotel considering the area it is in.Genuine Hotels.com guest review
"Candlewood - Plano, tX"
We were scheduled to stay 3 nights at Candlewood, but end up leaving after the 2nd night. When we arrived, there was a sticky stain on the carpet. I complained to the front desk attendant, and he said he would come clean it. He didn't show up. Later that night, we actually say a bed bug crawling on one of hotel pillows. That caused us to not have a […] good night sleep at all. The next morning, I complained to the GM and he immediately moved us to another room. He was very accommodating and apologized for our 1st night disaster. The sofa in the 2nd room was stained and I actually found food under the sofa after further inspection. We were disgusted and left. the next day. It was one of the most inexpensive hotels we found in the area, but I would rather pay a little more for a good experience and a good nights sleep. I wouldn't recommend. Read moreGenuine Hotels.com guest review
"Best about this hotel is location"
My stay was not very good. I was here on business. The best thing about this hotel is the location to where I needed to be. Upon check in i got a smoking room - I requested non-smoking but they were sold out. The whole 3rd floor smells like smoke as some people that were there had their door open smoking. When I got to my room neither key worked. The […] front desk person gave me new one and thoes were fine. The overall room was fine. The next day I requested a non-smoking room and got one. This room was bad!! I should have stayed in the smoking room. The TV and cable did not work, remote did not have batteries that worked, the floor in the kitchen was a little sticky, the shower did not work - the head and faucet were covered in calcium build up. I had to take a bath while sitting on towels. The alarm clock which I did not use/touch went off at midnight, I was able to turn it off but that should be something that should be checked and removed after someone checks out. Read moreGenuine Hotels.com guest review
"Icky, smelly, small rooms"
Hallways and room exhibited a variety of unpleasant smells. Room was very small and uncomfortable. Housekeeping only once a week ... really? I am not generally very picky but I do not recommend this hotel. I did make use of the free pass to Lifetime Fitness, which was very nice.Genuine Expedia guest review
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